ROLE DESCRIPTION
1.
ROLE DETAILS
Role Title
Quality Assessment Officer
Classification Level
OPS5
Role No
F02086, FO2087, F13073
Discipline
Operational
Division
Asset Services
Date Created
April 2010
Branch/Unit
Maintenance Strategy (Quality & Assessment)
Date Approved
September 2011
Reports To
Manager, Quality & Assessment
Review Date
November 2011
2.
ROLE CONTEXT
Role Summary
Reporting/Working
Relationships
Special Conditions
3.
The Quality Assessment Officer is a role within Asset Services and is accountable to the Manager, Quality
& Assessment for:

coordinating compliance audit activities for Housing SA to meet management obligations associated
with operational and strategic maintenance programs.

identifying risk and non-compliance issues regarding contractors, Works Managers, Maintenance
Centre and Divisional staff on maintenance related activities and maintain a regular focus of audit
activities on these risks.

developing, scoping and conducting investigations within the audit work plan across the state to
support the objectives of the Unit, including random and trend related investigations.

consulting with relevant stakeholders involved in asset management and evaluation of contractors to
gather necessary information to plan and initiate appropriate interventions.

monitoring and evaluating management performance requirements with the overall focus on
continuous improvement.

Manager, Quality & Assessment (direct manager).

Directors and Senior Managers across all functional areas of DCSI.

Staff within the Quality & Assessment unit and the Asset Services division.

Risk Management and Audit.

Other government departments.

Non-government organisations and relevant professional bodies.

Successful applicant will be required to satisfactorily complete a Background Screening and National
Criminal History Record Check (NCHRC) prior to being employed and every three years.

Out of hours work and intrastate travel will be required.

Driver’s licence required.

An appropriate trade or post trade qualification..
QUALIFICATIONS
Essential
4.
PRIMARY OUTCOMES AND ACCOUNTABILITIES
KEY RESPONSIBILITIES
Technical Contribution
Risk and Compliance
Audit Program
Stakeholder Relations
Organisational Contribution
RELATED TASKS

Monitor and evaluate the work undertaken by Maintenance Coordinators, Property
Coordinators, Works Managers and Contractors in relation to all programmed and
responsive works.

Verify the accuracy and validity of claims approved by Housing Officers, Maintenance
Coordinators, Property Coordinators and Works Manager through Field audits.

Identify potential discrepancies with the view of determining potential problem areas;
recovery of monies and develop systems for effective control for all Housing SA
maintenance programs and activities.

Develop plans and working papers so that audits and schedules focus on high risk areas
and activities, compliance with contracts, policies and procedures and that these are
updated by reviewing the data that is collected by the Unit.

Participate in the evaluation process, in order to audit business system requirements to
meet legislative responsibilities, Contractual Performance Standards and to address
matters that may be of significant risk to Housing SA.

Undertake a range of document audits to monitor compliance with maintenance policies
and procedures and relevant Housing SA and building and safety standards.

provide reports on audit findings including recommendations to address identified areas of
non-compliance, corrective actions required, and opportunities where systems can be
improved.

Develop an audit scope and coordinate the implementation of an audit plan and auditing
schedules in consultation with relevant stakeholders, including quality assurance
surveillance plans and programs.

Undertake an in-depth analysis of new or revised contracts and develop an audit scope.

Responsible for maintaining staff compliance with approved policies and procedures.

Maintain an awareness of building/maintenance legislation changes, trends, developments
and standards.

Review and evaluate identified non-compliance to business systems/activity and liaise with
team members to consider strategies to rectify these.

Provide recommendations to mitigate risk as a result of adverse audit findings.

Liaise and provide assurance to Managers, Executive, staff and tenants that the
maintenance service is being delivered in accordance with contractual agreements and
policy.

Provide advice and support to work groups involved in workplace auditing.

Understand and follow workplace safety initiatives, identify hazards and contribute to a safe
working environment, as well as follow procedures to manage and minimise risks within the
DCSI.

Follow the principles of a sustainable working environment by following departmental
greening initiatives.

Model ethical behaviour and practices consistent with SA Government Code of Ethics for
Public Sector Employees and DCSI stated values.
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5.
DCSI CAPABILITIES (C)
Relating &
Communicating
Client Focus
Achieving
Objectives
Personal Drive &
Professionalism
Continuous
Improvement
Respect Cultural
Diversity
6.

Identify networking opportunities to facilitate knowledge transfer.

Adapt communication style and identify strategies to improve communication effectiveness.

Provide support and guidance to team members to improve team performance and communication.

Listen to client feedback to gain insight for continuous improvement of services.

Identify areas where client support is required and discuss situation or concerns with key stakeholders.

Monitor team/individual performance to incorporate client feedback to continually improve services.

Develop and implement team action plans and set specific goals to achieve outcomes.

Recognise and utilise resources to achieve organisational goals.

Assess progress toward team goals and identify the actions required to achieve objectives.

Follow safe work practices and contribute to the well-being and safety of team/unit.

Investigate own personal and professional development opportunities.

Motivate team members and encourage them to achieve organisational targets.

Develop and implement solutions based on research to improve organisational performance.

Identify potential risks and implement action plans to manage and minimise the risk.

Seek opportunities to improve departmental processes by contributing to improvement initiatives.

Take action and provide services that are inclusive of Aboriginal people and people from culturally and
linguistically diverse backgrounds as well as engaging in learning about other cultures to better
establish relationships and improve services.
ROLE SPECIFIC CAPABILITIES
1
Audit Knowledge – demonstrate knowledge and understanding of audit principles and quality standards.
2
Audit Experience – utilise experience in undertaking field and document audits and investigations of compliance with policies,
procedures and standards, and preparing reports with recommendations.
3
Service Delivery Improvement – investigate and analyse existing operational activities and work practices and develop options
for improved service delivery and productivity.
4
Building Industry Knowledge – demonstrate knowledge of the Building Code of Australia, SA Housing Code, Development
Legislation, OHS&W legislation, and Building/construction related Australian Standards.
5
7.
Compliance Inspection Experience – utilise experience in undertaking compliance inspections related to technical
maintenance, building or related contracts and advising on compliance or non-compliance with contractual responsibilities and
standards.
DELEGATES APPROVAL
ASSESSED BY:
APPROVED BY:
Amy Brady
Date: 20/9/11
Signature:
Date:
Signature:
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