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PSYCH 161 – Adv Topics: Industrial/Org Psyc
Spring 2012
Wednesdays at 2:15pm
Location: AS 101
Instructor: Professor Kate Bezrukova
Department of Psychology
Santa Clara University
Email: ybezrukova@scu.edu
Office: Alumni Science 201
Office Hours: By appointment
COURSE DESCRIPTION
This is an advanced class in I-O Psychology that focuses on one of the most critical areas of
applied behavioral science, negotiations. We will use the negotiation context to discuss topics
such as coalitions, conflict, third parties, ethics as well as how all these concepts apply to
different levels of social interaction in the workplace (e.g., dyad, groups, intergroup, and crosscultural). The course has both research and applied components. You will find that this course
will not only enhance your knowledge and conceptual understanding of I-O Psychology, but will
also help you in everyday interactions in a variety of settings.
We negotiate everyday. We enter into negotiations with potential employers, coworkers,
roommates, landlords, parents, and many others. What price we want to pay, how much we want
to be paid, who will clean the kitchen.... all of these are negotiations. Yet, while we negotiate
often, many of us know very little about the strategy and psychology of effective negotiations.
Why do we sometimes get our way while other times we walk away feeling frustrated by our
inability to achieve the agreement we desire?
Negotiation is the art and science of securing agreements between two or more independent
parties who are seeking to maximize their outcomes. The central issues of this course deal with
understanding the behavior of individuals, groups, and organizations in the context of
competitive and cooperative situations. This course combines analytical material on the
negotiation process with a series of negotiating experiences, to develop your skills at negotiation,
bargaining and conflict resolution. The course encourages you to take risks; analytically think
about what you read and observe; honestly reflect about your personal behavior and preferences;
and apply course concepts to real experiences.
COURSE OBJECTIVES
The purpose of this course is to understand the theory and processes of negotiation as it is
practiced in a variety of settings. The course is designed to be relevant to the broad spectrum of
negotiation problems that are faced by managers and professionals, often in a global context. A
basic premise of the course is that while a manager needs analytic skills to discover optimal
solutions to problems, a broad array of negotiation skills is needed to get these solutions accepted
and implemented. The course will allow participants the opportunity to develop these skills
experientially and to understand negotiation in useful analytical frameworks. Considerable
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emphasis will be placed on simulations, role-playing, and cases. The following is a partial list of
course objectives:
1. To think about and understand the nature of negotiation. This objective is
paramount because many of the important phenomena in negotiation, for example,
interests, goals, and cooperation, are ambiguous and often do not have “right”
answers.
2. To gain a broad intellectual understanding of the central concepts in negotiation.
These concepts are the building blocks that you can use to understand and
systematically evaluate a negotiation process.
3. To improve your ability to analyze the behavior and motives of individuals,
groups, and organizations in settings which have both competitive and
cooperative elements.
4. To develop confidence in the negotiation process as an effective means for
resolving conflict in organizations.
5. To provide experience in the negotiation process, including learning how to
evaluate the costs and benefits of alternative actions and how to manage the
negotiation process more effectively.
COURSE FORMAT
The class is comprised of lectures, discussion, exercises, quizzes and negotiation simulations.
The negotiation simulations range from two-party to multi-party negotiations and cover a wide
variety of negotiation situations. You should also be prepared to spend additional time outside
of or after class for certain negotiations. Students should also be prepared to stay a few
minutes after class to arrange meetings with other members of the class.
COURSE REQUIREMENTS
1. Participation (25% of your grade)
A.
Attendance and Preparation
Because this is an experiential course, there is a strict policy on participation. You are expected
to participate in class discussions and ALL negotiation exercises since they are the central
component of the course. When you are not fully prepared for, or miss, a negotiation exercise,
not only do you miss an opportunity to learn, so do the other students in your negotiation group.
Therefore, you are allowed one “full miss.” A “full miss” constitutes missing the negotiation
exercise (so long as you notify me at least two hours before the class in which the exercise will
be negotiated). Any unexcused or additional negotiation misses will result in a reduction of
one-half letter grade. If you will be absent, you should notify me at least two hours before class
(the more advanced the notice, the better). Notification is important so that I can arrange for
someone else to negotiate with your assigned partner(s). In addition, lack of preparation for an
exercise will be treated as an unexcused absence for that exercise. If you know you will be
consistently absent from class, please choose another elective.
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B. Negotiation Results Summaries
At the end of most negotiation exercises, you will turn in a short summary of the results of the
negotiation. You will not receive a grade based on the negotiation outcomes reflected in these
summaries. But consistently punctual and high quality (thoughtful and thorough) summaries will
certainly help your participation grade; indeed, in past semesters the quality of these summaries
have often been the differentiating aspect of final course grades. Failure to turn in every
summary will certainly affect your participation grade negatively.
C. Quality of Comments During Discussion
Each negotiation exercise will be debriefed with the class. Thus, participating in this debriefing
session will comprise a large part of your participation grade. Debriefing includes sharing
information about results, sharing information about negotiating strategies attempted, reactions to
the process, and relating assigned reading materials to the class discussion. Most students will
have difficulty applying one or more of the negotiation concepts. I strongly encourage you to
experiment. We learn from our mistakes and the mistakes of others. This course is a good
opportunity to experiment with new ways of negotiating and to make mistakes in a low-risk
environment. A brief lecture and wrap-up of the day’s topic will follow the debriefing session.
I will evaluate the quality of your contributions and insights (rather than the quantity of
comments you make) in class discussions. High quality comments possess one or more of the
following:
 Thoughtful application of assigned readings (current and past) to the current negotiation
experience
 Extension of (building upon) other students’ comments (demonstrates listening to others
and understanding, in addition to presenting own idea)
 Analysis of a relevant personal experience that moves the discussion forward (not simply
a description of that experience).
 Integration of prior comments and ideas, resulting in a new, relevant perspective.
2. Strategic Preparation Exercises (25% of a grade)
Every week will include a negotiation exercise, so preparing for class involves not only
completing the assigned reading, but also preparing for the specific case or exercise. You should
always complete a “Negotiation Preparation Sheet” to use in the negotiation. Early in the term,
and on occasion thereafter, you will be asked to write a one-page set of preparation notes in
which you discuss your planning methods, strategies, and your expected outcomes. I will collect
these Prep Sheets at the beginning of class, before negotiation exercises begin, at various,
sometime unannounced, times during the term.
3. Negotiation Analysis Papers (20% of your grade)
Three negotiation analysis papers are due during the term. The papers should analyze the process
and outcome of selected negotiations (more details will be given in class). The papers should not
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be a record of each detail of the negotiation. Rather, analysis papers should address the
following:
How did the actual process and outcome of the negotiation compare to the predictions of the
text/readings?
What did you learn about your opponents?
What surprised you about your behavior?
If you had a chance to do this negotiation over, what would you do differently? (“Nothing” is not
an acceptable answer).
On the due dates you should submit a copy of your analysis paper to each of the individuals
who were involved in your negotiation, as well as one copy to me. This provides useful peer
feedback. The reflection paper is a confidential communication between you, the other class
members involved in your negotiations, and me. You should be specific in identifying others
when it will help in the feedback process.
My focus on grading will be:
1. Your ability to integrate information from the readings and class discussions into lessons
learned from participating in the negotiation exercise;
2. The quality of feedback given to the other parties in the negotiation;
3. Evidence of insight and introspection.
Maximum length: 4 double-spaced pages.
4. Research credit/Term project (30% of your grade)
Part of this course will involve your participation in conducting an I-O Psychology study to fulfill
the research requirement. This project is to be completed in a group of four or five students. The
result will be a 7 page paper, double spaced and a twenty-minute class presentation. This
research projects will require a substantial amount of time outside the class over the entire
quarter. More details will be given later in the quarter.
This project will be evaluated in terms of the following criteria:
- Intellectual understanding: How well you understand the concepts you employ.
- Creativity: How you extend, modify, or elaborate the concepts.
- Validity: How well you use descriptive data to illustrate the concepts.
- Perceptiveness: How you bring meaning and cohesiveness to the data you report.
- Organization: How clearly written and professionally presented the paper is.
All group members will receive the same grade on the project.
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REQUIRED MATERIALS
Negotiation Exercises
and Handouts (will get in class)
Textbooks:
Bazerman, M. H., and Neale, M. A. (1992). Negotiating Rationally. New
York: The Free Press.
Fisher, R., Ury, W., and Patton, B. (1991). Getting to Yes (2nd ed.). New York:
Penguin Books.
Electronic
Reserves:
In the interest of saving you money, several of the non-text book readings will
be available through Angel. All e-reserve readings are listed under the course
number 161.
Email Account: You are required to have access to an email account that you review regularly.
COURSE HONOR CODE
This course requires that the following honor code standards be met:
1. You are expected to be prepared and on time for all negotiation exercises (we will
generally begin negotiating at the beginning of class).
2. You may not show your confidential role instructions to the other side, though you
are free to tell the other side whatever you would like to about your confidential
information.
3. Do not make up facts that materially change the power distribution of the exercise
(e.g., that your family has just bought the company you are currently negotiating
with for a job).
4. You may use any strategy, short of physical violence, to reach agreement that you
wish, including misrepresentation. However, in selecting a strategy, it is wise to
consider that using it may have ramifications that go beyond the particular
negotiation.
5. Do not discuss cases or borrow notes with people outside of class. Class
discussion stays in class.
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Date
CLASS OUTLINE (SUBJECT TO CHANGE)
Topic
Required Readings and Assignments
INTRODUCTION TO ADVANCED TOPICS IN I/O PSYCHOLOGY
4/4
Expectations and requirements
Course Overview
BASIC CONCEPTS OF NEGOTIATION
4/11
Read: Job Recruit, prepare your role for
Class activity
negotiation
4/11
Bazerman & Neale, Chaps. 1 – 5 & 10 – 11
“Prepare, Prepare, Prepare”
“Reservation Points, Resistance and BATNAs”
DUE: Team contracts
Read:
Debrief & Lecture
ETHICAL ISSUES IN NEGOTIATIONS
4/18
Read: Bullard Houses, prepare your role for
Class activity
negotiation
DUE: Analysis Paper 1
4/18
Read: Bazerman & Neale, Chaps. 9, 12 & 17
Fisher & Ury, Ch. 7 “What if they won’t play?”
Debrief & Lecture
Fisher & Ury, Ch. 8 “What if they use dirty
tricks?”
Fisher & Ury, “Conclusion and 10 Questions”
“Three Ethical Issues”
“Ethics and Profitability of Bluffing in
Business”
THE NATURE OF CONFLICT
4/25
Class activity
4/25
Debrief & Lecture
GROUP NEGOTIATIONS
5/2
Class Activity
Read: College Apts, prepare your role for
negotiation
DUE: 1 page of term project proposal
Read: Tjosvold, “Introduction,” 1-15
Pruitt & Rubin, “Contentious tactics”
“Interdependence”
Read: Tower’s Market, prepare your role for
negotiation
DUE: Analysis Paper 2
5/2
Debrief & Lecture
Read: “The group and What happens on the way to
yes”
“Negotiating group decisions”
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THIRD PARTIES & AGENTS
5/9
Guest Speaker:
Caitlin Hogan, Ph.D.
People Analytics
Group at GOOGLE
INTERGROUP NEGOTIATIONS
5/16
Class Activity
5/16
Debrief & Lecture
Read: Bazerman & Neale, Chapter 15
Read: Harboco, prepare your role for negotiation
Read: Bazerman & Neale, Chaps. 12, 14, & 18
CROSS-CULTURAL NEGOTIATIONS
5/23
Read: Read: Alpha Beta, prepare your role for negotiation
Class activity
DUE: Analysis Paper 3
5/23
Read: “Negotiation and culture: A Framework”
“Negotiating with foreigners”
Debrief & Lecture
“Rethinking the culture-negotiation link”
5/30
No class
TEAM PRESENTATIONS
6/6
Last Day of Class
6/6
Last Day of Class
Prepare for your final project
Final presentations
Final presentations
FINAL PAPERS DUE