Alicia Lee VP & Principal Consultant Serving INFRASTRUCTURE & OPERATIONS PROFESSIONALS Alicia serves Infrastructure & Operations Professionals focusing on service management strategy, adoption, and implementation. Alicia helps IT and business leaders understand the value of service management, develop their strategy, evaluate and select vendor tools, and implement service management processes. Additionally, she provides insights into and best-practice use of cloud computing and next-generation IT operations. She has 15 years of industry experience, including 10 years in various consulting roles. PREVIOUS WORK EXPERIENCE Alicia started her consulting career at Keane Consulting Group, focusing on business process reengineering and optimization. At Cognizant Technology Solutions, Alicia led various teams in focus areas such as process management, DevOps, strategic alliances, and strategy and marketing. She brings expertise in service management and automation, as well as in-depth knowledge of infrastructure and operations technologies and systems and outsourcing. EDUCATION Alicia holds her M.B.A. from Boston College and B.A. in management information systems and marketing from the State University of New York at Albany. RESEARCH COVERAGE IT Infrastructure & Operations, Technology © 2013 Forrester Research, Inc. All rights reserved. Forrester is a registered trademark of Forrester Research, Inc.