Job and Company Fit:
Assess for Your Role, Your
Culture, Your Industry
We significantly reduced
the time and financial costs
[of ] employee turnover…
[and generated] millions of
dollars in additional sales
– by helping put the right
person in the right job.
Swarovski
Realistic Job Simulations and
Pre-Packaged Industry Solutions
Organizations looking to optimize their talent management face questions such as:
§§ H
ow can we ensure people have a realistic understanding of the role, work
environment, and corporate culture before they apply?
§§ H
ow can we streamline selection and ensure we only interview the most suitable
candidates?
§§ How can we increase engagement and reduce attrition?
§§ H
ow do we ensure the candidate experience reinforces our employer and consumer
brand?
§§ H
ow can we measure the key skills, behaviors and culture in a specific role or
industry?
CEB’s SHL Talent Measurement Solutions offer multimedia simulations that enable
you to streamline your assessment process, align it to your brand, culture and the
role, and improve the recruitment experience for your candidates.
We also offer comprehensive ‘off the shelf’ solutions to help you select the best people,
quickly and cost-effectively, for your role and industry. Our range of pre-packaged
industry-specific and job-specific solutions typically comprise simulations, ability and
skills tests, as well as personality assessments.
3
Introduce Candidates to the Role
and Your Culture Before They Apply
Realistic Job and Culture Previews (RJPs and RCPs)
Our custom-designed, multimedia-based, Realistic Job and Culture Previews help
organizations:
$
educe the costs of recruitment and improve retention by
R
giving candidates a realistic preview of the role and your
organization before they apply
I mprove the candidate experience – and safeguard your brand
– by encouraging ‘self-elimination’, not rejection, of unsuitable
candidates
onvey employer brand and image effectively, aligning it with
C
and reinforcing your consumer brand
The realism of these RJPs and RCPs is greatly enhanced by the use of video, 2D or 3D
animation-based media. These may include employee testimonials, portrayals of the
work environment, critical work activities, and other aspects relevant to the job or the
organization.
4
Flexible Implementation Options
The implementation of our multimedia solution is fast and effective. We can:
§§ Recommend core content for your solution based on our job and culture analysis
§§ W
ork with you and your marketing/brand experts to design and produce multimedia
content
§§ H
ost the online RJP or RCP where required, so that it fits seamlessly with your
pre-hire assessments process
We offer multiple options and investment levels for implementation, from hosting, production of existing content into a media format, to full production of
new multimedia content. Our solutions can also be embedded seamlessly into an
existing career portal or your Human Capital Management (HCM) system.
Our custom RJP and RCP options enable you to streamline your assessment process,
increase its relevance to your brand, culture and the role, and improve the recruitment
experience for your candidates.
5
Engage Candidates and Streamline
Selection
Multimedia Talent Screeners
Our custom online simulations help organizations:
§§ S
treamline and reduce costs of selection, quickly identifying suitable candidates
prior to interview
§§ M
aximize candidate/employee engagement, as seen as job-relevant and fun to
complete
§§ D
iscourage applications from unsuitable candidates by giving a realistic preview of
the role, work environment, and corporate culture
§§ Promote the employer brand by incorporating the corporate colors and logo
Talent Screener In Action
Clients across a wide range of industries have recorded business benefits from Talent
Screener such as:
REDUCED
HIRING COSTS
61% reduction in cost per applicant hired
IMPROVED
PERFORMANCE
6% of high scorers subsequently rated as
outstanding at six month appraisal
REDUCED
HIRING COSTS
INCREASED
EFFICIENCY
6
$2.3 million saved in recruitment costs
30,000 man hours saved in the recruitment
process
Customization Options
We offer two levels of customization for Talent Screener:
Customized from our simulation library
An assessment from our SHL Talent Measurement Solutions library of industry or role
specific multimedia simulations is tailored to your brand and work environment.
§§ Include 3D computer-animated Bank Cashier, Retail Sales, Graduate and Professional
talent simulations as well as video-based Frontline Manager or Supervisor Coaching
scenarios.
§§ C
ustomization can include client-specific branding, uniforms, and work setting. We
can also change the language spoken by actors or avatars in the simulation.
Built to your exact requirements
Assess for specific roles and competencies with a unique multimedia simulation
that is built entirely around the role, your brand and work environment. Suitable for
organizations with highly specific assessment and/or brand requirements.
7
Employees say the video is a
very good depiction of what
they are living today. It gave
them a better idea of what
they were getting into.
PODS Enterprises
8
Job and Industry-Specific Solutions
Our pre-packaged Job Solutions give you an easy and cost-effective way of identifying
the best candidates for specific entry level and front-line management roles.
Find out which:
§§ Supervisor candidate will be able to prioritize, or make decisions with minimal
guidance
§§ S
ales rep candidate will please your customers and keep up with your latest
promotions
§§ C
all center candidate will handle numerous screens, type accurately, and solve
problems tactfully
§§ C
ustomer service candidate will cope with pressure and meet customer
expectations
9
A Single, Integrated Offering
Our Job Solutions are single integrated offerings, targeted at a role and/or industry,
that may include cognitive ability, personality, biodata, situational judgement and hard
skills.
They enable organizations to:
§§ B
oost hiring efficiency by screening out unsuitable candidates, reducing your long
list of applicants to the top few
§§ E
asily select candidates with most potential for success, via an easy to use, line
manager-friendly report
§§ Impress even your unsuccessful candidates, as candidates perceive Job Solutions as
highly job-relevant, convenient and engaging to complete
§§ Configure the solution, if required, to your specific role or organization
Job Solution Outcomes
Organizations using Job Solutions have seen outcomes such as:
21% HIGHER
SALES
22% BETTER
PERFORMANCE
85% MORE LIKELY
TO SUCCEED
10
etail sales associates who drive 21% higher sales
R
over first three months of employment
Insurance agents who perform 22% better and are
half as likely to leave in their first year
Customer service advisors who are 85% more likely
to receive top customer service ratings
Industry Focused Solutions
At an industry level, our range of pre-packaged solutions include offerings for:
Financial Services/
Banking
Telecommunications
Insurance
Communications/
Media
Retail
Technology
Hospitality
Transportation &
Logistics
Healthcare
Business Process
Outsourcing
Manufacturing
Consumer Brands
11
Assess Job Readiness and
Performance Potential
Pre-packaged solutions combine evaluation of job readiness and performance potential
for positions in every job family, from entry to executive level.
These include:
Call / Contact Center
A call center rep may be a customer’s only contact with your
company. Identify candidates who delight customers with effective
communication, problem-solving and computer skills and who are
responsive, patient and loyal.
Customer Service / Technical Support
Support and service teams are crucial to converting negative
customer experiences into great ones. Identify reps who give
customers the right answers faster and communicate with empathy.
Sales
Your sales force is your most critical investment. We help you identify
candidates who convert prospects into customers and build lasting,
profitable business relationships.
12
Every Job Family, from Entry
to Executive Level
Administrative / Clerical
Discover highly competent administrative and clerical candidates
who ramp up quickly and demonstrate potential. Evaluate their
computer skills, math and English, as well as dependability and
customer focus.
Collections / Claims
Identify collections agents with the math, communication and
interpersonal skills to build customer relationships as well as protect
the bottom line.
Information Technology / Technical Support
Assess professional skills such as programming ability, help
desk support capabilities, database and server administration,
troubleshooting, network implementation and software maintenance.
Management / Senior Leadership
Find out who can prioritize with minimal guidance, provide visionary
leadership, and communicate clearly. Ensure your managers and
leaders can manage and motivate staff to achieve your business
objectives.
13
Why Use CEB’s SHL Talent
Measurement Solutions?
CEB’s SHL Talent Measurement Solutions are an important part of our Integrated Talent
Management Services. We offer science-based assessments, benchmark data, technology
and consultancy services to help organizations assess, select and develop the right people
for the right roles. SHL Talent Measurement Solutions deliver the following:
§§ V
erifiable business results - through improved hiring and development decisions and
greater alignment of people with strategy
§§ S
olutions based on insights and best practices from the most successful companies and
the world’s largest source of data on people at work, drawn from 30 million assessment
results a year
§§ G
lobal presence, local flexibility - with assessments delivered in more than 30 languages
and 150 countries worldwide
§§ Over 30 years’ global assessment innovation and expertise
§§ T
he experience of working with leading organizations, including over 80% of the
Financial Times Stock Exchange (FTSE), 50% of the Global Fortune 500 and over 50% of
the Australian Stock Exchange
§§ Certified to ISO 9001 and ISO 27001 quality management and security standards
Aptitude
Personality/Behavior
Knowledge & Skills
shl talent
measurement
solutions
assessments
Performance & Development
Job & Company Fit
CUSTOMIZED Solutions
Talent Measurement Training
14
By using virtual scenarios
we feel we can assess rich
behavior and experience
data in far less time.
CenturyLink
www.ceb.shl.com
A Choice of SHL Talent Measurement Solution Delivery Options:
§§ Self-service – we give you direct access to our online assessments
§§ Managed services – we administer and deliver the assessments on your behalf
§§ Customized – we implement your own in-house system or delivery website, including your own branding
if required
§§ Integrated - We integrate our assessment portfolio seamlessly into your chosen recruitment, applicant
tracking or talent management system
For more information on how CEB’s SHL Talent Measurement Solutions can help your organization, speak
to your account manager or email us at info@shl.com
About CEB
CEB is the leading member-based advisory company. By combining the best practices of thousands of member
companies with our advanced research methodologies and human capital analytics, we equip senior leaders
and their teams with insight and actionable solutions to transform operations. This distinctive approach,
pioneered by CEB, enables executives to harness peer perspectives and tap into breakthrough innovation
without costly consulting or reinvention. The CEB member network includes more than 16,000 executives and
the majority of top companies globally.
555 North Point Center East, Suite 600 (6th Floor), Alpharetta, GA 30022, USA.
Tel: 800 899 7451 Email: us@shl.com
© 2013 SHL, a part of CEB. All rights reserved. SHL US Inc. Registration No: 4006450. Registered office: 555 North Point Center East, Suite 600 (6th Floor), Alpharetta, GA 30022, USA.
JOB-FIT-092013-USeng-US