Petroc Direct also deliver apprenticeships
and full diplomas/certificates in:
Business & Administration
Customer Service
Health & Social Care
Retail
For apprenticeships
please contact
01271 852419
SUPPORT
KNOWLEDGE
QUALIFY
PETROC
TM
Petroc Direct also offers a selection of short courses in:
• Food Safety
• HACCP
• Health and Safety
• Personal License
Courses for the hospitality and catering professions
See www.petroc.ac.uk
Courses for the hospitality and
catering professions, and more
NVQ Level 1 in Food Preparation and
Cooking . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3
NVQ Level 2 Diploma in Food Production
and Cooking . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .4
NVQ Level 2 Diploma in Food and Beverage
Service . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5
NVQ Level 2 Diploma in Front of House
Reception . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6
PETROC
TM
NVQ Level 2 Diploma in Hospitality
Services . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7
NVQ Level 2 Diploma in Housekeeping . . . . . 8
Petroc
Old Sticklepath Hill
Barnstaple
Devon
EX31 2BQ
NVQ Level 2 Diploma in Professional
Cookery . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9
www.petroc.ac.uk
NVQ Level 3 Diploma in Professional
Cookery . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 10
Main Switchboard: 01271 345291
Guidance Centre:01271 338125
Email: guidancecentre@petroc.ac.uk
All details correct at the time of production. E&EO. Petroc reserves the right to make changes, including the addition,
withdrawal or restriction of qualifications as may be deemed necessary
Level 3 Diploma in Hospitality Supervision
and Leadership . . . . . . . . . . . . . . . . . . . . . . . . . . 10
NVQ Level 1 in Food Preparation and Cooking
Delivered one-to-one in your workplace
Starting out on a career as a chef is both exciting and a little daunting. So let’s get cooking!
This City & Guilds programme is for you if you have recently joined the catering industry (such as a café, free house,
bistro, fast food outlet or restaurant) and are really keen to pick up the basic principles of food preparation and
cooking.
The course will help you develop key skills in food preparation and cooking techniques, and improve your awareness of
food safety principles. You’ll also get an introduction to health & safety in the workplace.
You’ll be able to study in your workplace at times that suits you and your employer, building a portfolio to demonstrate
your growing understanding and ability.
Where does it lead?
On completion, you can move on onto the Food Production and Cooking Level 2 or Professional Cookery Level 2.
Great for Businesses, Great for Careers
There are many thriving hospitality and catering businesses throughout the South West.
Practical skills and customer service flair really count, both to enable employees to
progress in their careers, and to enable businesses to build capable, motivated workforces
that will help them compete and grow.
How long?
9 - 12 months.
What about costs?
Costs to be advised on application, funding may be available.
At Petroc, we have created a wide range of smart, flexible courses targeted at anyone
currently employed in the hospitality and catering sector, from new recruits to experienced
managers. In different formats from half-day courses to programmes of a year or more,
they give both employers and learners the flexibility to succeed in ways that suit everyone.
If you are an employer, we invite you to share these opportunities with your employees. If
you are working for a business, finding the right course for you could be the recipe for career
success.
Who can enrol?
If you are aged 16+ and in employment
Flexible enrolment dates available throughout the year.
Just contact Petroc on 01271 852353 or email shortcourses@petroc.ac.uk
www.petroc.ac.uk
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NVQ Level 2 Diploma in Food Production and
Cooking Delivered one-to-one in your workplace
Local authority catering and schools. Residential and care homes. The National Health Service (contractors and
direct caterers). Licensed retail outlets. Whatever your food preparation role, this excellent City & Guilds course
will help you develop your culinary talent, your organisational and communication skills and improve your overall
understanding of food safety and legal obligations.
You’ll work through the course in ways that suit both you and your employer, building your portfolio to demonstrate
your growing understanding and competency. The better you get, the more your employer gains from you as an
employee.
How long?
12 - 18 months. The programme is also available as an Apprenticeship
What about costs?
Costs to be advised on application, funding may be available.
NVQ Level 2 Diploma in Food and Beverage Service
Delivered one-to-one in your workplace
The front-of-house role is a demanding one. You need to be on top of your game in a very busy environment, while
delivering a great service experience to customers.
This City & Guild Level 2 programme is ideal for anyone in front of house areas serving food and beverages. Through
four mandatory units, you’ll build a portfolio of work as you gain skills vital to your job, including:
1) Maintaining a safe, hygienic and secure working environment
2) How to work effectively within the hospitality team
3) Give customers a positive impression of yourself and the organisation
4) Ensuring food safety when serving, storing and holding food
That’s not all. Beyond these mandatory units, you can also choose to build up the credits you need to achieve the
Diploma with other skills relevant to your job role. These could include: preparing and clearing service areas; serving
alcoholic and soft drinks; cocktails; silver service; cellar maintenance and cleaning lines; dealing with payments and
using specialist equipment.
Where does it lead?
To increase your value as an employee further still, you could progress to a Level 3 Diploma in Hospitality Supervision and Leadership
How long?
12 - 18 months. This course is also available as an apprenticeship.
What about costs?
Costs to be advised on application, funding may be available.
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www.petroc.ac.uk Flexible enrolment dates available throughout the year.
Just contact Petroc on 01271 852353 or email shortcourses@petroc.ac.uk
www.petroc.ac.uk
5
NVQ Level 2 Diploma in Hospitality Services
Delivered one-to-one in your workplace
In the hospitality and catering world, people often have to play multiple roles. Are you one of them? If your job means
you work one day in the kitchen and next in the restaurant or on the bar, this course is for you.
This City & Guilds programme is suitable for anyone who needs a basic but broad understanding in several hospitality
departments. During your course, you will gain knowledge and understanding in three main units:
• Maintaining a safe, hygienic and secure working environment
• How to work effectively within the hospitality team
• Giving customers a positive impression of yourself and the organisation
To add more credits to your portfolio of work, you can also choose other units that fit well with your role. These could
include: learning how to take payments; serving alcoholic beverages; making beds; dealing with bookings; arrivals of
guests; preparing accounts and departures; preparing and cooking meat, poultry, fish and vegetables and preparing
starters and salads.
Where does it lead?
This qualification will widen your skillset as an employee with several roles and could lead you towards a Level 3 Hospitality and Supervision
qualification.
How long?
12 - 18 months. Also available as an Apprenticeship in the workplace
What about costs?
Costs to be advised on application, funding may be available.
NVQ Level 2 Diploma in Front of House Reception
Delivered one-to-one in your workplace
If you’re working in front-of-house reception, you are the face of the business you work for – and that means your
customer service skills really count.
This City & Guilds Level 2 course could be just the qualification you need to strengthen your front-of-house talents
(which is valuable for you and your employer). The units you’ll cover include:
• Maintaining a safe, hygienic and secure working environment
• How to work effectively within the hospitality team
• Giving customers a positive impression of yourself and the organisation
You’ll complete a portfolio that demonstrates your understanding and occupational competency – and shows your
employer what you can do.
There’s more. You’ll also be able to choose more units to add extra credits towards your diploma. Just pick the ones
that suit your role. They could include dealing with arrivals, preparing accounts and departures, reception services,
dealing with bookings and reservations and handling payments.
Where does it lead?
With this level 2 qualification under your belt, you could move to a Level 3 Diploma in Hospitality, Supervision and Leadership.
How long?
12 - 18 months. Also available as an Apprenticeship in the workplace
What about costs?
Costs to be advised on application, funding may be available.
6
www.petroc.ac.uk Flexible enrolment dates available throughout the year.
Just contact Petroc on 01271 852353 or email shortcourses@petroc.ac.uk
www.petroc.ac.uk
7
NVQ Level 2 Diploma in Housekeeping
Delivered one-to-one in your workplace.
If you’re working in a housekeeping role, you may think that cleaning and preparing rooms is what matters – but
customer service is important too, for you and for your employer.
This City & Guilds course is ideal for anyone in a Housekeeping / Room attendant role. It combines the practical skills
you need with those softer skills that make such a difference to your ability to do your job well. The mandatory units
cover:
• Maintaining a safe, hygienic and secure working environment
• How to work effectively within the hospitality team
• Giving customers a positive impression of yourself and the organisation
• Cleaning and servicing a range of housekeeping areas
To help you get credits towards your Diploma, you can also choose more units that you think are helpful to your
role. These could include making beds, using different chemicals and equipment, cleaning windows and carrying out
periodic deep cleaning.
As you learn, you’ll build up a portfolio to demonstrate your progress and show how your knowledge is improving.
How long?
12 - 18 months. Also available as an Apprenticeship in the workplace
What about costs?
Costs to be advised on application, funding may be available.
NVQ Level 2 Diploma in Professional Cookery Delivered one-to-one in the workplace.
If you’re currently working in a busy professional kitchen, you’ll know that gaining skills and qualifications is the way to
get ahead - and this excellent City & Guilds programme could be your recipe for success.
As you learn in your workplace, the course will help you improve a range of your important skills:
• Develop your skills in food preparation and cooking
• Improve your organisational and communication skills
• Increase your understanding of food safety and legal obligations
• Improve your knowledge of food commodities.
You’ll develop a portfolio highlighting your improving skills and knowledge. You’ll be able to study at times to suit
you and your employer, while you stay focused on your specific job – and as you study, you’ll become a more valuable
employee.
Where does it lead?
To advance your culinary skills still further, you could progress to the Level 3 Professional Cookery course
How Long?
12 - 18 months. Also available as an Apprenticeship in the workplace
What about costs?
Costs to be advised on application, funding may be available.
8
www.petroc.ac.uk Flexible enrolment dates available throughout the year.
Just contact Petroc on 01271 852353 or email shortcourses@petroc.ac.uk
www.petroc.ac.uk
9
Level 3 Diploma in Hospitality Supervision and
Leadership Delivered one-to-one in your workplace.
These days, supervisory and leadership roles in the hospitality industry demand high levels of knowledge and
expertise, as well as considerable leadership ability. If you are in such a role, or you plan to be, this high quality course leads to a valuable qualification. As you progress
and build up your portfolio of work, you’ll study important topics including the make-up of the hospitality industry,
communication, leading a team, supervision of customer service, stock control and the effective use of resources.
What’s more, by choosing optional units, you can learn even more. The wide range includes: Supervising a specific
area, such as food service, functions and reception services; Contributing to the development of recipes and menus;
Improving the customer relationship; monitoring and solving customer service problems; Contributing to the
development of a wine list; and Lead and manage meetings.
This course is also excellent for anyone supervising a kitchen as it covers food safety management systems.
How long?
12 to 18 months. Also available as an Apprenticeship in the workplace
What about costs?
Costs to be advised on application. Funding may be available for students aged under 24, please contact us for further details.
NVQ Level 3 Diploma in Professional Cookery Delivered one-to-one in your workplace.
As you work your up through the ranks in professional kitchens, qualifications become more and more important to
employers. If you are already working at a senior level in a busy kitchen preparing, cooking and serving food to a high
standard, this NVQ Diploma boosts your value with an excellent professional cookery qualification.
On this City & Guilds programme, you’ll study at a pace to suit you and your employer, as you develop your culinary
skills to higher standards and improve your knowledge of kitchen supervision and health and safety practices. The
course will:
• Develop advanced skills in food preparation and cooking
• Improve understanding of food commodities and menu planning principles
• Improve organisational skills
• Increase understanding of food safety and legal obligations;
As you learn and work towards the Diploma, you’ll build up a personal portfolio which charts the development of your
understanding levels of skill.
How long?
Within 18 months. Also available as an Apprenticeship in the workplace
What about costs?
Costs to be advised on application. Funding may be available for students aged under 24, please contact us for further details.
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www.petroc.ac.uk Flexible enrolment dates available throughout the year.
Just contact Petroc on 01271 852353 or email shortcourses@petroc.ac.uk
www.petroc.ac.uk
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