Personal E-mail Account Migration Details
January 19, 2012
The Office of the Chief Information Officer (OCIO) will be retiring the OSU Webmail service (also known as
SunJava) on March 1, 2012, as part of the university-wide initiative to transition all faculty and staff e-mail
services to the new University E-mail Service.
Based on the OSU Webmail retirement date of March 1, all personal “@osu.edu” e-mail accounts and
mailboxes need to be migrated to the University E-mail Service by January 27, 2012. After January 27,
the OCIO will automatically transition any remaining personal e-mail accounts on the OSU Webmail service
to the University E-mail Service.
To move your “@osu.edu” e-mail account to the University E-mail Service, you can either do a selfmigration or request an assisted migration. Information about both migration options, as well as user
instructions for the University E-mail Service follows.
How to do a Self-Migration:
To do a self-migration of your personal e-mail account, follow the instructions provided online at
http://8help.osu.edu/4447. Information on how to configure and access e-mail from the Internet or your
desktop client (e.g., Outlook 2007, 2010, or 2011) is provided online at http://8help.osu.edu/4334.
How to Request an Assisted Migration:
Assisted migrations for personal e-mail accounts will be done via phone or through a shared computerconnection using the LogMeIn tool and performed by the Office of the Chief Information Officer’s (OCIO) IT
Service Desk. The IT Service Desk is not able to perform e-mail migrations in person. To schedule an
assisted migration, contact the IT Service Desk at 688-HELP (4357) or 8help@osu.edu. An IT Service Desk
representative will reply to you to confirm your migration time and will try to accommodate your schedule and
needs as much as possible. NOTE: To ensure that your assisted migration can be completed by January 27,
you need to contact the IT Service Desk before January 27.
How to use the University E-mail Service:
Information on how to use the University E-mail Service, which features Microsoft Exchange and Outlook, is
provided online at http://emailproject.osu.edu/training. More information about the service and the related
university project are located at http://emailproject.osu.edu.
Again, you must take action by January 27, or your “@osu.edu” e-mail account will be automatically
transitioned by the OCIO to the University E-mail Service between January 30 and February 29, 2012. Once
this occurs, you:
-
Will receive new incoming “@osu.edu” e-mail at your University E-mail Service mailbox, which can
be accessed through the Internet at email.osu.edu.
May need to reconfigure your desktop e-mail client (e.g., Outlook).
Will need to use the password you set at my.osu.edu to access your new University E-mail Service
mailbox.
Will need to manually move any stored e-mails you want to keep from OSU Webmail to your new
mailbox before the OSU Webmail system is retired March 1. Information on how to move your mail to
the new service is available online for Windows users at http://8help.osu.edu/4401.html and for Mac
users at http://8help.osu.edu/4403.html.
If you have questions about this change or the University E-mail Service, please contact the OCIO’s IT
Service Desk at 688-HELP (4357) or 8help@osu.edu.