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DAFTAR RIWAYAT HIDUP
PERSONAL DETAILS
Name
NENENG WIWIN HASANAH
Sex
Female
Address
Jl.H. Nurisan 27 Pondok Pinang, Kebayoran
Lama, Jakarta Selatan
12310
Phone
Email
021 – 87912742
Hp = 98698093Neneng.hasanah@id.standardchartered.com
Place / date of birth
Jakarta, August 21, 1973
Marital Status
Married
Religion
Islam
Nationality
Indonesian
WORK EXPERIENCE
July 01, 2005 – present
Standard Chartered Bank Indonesia – Share
& Distribution Department
Position : Sales Manager of Personal loan
(PL) Telemarketing Share & Distribution
Consumer Banking Standard Chartered
Bank
Responsibilities:
 To Monitor and Ensure the Sales Team in
achieving the Sales Target according to
standard quality sales management process
and policy of the bank.
 To Monitor and evaluate the achievement of
incoming application, account approved and
approval rate both on the volume and the
quality.
 To Produce Management Reports on the
regular basis in the timely manner on :
 Actual sales achievement of the sales team
 Productivity and ESAU Rating analysis of
the sales team
 To distribute data base from bib as capacityplan and leveling each telemarketing officer
 Build sales culture and healthy environment
to increase high work motivational and
maximum result.
 Work together with related processing unit
May 03, – June 2005
Bank KPSG agency of Standard chartered
Bank
Position : Team Leader personal loan & cart
credit
Responsibilities:
 To
lead
coordinate
and
develop
telemarketing officer assigned in his/her, in
achieving the assigned sales & service target
and at the same time adhering to the policies
rules and regulations of the bank as directed
by sales manager.
January
2003
2000 - April PT. SSKT agency of Standard Chartered
Bank
As telemarketing officer
Responsibilities:
To offer program cart credit and personal loan
and to adhere on the policies rules and regulation
of the Bank
PT. METLIFE SEJAHTERA
January 1996 – December Position : Unit manager
2000
Responsibilities:
To lead coordinate and develop agent insurance
assigned in his/her in achieving the assigned
agent to standard quality of management
PT. MADU NUSANTARA
February 1994 – December Position : Secretary
1995
Responsibilities:
Halfling all day to day secretarial matters of the
GM
- Scheduling
- Coordinate monthly report of all Dept
Head reporting to GM
- administration job of the department
TRAININGS
December 08 – 10 2006
Leader Ship Seminar by Dough Weed
October 16 – 17 2006
Effective Presentation Skill at Standard
Chartered Bank trained by Bema
October 04 & 11 2006
Iron Man Productivity Workshop ( Regular
Training for Sales Managers)
August 26 - & Sept 23. 2006 EBBS User Training
February 27 -28 , 2006
Sales leadership Training Jakarta
June 8 - 11 2007
Leaders club week end
Dedicate to get good at it
June 15 - 17 2007
Leading team Effectively
Sales activity management training
Career skill training corporate school by Met life
Weather
May 1998
EDUCATION
2008 – UNTIL NOW
S2
Communication at MERCU BUANA
College
1997 - 2000
Graduated from Academy Bank Indonesia ( ABI
) Jakarta
1993– 1994
Graduate from Computer informatics ( D1 )
Jakarta
1991 – 1992
Graduate from Senior High School SMU 13
Jakarta
SKILLS
English – 1994 has completed the basic level
ILP English language Program in Jakarta
English for Banking Presodent Business Institute
Microsoft Office
Language skills
Computer skills
Related to banking : Telegrandi System
Capability electronic mail and internet.
REWARD
RECOGNITIONS
&
December 2001
Runner Up Best telesales executive credit
card
2001
Second the best s=Sales Credit card
Indonesia 2001
2004
Exlellent Club ( E CLUB ) Q3 in Jakarta
2004
The best Telemarketing Leader 2004
2005
The best team
national CCPL
2006
The higher achievement Sales Manager by
volume in 2006
REFERENCE
Harti Rizanoel
Manager
in
Telemarketing
Merry Huseng l
National Head of Telemarketing Standard
Chartered Bank
Head of Small Business
Lista Irna
CB Sales 1 ( Credit Policy & Decision )
Erwin Wiryawan
Head of Bill Sales