Job description
Designation:
Tri-borough Corporate Services Programme Manager
Job grade:
Position Number(s) : N/A
Department: FCS
Section or Service :
Transformation
Organisation Development &
Responsible to (designation): the role is responsible for the overall delivery of the programme to the
Corporate Services Programme Sponsor, Mike More. The role is also responsible for delivery of specific
functional workstreams to each respective Executive Director Lead (Executive Directors of Finance and BiBorough Transport & Technical Services) and through matrix working line management by the Director OD &
Transformation.
Employees directly supervised (if any): Responsible for leading a core programme team of five
comprising a Business Change Lead, two part-time Business Change Consultants, a Transformation Analyst
and a Programme Support Officer. Responsibilities are discharged through influence at senior levels; matrix
working with departmental Business Leads/Directors, and other programme/project managers of related
programmes (e.g. Managed Services (Athena), ICT Procurement, Total FM, ICT Integration).
Financial Impact:
Will directly manage any investment agreed for the programme.
1.
Job Purpose:
Manage the overall delivery of a large-scale transformation programme to implement combined working
arrangements and shared services across Tri-Borough Corporate Services functions in line with the
programme vision and objectives. This also includes the management of dependencies with other related
programmes that form important enablers to the delivery of the programme’s vision, e.g. Managed Services
(Athena), Total FM and ICT Procurement.
2.
Description of duties:
•
•
•
•
•
•
•
•
Leading a core programme team of Business Change Consultants in supporting corporate services
Directors develop and implement target operating models following the approved Business Change
approach.
Managing the communications with all stakeholders for the programme at all levels including up to
board level.
Planning and designing the programme and proactively monitoring its overall progress, resolving
issues, managing risks and initiating corrective action as appropriate.
Managing both the dependencies and the interfaces between projects.
To establish a strong working relationship with the Tri-Borough PMO and other programme
managers as demanded by the interdependencies between the Tri-Borough Corporate Services and
related programmes .
Producing Project Initiation Documents for new projects and taking a lead role in facilitating the
initiation of new projects.
Ensuring that the delivery of each project is to the appropriate levels of quality, on time and within
budget, in accordance with the programme plan and programme governance arrangements.
Defining and managing the programme governance structure and status reporting channels (e.g.
Leaders Group, Members’ Steering Group, Programme Board).
Tri-Borough Corporate Services
Programme Manager
October 2012
Page 1 of 3
•
•
•
•
•
Working with Corporate Finance to manage the programme's budget, monitoring the expenditures
and costs against delivered and realised benefits as the programme progresses.
Quality assurance and managing the overall integrity of the programme - focusing inwardly on the
internal consistency of the programme and outwardly on its coherence with other programmes
delivering combined working arrangements across the three boroughs.
Facilitating the appointment of individuals to the project delivery teams.
Managing third party contributions and costs to the programme.
Ensuring that business benefits are indentified and appropriately managed.
Corporate Responsibilities
•
•
•
To maintain and evolve Tri-borough corporate identity, culture and reputation.
Expected to contribute to the development of Tri-borough best practice through active participation in
the programme community.
To arrange and manage programme audit or assurance requirements.
Equal Opportunities
To know and adhere to the Councils’ equal opportunities policy and equalities legislation and
implement in relation to job responsibilities in employment and service delivery.
3.
Person Specification:
Key Competencies, behaviours and experience
•
•
•
•
•
•
•
•
Strong influencing skills and ability to positively and sensitively work with senior stakeholders.
Strong relationship management skills, with the ability to find ways of solving or pre-empting
problems.
Ability to build credible and trusted relationships at the highest level
The necessary seniority and sound business transformation knowledge to assume the
responsibilities of the role.
Ability to command respect and to create a sense of community amongst the core programme team
and with the programme managers in related programmes and projects.
Demonstrable experience of successfully managing a large scale shared services transformation
programme throughout the full programme life cycle.
Extensive knowledge of programme management and project management methodologies.
Proven experience of working in a complex, political, multiple organisation environment.
Personal qualities
•
•
•
•
Proactive
Tenacious
Resilient
Politically astute
LBHF Core Competencies
CLUSTER
Direction
Performance
People
Tri-Borough Corporate Services
Programme Manager
COMPETENCY
Strategic Thinking & Managing Change
Self Management
Customer Focus
Performance Mgmt
Planning & Use of Resources
Leadership
Team & Partnership
Communication
October 2012
LEVEL
D
D
D
D
D
D
D
D
Page 2 of 3
HF Competency
model_tcm19-136569.pdf
Continue on separate sheet if necessary.
I agree to the above job description
Post Holder………………………………………………………………
Date………………….
Director / Chief Officer…………………………………………………
Date………………….
Tri-Borough Corporate Services
Programme Manager
October 2012
Page 3 of 3