RESIDENTIAL
VOICE FEATURE GUIDE
Bristol: 276.821.6100
Abingdon: 276.698.3210
Toll Free: 866.835.1288
bvu-optinet.com
TABLE OF CONTENTS
Contact Information..............................................1
Safety Line.......................................................................1
Favorite Five..........................................................2
Caller ID..............................................................2
Call Forwarding..................................................2
Call Waiting........................................................4
Speed Calling ....................................................5
Three-Way Calling..............................................5
Call Rejection Anonymous.................................6
Automatic Redial................................................6
Call Return..........................................................6
Call Waiting with Caller ID ..................................7
Voicemail..........................................................7
Battery Backup.................................................13
Caller ID...........................................................13
Call Forwarding................................................13
Call Forwarding Busy .......................................13
Call Forwarding Selective.................................14
Call Hold...........................................................14
Call Rejection Anonymous................................14
Call Rejection Selective....................................14
Call Waiting.......................................................14
Call Waiting with Caller ID.................................14
Distinctive Ring (Teen Line)...............................15
Pin Change.......................................................15
Priority Call.......................................................15
Reminder Call...................................................15
Screen List Editing............................................16
Speed Calling...................................................17
Three-Way Calling............................................17
Toll Restriction (Call Barring).............................17
Voicemail...................................................18
Caller ID Blocking.............................................18
Block Outbound Caller ID.................................18
Send Outbound Caller ID..................................18
Call Tracing......................................................19
Live Message Screening.................................19
OptiNet InTouch (SimRing)...............................19
Selective Call Acceptance................................20
Favorite Ten...........................................................6
18 Unlimited Voice Features...............................13
Blocking Calls......................................................18
À La Carte Services.............................................19
RESIDENTIAL PHONE
FEATURE GUIDE
OptiNet offers a wide variety of convenient calling
features. These timesaving features make your
home phone service easier to use and more flexible
than ever.
We offer several calling packages that allow you to
choose the features that best meet your needs. Our
Unlimited package includes 18 calling features. We
also offer ala carte services at a low additional cost
for select, customized call-handling.
This handbook was designed to provide instruction
on how to use your optional calling features. If you
need additional instruction, please call Technical
Support. If you would like to add features, please
call Customer Service.
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TECHNICAL SUPPORT:
Abingdon: (276) 698-3288
Bristol: (276) 821-6169
Toll Free: (866) 835-1288
'
CUSTOMER SERVICE:
Abingdon: (276) 698-3210
Bristol: (276) 821-6100
Toll Free: (866) 835-1288
!
SAFETY LINE
This feature dials a pre-selected number if the
handset is lifted and a number is not dialed within
20 seconds.
This preset number cannot be “911.”
1
FAVORITE FIVE
1
CALLER ID: Name & Number
2
CALL FORWARDING (with Remote Access)
With Caller ID, the name and/or telephone number of the
caller is displayed on a special display unit attached to
your telephone or on a specially equipped display telephone. If the caller has blocked the delivery information
of the call, or if Caller ID is not available in the caller’s
telephone network, the display screen shows “Private” or
“Anonymous.”
Call Forwarding forwards your calls to an alternative
number when you are unable to answer.
To Forward All Your Calls
1.Lift the handset and listen for the dial tone.
2.Press *72 and listen for the dial tone.
3.Enter the number where you wish your calls to
be forwarded. (Speed Calling codes may be
used if you also have this feature).
4.Call Forward All is in effect when someone
answers at the forwarded number. If there is no
answer or the line is busy, hang up and
repeat the previous steps within two
minutes. You will hear three beeps meaning
Call Forward is now working. Once you have
activated Call Forward, if someone tries to call
you, the call will be forwarded to the alternate
number you selected. If you wish to change the
number to which your calls are being
transferred, deactivate Call Forward, then repeat
the steps above.
To Deactivate Call Forwarding
1.Lift the handset and listen for the dial tone.
2.Press *73 and listen for three beeps.
3.Call Forward is now deactivated and incoming
calls will not be transferred.
Call Forward No Answer
Call Forward No Answer forwards your calls to an alternate number when you are unable to answer. It forwards
all calls after a specific number of rings.
2
To Forward Your Calls
1.Lift the handset and listen for the dial tone.
2.Press *92.
3.Listen for confirmation tones followed by dial
tone.
4.Enter the number where you wish your calls to
be forwarded. (Speed Calling codes may be
used if you also have this feature).
5.Call Forward No Answer is in effect when some
one answers at the forwarded number. If there
is no answer or the line is busy, hang up and
repeat the previous steps within two minutes.
You will hear three beeps meaning Call Forward
No Answer has been set.
To Deactivate Call Forward No Answer
1.Lift the handset and listen for the dial tone.
2.Press *93 and listen for three beeps.
3.Call Forward No Answer is now deactivated and
your calls will not be forwarded.
Note: Be sure to deactivate basic Call Forwarding before
activating Call Forward No Answer or Call Forward Busy. Call
Forward No Answer and Call Forward Busy can be activated at
the same time. Calls will be forwarded if the line is in use or if
the call is not answered by the preset number of rings.
Remote Call Forwarding
Remote Call Forwarding allows you to activate or deactivate your Call Forwarding option from a remote location.
To access Call Forwarding features from a remote location, dial the number that corresponds to your area.
• Bristol
276-644-9089
• Abingdon
276-525-1089
• Chilhowie
276-521-9089
• Honaker
276-991-9089
• Lebanon
276-415-9089
• Richlands
276-345-9089
• Saltville
276-262-9089
• Marion
276-706-8089
• Bluefield
276-245-1089
• Grundy
276-244-1089
• Tazewell
276-385-1089
• Clintwood
276-926-7089
• St. Paul
276-762-8089
• Oakwood 276-498-5089
• Haysi 276-865-7089
3
3
CALL WAITING
Call Waiting allows you to have a private conversation
with one caller while keeping another caller on hold. With
Call Waiting, a beep tone tells you that a second call is
waiting. Another reminder is heard 10 seconds later if
the waiting call remains unanswered. (Only you hear this
tone. The second caller hears only the normal ringing
tone).
To Answer the Second Call
1.Depress the switch hook (or ‘Link’ or ‘Flash’
button if available) for about one second to place
your first call on hold. You will automatically be
connected with the second caller.
To Alternate Between Calls
1.Depress the switch hook for about one second
to alternate to the other caller.
2.Each conversation is private and cannot be
heard by the other caller.
To End Either Call
1.Simply hang up.
If you haven’t answered the waiting call, your
telephone will ring.
To Deactivate Call Waiting While You Place A Call
1.Enter *70 from a touch tone telephone.
2.You will hear a second dial tone.
3.Enter the number for a call. Call Waiting will not
be activated for the duration of this call only.
When you hang up, Call Waiting is again
operational.
4
To Deactivate Call Waiting On An Incoming Call
1.This feature works only if you have Three-Way
Calling.
2.After you answer an incoming call and determine
you do not wish to be interrupted during this call,
flash the switch hook for about one second to
place your call on hold.
3.Press *70.
4.When you hear the second dial tone, flash the
switch hook again for about one second to
resume your conversation. Call Waiting will not
be activated for the duration of the call. When
you hang up, Call Waiting is again operational.
4
SPEED CALLING
This service allows one-digit or two-digit codes to be
used as shortcuts for selected phone numbers. Speed
calling short codes may map to:
• Numbers in any format (such as 1 – 10 digits, 0
+ 10 digits, 10 digits, 1 + 7 digits, 0 + 7 digits, 7
digits)
• Any access codes, such as *72
• Speed calling short codes may not map to
combinations of access codes followed by
numbers. For example, a short code can map to
either *72 access code or a particular phone
number, but it cannot map to *72 followed by the
phone number.
Short codes may be one digit or two. The defaults are
2-9 and 20-49 respectively.
• To configure one-digit speed calling, press *74
• To configure two-digit speed calling, press *75
• To use speed calling, dial the short code and
then either dial # or wait four seconds.
5
THREE-WAY CALLING
To Add A Third Person To Your Call
1.Depress the switch hook for about one second
to place the first call on hold.
2.Listen for the dial tone. Then dial the third
person.
3.When the third person answers, you may talk
privately with this person before you make the
call three-way.
4.To make the call three-way, depress the switch
hook for about one second to add the person
on hold. If the call to the third person is not
completed, or you decide not to add the third
person to the call, depress the switch hook twice
to resume your conversation with the person on
hold.
To Disconnect
1.Press the switch hook for about one second to
disconnect the third person, but stay connected
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to the original party.
2.If either of the other two people hangs up, you
can continue to talk to the one remaining.
3.Hang up to disconnect all parties.
To Disconnect Completely
1.Simply hang up.
Three-Way Calling with User Transfer
This feature is used with Three-Way Calling. It allows
the user to transfer a call to another directory number,
then drop out of the call, leaving the parties connected to
each other.
FAVORITE TEN
The Favorite Ten package contains all the features of the
Favorite Five, plus the following five features.
6
CALL REJECTION ANONYMOUS
7
AUTOMATIC REDIAL
8
CALL RETURN
Anonymous Call Rejection prevents intentionally blocked
calls from reaching you. Callers who have blocked their
calls with Per Call Blocking or Line Blocking will hear
a message stating this number is not accepting calls
from blocked lines. Anonymous Call Rejections does not
block unknown callers.
• Start code is *77
• Stop code is *87
Automatic Callback allows you to return the most recent
incoming call, or to hear the last incoming caller’s number and then optionally return the call.
• To hear the last caller’s number, press *69
• To then return the call, press 1
• To cancel all outstanding Automatic Callback
attempts, press *89
6
If you can’t answer a call, Call Return will store the number of the last incoming call and automatically dial it for
you. Call Return will attempt to connect the call for up to
30 minutes. Call Return does not return blocked calls.
• Start code - *69
• Stop code - *89
9
CALL WAITING WITH CALLER ID
10
VOICE MAIL
Call Waiting w/Caller ID lets you see who’s calling when
you are on the telephone. When you hear your Call Waiting “beep,” the name and/or telephone number of the
calling party will appear on your display unit.
BVU OptiNet’s Voicemail system will enhance the way
you communicate. OptiNet Voice Mail makes it easy to
play, send, answer and forward voice messages from
any touch-tone telephone.
Setting up Your Mailbox from Your Telephone
To set up your Mailbox via the telephone, you must
use the phone associated with the telephone number
subscribed to the Voicemail service. This involves three
steps:
1.Changing your password.
2.Recording your greeting.
3.Recording your recorded name.
Password
Your temporary password is six zeros (000000). Enter
your temporary password. You will then be prompted to
enter a new password and you will be asked to confirm it
by re-entering it.
Changing your Password
1.Press 4 to enter the Mailbox Settings Menu.
2.Press # until you hear the title “Password.”
3.Press 0.
4.Press 1 to change your password.
5.Enter a new password and press #.
6.Re-enter your new password and press #.
Skipping your Password
Usually when entering your mailbox, you need to enter
your password. However, you can set up your mailbox
so that you can enter it without using a password when
calling from your own telephone.
To skip your Password:
1.Press 4 to enter the Mailbox Settings Menu.
2.Press # until you hear the title “Password.”
3.Press 0.
4.Press 2.
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Recording a Greeting
Your personal greeting must be longer than two seconds
and shorter than 30 seconds.
1.Press 0 to change your greeting.
2.Press # to keep your greeting.
3. Press 4 and then press # until you hear the title
“Notifications.”
Recording a Name
You must take less than 10 seconds to record your
name. Once you have recorded your name, it is played
back to you.
1.Press 0 to record your name.
2.Press # to keep your recorded name.
Changing your Mailbox Settings
You can change your mailbox settings, such as your
password, greeting and other options that will help save
you time while using your Voicemail.
• Press 4 to go to the Mailbox Settings Menu.
Accessing your Voicemail
All of your messages will reside in your personal voice
mailbox, which is protected by your password. You can
access your mailbox with a phone call.
From Your Own Telephone:
1.Dial *15 from your home phone.
2.Enter your password when prompted.
Note: Your temporary password is six zeros.
From Another Telephone:
1. Dial your local Voicemail access number
• Bristol
276-644-9090
• Abingdon
276-525-1090
• Chilhowie
276-521-9090
• Honaker
276-991-9090
• Lebanon
276-415-9090
• Richlands
276-345-9090
• Saltville
276-262-9090
• Marion
276-706-8090
• Bluefield
276-245-1090
• Grundy
276-244-1090
• Tazewell
276-385-1090
•
Clintwood
276-926-7090
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• St. Paul
276-762-8090
• Oakwood
276-498-5090
• Haysi
276-865-7090
2.Enter your 10 digit telephone number.
3.Enter your PIN.
Main Menu
The Main Menu allows you to access the functions of
your mailbox. When you enter the Main Menu, you hear
a welcome message, then a summary of the messages
in your mailbox.
The following options are available to you via the phone:
1. Press 1 to listen to your message.
2. Dial 11 to review messages.
3. Press 2 to create a new message.
4. Press 3 to login again with a different phone
number.
5. Press 4 to change your mailbox settings.
6. Press 5 to manage any erased messages.
7. Press 0 to listen to helpful hints.
8. Press * or hang up to end the call.
Listening to Your Messages
At the Main Menu, you may listen to each of the messages in your mailbox, then save, delete, reply to, or
forward them. Your messages are arranged in the following order:
1.Urgent messages
2.Other new messages
3.Saved messages
By default, you hear information about each message
when it is first played for you, including the time it was
received and the telephone number of the person leaving the message. To hear only the brief details of each
message, disable the Time and Date Stamp feature.
While the message plays, you can choose one of the
following options.
1.Press 2 or 9 to skip to the end of the message.
2.Press 8 to pause the message.
3.Press 7 to return to the beginning of the
message.
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Greetings Menu
The first time you enter your mailbox, you are asked to
record a greeting. Following is a list of greetings you can
record:
1.Your personal recorded greeting.
2.System standard greeting, which is a
computerized greeting.
3.Extended absence greeting to play when you
will be away for a long period of time.
4.Announcement-only greeting, which means that
callers will not be able to leave a message for
you.
5.Times when you are not at home or in your
office.
Working with your greetings for all calls
1.Press 4 to enter the Mailbox Settings Menu.
2.Press # until you hear the title “Greetings.”
3.Press 0.
4.Press 1.
Regular Recorded Greeting
If you are currently using the regular recorded greeting,
you hear the greeting that currently plays for your callers.
1.Press 1 to re-record your regular recorded
greeting.
2.Record a new greeting after the tone and
press #.
3.Your new greeting is now saved.
For all other greetings, follow the prompts.
Hands Free and Timesavers Menu
Autocontinue
Your system is originally set to play all of your options
for dealing with each message after the message plays,
rather than going directly to each message after the one
before has played. The Autocontinue feature allows each
message to follow on from the next message without you
having to press any keys. This is a hands-free feature.
10
Turning Autocontinue On
1.Press 4 to enter the Mailbox Settings Menu.
2.Press # until you hear “Hands Free and
Timesavers.”
3.Press 0.
4.Press 3.
5.Press # to keep this setting.
6.Press 0 to turn Autocontinue on.
Turning Autocontinue Off
1.Press 4 to enter the Mailbox Settings Menu.
2.Press # until you hear “Hands Free and
Timesavers.”
3.Press 0.
4.Press 3.
5.Press # to keep this setting.
6.Press 0 to turn Autocontinue off.
Autoplay
Your system is originally set to play all of the options that
are available to you when you enter your mailbox. Autoplay is a feature that allows you to go directly to your
messages as soon as you enter your mailbox.
Turning Autoplay On
1.Press 4 to enter the Mailbox Settings Menu.
2.Press # until you hear “Hands Free and
Timesavers.”
3.Press 0.
4.Press 2.
5.Press # to keep this setting.
6.Press 0 to turn Autoplay on.
Turning Autoplay Off
1.Press 4 to enter the Mailbox Settings Menu.
2.Press # until you hear “Hands Free and
Timesavers.”
3.Press 0.
4.Press 2.
Fast Login
Usually when entering your mailbox, you need to enter
your telephone number. You can, however, set up your
Mailbox so that you do not need to enter your telephone
number when calling from your own telephone.
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Turning Fast Login On
1.Press 4 to enter the Mailbox Settings Menu.
2.Press # until you hear the title “Password.”
3.Press 0.
4.Press 3.
Turning Fast Login Off
1.Press 4 to enter the Mailbox Settings Menu.
2.Press # until you hear the title “Password.”
3.Press 0.
4.Press 3.
Time and Date Stamp
The time and date of each message is always recorded
when someone leaves a message for you. You can
choose whether to hear the time and date of every message before the message plays.
Turning Time and Date Stamp On
1.Press 4 to enter the Mailbox Settings Menu.
2.Press 0.
3.Press 1.
Turning Time and Date Stamp Off
You might wish to turn Time and Date Stamp off in order
to save time. If you turn Time and Date Stamp off, the
time and date information does not play unless you dial
88 during the message.
1.Press 4 to enter the Mailbox Settings Menu.
2.Press # until you hear “Hands Free and
Timesavers.”
3.Press 0.
4.Press 1.
Helpful Hints
1.Press 0 to enter the Helpful Hints Menu.
2.Press # or 9 to move forward one hint at a time.
3.Press 11 or 7 to move back to the previous hint.
4.Press * to return to the Main Menu.
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The hints that you can listen to are:
1.Using #.
2.Using *.
3.Changing your greeting.
4.Using timesavers while listening to messages.
5.Replying to, copying and sending messages.
18 UNLIMITED
VOICE FEATURES
1
BATTERY BACK-UP
2
CALLER ID
3
CALL FORWARDING (with Remote Access)
4
CALL FORWARDING BUSY
Should you lose power, your phone is equipped with a
battery back-up so you may continue to use your voice
service for up to eight hours depending on usage.
See page 2 for detailed information.
See page 2 for detailed information.
This feature forwards your calls to an alternate number
when you are on the telephone with another call.
To Forward Your Calls
1.Lift the handset and listen for the dial tone.
2.Press *90 and listen for the dial tone.
3.Enter the number where you wish your calls to
be forwarded. (Speed Calling codes may be
used if you also have this feature.)
4.Call Forward Busy is in effect when someone
answers at the forwarded number. If there is no
answer or the line is busy, hang up and
repeat the previous steps within two
minutes. You will hear three beeps meaning
Call Forward Busy is now working. Once you
have activated Call Forward Busy, if you are
using your telephone and someone tries to call
you, the call will be forwarded. Your caller will
not hear a “busy” signal but will hear ringing. If
you wish to change the number to which your
calls are being transferred, just deactivate Call
Forward Busy (see below), then follow the steps
above for Call Forward Busy.
To Deactivate Call Forward Busy
1.Lift the handset and lsten for the dial tone.
2.Press *91 and listen for three beeps.
3.Call Forward Busy is now deactivated, and calls
will not be transferred when your line is in use.
13
5
CALL FORWARDING SELECTIVE
6
CALL HOLD
7
CALL REJECTION ANONYMOUS
8
CALL REJECTION SELECTIVE
9
CALL WAITING
Use this feature to forward selected calls to another
number and have all other calls ring at your telephone as
usual. Calls originating from numbers on your “Preferred
List” of up to 10 numbers are forwarded. All other calls
ring at your telephone. When Call Forward, Call Forward
Busy and Call Forward No Answer are active, Selective
Call Forwarding is on, and all of your calls are forwarded.
• Start code is *63
• Stop code is *63
This service allows the subscriber to put a call on hold
and then dial another number. The subscriber can then
switch back to the first call (putting the new call on hold),
and subsequently switch between the two callers.
• To put the current call on hold so that you can
then dial a second number, hit flash-hook, dial
*52, and dial the second number.
• Hit flash-hook again to switch back to the first
call (putting the second call on hold).
• Two switch back to the first call, hit flash-hook
again.
See page 6 for detailed information.
You can choose not to receive calls from specific parties
by entering their telephone numbers into a “Screening
List” of up to 10 numbers. Calls originating from those
numbers will be routed to a recorded announcement
stating you are not accepting calls at this time. You’ll
receive all other calls as usual.
• Start code is *60
• Stop code is *60
See page 4 for detailed information.
CALL WAITING WITH CALLER ID
See page 7 for detailed information.
14
10
DISTINCTIVE RING (TEEN LINE)
11
PIN CHANGE
This feature assigns an additional number to your telephone line. The distinctive ring on this additional number
allows you to identify which number is being called.
This service allows you to change the personal identification number (PIN) used to access certain features
including Remote Access to Call Forwarding, and Call
Barring. This PIN is NOT associated with the voice mail
feature.
The initial PIN for this service is 0000. It can be changed
to any four digit number.
To change your access PIN:
• Dial the access code *319
• When prompted, enter your current PIN
• You will be prompted to enter a new four-digit
PIN
• Upon completion, you will receive a confirmation
announcement
12
PRIORITY CALL
13
REMINDER CALL
With Priority Call, a distinctive ring or distinctive Call
Waiting tone will alert you to a call from your own “Priority Call List” of up to 10 numbers. You’ll hear two short
rings or two short Call Waiting tones on calls originating
from those numbers. All other calls will ring with a standard ring or Call Waiting tone.
• Start code is *61
• Stop code is *51
Reminder call service allows subscribers to book calls
from the switch at a set time of day. An announcement
is played when the subscriber answers. Reminder calls
can be individual or regular reminders. Individual reminders are made once at a set time, up to 24 hours after the
reminder was configured. Regular reminders are made
at a set time on a number of days.
Enabling Reminder Call
• To enable an individual reminder call, dial *310
and follow the prompts
15
• An announcement will confirm the reminder has
been set
• To check individual reminders, press *313
• To enable a regular reminder call, dial *314 and
follow the prompts
• An announcement will confirm the reminder has
been set
• To check regular reminders, press *317
Disabling Reminder Call
• To disable all individual reminders, press *311
• To disable one individual reminder, press *312
• To disable all regular reminders, press *315
• To disable one regular reminder, press *316
14
SCREEN LIST EDITING
The Screen List Editing menu is used to manage lists of
predefined numbers used by the following call services:
Selective Call Forwarding, Selective Call Rejection and
Selective Call Acceptance.
To set up a Screen List Editing call service:
1.Dial the relevant access code for the call service
desired.
2.An announcement will indicate the current status
of the service.
3.The Screen List Editing menu will offer a series
of options, including reviewing the list of
numbers, adding or removing entries, and
deleting the entire list.
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Call Screen Editing Menu
Numbers can be entered in 10 digit, but not in 1+10 digit
format. Speed dialing codes not used in this menu.
1.Press 0 to hear the main instruction menu
2.Press 3 to turn the call service on or off
3.Press # to add a number to the list, then 01 to
add the last calling number to the list
4.Press 1 to review the list of numbers, then 07 to
delete an individual number from the list
5.Press * to delete an individual number from the
list
6.Press 08 to delete all the numbers on the list
7.Press 09 to delete only the anonymous entries
on the list
15
SPEED CALLING
16
THREE-WAY CALLING
17
TOLL RESTRICTION (CALL BARRING)
See page 5 for detailed information.
See page 5 for detailed information.
This service allows you to bar outgoing calls to certain
types of numbers. The types of numbers that can be
barred are:
• International calls
• National calls (long distance, interLATA and
intraLATA)
• Local calls
• Operator calls
• Calls to any call service access codes
• Calls to those call service access codes which
can affect configuration (for PBX lines)
• Premium rate calls
Note that when calls to access codes have been barred,
users can still enter the codes to disable access code
barring and to check call barring status.
Certain types of calls are never barred. These are:
• Toll-free calls
• Calls to service access codes
• Emergency calls
To activate Call Barring:
1.Dial the appropriate access code.
2.An announcement will confirm that Call Barring
has been activated.
To deactivate Call Barring:
1.Dial the appropriate access code.
2.An announcement will prompt you to enter your
PIN code.
3.Enter your PIN code.
4.An announcement will confirm that Call Barring
has been deactivated.
To Enable Call Barring for:
• All calls except emergency calls, press *341
• National calls, press *342
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•
•
•
•
International calls, press *343
Operator calls, press *344
Calls to access codes, press *345
Premium rate calls, press *346
To Disable Call Barring for:
• All calls except emergency calls, press *351
• National and international calls, press *352
• International calls, press *353
• Operator calls, press *354
• Calls to access codes, press *355
• Premium rate calls, press *356
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VOICEMAIL
See page 7 for detailed information.
BLOCKING CALLS
Protect your privacy with OptiNet Blocking Features. You
can choose whether you want your calls identified and
whether certain callers can call you.
CALLER ID BLOCKING
Line Blocking prevents your number from being displayed to Caller ID customers on all calls made from
your telephone. Line Blocking is available upon request
at no charge to residential customers.
BLOCK OUTBOUND CALLER ID
This feature, which is already provided on your telephone line, prevents your telephone number from being
displayed to Caller ID customers on a per call basis.
• Simply press *67 before placing your call.
SEND OUTBOUND CALLER ID
This feature allows you to unblock your Line Blocked
telephone line on a per-call basis so your number will be
displayed to Caller ID customers. This is available to all
customers who have Line Blocking.
• To activate this feature, press *82 before
placing your call. After the call, Line Blocking will
again be in effect.
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À LA CARTE SERVICES
CALL TRACING
To initiate a trace on the last call you have received,
simply press *57 after receiving the call. The originating
telephone number, time and date of the call is recorded
on a special printer at the telephone company office and
can be forwarded to a law enforcement agency at your
request. When you activate the trace, a digital voice recording will inform you if the trace was successful. There
is a charge for each successful trace.
LIVE MESSAGE SCREENING
Live Message Screening allows customers to listen to
VMs as they are being left and to take they call should
they choose.
How it works
• Customer receives a call and lets it go to VM
• If the caller starts to leave a message the phone
rings distinctively
• Customer picks up the phone to listen to the VM being left
• If the customer wishes to take the call they can press 1
Enable / Disable from Customer’s phone
Dial into the VM system and from the mailbox menu:
• Press 4 – Mailbox Settings
• Press 9 – Live Message Screening
• An announcement will indicate if LMS is active or not
• Press 1 – To change the current stats
• Press * to leave it as is
Enable / Disable from OptiPortal
Log into OptiPortal:
• Click the Settings tab
• Click the Messages tab
• Select Enable Live Screening
OPTINET INTOUCH (SimRing)
OptiNet InTouch allows your calls to simultaneously ring
up to four other numbers when callers dial your main
number. Choose to have your calls ring at your home,
office, cabin, cellular telephone, etc. In order to use this
feature, call BVU OptiNet at (276) 821-6169 to set up
your OptiNet InTouch list. After this is done, *361 will enable this feature and *362 will disable it.
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DO NOT DISTURB W/ SELECTIVE CALL ACCEPTANCE
Contact OptiNet to add Do Not Disturb feature for $4.00
per month. You can choose to receive only calls from
specific parties by entering their telephone numbers into
a “selection list” of up to 10 numbers. Other calls will
receive a recorded announcement stating you are not
accepting calls at this time.
• Initiate Selective Acceptance by entering Start Code *64
• Stop Code is *64
ADDITIONAL NOTES
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DATA
IPS: _________________________________________
Gateway: _____________________________________
Subnet Mast: __________________________________
DNS1: _______________________________________
DNS2: _______________________________________
PHONE
Line 1: _______________________________________
Line 2: _______________________________________
Line 3: _______________________________________
Line 4: _______________________________________
Fax Line: _____________________________________
RESIDENTIAL
VOICE FEATURE GUIDE
Contact Us
Bristol: 276.821.6100
Abingdon: 276.698.3210
Toll Free: 866.835.1288
bvu-optinet.com
v. 06.2014