ROLE DESCRIPTION: WINTER HOST-HOUSEKEEPER
Role Summary:
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To ensure that all guests of The Boutique Chalet Company experience flawless customer service throughout their stay in
resort
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Responsible for maintaining high standards of housekeeping throughout the property
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Confident front of house service of meals and drinks, interacting with and hosting guests according to their needs
Scope of Role:
Customer Service:
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Create a warm and welcoming atmosphere in the chalet
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Confidently and knowledgeably host guests – answering questions, finding out
information, make recommendations/suggestions
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Tailor service to individual guest requirements
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Feedback any problems and/or concerns and refer any complaints immediately to the
company Directors
Food Preparation/ Meal Service:
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Maintain high levels of food hygiene during all preparation and service tasks.
Assist Chalet Chef with washing up/cleaning kitchen/daily and weekly maintenance tasks
– eg. cleaning fridges/ovens etc.
Lay tables for breakfast/afternoon tea/dinner service
Serve and clear breakfast/afternoon tea/dinner service
Serve drinks and canapés to guests prior to dinner service
Prepare cocktails and discuss the wine list with guests (training provided)
Follow restrictions of licensing – alcohol must not be served to minors under 18, even in
presence of parents/guardians
Assist with re-stocking chalet as required throughout the week
Housekeeping:
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Maintain excellent standards of hygiene, cleanliness and safety inside and outside the
chalet at all times
Clean the chalet 6 days a week to The Boutique Chalet Company standards: including
making beds, cleaning bathrooms, tidying rooms, vacuuming, mopping, dusting and
tidying living areas and tidying boot room
Responsible for completing chalet laundry, including ironing
Maintain the chalet and its equipment to a safe, operational and hygienic standard
Assist with maintaining outdoor areas, clearing paths and terraces, removing rubbish,
defrosting vehicles, weekly/daily maintenance of Jacuzzi and sauna as required
On changeover day work as part of the team to ensure that the chalet is cleaned and
presented to the highest standards and ready to welcome guests
Report any matters concerning maintenance/damage/health & safety/food hygiene
using agreed procedure
Administration:
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Complete weekly stock takes of food and cleaning supplies and develop shopping lists,
along with Chalet Chef and Logistics Lead
Keep accurate records for guest billing – eg. wine sales, concierge sales etc
Record expenditure and respect budgets in line with company procedures
Maintain weekly guest diary to contribute to client profiles
General:
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Make a concerted effort to minimise any damages and operate all properties (chalets
and staff accommodation) as efficiently and environmentally friendly as possible.
This role requires flexibility and completion of other duties may be required at the discretion of
the Management Team.
Accountabilities & Working
Relationships:
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Works in a team led by the
Host & Housekeeping Lead
Accountable to the
Company Directors
Working Environment &
Hours:
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Based in Morzine, French
Alps
Hours variable dependent
on schedule of guests and
tasks requiring completion
each day
6 days per week, increased
hours on changeover day
One day off per week
Hours will include Sundays
and evening work
Working across all company
properties
Benefits:
This position represents a
genuine opportunity to work for
a growing, aspirational business
in the exciting sector of luxury
travel.
Remuneration package to
include:
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Competitive salary & bonus
Accommodation
Full area lift pass
Ski/board and boot hire
Season medical insurance
Meals whilst on-duty
Return air travel to/from UK
CANDIDATE SPECIFICATION: WINTER HOST-HOUSEKEEPER
Essential Attributes
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Permanent NI number and EU passport
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Educated to Degree level
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Motivated to develop French language skills
Desirable Attributes
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Good conversational French
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Full, clean driving licence
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Strong knowledge of the hospitality industry
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Previous experience in the luxury travel sector
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Affinity with The Boutique Chalet Company brand and the
luxury travel industry
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Previous experience of seasonal resort work
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Proven organisational skills and practical hands-on,
problem-solving approach
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Exceptional written and verbal communication skills
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Outstanding customer service skills, highly guest-focused
with exceptional eye for detail
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Experience working in a 5* customer service setting, finedining restaurants etc.
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Ability to work with initiative and manage your own time
efficiently
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Strong team player with ability to problem-solve in
challenging situations
Application Process:
Please apply by sending an up to date CV and a covering letter tailored to the position you are applying for stating why you would like
to work for The Boutique Chalet Company and why you feel you would succeed in your chosen role. Applications should be sent by
email to info@theboutiquechalet.com for the attention of the HR Director.
Shortlisted candidates will be invited for interview. First round interviews are typically conducted over Skype. Second round
interviews may be required and will be face-to-face at a suitable location in the UK or France.