F R E QU E N TLY ASKE D QU E STI ON S
Q: W hich airlines offer frequent flyer miles through Preferred Hotel Group?
A: Guests can receive miles with the following airlines:
Airline
Mileage
Program
Preferred
Hotels & Resorts
Preferred
Boutique
Summit
Hotels & Resorts
Sterling
Hotels
Miles
per Stay
Cost
USD
Cost
GBP
Cost
EUR
Cost
JPY
Alaska Airlines
Mileage Plan
X
X
X
X
500
$11.75
£6.00
€8.75
¥1425
Air France/KLM
Flying Blue
X
X
X
X
500
$17.75
£9.00
€13.00
¥2150
American Airlines
AAdvantage
X
ANA
Mileage Club
X
X
X
X
500
$13.50
£6.75
€10.00
¥1625
X
X
X
500
$12.75
£6.50
€9.50
¥1550
Cathay Pacific
Asia Miles
X
X
X
500
$16.00
£8.95
€11.25
¥1725
JAL
JAL Mileage Bank
X
X
X
X
500
$16.00
£8.95
€11.25
¥1725
Malaysia Airlines
Enrich
X
X
X
X
600
$12.00
£6.25
€8.50
¥1300
Qantas
Frequent Flyer
X
X
X
X
1000
$15.00
£7.50
€11.00
¥1800
Singapore Airline
Krisflyer
X
X
X
500
$16.00
£8.95
€11.25
¥1725
United Airlines
Mileage Plus
X
X
X
X
500
$13.00
£6.75
€9.75
¥1575
Varig Brasil
Smiles
X
X
X
X
1000
$15.00
£7.50
€11.00
¥1800
Virgin Atlantic**
Flying Club
1500
$17.75
£9.00
€13.00
¥2150
X
* Costs as of September 01, 2008. Prices subject to change.
** In talks with Virgin & Qantas to make all brands applicable. New negotiations with Singapore, Jet Airways, Korean, Thai and
Emirates.
Q: Can a guest claim miles with an airline that is not listed, but is an affiliated airline with one of
our partners?
A: No. However a guest may transfer miles if they are a member with affiliated airline. Guest should
contact airline for transfer details.
Q: Which properties of Preferred Hotel Group are offering frequent flyer miles?
A: All hotels are eligible to participate in the Frequent Flyer Program.
Q: Is there a fee to participate in the Frequent Flyer mileage program?
A: No. There is no participation fee. You will only be billed for those entries you submit for processing.
Q: Which rates are not eligible?
A: The rates which are not eligible to earn miles are:
Negotiated Corporate Rates
Employee Rates
Group Rates
Package Rates
Tour Operator Rates
Travel Industry Rates
Government Rates
Q: Must a particular booking channel be used such as preferredhotelgroup.com in order for a guest
to be eligible to receive miles?
A: No. Claims are determined by rate alone, not the method used to make the booking.
Q: How do I submit mileage claims?
A: Logon to the Frequent Flyer Processor at http://www.phgmiles.com. To obtain a login for the
processor please contact Matt Maxon at +1 312 542 9239 mmaxon@preferredhotelgroup.com or
airlinestays@preferredhotelgroup.com.
Q: Does a guest earn miles on a ‘per night’ or ‘per stay’ basis?
A: Mileage points are issued on a ‘per stay’ basis.
Q: There is more than one person staying in a room. Can both guests earn miles?
A: No. Only one guest (mileage number) can be submitted for miles.
Q: If guest mileage information is not attained at the time of stay, can a guest claim miles
subsequent to their departure?
A: Yes. If a guest contacts you after having left your hotel, take their information and submit their stay in
the same manner as present guests. Guests have up to 6 months from departure date to claim miles.
Q: Am I able to grant miles in bulk as an incentive or loyalty reward?
A: Yes. It is at your discretion if you choose to award miles as an incentive or reward.
Q: When does Preferred Hotel Group process the frequent flyer submissions received from the
hotel?
A: Preferred Hotel Group processes Frequent Flyer stays every 3rd business day of every month.
Q: When should I retrieve frequent flyer program information from the guest?
A: We recommend acquiring the guest’s mileage program information upon check-in.
Q: How often should I submit guests’ stays?
A: You can determine the frequency, though weekly submissions are recommended. Preferred Hotel
Group processes all received submissions on the 3rd business day of every month.
Q: When will I get billed?
A: Billing occurs monthly.
Q: When will a guest see their miles show up in their account?
A: It can take up to 4-6 weeks from the time of their stay, to the time they see the credit show up in their
account.
Q: Whom should I contact if a guest is waiting to receive miles and is now inquiring of its status?
A: Send your query to mmaxon@preferredhotelgroup.com or airlinestays@preferredhotelgroup.com.
For additional program information visit the ‘Marketing Services’ section of your Member Portal.
Or contact Matt Maxon at +1 312 542 9239 mmaxon@preferredhotelgroup.com or
airlinestays@preferredhotelgroup.com.