Makpetrol AD Dell Center
ABOUT US
Makpetrol A.D. – Centar Dell today is one of the largest and the most
experienced IT companies in the Republic of Macedonia
OUR
HISTORY
The beginnings of Makpetrol A.D.
in the field of informatics date from
the 70s. The first mission was to
establish own information system
a n d l a t e r, i n t h e l a t e 8 0 s ,
" M A K P E T RO L " a p p e a r s a s a
company that offers software
solutions. In that time Makpetrol
implemented many projects in
Macedonia and in several
companies across the former
Yugoslavia as PTT Pula, Kikinda and
others.
In 1996 MAKPETROL
becomes partner of
Dell Inc. from Texas,
USA.
VISION
Our vision is to be successful IT Company that
provides:
џ High quality products, services and advanced
IT consulting;
џ Continuous improvement of our products and
services supported by the education and
certification of the employees and market
research in order to improve the customer
satisfaction.
џ Complete integrated solutions for the clients.
Creating complete infrastructure with
integration of the whole IT equipment and
implementation of software solutions.
In order to achieve our vision, our work is based
on some main principles:
џ Partnership with the leading IT companies in
the world such as Dell, Symantec, Microsoft,
Cisco, VMware and others.
џ Our corporate philosophy is – Our clients
always come first. We are continuously
devoted on satisfying our customer needs
while offering high quality services.
џ Endorsing the team spirit in the company in
o rd e r t o c re a t e p ro d u c t i v e w o r k i n g
environment while following the ISO
standards.
џ Continuous education of our employees up
with the newest trends in IT technology.
http://dell.makpetrol.com.mk
Makpetrol AD Dell Center
OUR PARTNERS
Makpetrol AD – Dell Center is partner of multiple global giant companies
as Dell, Symantec, Microsoft, Cisco, VMware and others.
Makpetrol AD became representative of the company Dell from USA – Texas in 1996.
Makpetrol AD Dell Center acquired enviable status within Dell Inc. with the continuous education
and certification of the employees.
Today Makpetrol AD Dell Center has the following certificates awarded upon the successfully
completed education of the employees in the educational Dell centers in England and
Netherlands:
џ Dell Certified Solution Partner (2006)
џ Dell Authorised Service Partner (2007)
Dell | EMC
Dell Service
Dell|EMC Service Delivery Partner (2008) With this Certificate, besides the standard
Dell equipment in its range Makpetrol AD
Dell Center acquired the right to introduce
the high standard brand (Storage, SAN, DAS,
Tape Automation and others), in addition
offering so-called Gold Support.
Upon acquiring the Dell Authorised Service
Partner Certificate, the experts from Dell paid
Makpetrol AD Dell Center a visit in order to
inspect the Service Center in Skopje. Upon the
evaluation of the inspection, Macedonia may be
proud with Dell Service Center at the same level as
the centers in Europe and USA.
Dell Certified Enterprise
Architecture Partner
OTHER PARTNERS
In 2010 Makpetrol AD Dell Center became
Dell Cer tified Enterprise Architecture
Partner.With this status, Makpetrol AD Dell
Center acquired the right to offer and
implement the entire range of Dell Enterprise
products
џ PowerVault,
џ EqualLogic,
џ Dell Compellent
Along with the successful partnership with Dell
Inc., through implementation of numerous
solutions, we began cooperating with other
companies, so that, Makpetrol AD Dell Center
currently has the following acknowledgements
i.e. partnerships:
џ Symantec Silver Partner (2009)
џ Cisco Selected Certified Partner (2010)
џ Vmware Enterprise Partner (2011)
џ Microsoft Silver Partner (2012)
http://dell.makpetrol.com.mk
Makpetrol AD Dell Center
Dell
Dell is a US IT company for production and distribution of IT equipment
with head office in the city Round Rock, Texas.
About Dell
WE OFFER:
The Company was founded in 1984 by
Michael Dell. Today, it represents one of
the biggest IT corporations in the world
with over 108.800 employees
worldwide.
From personal computers to server solutions for your
business. Find your desktop, laptop, monitor, printer or
other computer equipment.
Ever since the very beginnings, the idea
of the Dell production is based on “build
to order” approach, which makes this
C o m pa n y u n i q u e a m o n g t h e I T
companies even today.
The approach used in this production is
based on satisfying the needs and the
requirements of each buyer. In order to
decrease the time between the order
and the delivery, the main policy of the
production of Dell Inc. is the
implementation of just-in-time (JIT)
production approach, which at the
same time represents another hallmark
of this Company. The first place “large
enterprise” in the section PC provider
speaks of the level of success of Dell as a
company.
Personal computers:
OptiPlex desktops with advanced technology, adjusted to
the current business needs.
Laptop computers:
Latitude laptops with advanced technology, as well as
small/home user laptops from the series Vostro, Inspirion,
XPS and Alienware.
Work/Graphic stations:
The Precision workstations have ISV certificate for
operation with advanced graphic and business
applications.
Servers:
PowerEdge servers supporting the latest IT trends
connected with virtualization, Cloud computing etc.
Storage devices:
Tape Storage (Drives, Autoloaders & Libraries), NAS, DAS,
SAN (iSCSI и Fiber Channel).
Switches:
PowerConnect switches which enable connection of your
complete infrastructure.
Peripheral devices: printers, projectors, monitors and
other products with different performances.
http://dell.makpetrol.com.mk
Makpetrol AD Dell Center
Symantec
Symantec is the largest corporation for creation of safety software for
complete computer protection.
The head office of the company is in Mountain View City, in the state of California, USA. It is one of the
leading companies in the IT sector and it is indicated in the List of most profitable companies
(Fortune 500). It is founded in 1982 by Gary Hendrix, initially focusing on artificial intelligence and
data-oriented programs.
Enterprise software
Endpoint Protection
Symantec provides safety, data storage and
management and it is helpful for the users (for home
users and small businesses, but also for larger
corporations) in view of information protection and
easy management in critical circumstances, in a
thorough and efficient manner.
From the wide products range ,we would
like to point out the Symantec Endpoint
Protection from the security aspect,
which presents the quickest and the most
efficient tool for users safety, also created
for virtual environment which includes the
f o l l o w i n g , i n te r a l i a : A n t i v i r u s &
Antispyware; Network Thread Protection;
Proactive Thread Protection; Single agent
& single Management console. The
following packages are included in this
tool: Symantec Endpoint Protection;
Symantec Endpoint Protection Small
Business Edition; Symantec Protection
Suite Enterprise Edition and Symantec
Protection Suite Small Business Edition.
Around 2/3 from the company's incomes are intended
for software designed exclusively for large enterprises.
We also follow the Symantec strategy and by
introducing continuous education and specialization
we have been improving in the two main areas:
Enterprise Security and Management and Data
Center Optimization.
Backup Exec
In the area of the Data Centar Optimization we would
like to mention Symantec Backup Exec tool that
provides safe data protection and its recovery as well. This software offers advanced data and
This is a solution both for the physical and virtual files encryption. EndPoint Encryption is
environment.
intended for prevention of non-authorized
access for use of rigorous access control
and powerful encryption.
EndPoint Encryption
Enterprise Vault
In order to safe on purchase of large disc capacities,
Symantec offers the Symantec Enterprise Vault tool
enabling data storage, its efficient maintaining and
managing, with advanced options for searching and
finding non-structural information.
http://dell.makpetrol.com.mk
Makpetrol AD Dell Center
VMware
The best virtualization platform
About
VMware
Vmware is a company for
v i r t u a l i z a t i o n s of t w a re
founded in 1998, with head
office in Palo Alto city, state
of California.
The Company is founded by
D i a n e G re e n e , M e n d e l
Rosenblum, Scott Devine,
Edward Wang and Edouard
Bugnion.
We offer:
Vmware vSphere is the most comprehensive platform in the industry,
with such infrastructural services that transform the IT hardware in a
virtual computer platform with high performance and application
services resulting with IT organization of highest accessibility, safety
and stability.
Best platform for the Cloud infrastructure
VMware vSphere is a leading virtualization platform for building
Cloud infrastructures.
vSphere is the best platform for creating private, public and hybrid
cloud infrastructure and it is the unique virtualization solution that
offers evolutional way to the Cloud computerization.
Vmware View 5
VМware View 5 – transfers the desktop
services from our virtual environment,
providing freedom to the user, but
management and control over the IT
infrastructure as well.
It enables simple and automatic use of
thousands of desktop environments as a
service to the users of the central location
with greater availability and safety level
than one on the traditional desktop
computers. This option provides highest
level of users' flexibility and mobility.
Vmware vSphere
vSphere packages and editions
vSphere Essentials Kits – Designed exclusively
for small and for middle businesses with less
than 20 physical ser vers, also offering
enterprise virtualization class with integrated
management and continuous business
features.
Packages:
џ Essentials: enables optimal vir tual
infrastructure (up to 6 processors, 3 hosts)
џ Essentials Plus: (Essentials) (+) provides
high availability (up to 6 processors)
џ Standard: larger infrastucture (up to 8
processors)
џ Enterprise: provides fault tolerance
џ Enterprise Plus: uses advanced networking
technology for obtaining better economy
http://dell.makpetrol.com.mk
Makpetrol AD Dell Center
Microsoft
Microsoft is a multinational company that focuses its production on
computer technology. The business activity of this gigantic company is
development and production of wide range of software products. .
Microsoft was founded in 1975 by Bill Gates and Paul Allen, with head office in Redmond city,
Washington.
Microsoft products
The products range that this company produces is indeed
huge. These products may be divided in several
categories, as follows:
џ Desktop and Server Operative Systems: Microsoft
Windows and Microsoft Windows Server – available in
several variations intended for different types of users.
џ Application packages, such as Microsoft Office, as well
as the famous server tools, such as Microsoft SQL,
Microsoft Exchange and other developing tools.
We offer:
Windows 8.1
Windows 8.1is the latest Microsoft product and is organized in three editions:
џ Windows 8 - edition intended for home use and for small businesses.
џ Windows 8 Pro - This business-oriented edition provides abilities such as joining corporate
domains, participating in Group Policy, allowing involvement in Work Place Join and Work
Folders, encryption and more.
џ Windows 8.1 Enterprise - edition for large businesses, includes all of the same features of
Windows 8.1 Pro and then adds things like Windows To Go, DirectAccess, BranchCache,
AppLocker, Virtual Desktop Infrastructure (VDI), and Windows 8 app deployment.
Office 2013
Microsoft Office is a set of application tools intended for operating in any (home, business and
educational) environment. We will point out the following main components:
џ Word (text editor, provides creation of documents with high professional appearance)
џ Excel (tool for working in charts, calculations and graphs, providing powerful analysis tools)
џ PowerPoint (powerful tool for creating presentations)
Additionally with Office Pro
џ Outlook (The most widely used application for working with electronic mail and calendar)
џ Access (Easy management with data base).
http://dell.makpetrol.com.mk
Makpetrol AD Dell Center
Cisco Systems
Cisco Systems is world recognized leader in the field of production of
network-communication equipment.
Today, the Network is the essential part in all aspects from the field of business, education, state
institutions, as well as for home users, and the Cisco's network solutions based on its IP Protocol are
the foundation of these networks.
The Hardware, the Software and the service operations of Cisco are used for creating solutions which
provide greater productivity, more efficient ability for meeting the customers' requirements and
improvement of the user's competitive advantage.
The name Cisco today is a synonym for network connection and one of the reasons for the
production progress enabled by the Internet business solutions.
We offer:
We offer Cisco Enterprise Class devices for
network connections:
Cisco Systems is a company with huge
portfolio of devices for network connection
in all areas and aspects of computer
network, with high quality and performance,
and with long-term tradition as a leader in
innovative network solutions.
Cisco Small Business network connection devices:
џ Small Business switching devices with
reasonable prices and large portfolio of
manageable and unmanageable devices from
the series 100, 200, 300, SFE/SGE, ESW500,
Catalyst2960s.
џ Small Business Routing devices with ultimate
performance and with reasonable prices from
the series RV, 800, SRP500, ISR 1900/2900.
џ Small Business Security devices with All in One
packages, incorporating Firewall, VPN,
Intrusion Prevention, Anti Spyware/Virus from
SA500, ASA 55XX series
џ Small Business Wireless devices with superb
security and balanced ratio between the
performance and the price of Small business
100,300,500, Aironet series.
џ Small Business Unified Communication
Systems devices for verbal connection via IP
network, which are useful tool for increasing
the productivity and for lowering costs, also
having large number of options and varieties:
Call Manager Express, Unified Call Manager
Business Edition 6000/7000.
http://dell.makpetrol.com.mk
Makpetrol AD Dell Center
Service and Support
Makpetrol AD Center Dell is devoted to follow the world business trends
who are dealing with sale of services and with comprehensive solutions
The products and services included in the portfolio are most commonly part of comprehensive
solutions and are designed to satisfy the users' needs and requirements and to improve their work.
Therefore, the importance has been increasing from day to day for our work referring to the support
of the products laid down in Makpetrol AD Dell Center' s portfolio. Likewise, Makpetrol AD Center
Dell is devoted to follow the world business trends who are dealing with sale of services and with
comprehensive solutions. The purpose of such support is to increase the satisfaction regarding the
products use and the solutions of the end users.
Service 24x7
Our Team of experienced IT experts is available to cover the entire
territory of Macedonia, working by 24 х 7 principle. Makpetrol AD
Dell Center has established integrated system for monitoring each
service process coming from your devices which improves the
efficiency of the service processes, helps the monitoring of the
products' reliability and stimulates personalized service for any
type of user.
Warranty and post-sale services
Our portfolio referring to warranty and post-sale services is consisted of the following options
prepared particularly to meet the requirements of all types of users.
RTD (Standard)
Standard warranty and service where the user is obliged to bring the equipment in our service point.
The equipment from Dell series are excluded from the above obligation, which refers to the
following: PowerEdge, EMC and Equallogic for which our service technicians go to the location for
all failures that happen in Skopje and this intervention is free of charge, and in the event of failure
where there is a need for intervention on other locations throughout the territory of Macedonia, only
travel costs are charged and the time frame for performing the service is within three working days.
The service point is available each working day from 08-16 h. The guaranteed period for performing
recoveries is 6 working days for Dell equipment and 30 calendar days for equipment from other
producers.
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Makpetrol AD Dell Center
Warranty and post-sale services
NBDO (Onsite)
Warranty and service for which we are obliged to go to the spot and to service the equipment or, if
necessary, the equipment is transported to our service point, then the servicing is made and after
the performed repair it is returned to the user. The service point is available each working day
from 08-16 h, with time-limit of one day to react to the call. The guaranteed period for performing
recoveries is 6 working days for Dell equipment and 30 calendar days for equipment from other
producers.
NBDR (NextBusinessDay Repair)
Warranty and service for which we are obliged to go to the spot to service the equipment. The
service point is available each working day from 08-16 h, with time-limit of maximum one day to
react to the call. The guaranteed period for performing recoveries is 6 working days for Dell
equipment and 30 calendar days for equipment from other producers.
24×7 (Onsite)
Warranty and service where it is our duty to go
to the location and to service the equipment
there and, if necessary, the equipment is
transported in our service point, then the
service is performed and afterwards it is
returned to the user. The service point is
available 24 hours seven days in the week with
deadline of maximum one day to react to the
call. The guaranteed period for performing
recoveries is 6 working days for Dell
equipment and 30 calendar days for
equipment from other producers.
24×7 (Gold)
Warranty and service where we are obliged to
go to the location and to perform service of
the equipment. The service is available 24
hours, seven days in the week, with deadline
of maximum one day to react to the call. The
guaranteed period for completing the repair
is 6 hours.
http://dell.makpetrol.com.mk
Makpetrol AD Dell Center
REFERENCE LIST
Our reference list affirms the large number of realized projects in virtually
all areas.
We will mention some of our bigger projects grouped pursuant to the
business activity:
Telecommunications:
T-Home & T-Mobile – the confidence we enjoy from these two companies gives us great
incentive to continue down the same road. They are definitely our biggest client
(particularly T-Home) with delivery of over 2000 PCs. These companies treat Dell and
Makpetrol (Dell Center) as preferred companies, and it is of very high importance to enjoy
the trust from the most successful companies in our Republic. To give an example, in 2010
alone we delivered 40 PCs (Optiplex) and 325 laptop computers (Latitude) in these 2
companies.
One – the cooperation with this company is of importance due to the project for delivery
of 2 x Dell EMC storage, 10 x Blade Servers, FC Switch etc, as well as the last project for
complete solution for virtualization with delivery of EqualLogic storage, Dell PowerEdge
servers and the software VMware Essential.
Blizoo – Large part of the server infrastructure is Dell equipment (more than 30 Dell
PowerEdge servers), and project was realized for delivery of two storage from the Dell
range (Dell|Emc & Dell PowerVault) and consequently delivery of Dell EqualLogic and Dell
Blade servers.
Health care:
Health Insurance Fund – project through the World Bank with delivery of 310 PCs, Dell
Power Edge сервери, Dell PowerConnect Switch's, Cisco and other equipment.
Cardiology Clinic – Complete migration of the existing physical system to a new system
based on virtual surrounding under VМware software, as well as Dell PowerVault storage
and Dell PowerEdge servers. Also, completely new antivirus system with licenses from
Symantec was installed.
Oncology Clinic - Complete migration of the existing physical system to a new system
based on virtual surrounding under VМware software, as well as Dell PowerVault storage
and Dell PowerEdge servers. Also, completely new antivirus system with licenses from
Symantec was installed and delivery of Dell Optiplex computers was made.
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Makpetrol AD Dell Center
Gaming:
National Lottery of Macedonia – it is our project with highest value, with delivery of
complete infrastructure, Dell EMC Storage, Dell Blade PowerEdge servers, communication
equipment Cisco, as well as software for organization of lottery games.
Flamingo Casino – Installation and setting of Dell EMC storage, along with significant
number of Dell PowerEdge сервери, Cisco equipment, as well as Symantec software
solution.
Banking, Finance and Insurance:
Komercijalna Banka – We have made several deliveries of Dell equipment in this company.
In 2009 alone we made 200 х Оptiplex PCs, and in 2010 several high-class Dell PowerEdge
servers.
Uni Banka – In 2010 alone we made 100 х Оptiplex PCs, as well as the last solution with
delivery of Dell Blade Chassis 1000M, together with Dell Blade servers and virtualization
software (Vmware).
Alpha Bank – disaster recovery solution with Dell EMC storage in Skopje and Ohrid, as well
as delivery of Symantec backup software.
Societe Generale – over 100 PCs delivered in regular communication.
Insurance Macedonia – procurement and implementation of solution for encryption of
client devices with centralized management tool based on Symantec PGP technology.
Business sector:
NetCetera: Delivery and installation of great number of Dell PowerEdge servers, as well as Dell
Storage with contract on annual maintenance.
Vitalia: Migration of the existing infrastructure to completely new infrastructure based on
VМware virtual surrounding, as well as Dell PowerEdge и Dell PowerVault storage. Delivery and
installation of Symantec licenses.
Okta: delivery and installation of Dell Optiplex, Dell Latitude client computers, as well as Dell
PowerEdge servers.
Hi-Tech: Delivery of large number of Dell Precision and Dell Optiplex working stations, as well as
Dell PowerEdge servers connected with Dell PowerVault storage.
Sutas: Installation of new system based on virtual VМware surrounding, as well as Dell PowerEdge
servers, Dell PowerVault storage, Dell PowerConnect switches and delivery of Dell Optiplex, Dell
Latitude working stations.
http://dell.makpetrol.com.mk
Makpetrol AD Dell Center
REFERENCE LIST
Governmental:
Public Revenue Office – our big client, multiple projects, of which more important is the
project for delivery of 175 х Optiplex PCs, as well as 30 х Latitude laptops.
Ministry of Economy – several projects, as the last one for delivery of Dell PowerEdge
servers, Dell PowerConnect switches and Cisco equipment.
Education Development Bureau – project for delivery of Dell Optiplex, Dell PowerEdge,
Symantec and Microsoft equipment.
National Statistics Office – Project for centralized system. Delivery and installation of Dell
SAN Storage, Dell NAS Storage, Dell PowerEdge servers, as well as complete migration of
the existing physical infrastructure to new virtual infrastructure based on Microsoft
platform. Installation of centralized Backup solution for the complete virtual
infrastructure.
Education:
FON University – project for Digital Learning, one of our biggest projects in the university,
installation of complete infrastructure through Dell PowerEdge servers, Cisco and delivery
of 1915 Dell Latitude laptops.
Nova High School – project for installation of Symantec software on Dell PowerEdge
servers.
Faculty of Economics – Delivery of Microsoft licenses and migration of the complete
infrastructure on the versions Windows server 2012, Exchange Server 2013, as well as
automatic migration of all clients on Windows 7 Professional using the Microsoft System
Center Configuration Manager.
Agricultural Institute – System for installation of web-based GIS solution. Delivery and
configuration of Dell PowerEdge servers, Dell Equallogic storage and creation of new
virtual system on Vmware platform, as well as delivery and installation of Microsoft and
Symantec licenses.
dell.makpetrol.com.mk
http://dell.makpetrol.com.mk