Makpetrol AD Dell Center ABOUT US Makpetrol A.D. – Centar Dell today is one of the largest and the most experienced IT companies in the Republic of Macedonia OUR HISTORY The beginnings of Makpetrol A.D. in the field of informatics date from the 70s. The first mission was to establish own information system a n d l a t e r, i n t h e l a t e 8 0 s , " M A K P E T RO L " a p p e a r s a s a company that offers software solutions. In that time Makpetrol implemented many projects in Macedonia and in several companies across the former Yugoslavia as PTT Pula, Kikinda and others. In 1996 MAKPETROL becomes partner of Dell Inc. from Texas, USA. VISION Our vision is to be successful IT Company that provides: џ High quality products, services and advanced IT consulting; џ Continuous improvement of our products and services supported by the education and certification of the employees and market research in order to improve the customer satisfaction. џ Complete integrated solutions for the clients. Creating complete infrastructure with integration of the whole IT equipment and implementation of software solutions. In order to achieve our vision, our work is based on some main principles: џ Partnership with the leading IT companies in the world such as Dell, Symantec, Microsoft, Cisco, VMware and others. џ Our corporate philosophy is – Our clients always come first. We are continuously devoted on satisfying our customer needs while offering high quality services. џ Endorsing the team spirit in the company in o rd e r t o c re a t e p ro d u c t i v e w o r k i n g environment while following the ISO standards. џ Continuous education of our employees up with the newest trends in IT technology. http://dell.makpetrol.com.mk Makpetrol AD Dell Center OUR PARTNERS Makpetrol AD – Dell Center is partner of multiple global giant companies as Dell, Symantec, Microsoft, Cisco, VMware and others. Makpetrol AD became representative of the company Dell from USA – Texas in 1996. Makpetrol AD Dell Center acquired enviable status within Dell Inc. with the continuous education and certification of the employees. Today Makpetrol AD Dell Center has the following certificates awarded upon the successfully completed education of the employees in the educational Dell centers in England and Netherlands: џ Dell Certified Solution Partner (2006) џ Dell Authorised Service Partner (2007) Dell | EMC Dell Service Dell|EMC Service Delivery Partner (2008) With this Certificate, besides the standard Dell equipment in its range Makpetrol AD Dell Center acquired the right to introduce the high standard brand (Storage, SAN, DAS, Tape Automation and others), in addition offering so-called Gold Support. Upon acquiring the Dell Authorised Service Partner Certificate, the experts from Dell paid Makpetrol AD Dell Center a visit in order to inspect the Service Center in Skopje. Upon the evaluation of the inspection, Macedonia may be proud with Dell Service Center at the same level as the centers in Europe and USA. Dell Certified Enterprise Architecture Partner OTHER PARTNERS In 2010 Makpetrol AD Dell Center became Dell Cer tified Enterprise Architecture Partner.With this status, Makpetrol AD Dell Center acquired the right to offer and implement the entire range of Dell Enterprise products џ PowerVault, џ EqualLogic, џ Dell Compellent Along with the successful partnership with Dell Inc., through implementation of numerous solutions, we began cooperating with other companies, so that, Makpetrol AD Dell Center currently has the following acknowledgements i.e. partnerships: џ Symantec Silver Partner (2009) џ Cisco Selected Certified Partner (2010) џ Vmware Enterprise Partner (2011) џ Microsoft Silver Partner (2012) http://dell.makpetrol.com.mk Makpetrol AD Dell Center Dell Dell is a US IT company for production and distribution of IT equipment with head office in the city Round Rock, Texas. About Dell WE OFFER: The Company was founded in 1984 by Michael Dell. Today, it represents one of the biggest IT corporations in the world with over 108.800 employees worldwide. From personal computers to server solutions for your business. Find your desktop, laptop, monitor, printer or other computer equipment. Ever since the very beginnings, the idea of the Dell production is based on “build to order” approach, which makes this C o m pa n y u n i q u e a m o n g t h e I T companies even today. The approach used in this production is based on satisfying the needs and the requirements of each buyer. In order to decrease the time between the order and the delivery, the main policy of the production of Dell Inc. is the implementation of just-in-time (JIT) production approach, which at the same time represents another hallmark of this Company. The first place “large enterprise” in the section PC provider speaks of the level of success of Dell as a company. Personal computers: OptiPlex desktops with advanced technology, adjusted to the current business needs. Laptop computers: Latitude laptops with advanced technology, as well as small/home user laptops from the series Vostro, Inspirion, XPS and Alienware. Work/Graphic stations: The Precision workstations have ISV certificate for operation with advanced graphic and business applications. Servers: PowerEdge servers supporting the latest IT trends connected with virtualization, Cloud computing etc. Storage devices: Tape Storage (Drives, Autoloaders & Libraries), NAS, DAS, SAN (iSCSI и Fiber Channel). Switches: PowerConnect switches which enable connection of your complete infrastructure. Peripheral devices: printers, projectors, monitors and other products with different performances. http://dell.makpetrol.com.mk Makpetrol AD Dell Center Symantec Symantec is the largest corporation for creation of safety software for complete computer protection. The head office of the company is in Mountain View City, in the state of California, USA. It is one of the leading companies in the IT sector and it is indicated in the List of most profitable companies (Fortune 500). It is founded in 1982 by Gary Hendrix, initially focusing on artificial intelligence and data-oriented programs. Enterprise software Endpoint Protection Symantec provides safety, data storage and management and it is helpful for the users (for home users and small businesses, but also for larger corporations) in view of information protection and easy management in critical circumstances, in a thorough and efficient manner. From the wide products range ,we would like to point out the Symantec Endpoint Protection from the security aspect, which presents the quickest and the most efficient tool for users safety, also created for virtual environment which includes the f o l l o w i n g , i n te r a l i a : A n t i v i r u s & Antispyware; Network Thread Protection; Proactive Thread Protection; Single agent & single Management console. The following packages are included in this tool: Symantec Endpoint Protection; Symantec Endpoint Protection Small Business Edition; Symantec Protection Suite Enterprise Edition and Symantec Protection Suite Small Business Edition. Around 2/3 from the company's incomes are intended for software designed exclusively for large enterprises. We also follow the Symantec strategy and by introducing continuous education and specialization we have been improving in the two main areas: Enterprise Security and Management and Data Center Optimization. Backup Exec In the area of the Data Centar Optimization we would like to mention Symantec Backup Exec tool that provides safe data protection and its recovery as well. This software offers advanced data and This is a solution both for the physical and virtual files encryption. EndPoint Encryption is environment. intended for prevention of non-authorized access for use of rigorous access control and powerful encryption. EndPoint Encryption Enterprise Vault In order to safe on purchase of large disc capacities, Symantec offers the Symantec Enterprise Vault tool enabling data storage, its efficient maintaining and managing, with advanced options for searching and finding non-structural information. http://dell.makpetrol.com.mk Makpetrol AD Dell Center VMware The best virtualization platform About VMware Vmware is a company for v i r t u a l i z a t i o n s of t w a re founded in 1998, with head office in Palo Alto city, state of California. The Company is founded by D i a n e G re e n e , M e n d e l Rosenblum, Scott Devine, Edward Wang and Edouard Bugnion. We offer: Vmware vSphere is the most comprehensive platform in the industry, with such infrastructural services that transform the IT hardware in a virtual computer platform with high performance and application services resulting with IT organization of highest accessibility, safety and stability. Best platform for the Cloud infrastructure VMware vSphere is a leading virtualization platform for building Cloud infrastructures. vSphere is the best platform for creating private, public and hybrid cloud infrastructure and it is the unique virtualization solution that offers evolutional way to the Cloud computerization. Vmware View 5 VМware View 5 – transfers the desktop services from our virtual environment, providing freedom to the user, but management and control over the IT infrastructure as well. It enables simple and automatic use of thousands of desktop environments as a service to the users of the central location with greater availability and safety level than one on the traditional desktop computers. This option provides highest level of users' flexibility and mobility. Vmware vSphere vSphere packages and editions vSphere Essentials Kits – Designed exclusively for small and for middle businesses with less than 20 physical ser vers, also offering enterprise virtualization class with integrated management and continuous business features. Packages: џ Essentials: enables optimal vir tual infrastructure (up to 6 processors, 3 hosts) џ Essentials Plus: (Essentials) (+) provides high availability (up to 6 processors) џ Standard: larger infrastucture (up to 8 processors) џ Enterprise: provides fault tolerance џ Enterprise Plus: uses advanced networking technology for obtaining better economy http://dell.makpetrol.com.mk Makpetrol AD Dell Center Microsoft Microsoft is a multinational company that focuses its production on computer technology. The business activity of this gigantic company is development and production of wide range of software products. . Microsoft was founded in 1975 by Bill Gates and Paul Allen, with head office in Redmond city, Washington. Microsoft products The products range that this company produces is indeed huge. These products may be divided in several categories, as follows: џ Desktop and Server Operative Systems: Microsoft Windows and Microsoft Windows Server – available in several variations intended for different types of users. џ Application packages, such as Microsoft Office, as well as the famous server tools, such as Microsoft SQL, Microsoft Exchange and other developing tools. We offer: Windows 8.1 Windows 8.1is the latest Microsoft product and is organized in three editions: џ Windows 8 - edition intended for home use and for small businesses. џ Windows 8 Pro - This business-oriented edition provides abilities such as joining corporate domains, participating in Group Policy, allowing involvement in Work Place Join and Work Folders, encryption and more. џ Windows 8.1 Enterprise - edition for large businesses, includes all of the same features of Windows 8.1 Pro and then adds things like Windows To Go, DirectAccess, BranchCache, AppLocker, Virtual Desktop Infrastructure (VDI), and Windows 8 app deployment. Office 2013 Microsoft Office is a set of application tools intended for operating in any (home, business and educational) environment. We will point out the following main components: џ Word (text editor, provides creation of documents with high professional appearance) џ Excel (tool for working in charts, calculations and graphs, providing powerful analysis tools) џ PowerPoint (powerful tool for creating presentations) Additionally with Office Pro џ Outlook (The most widely used application for working with electronic mail and calendar) џ Access (Easy management with data base). http://dell.makpetrol.com.mk Makpetrol AD Dell Center Cisco Systems Cisco Systems is world recognized leader in the field of production of network-communication equipment. Today, the Network is the essential part in all aspects from the field of business, education, state institutions, as well as for home users, and the Cisco's network solutions based on its IP Protocol are the foundation of these networks. The Hardware, the Software and the service operations of Cisco are used for creating solutions which provide greater productivity, more efficient ability for meeting the customers' requirements and improvement of the user's competitive advantage. The name Cisco today is a synonym for network connection and one of the reasons for the production progress enabled by the Internet business solutions. We offer: We offer Cisco Enterprise Class devices for network connections: Cisco Systems is a company with huge portfolio of devices for network connection in all areas and aspects of computer network, with high quality and performance, and with long-term tradition as a leader in innovative network solutions. Cisco Small Business network connection devices: џ Small Business switching devices with reasonable prices and large portfolio of manageable and unmanageable devices from the series 100, 200, 300, SFE/SGE, ESW500, Catalyst2960s. џ Small Business Routing devices with ultimate performance and with reasonable prices from the series RV, 800, SRP500, ISR 1900/2900. џ Small Business Security devices with All in One packages, incorporating Firewall, VPN, Intrusion Prevention, Anti Spyware/Virus from SA500, ASA 55XX series џ Small Business Wireless devices with superb security and balanced ratio between the performance and the price of Small business 100,300,500, Aironet series. џ Small Business Unified Communication Systems devices for verbal connection via IP network, which are useful tool for increasing the productivity and for lowering costs, also having large number of options and varieties: Call Manager Express, Unified Call Manager Business Edition 6000/7000. http://dell.makpetrol.com.mk Makpetrol AD Dell Center Service and Support Makpetrol AD Center Dell is devoted to follow the world business trends who are dealing with sale of services and with comprehensive solutions The products and services included in the portfolio are most commonly part of comprehensive solutions and are designed to satisfy the users' needs and requirements and to improve their work. Therefore, the importance has been increasing from day to day for our work referring to the support of the products laid down in Makpetrol AD Dell Center' s portfolio. Likewise, Makpetrol AD Center Dell is devoted to follow the world business trends who are dealing with sale of services and with comprehensive solutions. The purpose of such support is to increase the satisfaction regarding the products use and the solutions of the end users. Service 24x7 Our Team of experienced IT experts is available to cover the entire territory of Macedonia, working by 24 х 7 principle. Makpetrol AD Dell Center has established integrated system for monitoring each service process coming from your devices which improves the efficiency of the service processes, helps the monitoring of the products' reliability and stimulates personalized service for any type of user. Warranty and post-sale services Our portfolio referring to warranty and post-sale services is consisted of the following options prepared particularly to meet the requirements of all types of users. RTD (Standard) Standard warranty and service where the user is obliged to bring the equipment in our service point. The equipment from Dell series are excluded from the above obligation, which refers to the following: PowerEdge, EMC and Equallogic for which our service technicians go to the location for all failures that happen in Skopje and this intervention is free of charge, and in the event of failure where there is a need for intervention on other locations throughout the territory of Macedonia, only travel costs are charged and the time frame for performing the service is within three working days. The service point is available each working day from 08-16 h. The guaranteed period for performing recoveries is 6 working days for Dell equipment and 30 calendar days for equipment from other producers. http://dell.makpetrol.com.mk Makpetrol AD Dell Center Warranty and post-sale services NBDO (Onsite) Warranty and service for which we are obliged to go to the spot and to service the equipment or, if necessary, the equipment is transported to our service point, then the servicing is made and after the performed repair it is returned to the user. The service point is available each working day from 08-16 h, with time-limit of one day to react to the call. The guaranteed period for performing recoveries is 6 working days for Dell equipment and 30 calendar days for equipment from other producers. NBDR (NextBusinessDay Repair) Warranty and service for which we are obliged to go to the spot to service the equipment. The service point is available each working day from 08-16 h, with time-limit of maximum one day to react to the call. The guaranteed period for performing recoveries is 6 working days for Dell equipment and 30 calendar days for equipment from other producers. 24×7 (Onsite) Warranty and service where it is our duty to go to the location and to service the equipment there and, if necessary, the equipment is transported in our service point, then the service is performed and afterwards it is returned to the user. The service point is available 24 hours seven days in the week with deadline of maximum one day to react to the call. The guaranteed period for performing recoveries is 6 working days for Dell equipment and 30 calendar days for equipment from other producers. 24×7 (Gold) Warranty and service where we are obliged to go to the location and to perform service of the equipment. The service is available 24 hours, seven days in the week, with deadline of maximum one day to react to the call. The guaranteed period for completing the repair is 6 hours. http://dell.makpetrol.com.mk Makpetrol AD Dell Center REFERENCE LIST Our reference list affirms the large number of realized projects in virtually all areas. We will mention some of our bigger projects grouped pursuant to the business activity: Telecommunications: T-Home & T-Mobile – the confidence we enjoy from these two companies gives us great incentive to continue down the same road. They are definitely our biggest client (particularly T-Home) with delivery of over 2000 PCs. These companies treat Dell and Makpetrol (Dell Center) as preferred companies, and it is of very high importance to enjoy the trust from the most successful companies in our Republic. To give an example, in 2010 alone we delivered 40 PCs (Optiplex) and 325 laptop computers (Latitude) in these 2 companies. One – the cooperation with this company is of importance due to the project for delivery of 2 x Dell EMC storage, 10 x Blade Servers, FC Switch etc, as well as the last project for complete solution for virtualization with delivery of EqualLogic storage, Dell PowerEdge servers and the software VMware Essential. Blizoo – Large part of the server infrastructure is Dell equipment (more than 30 Dell PowerEdge servers), and project was realized for delivery of two storage from the Dell range (Dell|Emc & Dell PowerVault) and consequently delivery of Dell EqualLogic and Dell Blade servers. Health care: Health Insurance Fund – project through the World Bank with delivery of 310 PCs, Dell Power Edge сервери, Dell PowerConnect Switch's, Cisco and other equipment. Cardiology Clinic – Complete migration of the existing physical system to a new system based on virtual surrounding under VМware software, as well as Dell PowerVault storage and Dell PowerEdge servers. Also, completely new antivirus system with licenses from Symantec was installed. Oncology Clinic - Complete migration of the existing physical system to a new system based on virtual surrounding under VМware software, as well as Dell PowerVault storage and Dell PowerEdge servers. Also, completely new antivirus system with licenses from Symantec was installed and delivery of Dell Optiplex computers was made. http://dell.makpetrol.com.mk Makpetrol AD Dell Center Gaming: National Lottery of Macedonia – it is our project with highest value, with delivery of complete infrastructure, Dell EMC Storage, Dell Blade PowerEdge servers, communication equipment Cisco, as well as software for organization of lottery games. Flamingo Casino – Installation and setting of Dell EMC storage, along with significant number of Dell PowerEdge сервери, Cisco equipment, as well as Symantec software solution. Banking, Finance and Insurance: Komercijalna Banka – We have made several deliveries of Dell equipment in this company. In 2009 alone we made 200 х Оptiplex PCs, and in 2010 several high-class Dell PowerEdge servers. Uni Banka – In 2010 alone we made 100 х Оptiplex PCs, as well as the last solution with delivery of Dell Blade Chassis 1000M, together with Dell Blade servers and virtualization software (Vmware). Alpha Bank – disaster recovery solution with Dell EMC storage in Skopje and Ohrid, as well as delivery of Symantec backup software. Societe Generale – over 100 PCs delivered in regular communication. Insurance Macedonia – procurement and implementation of solution for encryption of client devices with centralized management tool based on Symantec PGP technology. Business sector: NetCetera: Delivery and installation of great number of Dell PowerEdge servers, as well as Dell Storage with contract on annual maintenance. Vitalia: Migration of the existing infrastructure to completely new infrastructure based on VМware virtual surrounding, as well as Dell PowerEdge и Dell PowerVault storage. Delivery and installation of Symantec licenses. Okta: delivery and installation of Dell Optiplex, Dell Latitude client computers, as well as Dell PowerEdge servers. Hi-Tech: Delivery of large number of Dell Precision and Dell Optiplex working stations, as well as Dell PowerEdge servers connected with Dell PowerVault storage. Sutas: Installation of new system based on virtual VМware surrounding, as well as Dell PowerEdge servers, Dell PowerVault storage, Dell PowerConnect switches and delivery of Dell Optiplex, Dell Latitude working stations. http://dell.makpetrol.com.mk Makpetrol AD Dell Center REFERENCE LIST Governmental: Public Revenue Office – our big client, multiple projects, of which more important is the project for delivery of 175 х Optiplex PCs, as well as 30 х Latitude laptops. Ministry of Economy – several projects, as the last one for delivery of Dell PowerEdge servers, Dell PowerConnect switches and Cisco equipment. Education Development Bureau – project for delivery of Dell Optiplex, Dell PowerEdge, Symantec and Microsoft equipment. National Statistics Office – Project for centralized system. Delivery and installation of Dell SAN Storage, Dell NAS Storage, Dell PowerEdge servers, as well as complete migration of the existing physical infrastructure to new virtual infrastructure based on Microsoft platform. Installation of centralized Backup solution for the complete virtual infrastructure. Education: FON University – project for Digital Learning, one of our biggest projects in the university, installation of complete infrastructure through Dell PowerEdge servers, Cisco and delivery of 1915 Dell Latitude laptops. Nova High School – project for installation of Symantec software on Dell PowerEdge servers. Faculty of Economics – Delivery of Microsoft licenses and migration of the complete infrastructure on the versions Windows server 2012, Exchange Server 2013, as well as automatic migration of all clients on Windows 7 Professional using the Microsoft System Center Configuration Manager. Agricultural Institute – System for installation of web-based GIS solution. Delivery and configuration of Dell PowerEdge servers, Dell Equallogic storage and creation of new virtual system on Vmware platform, as well as delivery and installation of Microsoft and Symantec licenses. dell.makpetrol.com.mk http://dell.makpetrol.com.mk