Number
7
What happens if an invoice is not paid
You are required to pay your levy by the date shown on your invoice, even if your levy is being reassessed.
If you think you may have trouble paying, you should contact the ACC Business Service Centre
immediately.
If your levy is still unpaid two months after the invoice date:
• 1% interest will be charged each month
• we may charge an additional penalty of 10% on the amount outstanding, every six months
• we may also refer your unpaid invoice to a debt collection agency – see below for more information
about debt collection.
As with your tax obligations, the best way to avoid getting into debt with ACC is through good record
keeping and business planning.
ACC CoverPlus Extra
If you don’t pay your ACC CoverPlus Extra invoice by the due date, your cover is cancelled and you
revert to our default ACC CoverPlus or WorkPlace cover.
Setting up an Instalment Plan
If your ACC invoice is over $500 excluding GST, you can pay by 10 equal instalments via a direct debit.
This option attracts a fee of 5.4% of the instalment amount, which is added to the instalments.
ACC1744
To get an instalment application pack, either call ACC on 0508 426 837 (self-employed) or
0800 222 776 (employers) or visit our website http://www.acc.co.nz/productslevies/forms/
The process:
45 days after invoice
30 days after invoice
Your file is reviewed to
look for possible reasons
for the unpaid amount
If no irregularities are
found, we may contact
you by phone to agree a
suitable payment
arrangement
If we do not contact you
or an arrangement is not
reached we will write to
you detailing the
amount owed, the
processes for payment,
and a final due date
62 days after invoice
If, after this final due
date, the invoice has still
not been paid, we may
take further action,
including a second
review of your file
Your invoice is referred
to the ACC Debt
Management Unit, and
various legal
enforcement options will
be considered.
If the levy remains unpaid 62 days after the invoice date, penalties will be applied. For that reason,
setting up an instalment plan within the first 30 days can help you to manage your ACC costs.
Debt collection
If the invoiced amount is not paid or a payment plan has not been arranged by the due date, we will
begin the debt collection process. If you wish to dispute the invoiced amount, and cannot resolve the
matter with ACC, you are entitled to ask for a review within three months of the invoice date. In the
meantime, you should pay the original invoice in full, or arrange a payment plan with us.
The current debt collection agencies ACC uses are:
Dun & Bradstreet
0800 159 951
P O Box 1248
Wellington
Baycorp
0800 800 712 for queries
Baycorp Advantage
P O Box 90845
Auckland
Credit Consultants
(04) 473 5516
P O Box 213
Wellington 6015
Collection House
0508 976 976
67-73 Hurtsmere Rd
Takapuna
Auckland
Contact Details
The ACC Business Service Centre operates during the hours of 8.00am – 6.00pm Monday to Thursday and
8.00am – 5.00pm Friday.
ACC Business Service Centre
Email business@acc.co.nz
Website www.acc.co.nz
Tax Agents phone 0800 222 991
Employers phone 0800 222 776
Self-employed phone 0508 426 837
January 2005