SCMS 7313 GLOBAL OPERATIONS MANAGEMENT SPRING 2014 (Section M50 – Online Course) Instructor: Dr. Ernie Nichols Telephone: (901) 678-4973 Skype: ernie.nichols1 Office: 201D FedEx Institute of Technology E-Mail: enichols@memphis.edu Office Hours: T/Th 4:15-5:30 pm, W 6:30-7:00 pm and by appointment Course Description: Acquisition, transformation, and distribution of goods and services within the global supply chain; covers concepts, tools, and strategies to design and manage operations, such as strategic implications, performance measurement, process management, sourcing, operations design, quality, inventory, logistics, enabling information systems and technology, and global issues among other topics. Course Objectives: This course is designed to provide students with an understanding of the strategic importance of effective operations management practices in the global supply chain environment and to familiarize them with the key concepts, principles, and techniques involved in the design and management of high performance operations. Required Text and Website: Operations Management: Processes and Supply Chains 10th. Edition (2013) by Krajewski, Ritzman, and Malhotra, Pearson Prentice Hall and MyOMLab. Additional Readings: Additional readings may be required. Students are responsible for completing the readings as they will be included in exams. Course Requirements: There will be assignments, a group term project and two exams. It is expected that assignment and examination responses will be individual efforts. The University of Memphis Code of Ethics will serve as a basis of reference. Grading: The final course grade is based on the total points received in each of the following categories: Assignments/Participation: 100 Points Term Project: 100 Points 2 Exams @ 100 points: 200 Points Total: 400 Points The following grade scale is used to establish the student’s letter grade for the course: 95-100% = 90- 94.99% = 87-89.99% = 84-86.99% = 80-83.99% = A AB+ B B- 77-79.99% = 74-76.99% = 70-73.99% = 60-69.99% = <60% C+ C CD F Assignments/Participation will include MyOMLab Problem Sets, online discussion addressing text cases, video cases and current events articles, and a course feedback survey. Late assignments may be accepted under certain circumstances, but will receive a grade penalty. Exams: There will be two exams. Exams may include a combination of objective questions, essays, quantitative problems and cases. Exams will be administered using MyOMLab and eCourseware. Exams are open book and open notes. Exam 2 is not comprehensive. Course Management and Communication: eCourseware is used for course management. Course materials including assignments, PowerPoint slides, lectures, and grades will be posted throughout the semester. All assignments are to be submitted through the appropriate eCourseware “Dropbox.” Course announcements will be made in the “News” section of the course eCourseware website. Please check the eCourseware site on a regular basis for announcements. Course-related emails will be sent to your University of Memphis email account. 1 COURSE SCHEDULE Dates 1/16 Topics Course Introduction Assignments (Case Discussion End Dates) Course materials available on eCourseware and MyOMLab. Please review the Course Introduction presentation. Exam One Topics Using Operations Management to Compete Process Strategy 1/30 2/6 Term project proposals due (11:00 pm) Process Analysis Ch. 4, C – Jose’s Authentic Mexican Restaurant (2/6) MyOMLab Problem Set 1 Due (11:00 pm) Quality and Performance Capacity Planning Lean Systems 2/27 2/28 3/9 MyOMLab Problem Set 2 Due (11:00 pm) Exam One Posted (8:00 am) Exam One Due (11:00 pm) 3/10-16 University of Memphis Spring Break Exam Two Topics Supply Chain Inventory Management Supply Chain Design 3/21 3/27 Ch. 1, Video Case (VC) – Operations as a Competitive Weapon at Starwood (1/23) Ch. 3, Video (V) King Soopers Bakery, Case (C) – Custom Molds, Inc. (1/30) Ch. 5, VC – Process Performance and Quality at Starwood Hotels & Resorts (2/13) Ch. 6, VC – Gate Turnaround at Southwest Airlines (2/20) Ch. 8, VC – Lean Systems at Autoliv (2/27) Ch. 9, C – Parts Emporium (3/20) Ch. 10, C – Brunswick Distribution, Inc. (3/27) Last day to drop courses without a grade Supply Chain Location Decisions MyOMLab Problems Set 3 Due (11:00 pm) Supply Chain Integration Operations Planning and Scheduling Ch. 11 Ch. 12, VC – Sourcing Strategy at Starwood (4/10) Ch. 15, VC – Sales and Operations Planning at Starwood (4/17) Ch. 16 Resource Planning 2 COURSE SCHEDULE (continued) 4/17 4/24 4/25 5/1 5/4 5/8 MyOMLab Problem Set 4 Due (11:00 pm) Term Projects Due (11:00 pm) Exam Two Posted (8:00 am) Current Events in Global Operations Management Discussion Forum End Date Exam Two Due (11:00 pm) Course Feedback Survey Assignment Due (11:00 pm) Notes: n All times posted on the Course Schedule are Central Time. n Discussion Forums for cases end at 11:00 pm on the date indicated. 3