PartnerOne Specialist FY14 certification criteria (valid for entry into FY15 program) Last updated: <October 1> IMPORTANT: Please note, this document is updated at least every two weeks. For the latest certification requirements, please download the latest version here © Copyright 2013 Hewlett-Packard Development Company, L.P. The information contained herein is subject to change without notice. Content • New Certifications Launched(#3) • • • • FY14 PartnerOne Enterprise Group specialisations – Certification requirements (#4) FY14 PartnerOne Printing and Personal Systems specialisations – Certification requirements (#25) FY14 PartnerOne Enterprise Security Products specialisations – Certification requirements (#40) FY14 PartnerOne IT Management, Vertica and Autonomy specialisations – Certification requirements (#49) • • • Getting Started (#59) HP ExpertOne Learning Tools (#63) Resources (#71) 2 © Copyright 2013 Hewlett-Packard Development Company, L.P. The information contained herein is subject to change without notice. New Certifications Launched (Oct 01): FY14 Software Autonomy Specialisation updates: HP ATP - Data Protector v9 is now released and it is accepted as a Technical requirement for the FY14 Silver Autonomy Partner criteria, replacing the previous HP ATP Data Protector v8; 3 © Copyright 2013 Hewlett-Packard Development Company, L.P. The information contained herein is subject to change without notice. FY14 PartnerOne Enterprise Group © Copyright 2013 Hewlett-Packard Development Company, L.P. The information contained herein is subject to change without notice. FY14 Enterprise Group Business Partner Supporting Courses Criteria # people Certifications accepted for FY15 entry ID WBT = Web-based training Exam Length Type Number Type Sales certification Sales Certification 1 HP Sales Certified - Introduction to Selling Servers, Storage, Networking and Services [2014] 00866577 5 Hrs Click here for the “How to acquire – step by step” guide 5 © Copyright 2013 Hewlett-Packard Development Company, L.P. The information contained herein is subject to change without notice. WBT HP2-E59 Web Based ILT = Instructor-led training FY14 Server Specialist requirements Certifications accepted for FY15 entry Gold Server Sales Certified Silver Server n/a Sales Advanced Sales Certified n/a Other (e.g. special exam requirements) n/a Accredited Technical Professional (ATP) n/a Career Accredited Solution Expert (ASE) Master Accredited Solution Expert (MASE) 6 © Copyright 2013 Hewlett-Packard Development Company, L.P. The information contained herein is subject to change without notice. n/a n/a n/a FY14 Silver Server Specialist Supporting Courses Criteria # people Certifications accepted for FY15 entry ID Length WBT = Web-based training Exam Type Number ILT = Instructor-led training Type Comments for FY14 transitional partners Sales certifications Sales Certified 2 Technical certifications: HP Sales Certified - Converged Infrastructure Solutions [2014] Click here for the “How to acquire – step by step” guide 10 Hrs WBT 00893161 3 Days ILT HP2-E58 Web Based HP0-S40 Testing Center choice between Highly recommended prerequisite: HP ATP - Server Solutions V1 ATP Servers 00856978 2 Course ID: 00772374 Type: WBT/ ILT Length: 8 hours Alternative: Self-study guide Previous versions HP ATP - Rack and Tower Server Solutions Integrator V8 .1 and HP ATP - BladeSystem Solutions Integrator V8.1 are also accepted 7 HP Sales Certified – SMB Solutions [2012], HP Sales Certified – Enterprise Solutions [2012], and HP Sales Certified - SMB Solutions [2013] no longer accepted by August 31st 2014 for transitioning into FY15 program © Copyright 2013 Hewlett-Packard Development Company, L.P. The information contained herein is subject to change without notice. 1 extra person needed by August 31st 2014 for partners that on boarded through transitional criteria FY14 Gold Server Specialist Criteria # people Certifications accepted for FY15 entry Pre-requisites for the certification Supporting Courses ID Length WBT = Web-based training Exam Type Number ILT = Instructor-led training Type Comments for FY14 transitional partners Sales certifications Advanced Sales Certified 2 Technical certifications: HP Advanced Sales Certified - Enterprise Server Solutions HP Sales Certified – Converged Infrastructure Solutions [2014] and Services [2014] Click here for the “How to acquire – step by step” guide Click here for the “How to acquire – step by step” guide 00867512 6 Hrs WBT HP2-T31 Web Based 00433808 32 Hrs ILT HP0-S36 Testing Centre HP Sales Certified – Enterprise Solutions [2012], no longer accepted by August 31st 2014 for transitioning into FY15 program choice between Option 1 HP ASE – Servers Solutions Architect v8 Option 2 HP ATP - Server Solutions V1 Older HP0-D13or HP2-T24 exam still accepted Upgrade Paths available: HP ASE - Server Solutions Architect V8 - upgrade from IBM System x certifications OR HP ASE - Server Solutions Architect V8 - upgrade from previous versions Prereq 1 HP ATP - Server Solutions V1 00836926 ASE Servers 2 Prereq 2 (choose 1) HP ASE – Server Solutions Integrator V8.1 3 days ILT HP0-S39 Preparation Guide (HP0-S32 still accepted) 00753564 32 Hrs ILT 1 - HP2-T21 HP ATP - FlexNetwork Solutions V2 3rd party options (Cisco, Microsoft, RedHat, SUN, ...) older certification also accepted: HP AIS - Network Infrastructure [2011] CompTIA - Server+ Testing 00604564 40 Hrs ILT 2 - HP0-S33 Prereq 3 Centre HP2-T16 (choose 1) 00117231 40 hrs WBT Preparation Guide Upgrade Paths available: HP ASE - Server Solutions Integrator V8.1 - upgrade from HP ATP - Rack and Tower Server Solutions Integrator V8 or HP ATP - BladeSystem Solutions Integrator V8 OR HP ASE - Server Solutions Integrator V8.1 - upgrade from AIS/ASE - HP BladeSystem Solutions [2010] or AIS/ASE - HP ProLiant ML/DL/SL Servers [2010] SBW Training SBW Training 8 1 Web Based Sales Builder for Windows Training ID:00156819 - Future training : https://www.rooms.hp.com/attend/default.aspx?key=RPB3YYHDVD then click Go>> © Copyright 2013 Hewlett-Packard Development Company, L.P. The information contained herein is subject to change without notice. ASE server architect newly accepted alternative FY14 Storage Specialist requirements Certifications accepted for FY15 entry Gold Storage Silver Storage Sales Certified Sales Advanced Sales Certified Accredited Technical Professional (ATP) Career 9 n/a n/a Accredited Solution Expert (ASE) n/a Master Accredited Solution Expert (MASE) n/a © Copyright 2013 Hewlett-Packard Development Company, L.P. The information contained herein is subject to change without notice. FY14 Silver Storage Specialist WBT = Web-based training ILT = Instructor-led training Supporting Courses Criteria # people Certifications accepted for FY15 entry Sales certifications: ID Length Exam Type Number Type choice between HP Sales Certified - Storage Solutions and Services [2014] Sales Certified 2 Click here for the “How to acquire – step by step” guide HP Sales Certified – SMB Storage [2013] still accepted HP Sales Certified - Converged Infrastructure Solutions [2014] Click here for the “How to acquire – step by step” guide 00868801 6 Hrs WBT HP2-K37 Web Based 00856978 10 Hrs WBT HP2-E58 Web Based 00729763 16 Hrs ILT HP0-J73 Testing Centre 00772374 8 Hrs WBT Technical certifications ATP Storage 10 2 HP ATP – Storage Solution V1 © Copyright 2013 Hewlett-Packard Development Company, L.P. The information contained herein is subject to change without notice. FY14 Gold Storage Specialist WBT = Web-based training ILT = Instructor-led training Supporting Courses Criteria # people Sales certifications: Certifications accepted for FY15 entry ID Length Type Number Type choice between HP Sales Certified - Storage Solutions and Services [2014] Sales Certified Pre-requisites for the certification Exam 4 Click here for the “How to acquire – step by step” guide HP Sales Certified – SMB Storage [2013] still accepted HP Sales Certified - Converged Infrastructure Solutions [2014] N/A 00868801 6 Hrs WBT HP2-K37 Web Based N/A 00856978 10 Hrs WBT HP2-E58 Web Based 00868803 6 Hrs WBT HP2-K38 Web Based Click here for the “How to acquire – step by step” guide Advanced Sales certifications: choice between HP Advanced Sales Certified - Enterprise Storage Solutions and Services [2014] Advanced Sales Certified 2 HP Sales Certified – Storage Solutions & Services [2014] OR HP Click here for the “How to acquire – step by step” guide Sales Certified – Converged HP Advanced Sales Certified – Enterprise Storage [2013] Infrastructure Solutions [2014] still accepted) Continued on next slide 11 © Copyright 2013 Hewlett-Packard Development Company, L.P. The information contained herein is subject to change without notice. Multinational Partner satellites: Any listed sales or technical certification. FY14 Gold Storage Specialist Supporting Courses Criteria # people Certifications accepted for FY15 entry Pre-requisites for the certification # Exams Required ID Exam Length Type Number Type Technical ASE certifications ASE Storage 3 HP ASE - Storage Solutions Architect v1 HP ATP Storage Solutions V1 (HP0-J73) OR HP AIS - StorageWorks Integration [2011] still accepted OR HPO-J62 still accepted but no longer attainable 00729675 12 Hrs WBT HP0-J63 Testing Center 00729772 32 Hrs ILT HP0-J64 Testing Center 3 00729670 12 Hrs WBT HP0-J65 Testing Center Upgrade Path available : HP ASE - Storage Solutions Architect V1 - upgrade from HP ASE - StorageWorks Integration [2011] Technical MASE certifications MASE Storage 2 HP Master ASE - Storage Solutions Architect V1 HP ASE - Storage Solutions Architect v1 16 Hrs ILT HP0-J67 Upgrade Path available: HP Master ASE - Storage Solutions Architect V1 - upgrade from HP Master ASE - Storage Solutions [2011] Continued from previous slide 12 00759555 © Copyright 2013 Hewlett-Packard Development Company, L.P. The information contained herein is subject to change without notice. Multinational Partner satellites: Any listed sales or technical certification. Testing Center Networking Specialists requirements Certifications accepted for FY15 entry Gold Networking Silver Networking Sales Certified Sales Advanced Sales Certified n/a Accredited Technical Professional (ATP) Accredited Solution Expert (ASE) Career Master Accredited Solution Expert (MASE) Required by April 30, 2015 13 © Copyright 2013 Hewlett-Packard Development Company, L.P. The information contained herein is subject to change without notice. n/a FY14 Silver Networking Specialist Criteria # people Sales certifications Certifications accepted for FY15 entry Supporting Courses ID Length Type WBT = Web-based training ILT = Instructor-led training Exam # Comments for FY14 transitional partners Type choice between HP Sales Certified - Networking Solutions and Services [2014] Sales Networking 2 Click here for the “How to acquire – step by step” guide HP Sales Certified – Networking [2013] still accepted 00862334 5 Hrs WBT HP2-Z27 Web Based HP Sales Certified – Networking [2012] no longer accepted by August 31st 2014 for transitioning into FY15 program HP Sales Certified - Converged Infrastructure Solutions [2014] 00856978 10 Hrs WBT 00870186 3 Days ILT HP2-E58 Web Based HP0-Y49 Testing Center Click here for the “How to acquire – step by step” guide Technical ATP certifications HP ATP - FlexNetwork Solutions V2 ATP Networking OR Alternative: Self-study guide 2 HP AIS – Network Infrastructure [2011] still accepted. Upgrade Path available: HP ATP - FlexNetwork Solutions V2 - upgrade from Juniper HP ATP - FlexNetwork Solutions V2 - upgrade from HP AIS - Network Infrastructure [2011] OR HP ATP - FlexNetwork Solutions V2 - upgrade from Cisco, 3Com or H3C 14 © Copyright 2013 Hewlett-Packard Development Company, L.P. The information contained herein is subject to change without notice. No Changes NOTE: All learners holding HP ATP FlexNetwork Solutions V1 are automatically being granted to HP ATP FlexNetwork Solutions V2 Continued on next slide FY14 Silver Networking Specialist Criteria # people ASE certifications Certifications accepted for FY15 entry Pre-requisites for the certification # exams required Supporting Courses ID WBT = Web-based training ILT = Instructor-led training Length Type Exam Exam Type choice between HP ATP - FlexNetwork Solutions V2 or V1 HP ASE - FlexNetwork Architect V2 HP ASE - Network Architect V1 still accepted OR HP AIS - Network Infrastructure [2011] Choose 1 00887054 4 days ILT 00851824 4 days ILT 00886659 4 days ILT alternative: self-study guide 00890621 4 days ILT HP0-Y50 HP0-Y45 still accepted Testing Center HP2-Z31 Web Based HP2-Z32 Web Based HP2-Z33 Web Based Upgrade paths available: HP ASE - FlexNetwork Architect V2 - upgrade from HP ASE - Wireless Networks Implementer V1 OR HP ASE - FlexNetwork Architect V2 - upgrade from HP ASE - Network Infrastructure [2011] or HP ASE - Wireless Networks [2011] OR HP ASE - FlexNetwork Architect V2 - upgrade from Cisco, H3CSE or Juniper OR HP ASE - FlexNetwork Architect V2 - upgrade from HP ASE - Network Architect V1 ASE Networking 1 HP ASE - FlexNetwork Integrator V1 HP ATP - FlexNetwork Solutions V2 or V1 HP ASE – Network Infrastructure [2011] still accepted OR HP ASE - Wireless Networks Implementer V1 or HP ASE – Wireless Networks [2011] still accepted HP AIS - Network Infrastructure [2011] Choose 1 00832513 40 Hrs ILT 00851824 4 days ILT 00886659 4 days ILT alternative: self-study guide 00890621 4 days ILT HP0-Y47 HP0-Y43 still accepted Testing Center HP2-Z31 Web Based HP2-Z32 Web Based HP2-Z33 Web Based Upgrade Paths available: HP ASE - FlexNetwork Integrator V1 - upgrade from HP ASE - Network Architect V1, HP ASE - Wireless Networks [2011] or HP ASE Network Infrastructure [2011] OR HP ASE - FlexNetwork Integrator V1 - upgrade from Cisco – CCIE OR HP ASE - FlexNetwork Integrator V1 - upgrade from Cisco, H3CSE or Juniper 15 © Copyright 2013 Hewlett-Packard Development Company, L.P. The information contained herein is subject to change without notice. FY14 Gold Networking Criteria Certifications accepted for FY15 entry # people Sales Certifications: WBT = Web-based training ILT = Instructor-led training Pre-requisites for the certification Supporting Courses ID Length 00862334 5 Hrs Type Exam Type choice between HP Sales Certified - Networking Solutions and Services [2014] N/A WBT HP2-Z27 Web Based Click here for the “How to acquire – step by step” guide Sales Networking 4 HP Sales Certified - Converged Infrastructure Solutions [2014] N/A 00856978 10 Hrs WBT HP2-E58 Web Based 00867378 5 Hrs WBT HP2-Z28 Web Based 00870186 3 Days ILT HP0-Y49 Testing Center Click here for the “How to acquire – step by step” guide HP Sales Certified – Networking [2013] still accepted Advanced sales certifications: 2 Technical ATP certifications: Click here for the “How to acquire – step by step” guide HP Advanced Sales Certified – Enterprise Networking [2012] still accepted 16 4 HP Sales Certified – Networking Solutions & Services [2014] OR HP Sales Certified – Converged Infrastructure Solutions [2014] No changes choice between HP ATP - FlexNetwork Solutions V2 ATP Networking HP Sales Certified – Networking [2012] no longer accepted by August 31st 2014 for entry into FY15 program choice between HP Advanced Sales Certified - Enterprise Networking Solutions and Services [2014] ASC Networking Comments for FY14 transitional partners HP AIS – Network Infrastructure [2011] and HP ATP FlexNetwork Solutions V1 still accepted. N/A OR Alternative: Self-study guide Upgrade Path available: HP ATP - FlexNetwork Solutions V2 - upgrade from Juniper HP ATP - FlexNetwork Solutions V2 - upgrade from HP AIS - Network Infrastructure [2011] OR HP ATP - FlexNetwork Solutions V2 - upgrade from Cisco, 3Com or H3C © Copyright 2013 Hewlett-Packard Development Company, L.P. The information contained herein is subject to change without notice. No Changes NOTE: All learners holding HP ATP - FlexNetwork Solutions V1 are automatically being granted to HP ATP - FlexNetwork Solutions V2 Continued on next slide FY14 Gold Networking Specialist Criteria # people ASE certifications Certifications accepted for FY15 entry Pre-requisites for the certification # exams required WBT = Web-based training ILT = Instructor-led training Supporting Courses ID Length Type Exam Exam Type choice between HP ATP - FlexNetwork Solutions V2 or V1 HP ASE - FlexNetwork Architect V2 HP ASE - Network Architect V1 still accepted OR HP AIS - Network Infrastructure [2011] Choose 1 00887054 4 days ILT 00851824 4 days HP0-Y50 HP0-Y45 still accepted Testing Center ILT HP2-Z31 Web Based 00886659 4 days ILT alternative: self-study guide HP2-Z32 Web Based 00890621 HP2-Z33 Web Based 4 days ILT Upgrade paths available: HP ASE - FlexNetwork Architect V2 - upgrade from HP ASE - Wireless Networks Implementer V1 OR HP ASE - FlexNetwork Architect V2 - upgrade from HP ASE - Network Infrastructure [2011] or HP ASE - Wireless Networks [2011] OR HP ASE - FlexNetwork Architect V2 - upgrade from Cisco, H3CSE or Juniper OR HP ASE - FlexNetwork Architect V2 - upgrade from HP ASE - Network Architect V1 ASE Networking 3 HP ASE - FlexNetwork Integrator V1 HP ATP - FlexNetwork Solutions V2 or V1 HP ASE – Network Infrastructure [2011] OR HP ASE - Wireless Networks Implementer V1 OR HP ASE – Wireless Networks [2011] still accepted OR HP AIS - Network Infrastructure [2011] Choose 1 00832513 40 Hrs ILT 00851824 4 days ILT 00886659 4 days ILT alternative: self-study guide 00890621 4 days ILT HP0-Y47 HP0-Y43 still accepted Testing Center HP2-Z31 Web Based HP2-Z32 Web Based HP2-Z33 Web Based Upgrade Paths available: HP ASE - FlexNetwork Integrator V1 - upgrade from HP ASE - Network Architect V1, HP ASE - Wireless Networks [2011] or HP ASE Network Infrastructure [2011] OR HP ASE - FlexNetwork Integrator V1 - upgrade from Cisco – CCIE OR HP ASE - FlexNetwork Integrator V1 - upgrade from Cisco, H3CSE or Juniper 17 © Copyright 2013 Hewlett-Packard Development Company, L.P. The information contained herein is subject to change without notice. FY14 Gold Networking Specialist Supporting Courses Criteria WBT = Web-based training ILT = Instructor-led training Supporting Courses # people Certifications accepted for FY15 entry Pre-requisites for the certification # Exams required ID Length Exam Type Number Type Comments for FY14 transitional partners MASE certifications : choice between HP ASE - FlexNetwork Integrator V1 HP Master ASE - Wireless Networks Implementer v1 OR HP ASE - Wireless Networks Implementer V1 00435092 40 Hrs ILT HP0-Y27 OR HP ASE - Wireless Networks [2011] still accepted Testing Center HP MASE – Wireless Networks Upgrade Paths available: HP Master ASE - Wireless Networks Implementer V1 - upgrade from Cisco-CCIE [2011] still accepted HP Master ASE - Wireless Networks Implementer V1 - upgrade from HP Master ASE - Network Infrastructure [2011]/Master ASE HP ProCurve Campus LANs [2010] MASE Networking 2 HP MASE – Network Infrastructure [2011] HP ASE - FlexNetwork Integrator V1 OR HP ASE - FlexNetwork Architect V2 OR HP ASE - Network Architect V1 OR HP ASE - Network Infrastructure [2011] OR HP ASE - Wireless Networks Implementer V1 OR HP ASE - Wireless Networks [2011] (still accepted 00298194 32 Hrs ILT HP0-Y36 alternative: self-study guide 00301927 32 Hrs ILT 00314301 40 Hrs ILT Testing Center HP0-Y37 alternative: self-study guide Upgrade Paths available : HP Master ASE - Network Infrastructure [2011] - upgrade from Master ASE - HP ProCurve Campus LANs [2010]/ H3CSE/Cisco - CCIE Routing & Switching/Voice HP Master ASE - Network Infrastructure [2011] - upgrade from HP Enterprise Networking Products Technical Qualification Continued from previous slide 18 © Copyright 2013 Hewlett-Packard Development Company, L.P. The information contained herein is subject to change without notice. Due to the release of a new Master ASE in the fall, the required Master ASE Networking certifications will not be enforced for H214 as well as FY15 program entry and a grace period until April 30th 2015 to complete this requirement will be granted. FY14 Gold Cloud Builder requirements Certifications accepted for FY15 entry Sales Advanced Sales Certified Career Accredited Technical Professional (ATP) OR Accredited Solution Expert (ASE) OR Master Accredited Solution Expert (MASE) 19 Gold Cloud © Copyright 2013 Hewlett-Packard Development Company, L.P. The information contained herein is subject to change without notice. FY14 Gold Cloud Builder Specialist Criteria # people Certifications Pre-requisites for the certification ID WBT = Web-based training ILT = Instructor-led training Length Type Number Type Comments for FY14 transitional partners Sales certifications HP Advanced Sales Certified - Cloud, Converged Systems and Services [2014] Sales 2 Click here for the “How to acquire – step by step” guide EMEA - HP Cloud Partner Sales Academy milestone HP Sales Certified – Converged Infrastructure Solutions [2014] HP Sales Certified – Converged Infrastructure Solutions [2014] 00867388 5 hrs WBT HP2-E60 Web based 2 days Event HP3-F17 EMEA HP Cloud Partner Sales Academy Web based new sales certification criteria Continued on next slide 20 © Copyright 2013 Hewlett-Packard Development Company, L.P. The information contained herein is subject to change without notice. FY14 Gold Cloud Builder Specialist Criteria # people Certifications Pre-requisites for the certification ID WBT = Web-based training ILT = Instructor-led training Length Type Number Type Comments for FY14 transitional partners Technical certifications Choose 2 from the below ATP or ASE or MASE: HP ATP - Data Center and Cloud V1 N/A Core 1 HP ASE - Data Center and Cloud Architect V1 ATP/ASE/MASE Cloud Architect HP ATP - Data Center and Cloud V1 Core 2 HP0-D30 Testing Center 00908012 2days ILT/VIL 00907924 3 days (24 hours) ILT/VIL/VLA B (Replacing HP0-D26) Testing Center 00830656 3 days (24 hours) ILT HP2-T28 Web based (replacing HP0-D27) HP0-D31 HP0-S35 also accepted as an alternative to HP2-T28 2 HP ASE - Cloud Architect V2 still accepted 00836926 Core 3 3 days (24 hours) ILT/VIL HP0-S39 alternative: self-study guide Testing Center Older exam HP0-S32 still accepted Upgrade path available: HP ASE - Data Center and Cloud Architect V1 - upgrade from HP ASE – Converged Infrastructure Architect V1 and HP ASE - Cloud Architect V1 or 2 HP Master ASE – Data Center and Cloud Architect V1 No formal prerequisite certifications are required, but application needs to be submitted and approved 00676977 2days ILT/VIL 21 Testing Center HP0-D19 Board exam Both required create a CI business solution and present to the board HP Cloud Matrix Installation & Startup Solution Qualification (only applicable for select number of authorized ServiceOne partners) Continued from previous slide HP0-D22 © Copyright 2013 Hewlett-Packard Development Company, L.P. The information contained herein is subject to change without notice. HP ASE – Cloud Architect v1 no longer accepted by August 31st 2014 for partners who onboarded through transitional criteria FY14 ServiceOne Enterprise Specialist requirements Certifications accepted for FY15 entry Sales Certified Gold ServiceOne Silver ServiceOne n/a Sales Advanced Sales Certified 22 © Copyright 2013 Hewlett-Packard Development Company, L.P. The information contained herein is subject to change without notice. n/a FY14 Silver ServiceOne Enterprise Specialist WBT = Web-based training Supporting Courses Criteria # people Sales certifications Certifications accepted for FY15 entry ID ILT = Instructor-led training Exam Length Type Number Type Comments for FY14 transitional partners choice between HP Sales Certified - Converged Infrastructure Solutions [2014]- recommended 00856978 10 Hrs WBT HP2-E58 Web Based 00868801 6 Hrs WBT HP2-K37 Web Based 00862334 5 Hrs WBT HP2-Z27 Web Based Click here for the “How to acquire – step by step” guide HP Sales Certified - Storage Solutions and Services [2014] Sales Certified 2 Click here for the “How to acquire – step by step” guide HP Sales Certified - Networking Solutions and Services [2014] Click here for the “How to acquire – step by step” guide 23 © Copyright 2013 Hewlett-Packard Development Company, L.P. The information contained herein is subject to change without notice. HP Sales Certified – Support Services Level II 2013] no longer accepted by August 31st for transitioning into FY15 program FY14 Gold ServiceOne Enterprise Specialist WBT = Web-based training Supporting Courses Criteria # people Sales certifications Certifications accepted for FY15 entry Click here for the “How to acquire – step by step” guide 2 HP Advanced Sales Certified - Enterprise Storage Solutions and Services [2014] Click here for the “How to acquire – step by step” guide HP Advanced Sales Certified - Enterprise Networking Solutions and Services [2014] Click here for the “How to acquire – step by step” guide 24 ID Length Type Number ILT = Instructor-led training Type Comments for FY14 transitional partners choice between HP Advanced Sales Certified - Enterprise Server Solutions and Services [2014] Advanced Sales Certified Pre-requisites for the certification Exam HP Sales Certified – Converged Infrastructure Solutions [2014] 00867512 6 Hrs WBT HP2-T31 Web Based HP Sales Certified – Storage Solutions & Services [2014] OR HP Sales Certified – Converged Infrastructure Solutions [2014] 00868803 6 Hrs WBT HP2-K38 Web based HP Sales Certified - Networking Solutions and Services [2014] OR HP Sales Certified - Converged Infrastructure Solutions [2014] 00867378 5 Hrs WBT HP2-Z28 Web based © Copyright 2013 Hewlett-Packard Development Company, L.P. The information contained herein is subject to change without notice. HP advanced Sales – Professional Services [2012] or [2013] + mandatory training (WBT or ILT) no longer accepted by August 31st for transitioning into FY15 program FY14 Platinum HP Converged Infrastructure Specialist Criteria No specific certification criteria required to obtain CI Platinum level 25 # people N/A To obtain CI Platinum level, partner needs to hold following specialist status Gold Servers Specialist AND Gold Storage Specialist AND Gold Networking Specialist AND Gold ServiceOne Enterprise specialist © Copyright 2013 Hewlett-Packard Development Company, L.P. The information contained herein is subject to change without notice. FY14 PartnerOne Printing and Personal Systems © Copyright 2013 Hewlett-Packard Development Company, L.P. The information contained herein is subject to change without notice. FY14 Platinum Partner – PPS Volume Criteria # people Certification accepted for FY15 entry Options WBT = Web-based training Recommended preparatory training course Mandatory Exam(s) ID Number Length Type Type ILT = Instructor-led training Comments for FY14 transitional partners Sales certification 5 HP Sales Certified - Printing and Personal Systems Hardware [2014] 00870254 New candidates 00866594 8 Hrs Upgrade from HP Sales Certified - Imaging and Printing Supplies [2012] or HP Sales Certified Imaging and Printing Hardware and Supplies [2013] 00867660 2 Hrs Click here for the “How to acquire – step by step” guide 3 27 HP Sales Certified - Imaging and Printing Supplies [2014] Click here for the “How to acquire – step by step” guide 1 Day (ILT) 3 Hrs (WBT) New candidates HP2-B109 Web based ILT HP2-B110 Web based WBT HP5-B02D Web based © Copyright 2013 Hewlett-Packard Development Company, L.P. The information contained herein is subject to change without notice. Older certifications no longer accepted by August 31st 2014 for transitioning into FY15 program FY14 Silver Partner – PPS Volume (Hardware Track) Criteria # people Certification accepted for FY15 entry WBT = Web-based training Recommended preparatory training course Mandatory Exam ID Number Length Type ILT = Instructor-led training Type Comments for FY14 transitional partners Web based Older certifications no longer accepted by August 31st 2014 for transitioning into FY15 program Sales certification HP Sales Certified - Printing and Personal Systems Hardware [2014] 1 00870254 Click here for the “How to acquire – step by step” guide HP2-B109 1 day (ILT) 3 hrs (WBT) FY14 Gold Partner – PPS Volume (Hardware Track) Criteria # people Certification accepted for FY15 entry Recommended preparatory training course Mandatory Exam ID Number Length Type Type Comments for FY14 transitional partners Web based Older certifications no longer accepted by August 31st 2014 for transitioning into FY15 program Sales certification HP Sales Certified - Printing and Personal Systems Hardware [2014] 3 Click here for the “How to acquire – step by step” guide 28 00870254 1 day (ILT) 3 hrs (WBT) HP2-B109 © Copyright 2013 Hewlett-Packard Development Company, L.P. The information contained herein is subject to change without notice. FY14 Silver Partner – PPS Volume (Supplies Track) Criteria # people Certification accepted for FY15 entry Options WBT = Web-based training Recommended preparatory training course Mandatory Exam ID Number Length Type ILT = Instructor-led training Type Comments for FY14 transitional partners Sales certification New candidates HP Sales Certified - Imaging and Printing Supplies [2014] 1 Click here for the “How to acquire – step by step” guide 3 Hrs - ILT 2 Hrs - WBT 00866594 HP2-B110 Web based Older certifications no longer accepted by August 31st 2014 for transitioning into FY15 program upgrade from HP Sales Certified Imaging and Printing Supplies [2012] or HP Sales Certified Imaging and Printing Hardware and Supplies [2013] 00867660 2 Hrs WBT HP5-B02D Web based FY14 Gold Partner – PPS Volume (Supplies Track) Criteria # people Certification accepted for FY15 entry Options WBT = Web-based training Recommended preparatory training course Mandatory Exam ID Number Length Type ILT = Instructor-led training Type Comments for FY14 transitional partners Sales certification HP Sales Certified - Imaging and Printing Supplies [2014] 00866594 3 Hrs - ILT 2 Hrs - WBT upgrade from HP Sales Certified Imaging and Printing Supplies [2012] or HP Sales Certified 00867660 2 Hrs WBT Imaging and Printing Hardware © Copyright 2013 Hewlett-Packard Development Company, L.P. The and information Supplies contained [2013] herein is subject to change without notice. 2 29 New candidates Click here for the “How to acquire – step by step” guide HP2-B110 Web based Older certifications no longer accepted by August 31st 2014 for transitioning into FY15 program HP5-B02D Web based FY14 Silver Partner - PPS Volume (Storage Media Track) Criteria updated on April 15th apply to new partners only joining before August 31st Mandatory ILT training course Criteria # people Course accepted for FY15 entry ID Length Exam Type Number ILT = Instructor-led training Comments Sales requirement 1 Storage Media training Invitation only 12 hrs Special Course / Activity N/A Partners wishing to qualify for Silver Partner Storage Media must first complete a company profile and if approved, will then be invited to complete this training. Contact details for detailed information about the specialisation and training: Stefan Schmid and Nassrin Schott. Existing FY14 partners do not need to meet the above requirements for entry into the FY15 program 30 © Copyright 2013 Hewlett-Packard Development Company, L.P. The information contained herein is subject to change without notice. FY14 Gold Workstation Specialist Criteria # people Certification accepted for FY15 entry Options WBT = Web-based training Recommended preparatory training courses Mandatory Exam(s) ID Number Length Type Type ILT = Instructor-led training Comments for FY14 transitional partners Sales certification 00866591 0.5 Hrs WBT 00866605 0.5 Hrs WBT 00866677 0.5 Hrs WBT 00866800 0.5 Hrs WBT 00863382 20 min WBT 00862438 20 min WBT 00853086 0.5 Hrs WBT 00866591 0.5 Hrs WBT 00866605 0.5 Hrs WBT 00863382 20 min WBT 00862438 20 min WBT 00853086 0.5 Hrs WBT 00865122 3 Hrs WBT 00540099 0.5 Hrs WBT 00823437 0.5 Hrs WBT 00549422 0.5 Hrs WBT 00534859 0.5 Hrs WBT 00536090 0.5 Hrs WBT 00865122 3 Hrs Upgrade from HP Technical Certified I - Workstations [2013] 00823437 0.5 Hrs © Copyright 2013 Hewlett-Packard Development Company, L.P. The information contained herein is subject to change without notice. WBT New candidates HP Sales Certified - Workstations [2014] 1 Click here for the “How to acquire – step by step” guide Upgrade from HP Sales Certified Workstations [2013] HP2-H30 Web based HP Sales Certified – Workstations [2013] no longer accepted by August 31st 2014 for transitioning into FY15 program HP5-H03D Web based (Delta) HP2-H31 Web based Technical certification HP Technical Certified I Workstations [2014] 1 Click here for the “How to acquire – step by step” guide 31 New candidates HP Technical Certified – Workstations [2013] no longer accepted by August 31st 2014 for transitioning into FY15 program HP5-H04D WBT Web based (Delta) FY14 Silver Workstation Specialist Criteria # people Sales certifications Courses or Certification accepted for FY15 entry Options Recommended preparatory training courses Mandatory Exam ID Number Length Type WBT = Web-based training ILT = Instructor-led training Type choice between 4 training courses or 1 certification Z Workstation Product Portfolio Overview, Rev. 14.11 00866591 0.5 Hrs WBT Selling HP Z Displays, Rev. 14.11 00866605 0.5 Hrs WBT Selling HP Workstations Against the Competition, Rev. 14.11 00866677 0.5 Hrs WBT Effectively Positioning HP Business Desktops and Workstations, Rev. 14.11 00866800 0.5 Hrs WBT 00866591 0.5 Hrs WBT 00866605 0.5 Hrs WBT 00866677 0.5 Hrs WBT 00866800 0.5 Hrs WBT HP Sales Certified - Workstations [2014] 00863382 20 min WBT Click here for the “How to acquire – step by step” guide 00862438 20 min WBT 00853086 0.5 Hrs WBT 00866591 0.5 Hrs WBT 00866605 00863382 00862438 00853086 0.5 Hrs 20 min 20 min 0.5 Hrs WBT WBT WBT WBT N/A N/A HP2-H30 Web based HP5-H03D Web based (Delta) OR 1 New candidates Upgrade from HP Sales Certified Workstations [2013] 32 Comments © Copyright 2013 Hewlett-Packard Development Company, L.P. The information contained herein is subject to change without notice. Web Based Trainings to be completed by the same person FY14 Gold Client Virtualization Specialist WBT = Web-based training Criteria # people Certification accepted for FY15 entry Options Recommended preparatory training courses Mandatory Exam ID Number Length Type ILT = Instructor-led training Type Comments for FY14 transitional partners Sales certification & 3rd party prereq HP Advanced Sales Certified - Client Virtualization [2014] Click here for the “How to acquire – step by step” guide New candidates 00841014 00841093 00841238 00841805 1 Hrs 45 min 1,15 Hrs 40 min WBT WBT WBT WBT HP2-H32 Web based Upgrade from HP Advanced Sales Certified - Client Virtualization [2013] 00841922 0.5 Hrs WBT HP5-H05D Web based (Delta) 1 Third Party Certification 33 1 VMWare or Citrix or Microsoft certification VMware - Certified Professional (VCP) OR VMware VCP4 Certification OR VMware VCP5 Certification OR Citrix - Certified Engineer (CCEE) OR Citrix - Certified Administrator (CCA) OR Microsoft - MCITP, Virtualization Administrator on Windows Server 2008 R2OR OR Microsoft - MCTS, Windows Server 2008 R2, Desktop Virtualization © Copyright 2013 Hewlett-Packard Development Company, L.P. The information contained herein is subject to change without notice. HP Advanced Sales Certified - Client Virtualization [2013] no longer accepted by August 31st 2014 for transitioning into FY15 program For 3rd party certification Upload in to The Learning Center contact : certificationandeducation.emeasu pport@hp.com FY14 Gold Parter Managed Print Services Specialist (pMPS) Criteria updated on March 17th applies to: 1) existing FY14 partners for entry into FY15 program 2) new partners joining before August 31st WBT = Web-based training Criteria # people Sales Qualification accepted for FY15 entry Recommended preparatory training course Mandatory Exam ID Number Length Type ILT = Instructor-led training Type Comments for FY14 transitional partners Sales Qualification Selling EMEA HP Partner Managed Printer Services 00904768 1,5 Hrs WBT 1 HP3-C48 Click here for the “How to acquire – step by step” guide 34 00904768 8 Hrs ILT © Copyright 2013 Hewlett-Packard Development Company, L.P. The information contained herein is subject to change without notice. Web based Previous SPS sales exam (HP3-C21) will be replaced by a newer one incorporating Express Decision Portal (EDP). HP3-C21 will no longer be accepted for entry into FY15 program FY14 Gold Channel Managed Print Services Specialist (cMPS) Criteria updated on March 17th applies to new partners only joining before August 31st WBT = Web-based training Recommended preparatory training course Criteria # people Certification accepted for FY15 entry Pre-requisites for the certification Options ID Mandatory Exam(s) Length Type 8 Hrs ILT Number Type ILT = Instructor-led training Comments for partners Sales certification 1 HP Sales Certified - Imaging and Printing Fundamentals [2013] Click here for the “How to acquire – step by step” guide Option 1 00708031 N/A Option 2 00705449 4 Hrs WBT CLPPU 00868944 1 Day ILT HP2-B102 Web based Older Certifications no longer accepted. HP3-C47 Web based Only CLPPU exam accepted Sales Qualification 1 HP Channel Led Pay Per Use N/A Technical certification Complete 2 exams out of this selection: HP Technical Certified I - Imaging and Printing Services and Solutions [2013] 1 Click here for the “How to acquire – step by step” guide HP2-B101 Supporting course 00705722 (16 Hrs ILT) 00751897 16 Hrs ILT HP2-B104 Web based 00860572 16 Hrs ILT HP2-B112 Web HP Technical Certified I - Imaging and Printing Solutions based [2012], HP Technical Certified II - Imaging and Printing 00818019 16 Hrs ILT HP2-B106 Web Solutions [2012], Tech U 2012 training attendance no based longer accepted 00705587 8 Hrs ILT HP2-B103 Web based Older exams HP2-B92, HP2-B98, HP2-B86, and HP2-B88 also accepted 2013 partners Hewlett-Packarddo Development Company, The information contained herein is subject to change notice. 35 © Copyright Existing FY14 not need to L.P. meet the above requirements forwithout entry into the FY15 program FY14 Gold Document Solution Specialist Criteria updated on March 17th apply to new partners only joining before August 31st Criteria Certification accepted for FY15 entry Options or Prerequisites HP Sales Certified - Printing Solutions [2014] Option 1 New candidates Click here for the “How to acquire – step by step” guide Option 2 Upgrade from HP Sales Certified Document Solutions [2013] Prereq options HP Sales Certified - Imaging and Printing Fundamentals [2013] (HP2-B102 preparation guide supporting course 00705449 4 Hrs WBT) HP Sales Certified – Imaging and Printing Hardware [2012] still accepted # people WBT = Web-based training Recommended preparatory training course(s) Mandatory Exam(s) ID Number Length Type 8 Hrs ILT Type ILT = Instructor-led training Comments for FY14 transitional partners Sales certification 1 00850523 HP2-B111 Web based HP5-B03D Web based HP Sales Certified – Document Solutions [2013] & 2012] no longer accepted Advanced Sales Certification 1 HP Advanced Sales Certified Imaging and Printing Service and Solutions [2013] Click here for the “How to acquire – step by step” guide Complete 1 exam: 00703711 8 Hrs ILT HP2-B99 Web based 00751897 16 Hrs ILT HP2-B104 Web based From the HP Advanced Sales Certified – Imaging & Printing [2012] certification: 1 exam option (HP2B89 or HP2-B67) no longer accepted Technical certification Complete 2 exams out of this selection: HP Technical Certified I - Imaging and Printing Services and Solutions [2013] 1 HP2-B101 00751897 16 Hrs ILT HP2-B104 Web based 00860572 16 Hrs ILT HP2-B112 Web based 00818019 16 Hrs ILT HP2-B106 Web based 00705587 8 Hrs ILT HP2-B103 Web based Supporting course 00705722 (16 Hrs ILT) Click here for the “How to acquire – step by step” guide Older exams HP2-B92, HP2-B98, HP2-B86, and HP2-B88 also accepted Existing FY14 partners Development do not need toL.P.meet the above forwithout entry into the FY15 program © Copyright 2013 Hewlett-Packard Company, The information containedrequirements herein is subject to change notice. 36 HP Technical Certified I - Document Solutions [2012] OR Tech U 2012 training attendance Tech U 2012 training attendance no longer accepted FY14 Gold Retail Solutions Specialist Criteria # people Certification accepted for FY15 entry Options Recommended preparatory training courses Mandatory Exam ID Number Length Type WBT = Web-based training Type Comments for FY14 transitional partners Sales certification 00794617 HP Advanced Sales Certified - Retail Point of Sale [2014] New candidates 1 Click here for the “How to acquire – step by step” guide 37 Upgrade from ASC - HP Retail Point of Sale [2010] 0.5 Hrs 00794516 00794518 1 Hrs 00801411 1 Hrs © Copyright 2013 Hewlett-Packard Development Company, L.P. The information contained herein is subject to change without notice. WBT HP2-H29 Web based ASC – Retail Point of Sale [2010] no longer accepted by August 31st 2014 for partners transitioning into FY15 program WBT HP5-H02D Web based (Delta) FY14 Gold Designjet Specialist WBT = Web-based training ILT = Instructor-led training Criteria # people Certification accepted for FY15 entry Recommended preparatory training courses Mandatory Exam ID Number Length Type Type Sales certification HP Sales Certified - Designjet Large Format Printing [2014] 1 2 Hrs WBT Click here for the “How to acquire – step by step” guide HP Sales Certified – Designjet Large Format Printing [2013] still accepted 38 00901236 HP2-B113 00901253 © Copyright 2013 Hewlett-Packard Development Company, L.P. The information contained herein is subject to change without notice. 2 Hrs WBT Web based FY14 Gold Designjet Production Specialist WBT = Web-based training ILT = Instructor-led training Criteria # people Certification / Service Qualification accepted for FY15 entry Recommended preparatory training courses Mandatory Exam ID Number Length Type Type Sales certification 1 HP Sales Certified - DesignJet Production Printing [2014] Click here for the “How to acquire – step by step” guide 00683367 1 Hrs WBT 00764483 1.5 Hrs WBT 00764485 1.5 Hrs WBT 00764468 1.5 Hrs WBT 00682255 1 Hrs WBT 00764389 1.5 Hrs WBT HP2-B105 Web Based Technical Requirement (service qualifications) HP Designjet Z2100, Z3x00, Z5200ps, T6x0, T7x0, T1xx0 (May 2011) Service Qualification 2 OR For detailed requirements to obtain this Service Qualification check with your account manager HP Designjet Z5400, Z2100, Z3x00, Z5200ps, T6x0, T7x0, T1xx0 (September 2013) Service Qualification 39 2 HP Designjet 4xx0 (4020, 4520, 4000, 4500), Z6x00 and T7100 Service Qualification 2 New Service Qualifications can be added dependent on new product launches For detailed requirements to obtain this Service Qualification check with your account manager © Copyright 2013 Hewlett-Packard Development Company, L.P. The information contained herein is subject to change without notice. TBD FY14 Gold ServiceOne Printing and Computing Specialist WBT = Web-based training Criteria # people Certification accepted for FY15 entry Recommended preparatory training courses Mandatory Exam ID Number Length Type Type Sales certification 2 HP Sales Certified - Printing and Computing Services [2013] Click here for the “How to acquire – step by step” guide 00751441 0.3 Hrs WBT 00778481 0.3 Hrs WBT 00778783 0.3 Hrs WBT HP2-H28 Technical requirements To become a delivery partner different Service Qualifications (linked to the products you are serving) and other technical delivery criteria need to be met depending on the Services track you choose. Please check with your account manager for more details. 40 © Copyright 2013 Hewlett-Packard Development Company, L.P. The information contained herein is subject to change without notice. Web Based FY14 PartnerOne Enterprise Security Products © Copyright 2013 Hewlett-Packard Development Company, L.P. The information contained herein is subject to change without notice. FY14 ArcSight Specialist Certifications accepted for FY15 entry Sales Sales Certified Technical Technical Certified 42 Gold ArcSight © Copyright 2013 Hewlett-Packard Development Company, L.P. The information contained herein is subject to change without notice. Silver ArcSight FY14 Silver ArcSight Specialist WBT = Web-based training Supporting Courses Criteria # people Certifications accepted for FY15 entry ID Exam Length Type Number ILT = Instructor-led training Type Comments for FY14 transitional partners Sales certifications Sales Certified 1 HP Sales Certified - ArcSight Security Solutions [2014] HP Sales Certified - ArcSight Security Solutions [2013] still accepted 00900734 1 Hrs WBT HP2-W102 Web Based HP0-A100 Testing Center HP0-M64 Testing Center Technical certifications HP ATP - ArcSight Security V1 HP Technical Certified I - ArcSight Security [2013] Technical Certified 43 1 See Enterprise Security University Portal 00718213 4 Hrs WBT HP ATP - ArcSight ESM 6.5 Administrator V1 HP Technical Certified II - ArcSight Security Administrator [2012] still accepted See Enterprise Security University Portal HP0-M68 Testing Center HP Technical Certified II - ArcSight Security Analyst [2012] See Enterprise Security University Portal HP0-M54 Testing Center © Copyright 2013 Hewlett-Packard Development Company, L.P. The information contained herein is subject to change without notice. 1 certified individual required (no longer 2) FY14 Gold ArcSight Specialist WBT = Web-based training ILT = Instructor-led training Supporting Courses Criteria # people Certifications accepted for FY15 entry ID Exam Length Type Number Type Sales certifications HP Sales Certified - ArcSight Security Solutions [2014] Sales Certified 2 00900734 1 Hrs WBT HP2-W102 Web Based HP0-A100 Testing Center HP0-M64 Testing Center See Enterprise Security University Portal HP0-M68 Testing Center See Enterprise Security University Portal HP0-M54 Testing Center HP Sales Certified - ArcSight Security Solutions [2013] still accepted Technical certifications HP ATP - ArcSight Security V1 HP Technical Certified I - ArcSight Security [2013] Technical Certified 2 HP ATP - ArcSight ESM 6.5 Administrator V1( See Enterprise Security University Portal 00718213 4 Hrs WBT HP Technical Certified II - ArcSight Security Administrator [2012] still accepted HP Technical Certified II - ArcSight Security Analyst [2012] 44 © Copyright 2013 Hewlett-Packard Development Company, L.P. The information contained herein is subject to change without notice. FY14 Fortify Specialist Certifications accepted for FY15 entry Sales Sales Certified Technical Technical Certified 45 Gold Fortify © Copyright 2013 Hewlett-Packard Development Company, L.P. The information contained herein is subject to change without notice. Silver Fortify FY14 Silver Fortify Specialist WBT = Web-based training Supporting Courses Criteria # people Certifications accepted for FY15 entry ID ILT = Instructor-led training Exam Length Type Number Type Comments for FY14 transitional partners Sales certifications HP Sales Certified - Fortify Security Solutions [2014] Sales Fortify 1 HP Sales Certified – Fortify Security Solutions [2012] still accepted 00900727 1 Hrs WBT HP2-W103 Web Based 1 certified individual required (no longer 2) 00915348 TBA Special Course HP0-A103 Testing Center No changes Technical certifications HP ATP - Fortify Security V1 Technical Fortify 1 HP Technical Certified I - Fortify Security [2013] still accepted ILT FY14 Gold Fortify Specialist WBT = Web-based training Supporting Courses Criteria # people Certifications accepted for FY15 entry ID Exam Length Type Number ILT = Instructor-led training Type Comments for FY14 transitional partners Sales certifications HP Sales Certified - Fortify Security Solutions [2014] Sales Fortify 2 HP Sales Certified – Fortify Security Solutions [2012] still accepted 00900727 1 Hrs WBT HP2-W103 Web Based No changes 00915348 TBA Special Course HP0-A103 Testing Center No changes Technical certifications HP ATP - Fortify Security V1 Technical Fortify 46 2 HP Technical Certified I - Fortify Security [2013] still accepted © Copyright 2013 Hewlett-Packard Development Company, L.P. The information contained herein is subject to change without notice. ILT FY14 TippingPoint Specialist Certifications accepted for FY15 entry Sales Gold TippingPoint Sales Certified Accredited Technical Professional (ATP) Career Accredited Solution Expert (ASE) 47 © Copyright 2013 Hewlett-Packard Development Company, L.P. The information contained herein is subject to change without notice. Silver TippingPoint FY14 Silver TippingPoint Specialist WBT = Web-based training Supporting Courses Criteria # people Certifications accepted for FY15 entry Options ID Exam Length Type Number ILT = Instructor-led training Type Comments for FY14 transitional partners Sales certifications HP Sales Certified - TippingPoint Security Solutions [2014] Sales TippingPoint 1 Technical certifications HP Sales Certified –TippingPoint Security Solutions [2013] still accepted 00900622 1 Hrs WBT Option 1 00490878 16 Hrs ILT (V Lab) Option 2 00324579 4 Hrs WBT HP ASE - TippingPoint Security V2 HP TippingPoint Expert Technical Security Products, 5days, ILT HP ASE - TippingPoint Security V1 still accepted 1 Option 1 HP TippingPoint Next Generation Firewall ATP Security Web-Based Training Series, Web Based Training Option 2 HP ATP - TippingPoint Next Generation Firewall Security Products V1, 2 days, ILT HP ATP - TippingPoint Next Generation Firewall Security Products V1 HP ASE - TippingPoint Next Generation Firewall Security Products V2 HP ASE - TippingPoint Next Generation Firewall Security Products V1 still accepted 48 Web Based HP2-N29 Web Based HP ASP - Network Security [2011] no longer accepted in FY14 1 certified individual required (no longer 2) choice between HP ATP - TippingPoint Security V1 Technical TippingPoint HP2-W104 HP TippingPoint Next Generation Firewall ASE Security Training, 5 days © Copyright 2013 Hewlett-Packard Development Company, L.P. The information contained herein is subject to change without notice. Performance based exam (done at the end of HP TippingPoint Expert training) HP2-W100 Web Based Performance based exam (done at the end of HP TippingPoint next Gen Firewall Expert training) HP AIS - Network Security [2011] and HP APP - Network Security [2011] no longer accepted in FY14 FY14 Gold TippingPoint Specialist WBT = Web-based training Supporting Courses Criteria # people Certifications accepted for FY15 entry Options ID Exam Length Type Number ILT = Instructor-led training Type Comments for FY14 transitional partners Sales certifications Sales TippingPoint 2 Technical certifications HP Sales Certified - TippingPoint Security Solutions [2014] 00900622 1 Hrs WBT Option 1 00490878 16 Hrs ILT (V Lab) Option 2 00324579 4 Hrs WBT HP Sales Certified –TippingPoint Security Solutions [2013] still accepted HP ASE - TippingPoint Security V2 HP ASE - TippingPoint Security V1still accepted 2 HP TippingPoint Expert Technical Security Products, 5days, ILT Option 1 HP TippingPoint Next Generation Firewall ATP Security Web-Based Training Series, Web Based Training Option 2 HP ATP - TippingPoint Next Generation Firewall Security Products V1, 2 days, ILT HP ATP - TippingPoint Next Generation Firewall Security Products V1 HP ASE - TippingPoint Next Generation Firewall Security Products V2 HP ASE - TippingPoint Next Generation Firewall Security Products V1 still accepted 49 Web Based HP2-N29 Web Based HP ASP - Network Security [2011] no longer accepted in FY14 choice between HP ATP - TippingPoint Security V1 Technical TippingPoint HP2-W104 HP TippingPoint Next Generation Firewall ASE Security Training, 5 days © Copyright 2013 Hewlett-Packard Development Company, L.P. The information contained herein is subject to change without notice. Performance based exam (done at the end of HP TippingPoint Expert training) HP2-W100 Web Based Performance based exam (done at the end of HP TippingPoint Expert training) HP AIS - Network Security [2011] and HP APP - Network Security [2011] no longer accepted in FY14 FY14 PartnerOne IT Management, Vertica and Autonomy © Copyright 2013 Hewlett-Packard Development Company, L.P. The information contained herein is subject to change without notice. IT Management, Autonomy and Vertica learning path Where to find the certification details (prerequisites and exam requirements)? www.hp.com/ExpertOne/certifications or, for sales certifications only , www.hp.com/ExpertOne/SalesCertifications Find all the HP ExpertOne certification information and learn more about the pre-requisites, available training and exam information on a single overview page for each certification. Certification quick reference guides are also available in pdf format. http://h20195.www2.hp.com/v2/getPDF.aspx/4AA4-6578ENN.pdf Note: when clicking through to a course from this pdf, please change “US” to “UK” in the URL to check on European offerings and prices Where to locate training? The majority of ITM certification exam courses are available through the HP Software Education Services website www.hp.com/learn/hpsw. Autonomy courses are offered through Autonomy Education http://registration.autonomy.com/autonomy/schedule.php?ProdCategory=Autonomy Vertica courses are offered through Vertica Education http://www.vertica.com/customer-experience/training/ . Some ITM HP Software education offered courses have almost equivalent offerings (vILT or Web-based training option) available through the “Field Excellence Course Catalog” on HP Partner Central. Note: Do not try registering for a certification/exams for this particular portfolio via the Learning Center. 51 © Copyright 2013 Hewlett-Packard Development Company, L.P. The information contained herein is subject to change without notice. FY14 Silver IT Management Specialist WBT = Web-based training Supporting Courses Exam ID Number ILT = Instructor-led training Criteria # people Sales certifications Certifications accepted for FY15 entry Choose 1 from these certifications HP Sales Certified - Application Lifecycle Management Solutions [2014] HP Sales Certified - Application Lifecycle Management [2012] still accepted HP Sales Certified - Business Service Management Solutions [2014] Sales Certified 1 HP Sales Certified - Software as a Service Solutions [2014] HP Sales Certified - Selling SaaS Solutions [2013] still accepted HP Sales Certified - Automation and Cloud Management Solutions [2014] Type Supporting courses HP2-N47 Type Web based Supporting courses HP2-N49 Web based 00722295 (SCA; 1 day) HP2-N48 Web based 00902912 00902952 00902953 WBT HP2-N46 Comments for FY14 transitional partners Web based HP Sales Certified – IT Software for Cloud Management [2012] HP Sales Certified – Selling SaaS Solutions [2013] no longer accepted by August 31st 2014 for partners who on boarded through transitional criteria. *1 sales certification less required 00902954 HP Sales Certified - IT Operations Management [2012] OR HP Sales Certified - IT Performance Suite [2012] still accepted Continued on next slide 52 © Copyright 2013 Hewlett-Packard Development Company, L.P. The information contained herein is subject to change without notice. FY14 Silver IT Management Specialist Criteria # people Technical certifications Technical Certification Certifications accepted for FY15 entry Comments for FY14 transitional partners Choose 1 out of this list 1 OR HP ATP - Storage Essentials v9 OR HP ATP - Asset Manager v9 OR HP ATP – ITPS Executive Scorecard v9 OR HP ATP - Cloud Service Automation v3 OR HP ATP - Client Automation v8 OR HP Technical Certified I - Implementing SaaS Solutions [2013] OR HP AIS - BSM Operations Manager For Windows v9 OR HP AIS - BSM Operations Manager For UNIX and Linux v9 OR HP AIS - Universal Configuration Management Database v9 OR HP AIS - BSM Platform and End User Management v9 OR HP AIS - BSM Operations Manager i v9 OR HP ATP - Configuration Management System (CMS) v10 OR HP AIS - SiteScope v11 OR HP AIS - Server Automation v9 OR HP AIS - Network Automation v9 OR HP AIS - BSM Network Node Manager i v9 OR HP AIS - Service Manager v9 OR HP AIS – Project & Portfolio Management v9 OR ATP – Performance Center v11 OR AIS – Application Lifecycle Management v11 OR AIS – Loadrunner v11 OR AIS – Functional Testing v11 OR Technical certifications - Older Versions still accepted but no longer attainable: AIS - HP Business Availability Center v8 AIS - Managing HP Storage Essentials v6 AIS - HP Operations Center Software v8 for UNIX AIS - HP Service Manager Implementation v7 AIS - HP Operations Manager Software v8 for Windows AIS – HP Performance Insight Software v5.x Continued from previous slide 53 © Copyright 2013 Hewlett-Packard Development Company, L.P. The information contained herein is subject to change without notice. HP ATP - Vertica Big Data Solutions V1 no longer accepted by August 31st 2014 for partners who on boarded through transitional criteria FY14 Vertica Specialist Certifications accepted for FY15 entry Sales Sales Certified Technical ATP Certified License ($) 54 Gold Vertica $350k Silver Vertica $50k © Copyright 2013 Hewlett-Packard Development Company, L.P. The information contained herein is subject to change without notice. FY14 Silver Vertica Specialist Criteria # people Certifications accepted for FY15 entry Supporting Courses ID WBT = Web-based training Exam Type Number ILT = Instructor-led training Type Comments Sales certifications Sales Certified 1 HP Sales Certified - Selling Vertica Big Data Solutions [2013] 1 HP ATP - Vertica Big Data Solutions V1 00703533 WBT HP2-N44 Web based ATP certifications ATP Certification FY14 Gold Vertica Specialist Criteria # people Certifications accepted for FY15 entry Link to training schedule Supporting Courses ID HP2-N36 Web based WBT = Web-based training Exam Type Number ILT = Instructor-led training Type Sales certifications Sales Certified 1 HP Sales Certified - Selling Vertica Big Data Solutions [2013] 1 HP ATP - Vertica Big Data Solutions V1 WBT HP2-N44 Web based Link to training schedule HP2-N36 Web based 00703533 ATP certifications ATP Certification ASE certifications ASE Certification 55 0 No longer required © Copyright 2013 Hewlett-Packard Development Company, L.P. The information contained herein is subject to change without notice. Comments FY14 Gold IT Operations Specialist Criteria # people Certifications accepted for FY15 entry ID Type WBT = Web-based training ILT = Instructor-led training Number Type Comments for FY14 transitional partners Sales certifications 2 persons need to hold 1 of these certifications 00902912 HP Sales Certified - Automation and Cloud Management Solutions [2014] 00902952 00902953 WBT HP2-N46 Web based HP2-N49 Web based HP2-N48 Web based 00902954 2 Sales Certified HP Sales Certified - Business Service Management Solutions [2014] HP Sales Certified - Software as a Service Solutions [2014] HP Sales Certified - Selling SaaS Solutions [2013] still accepted Supporting courses 00722295 (SCA; 1 day) HP Advanced Sales Certified no longer needed HP Sales Certified - IT Operations Management [2012] still accepted AND 1 of the 2 persons must hold: HP Sales Certified - Automation and Cloud Management Solutions [2014] OR HP Sales Certified - Business Service Management Solutions [2014] 1 HP Sales Certified - IT Operations Management [2012] still accepted Technical certifications 2 people need to hold 1 of the certifications from the below list HP ATP - Cloud Service Automation v3 OR HP AIS - BSM Network Node Manager i v9 OR HP ATP - Storage Essentials v9 OR HP AIS - Service Manager v9 OR HP ATP - Asset Manager v9 OR AIS - HP Operations Orchestration v9 OR HP ASE - Asset Manager Software Implementation v9 OR HP AIS – Project & Portfolio Management v9 OR HP ATP – ITPS Executive Scorecard v9 OR HP ATP - Client Automation v8 OR HP Technical Certified I - Implementing SaaS Solutions [2013] OR Technical certifications - Older Versions still accepted but no longer OR HP AIS - BSM Operations Manager For Windows v9 attainable: Technical Certification 2 OR HP AIS - BSM Operations Manager For UNIX and Linux v9 OR HP ATP - Configuration Management System (CMS) v10 AIS - HP Business Availability Center v8 OR HP AIS - Universal Configuration Management Database v9 AIS - Managing HP Storage Essentials v6 OR HP AIS - BSM Platform and End User Management v9 AIS - HP Network Node Manager-i Software v8 OR HP AIS - BSM Operations Manager i v9 AIS - HP Operations Center Software v8 for UNIX OR HP AIS - SiteScope v11 AIS - HP Service Manager Implementation v7 OR HP AIS - Server Automation v9 AIS - HP Operations Manager Software v8 for Windows HP AIS - Network Automation Development Company, L.P. Thev9information contained herein is subject to change without notice. 56 © Copyright 2013 Hewlett-PackardOR 2 technical certifications less required AIS - HP Performance Insight Software v5.x no longer accepted by August 31st 2014 for partners who on boarded through transitional criteria FY14 Gold Applications Specialist Criteria # people Certifications accepted for FY15 entry Supporting Courses Exam ID Number Type WBT = Web-based training ILT = Instructor-led training Type Comments for FY14 transitional partners Sales certifications 2 persons need to hold 1 of these 2 certifications 2 HP Sales Certified - Application Lifecycle Management Solutions [2014] HP Sales Certified – Application Lifecycle Management [2012] still accepted HP Sales Certified - Software as a Service Solutions [2014] HP Sales Certified - Selling SaaS Solutions [2013] still accepted Sales Certified Supporting courses HP2-N47 Web based 00722295 (SCA; 1 day) HP2-N48 Web based HP Advanced Sales Certified no longer needed AND 1 of the 2 persons must hold: 1 Technical certifications Technical certifications HP Sales Certified - Application Lifecycle Management Solutions [2014] HP Sales Certified - Application Lifecycle Management [2012] still accepted Details in the upper row 2 people need to hold 1 of the certifications from the below list 2 OR HP ATP - Performance Center v11 OR HP ATP – ITPS Executive Scorecard v9 OR HP Technical Certified I - Implementing SaaS Solutions [2013] OR HP AIS – Project & Portfolio Management v9 OR HP ASE - Application Lifecycle Management Implementations v11 OR HP ASE - Functional Testing v11 OR HP ASE - LoadRunner v11 Older certifications still accepted: HP AIS - Application Lifecycle Management v11 OR HP AIS - Loadrunner v11 OR HP AIS - Functional Testing v11 57 © Copyright 2013 Hewlett-Packard Development Company, L.P. The information contained herein is subject to change without notice. 2 technical certifications less required FY14 Silver Autonomy Partner Specialist Supporting Courses Criteria # people Technical certifications Certifications accepted for FY15 entry ID ILT = Instructor-led training Exam Type Number Type choose 1 of the below HP ATP - Structured Data Manager v7 HP ATP - Records Manager v8.x HP AIS - TRIM v7 still accepted ATP 1 HP ATP - Data Protector v9 Link to training schedule HP0-A106 Testing Center HP0-A107 Testing Center HP0-A113 Testing Center HP ATP Data Protector v8 HP AIS – Data Protector and HP ATP - Data Protector Software v7 still accepted but no longer attainable 58 WBT = Web-based training © Copyright 2013 Hewlett-Packard Development Company, L.P. The information contained herein is subject to change without notice. HP0-A104 Testing Center Comments FY14 Platinum HP Software Specialist Specialist Criteria No specific certification criteria required to obtain Platinum level 59 # people N/A Partner needs to hold min 2 Gold specializations in the Software area: • • • • • • Gold IT Operations Gold Fortify Gold TippingPoint Gold Applications Gold Vertica Gold ArcSight © Copyright 2013 Hewlett-Packard Development Company, L.P. The information contained herein is subject to change without notice. Getting Started 60 © Copyright 2013 Hewlett-Packard Development Company, L.P. The information contained herein is subject to change without notice. Getting started How to create a Portal account: Steps 1. If you work for a Platinum, Gold, or Silver HP Partner, then you must register via Unison Partner Portal Or you can go to hp.com/eur/smartportal 2. To register for the first time, select “Register (here)”. 3. Follow the onscreen instructions to complete your registration and click “Submit”. Allow up to 3 days for your Partner Portal Administrator (PPA) or Profiling Team to approve your access. 4. Once your portal account has been approved, you will receive an email confirming your account activation. Please follow the instructions to log into the HP Partner Portal. 61 © Copyright 2013 Hewlett-Packard Development Company, L.P. The information contained herein is subject to change without notice. Accepting the Terms and Conditions Unison Parter Portal users New Unison Partner Portal users will be asked to accept the Unison Partner Portal Terms and Conditions as soon as they login, these T&Cs already contain the ExpertOne agreements. Smart Portal users If you have just registered for your HP Smart Portal account, please follow these steps to confirm your access to the HP ExpertOne program: 1. Login with your HP Smart Portal User ID and password at: hp.com/eur/smartportal 2. Navigate to “Train & Certify“ in the top menu. 3. Click 'Step 1: Agree to Program Terms & Conditions required' . Problems? 4. Click 'I affirm that I am in compliance with all applicable United States laws and regulations.' (Note: This only refers to the Export Compliance Agreement in agreeing not to provide HP training material to embargo countries such as Iran, North Korea, etc.). Please note to use a different web browser and repeat the onscreen instructions if you receive an error message when accepting the Terms & Conditions. In case you find it useful, there is a Quick Reference Card on the ExpertOne site that shows step by step how to sign the T&Cs in the Partner Portal. 5. Tick the two boxes and then click 'Confirm‘. 62 © Copyright 2013 Hewlett-Packard Development Company, L.P. The information contained herein is subject to change without notice. Your HP Leaner ID How to identify your HP learner ID An HP Learner ID is your key to HP ExpertOne certification and training. It is your unique identifier and is required to register for certification exams. Your HP Learner ID was sent to you via email when you registered for your HP Partner Portal account. If you have forgotten your HP Learner ID, visit: myexpertone.com/forms/idLookup.aspx If you would like more information on the onboarding steps, please refer to this HP Partner Quick Reference Card: http://h10120.www1.hp.com/expertone/documents/assist_kit/QRC_Part ner.pdf 63 © Copyright 2013 Hewlett-Packard Development Company, L.P. The information contained herein is subject to change without notice. HP ExpertOne Learning Tools Helping you learn and certify My ExpertOne 64 The Learning Center HP ExpertOne certifications © Copyright 2013 Hewlett-Packard Development Company, L.P. The information contained herein is subject to change without notice. Training calendar Take your exams in Pearson VUE HP ExpertOne learning tools Helping you learn and certify My ExpertOne The Learning Center HP ExpertOne certifications Training calendar Take your exams in Pearson VUE Your personal learning portal Login to My ExpertOne (www.myexpertone.com) using your HP Passport Portal access details (these are your Smart Portal or Unison Partner Portal login credentials). MyExpertOne is your one-stop resource to manage your personalized learning, training, and benefits based on your personal technology interests, expertise, and certification level. Access the My ExpertOne Quick-Start Video to familiarize yourself with the opportunities this portal has to offer and how to gain access 65 © Copyright 2013 Hewlett-Packard Development Company, L.P. The information contained herein is subject to change without notice. HP ExpertOne learning tools Helping you learn and certify My ExpertOne The Learning Center HP ExpertOne certifications Training calendar Take your exams in Pearson VUE The Learning Center holds all your personal training and certification information. For more information, click here The link to the Learning Center is accessible under ‘Train & Certify’ on HP Smart Portal or under ‘Training & Certification” on HP Unison Partner Portal. 66 © Copyright 2013 Hewlett-Packard Development Company, L.P. The information contained herein is subject to change without notice. HP ExpertOne learning tools Helping you learn and certify My ExpertOne The Learning Center HP ExpertOne certifications Training calendar Take your exams in Pearson VUE View all HP ExpertOne certification details : http://h10120.www1.hp.com/expertone/view_certifications.html Find all the HP ExpertOne certification information and learn more about the pre-requisites, available training, and exam information on a single overview page for each certification. You can filter by technology area and upgrade path availability. Certification quick reference guides are also available in pdf format to show you the progression from the first level to the master level for each certification. 1. Enterprise Group and Software Career Certifications Quick Reference Guide: http://h20195.www2.hp.com/v2/getPDF.aspx/4AA4-6578ENN.pdf 2. For sales certifications for the HP Enterprise Group and Personal and Printing Systems Group: https://www.myexpertone.com/hpcpbenefits/partnerOneTraining.aspx 67 © Copyright 2013 Hewlett-Packard Development Company, L.P. The information contained herein is subject to change without notice. HP ExpertOne learning tools Helping you learn and certify My ExpertOne The Learning Center HP ExpertOne certifications Training calendar Take your exams in Pearson VUE Register and plan your training schedule based on your location and language from the HP ExpertOne training calendar. You can also filter your search further to select virtual or non-virtual instructor-led training and technology product/solution area. Visit: https://h10120.www1.hp.com/expertone/partner_training_calendar.html 68 © Copyright 2013 Hewlett-Packard Development Company, L.P. The information contained herein is subject to change without notice. HP ExpertOne learning tools Helping you learn and certify My ExpertOne The Learning Center HP ExpertOne certifications Training calendar Take your exams in Pearson VUE Be better prepared before taking your exams Exam Preparation Guides are available for every certification exam. These guides describe the content, type of exam, required experience, exam topics, number of questions, and list the score you must achieve to pass. The guides also specify the recommended HP training, references, and additional study materials. HP highly recommends that you use these additional materials to prepare. For candidates wishing to acquire the higher technical certifications (ASE and Master ASE levels), it is highly recommended that you attend the training or study the self-study materials and have the relevant practical experience to pass the exam. Download the Exam Preparation Guides (EPG) available from each of the certification data pages, accessible via http://h10120.www1.hp.com/expertone/view_certifications.html HP certification exams are designed to be challenging and test your "real world" experience of technology. 69 © Copyright 2013 Hewlett-Packard Development Company, L.P. The information contained herein is subject to change without notice. HP ExpertOne learning tools Helping you learn and certify My ExpertOne The Learning Center HP ExpertOne certifications Training calendar Take your exams in Pearson VUE Create your HP exam profile using your unique HP Learner ID on the Pearson VUE site http://www.pearsonvue.com/hp/. From here, you can: • Find exam schedules, locations, test centers, exam FAQs • Book proctored exams and take online exams • Buy exam vouchers for future use (valid for one year) Please note: To acquire an HP ExpertOne certification, you may need to complete one or more exam/s. In some cases, you may also need to submit proof of 3rd party certification/s. Proof of certification once certification is acquired: 1. 70 Login to My ExpertOne (www.myexpertone.com) to download e-certificate, ID cards, and certification level insignia as proof of certification completion. Click ‘Benefits’ on the top navigation bar. 2. You can also check your partner certification status through the HP Certification Look-up Tool www.hp.com/partners/clt-emea (for people accessing via the HP Smart Portal https://partner.hp.com/group/upp-emea/certification-look-up-tool for people via HP Unison Partner Portal © Copyright 2013 Hewlett-Packard Development Company, L.P. The information contained herein is subject to changeaccessing without notice. Other Tools HP Press HP Press (www.hppress.com) is the official publisher of HP ExpertOne self-study guides and HP technology series books. Self-study guides help you prepare for HP ExpertOne certification at your own pace. Each self-study guide provides detailed explanations, diagrams, chapter quizzes, and a practice exam. It is the most cost-effective way to study for HP ExpertOne certification. HP Certification Look-up Tool Identify details of any certification gaps and completion timelines from the HP Certification Lookup Tool (CLT). You will find the corresponding mandatory requirements for each of your PartnerOne Program/specialization in the CLT. Plus the ‘Activity’ report within this tool allows you to view all the learning and certification achievements of your employees. Access to this tool is limited to people who have been granted one of the roles below: • HP Smart Portal Administrators (PPAs) • HP Education Managers (PEM)* • HP Champions Login by using your HP Partner Portal ID and password via: www.hp.com/partners/clt-emea for people accessing via the HP Smart Portal https://partner.hp.com/group/upp-emea/certification-look-up-tool for people accessing via HP Unison Partner Portal * All partners are recommended to have at least one HP Education Manager assigned. This role can be assigned by your company PPA through the Partner Portal. Note: To check your progress against all HP PartnerOne criteria, you need to consult your partner status report in the Unison Partner Portal under “Programs” and Hewlett-Packard Development Company, L.P.you The information contained is subject to change without notice.status. 71 © Copyright 2013 “MyPartnerOne status”. This report will also give a high level viewherein of your certification criteria Other Tools Learning Management Tool It is now easier for you to manage the skills training plan of your organization, whether it is to meet PartnerOne compliance or to optimize the skills of your sales and technical staff. Functionalities of this tool include: - See which team members have the shortest path to completing a certification - assign certifications and HP learning plans to your staff Check out this virtual tour in video form for any Partner Education Manager to understand what the Partner Learning Management Tool is, and provide you with a step by step guide on how to gain access and how easy it is to use this new tool. Besides the new functionality the video also demonstrates the HP Certification Lookup Tool. 72 © Copyright 2013 Hewlett-Packard Development Company, L.P. The information contained herein is subject to change without notice. Resources © Copyright 2013 Hewlett-Packard Development Company, L.P. The information contained herein is subject to change without notice. Resources expertonesupport.emea@hp.com partnerone.XYZ@hp.com ( XYZ stands for: fr; uki; it; Iberia; de; africa; me-ksa; alps; benelux; nordics; ru-cis) • Train & Certify and Learning Center section of the HP Smart Portal and HP Unison Partner Portal • Pearson VUE issues/registration/tools • Certification status questions and Certification Lookup Tool • Specific exams/navigation questions • HP ExpertOne Program including benefits, e-certifications, merchandize store • 1st contact for new partners • PartnerOne specialization criteria, benefits, and status Software.partner@hp.com For software partners only Contact the Partner Portal team • Login to HP Smart Portal; • Password reset; • Login issues; certificationandeducation.emeasupport@hp.com • Pre-requisites Upload in to The Learning Center (3rd party certifications) 74 © Copyright 2013 Hewlett-Packard Development Company, L.P. The information contained herein is subject to change without notice. Resources examinquiry@hp.com All exam content concerns including • Scoring, Score reports • Training alignment • Exam content topics • Retake policy • Challenges about the accuracy of exam items hpexpertone.vouchers@hp.com • Questions regarding previously purchased exam voucher Note Assist Kit HP ExpertOne Program Office – EMEA can also be contacted via Live Chat from the HP ExpertOne homepage (www.hp.com/expertone). Click the ‘Live Chat’ button to speak to a support agent straight away instead of sending an email. The Assist Kit can also be used in case you need any further assistance. Here you will find quick tips for changing company details, accepting terms and conditions, recovering learning history, etc. or course registration issues. 75 © Copyright 2013 Hewlett-Packard Development Company, L.P. The information contained herein is subject to change without notice. Thank you © Copyright 2013 Hewlett-Packard Development Company, L.P. The information contained herein is subject to change without notice.