PC/E Monitoring
ProView
Efficient IT service management for self-service networks
PC/E Monitoring
ProView
The highest possible availability of self-service systems and branch
services is decisive for retail banks. Our solutions help you monitor and
manage your self-service network consistently and efficiently.
YOUR CHALLENGES
Self-service system downtimes jeopardize business processes,
lower service quality and generate high costs.
| Focus on performance and efficiency
of the self-service network
In order to meet customers' demands, selfservice systems offering modern, non-stop
services have been installed in bank
branches, shopping centers and service
stations. As a result, year after year, the
number of transactions carried out on selfservice systems has been continually
increasing. Only with a high-performance
self-service network will you be able to
achieve the process efficiency you need to
retain a clear edge in this ever more competitive market.
Even something as simple as a cash jam in
a self-service system can lead to dissatisfied customers: if your ATM is out of order,
your customers might have to go to another branch – or even to another bank.
The availability and efficiency of the selfservice network naturally also has an influence on operating and maintenance costs.
The fewer technicians you need on site,
the lower the costs. Another substantial
cost factor is time required by staff, for
example to install new software on the
self-service systems. Above and beyond
high availability, today's customers are
also focusing increasingly on the security
of their transaction data. Permanent, fastacting protection is vital for the positive
image of your financial institution, especially in response to skimming attempts.
Meeting these challenges calls for an endto-end management solution that covers
analysis, monitoring, fault clearance and
incident management.
| Our solution: the functions
❚ Event monitoring: transaction, error and
status messages; warnings
❚ Remote operation
❚ Device queries, e.g. counter readings
❚ Service management and ticketing
❚ Job management
❚ File transfers
❚ Statistics and reports
❚ Software distribution
❚ Variable views (user interface)
network. Customers are no longer disappointed by empty or defective systems;
instead, they are satisfied because they
encounter perfectly functioning devices all
the time.
| Overview of reports and analyses
The key data in the spotlight all the time,
concise and accurately filtered: that's
what ProView offers you. The solution
features convenient views and can be
accessed via a Web browser – anytime,
anywhere. Depending on your goals, you
can focus on individual systems and check
their status. And naturally you can generate detailed analyses at any time.
OUR SOLUTION – YOUR BENEFIT
| Wincor Nixdorf's central
self-service management hub
ProView enables optimal management of
your self-service networks. The software
monitors all the systems in your network
regardless of their manufacturers. The multivendor solution required for this is made
up of two parts: the agents that continually collect data from all software and hardware components, and the server to which
the collected data is transferred.
This end-to-end self-service management
solution is configured both for devices from
the banking environment (e.g. automated
teller machines) and systems from other
market segments (e.g. airlines, kiosk systems). Terminals at third-party locations
such as shopping centers and service
stations in particular require remote
monitoring, since no dedicated staff is
available on site. Over 200 customers on
five continents are already profiting from
the benefits of ProView.
| Optimal availability of your
self-service systems
The Wincor Nixdorf management solution
for self-service networks ensures a centralized, up-to-the-minute overview of the
status of all your self-service systems.
Event monitoring provides, among other
things, current status and warning messages, details of counter readings for the
cash cassettes, and online terminal configuration queries. Comprehensive functions
for troubleshooting and around-the-clock
remote access ensure maximum availability and, at the same time, keep personnel
deployment to a minimum. Preventive
maintenance allows you to avert potential
incidents and optimize replenishment
intervals for consumables. Your retail bank
profits from the longer operating times und
enhanced profitability of your self-service
| Your benefits at a glance
❚ Enhanced customer satisfaction, higher
transaction rates and higher profits
thanks to enhanced availability
❚ Reliable protection against attempted
fraud at self-service systems
❚ Time and cost savings thanks to
centralized administration and fewer
service calls
❚ Simplified, meaningful analyses on the
basis of a comprehensive data pool
❚ Intuitive, user-friendly interfaces
Incident management
| Customer address analyses
The broad database supports your bank in
its strategic decision-making – for example, with regard to transaction data, user
frequency and site viability. You gain
meaningful marketing data that you can
use to personalize the way you address
your customers.
Administration &
configuration
Remote operation
Management desktop
Event monitoring
| Proactive security for self-service
terminals and customers alike
ProView lets you detect attacks on and
threats to your self-service estate in good
time, thus enabling you to take preventive
action. For this purpose, protection devices
such as anti-skimming modules are subject to constant monitoring and control. As
soon as the system registers a case of
fraud or an attack, it activates security
measures so that the users of the system
do not suffer any losses.
| Incident management
Our incident management consists of a
special software component with advanced functionality. This software tracks
potential incidents using ticket management and delivers reliable data on the
causes. Error messages are fully documented, prioritized and passed on via
e-mail or text message to the persons
responsible for clearing the faults.
File transfer software
management
You can enhance our solution
with additional features at
any time, thus achieving maximum
transparency in your retail
banking business.
Device monitoring
Statistics & reports
Your retail bank profits sustainably through
optimization with ProView.
Longer operating times and enhanced customer
satisfaction are the result.
E X PA N D I N G T O M E E T T H E F U T U R E
| PC/E Monitoring – the PC/E Suite's
network-centric solution
ProView monitors and manages your selfservice networks consistently and effectively. In the future, Wincor Nixdorf will
offer the network-centric solution PC/E
Monitoring, which can be integrated to run
on the PC/E Suite platform. The large volume of up-to-the-minute data that the self-
service management software provides
for all the connected systems makes it an
ideal basis for other solutions such as
business intelligence. Comprehensive
analyses and reports – which can help
define usage patterns or errors and appropriate responses – form a decisive basis
for optimization. The optimization of cash
handling and forecasting is supported and
provides a source of data for PC/E Cash
Management. Wincor Nixdorf also offers
the option of integrating PC/E Branch
Device Management so that you can
achieve end-to-end monitoring of all your
systems, even front-office peripherals.
Wincor Nixdorf's Professional Services is
your ideal partner for consulting as well as
developing and implementing your own
individual mobile strategy.
Intelligent software means
improved processes
The PC/E Retail Banking Solution Suite
offers you an IT architecture that
optimizes your sales and service
processes in the front office, for a
decisive edge that ensures a successful
future.
OUR PC/E SUITE
| New IT concepts for retail banks
The sector: The main pillars of traditional
banking business are crumbling; their
profitability can no longer be regarded as
stable, let alone rising. This is due in part
to flexible customers, who are quick to
change banks when they have a better
offer elsewhere. Market liberalization
makes this flexibility possible; thus, the
winner is the bank that succeeds in
appealing to consumers' emotions and
staying one step ahead of the competition.
However, the generally complex, heterogeneous IT architecture of most financial
institutions does not support this strategy
or the processes it requires.
| PC/E Retail Banking Solution Suite:
new momentum for sales and service
Your chances on the market hinge upon the
right strategy. Front office service and
sales play a key role, and here our modular
PC/E Retail Banking Solution Suite covers
a wide array of topics. What are the
strengths of this software package? It
concentrates completely on the front office, enabling the transformation of your
business processes and the associated IT
architecture into a future-proof retail
banking.
| The modular software suite that lets
you do more
Channel Delivery comprises solutions
for retail banks' delivery channels, making
all your processes uniform, transparent
and holistic for your customers, whatever
channel they use.
Banking Business Enabling consists of
modules for the sales and service processes of all these channels. Thanks to its
multichannel concept, these business
processes can be flexibly integrated.
Management & Optimization shows
you how Wincor Nixdorf manages and
optimizes retail banking processes and
reduces operating costs.
Security offers a holistic security
strategy that protects a retail bank’s IT
systems and networks as well as its internal and external communications.
| The PC/E architecture – open to the
future
Our solution is based on an open, netcentric multichannel architecture that is
designed to be service-oriented. Individual
modules, called Business Services, can be
used in any channel. This enables you to
customize your retail bank's business
processes.
Added value from an IT perspective ...
❚ Reusability
❚ Rapid integration
❚ Expandability
Added value from a business perspective ...
❚ Increase in profitability
❚ Reduction in costs
❚ Investment protection and futureproofness
❚ "Emotionalization" of retail banking
From the very first draft, our Professional
Services support you with well-founded,
precise consulting. In the case of IT
integration, this can range all the way to
outsourcing.
Published by
Wincor Nixdorf International GmbH
Heinz-Nixdorf-Ring 1
33106 Paderborn, Germany
Phone +49 (0) 52 51 / 693 - 33 01
Fax +49 (0) 52 51 / 693 - 59 18
www.wincor-nixdorf.com
info.banking@wincor-nixdorf.com
© Wincor Nixdorf International GmbH
All product names are registered trademarks of
Wincor Nixdorf International GmbH.
All rights reserved, particularly in relation to the grant
of a patent or the registration of a utility model.
Subject to availability and technical modifications.
Order-No. R-11033-J-Z740-1-7600
Printed in Germany, January 2010, w
Titelbild: Space Needle Tower, Seattle