eCommerce
eCommerce
Solution for Pure-Click companies
Predict customer behavior and increase sales
eCommerce companies that operate only through Internet (Pure-Click) need to have a detailed vision of their clients´
behavior, and the agility and flexibility for reacting as fast as the market requires. Customer service is a key element of their
success and therefore, in all phases of the buying process (from clients´ web visit to product delivery) they must operate in
compliance with high quality levels.
The Challenge: Detailed view of each clients´
behavior
Perform very fast analysis cycles: understanding how the
demand behaves (path of purchase).
Reduce customers churn rates: prediction and prevention of
customers that might leave.
Get a complete and individualized vision of customers and
prospects: social media, web visitors, customers´ behavior
regarding each campaign, transactional data.
Predict customer demand for stocks optimization and reduction
of unnecessary costs and expenses.
Why Quiterian?
•
Increase revenue: proximity sales,
by cloning (iteration campaigns).
•
Lower costs: early detection of the
loss of customer value, prediction
of customers churn, demand
anticipation.
•
Unified view of customers by
integrating data from social media
(Twitter, LinkedIn, Facebook),
web, campaigns results and
transactional data.
•
Higher campaigns´ effectiveness
and ROI: advanced analytics for
determining the customer profile
most likely to respond.
•
Agility and user autonomy:
analysis of large volumes of data
with total independence from IT.
The Solution: Quiterian Analytics
Predictive analytics techniques for anticipating to customer
behavior by identifying the main factors that influence in their
satisfaction, long-term relations and sales results.
Demand anticipation in order to optimize sales and stocks.
Identification of cross-selling/up-selling opportunities.
Identification of suitable offers for specific customers´ segments,
based on demographic, geographic, attitudinal and behavior data.
Campaigns management and automation.
Accurate segmentations instantly based on customer profiles.
Customers churn prediction and early detection of conversion
opportunities.
www.quiterian.com
info@quiterian.com