Technology
LOCATION: Teaching Academy, Room 420
OFFICE HOURS: Monday-Friday 8:00am-5:00pm
PHONE:
EMAIL:
407-823-6047 edhelpdesk@ucf.edu
Facilities
LOCATION: Education Complex, Room 173
HOURS:
PHONE:
Monday-Friday 8:00am-4:30pm
407-823-5003
Mission Statement
The College of Education and Human Performance (CEDHP) Office of Technology and Facilities aims to provide a high level of customer service in our efforts to provide outstanding technology and facilities support.
Computer Support

Faculty and staff must contact the Education Help Desk ( edhelpdesk@ucf.edu
) to request technology support. ( CEDHP purchased property only. We are unable to assist with any personal equipment )

Maintain, install, troubleshoot, and provide software and hardware support for CEDHP faculty and staff. o This is limited to college-owned and supported programs. o Prior to dropping off equipment for repair, user is responsible for backing up all files and documents on the machine.
o Grant personnel should request assistance via their technical coordinator. o Lab computer, iPad cart, and laptop cart software requests should be submitted a minimum of six weeks prior to the first day of each semester and should be emailed to edhelpdesk@ucf.edu
.

Train CEDHP faculty, staff, and GAs on use of Qualtrics and Interactive Whiteboards.
Equipment Checkout
 Provide equipment for checkout to CEDHP faculty, staff, or GAs. o Equipment includes technology such as laptops, projectors, and other computer-related accessories.
 GAs are only permitted to checkout equipment for a faculty-related project and need approval from their supervisor prior to checkout.
 User is responsible for removing any data from checkout items prior to returning item. o Golf cart is available for UCF business-related campus travel. o We suggest to reserve items in advance due to limited availability.
Classroom and Lab Support Mon-Thurs 8:00am-8:00pm, Fri 8:00am-5:00pm

Classroom support is provided during the academic term.

Provide technical support for College equipment located in all CEDHP multimedia classrooms.
 Laptop and iPad carts are available for use during class times. Please contact edhelpdesk@ucf.edu
to make a request.
Infrastructure

Provide server support to the CEDHP which includes but is not limited to: Backup and storage of critical user data ( storage limits apply ), shared data folders, internet and intranet CEDHP websites, software updates and deployments, and network printers.

Authentication: Coordinate with CS&T to provide unified NID access to CEDHP workstations and servers. o NID accounts will still need to be registered and given access to CEDHP non-public facing workstations. Please contact edhelpdesk@ucf.edu
or call 407-823-6047 for more info.

Purchasing

Recommend and facilitate the purchase of specific technology and software. o Grant personnel should request assistance via their Technical Coordinator. o All technology items and software require approval prior to purchasing.
Signage
 Provide means to distribute information via TV(s) in Education Complex, Morgridge International
Reading Center, and Teaching Academy. o Digital signage can be posted on the TV(s) in Education Complex, Morgridge International
Reading Center, and Teaching Academy. o Fliers can be posted on the bulletin boards in the Education Complex and Teaching Academy. o Only signage that directly benefit CEDHP faculty, staff, and/or students will be approved. o Email signage requests to edhelpdesk@ucf.edu
for approval.
Web and Application Development

Create, develop, and troubleshoot approved websites/projects for CEDHP faculty and staff.

Offer consultation in planning website development for approved CEDHP projects.
 Post content to CEDHP owned and maintained website(s) as requested by website coordinator.
Facilities
 Schedule and facilitate functions in the 12,600 square foot Gymnasium.
 Maintain the CEDHP facilities to ensure a safe environment.
 Install keyboard trays and other specialized furniture equipment for the CEDHP.
 Assist with faculty and staff office moves.
 Provide Lost and Found service for the CEDHP. Lost and found items can be reported to Teaching
Academy 420 during business hours.

Maintain University door keys for the Education Complex, College of Education Center, Morgridge
International Reading Center, and Teaching Academy.
Room Scheduling
 Reserve college-controlled rooms in the Teaching Academy and Morgridge International Reading Center. o Please visit education.ucf.edu/roomrequest to submit a room request. o Scheduling inquiries can be directed to cedhpres@ucf.edu
.
 Coordinate technology and facilities needs for events. o Meet with requestors for walk-throughs prior to event date. o Provide technology support during events. o Technology requests must be made at least two weeks prior to event date.

Submit custodial and pre-cool work orders with Facilities Operations as needed.
Building service issues requiring immediate attention (example: leaking toilet) should be reported to UCF Facilities Operations at 407-823-5223.