You have a vision
of your property’s
potential.
Together we will
turn potential into
reality.
Who We Are
Access Hotels & Resorts is a full-service hospitality management and
consulting firm specializing in hotel, project and asset management. Our
leadership team consists of hospitality veterans who possess a remarkable
combined one hundred years of experience in the industry. Access is a
trusted partner to hotel owners, developers and financial investors in the
competent evaluation and management of projects and assets.
We are experts in hotel:
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Management
Acquisition
Renovation
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Asset Management
Development
Repositioning
Our expertise in a
diverse selection of
services allows us to
tailor a strategy,
then implement
and execute
a plan that will
make your vision
a reality.
Quick
Facts
• Our headquarters
are in Las Colinas,
Texas with regional
offices in Philadelphia,
Pennsylvania and
Orlando, Florida.
• We have 1,500 propertylevel employees.
• We’re approved
operators for Small
Luxury Hotels,
Starwood Hotels and
Resorts, Choice and
Intercontinental Hotel
Group.
• We’ve achieved Four
Diamond awards at four
hotels.
Our Company…
Began in 2005 with an inventive approach to hotel management. Because
each of our founding members has 25+ years experience in hospitality
management, we knew what worked and what didn’t. We were and
remain uniquely qualified to present our ideas on revenue generation
and cost reduction to those who wanted to see true change.
Our
People
Mark Lahood — Managing Principal and Co-Founder
Thomas Baker — Managing Principal and Co-Founder
Barry Caplan — Managing Principal and Co-Founder
Gunther Zweimuller — Executive Vice President
Cathy Brand — Vice President of Finance
Nicole Morgan — Director of Reservations
Graham Asher — Vice President of Operations
Steven Seghers — Vice President of Technology and eDistribution
Our team consists of hospitality innovators.
Each member possesses a unique strength,
experience and specific set of skills
that we leverage to your advantage.
Our Mission Statement
At Access Hotels & Resorts, we are dedicated to assisting hotel owners in
the maximization of the value of their assets.
We believe that through market and operational analysis, capital
expenditure planning and strategic asset positioning, we can optimize
market penetration and control costs to maximize ROI. Together we work
to create value.
What We Do
We specialize in the operation of full-service upscale hotel assets,
both branded and un-branded.
Our in-house management includes:
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Acquisitions/Dispositions
Project Management
Branding and Positioning
Human Resources
Accounting & Reporting
Multi-Level Customer
Relationship Management
• Reputation Management
and Social Media Solutions
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Renovations
Operations
Training
Food & Beverage
Marketing & Sales
Data Services
Engineering
Revenue Management
Technology Solutions
Our Approach is
Always Customized
Operations
Access management has unparalleled expertise in operations. In all
segments of our business, we are unique in the industry because we
deliver great guest experiences based on Access operating standards.
We work closely with our partners to customize the guest experience
for each property to the specific market and design original facilities. We
implement our services to be consistent with all Access properties. We take
advantage of the locations, environment and owner’s objectives to create
exceptional experiences for guests, resulting in memorable stays and high
guest satisfaction.
Direct Sales and Marketing
Access Hotels & /Resorts is nationally recognized for our strong sales
and marketing organization. We define key market segments, establish
individual and team goals, develop and train sales teams, implement key
account reward programs, stress the importance of proper communication
with initiatives and engage hotel staff with our emphasis on education and
philosophy of “Everybody Sells.”
Technology and eCommerce
We fuse internet marketing and eCommerce strategies to maximize your
online efforts. Our online brand direction, website development, pay-perclick ads and proactive email campaigns are dynamic to drive success. We
initiate and leverage relevant partnerships with high-end web portals as
well as clearinghouse sites when needed to drive occupancy. We track
results with monthly and real-time reports to show revenue per source,
click flow, conversion, source tracking and call volume.
Accounting and Finance
Our accounting systems are centralized and standardized, managed by
the local, on-site accounting team with corporate backup and support.
Tight expense control is a powerful tool to maximize the bottom line. We
provide our local staff with daily financial reports for immediate feedback.
Typically, we operate a hotel with half the overhead personnel compared
with other management companies. We do an internal audit performed on
a routine basis to ensure compliance with all accounting and operational
procedures and controls to protect your asset. We do customized owner
reporting, in addition to a standard monthly financial package, cash flow
analysis, annual budget and monthly forecasts.
We’re
Proud of
the
Properties
We Manage
Our managed properties
span the United States and
Caribbean. Every hotel and
resort we manage is rated
as one of the top three
hotels in their respective
cities by TripAdvisor
due to consistent guest
satisfaction and top-notch
management.
Bacara Resort & Spa — Santa Barbara, California
The Westport Inn — Westport, Connecticut
The Lodge of Four Seasons — Lake Ozark, Missouri
The Palace at Playa Grande — Rio San Juan, Dominican Republic
Distrikt Hotel — New York City, New York
KinHa Beachscapes Resort — Cancun, Mexico
Sax Hotel Chicago — Chicago, Illinois
Seton Hotel —New York City, New York
Bacara Resort & Spa
Santa Barbara, California
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Our re-structured labor and expense guidelines had a positive NOI
impact of $1.1 million for balance of 2011
We created and implemented a comprehensive sales structure and
complete revenue management program with great results
The Distrikt Hotel
New York City, New York
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For first eight months, ran at 85% occupancy and averaged $225 ADR
Our team centralized accounting and handled brand creation
The Lodge of Four Seasons
Four Seasons, Missouri
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We analyzed and implemented a zero-based budgeting process,
including wage and labor standards
We developed a comprehensive sales and marketing strategy,
including an eCommerce plan, yield strategy and room segmentation
KinHa Beachscapes Resort
Cancun, Mexico
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Increased direct website bookings from 10% to 21% in three months
Occupancy increased by 11% in the first five months of operation
The Westport Inn
Westport, Connecticut
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Our team completed the property’s full conversion to Ascend Collection
affiliation
Under our direction, the hotel completed a $4 million renovation of
all guest rooms and public areas and added a new indoor pool, a new
restaurant, bar and grand ballroom
The Palace at Playa Grande
Rio San Juan, Dominican Republic
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Our team handled complete brand creation
We centralized accounting and provide full revenue management and
reservation services
Sax Hotel Chicago
Chicago, Illinois
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Successful transition of management team and implemented guest
service training and standard operating procedures
Launched new website, rebranding, identity, comprehensive
ECommerce plan and new technology platform
Seton Hotel
New York City, New York
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Increased RevPAR 30% year over year and average room rate by 25%
Managed completion of multi-million dollar renovation, then
rebranded and launched as a new boutique New York City hotel
Our Prior Portfolio
Branded and Independent Properties
The Melrose Hotel — Dallas, TX
The Melrose Hotel — Washington DC
The Melrose Hotel — New York City, New York
Belmont Hotel — Dallas, Texas
The Westin Great Southern — Columbus, Ohio
Who
Are Our
Primary
Clients?
BPG Ltd
bpgltd.com
Allerton Crowne Plaza — Chicago, Illinois
Inn of Chicago — Chicago, Illinois
Holiday Inn City Centre — Chicago, Illinois
Chartres Lodging,
formerly Oxford Lodging
chartreslodging.com
Streamline Towers — Las Vegas, Nevada
Asset and Project Management
Kokua Hospitality
kokuahospitality.com
The Allerton Hotel — Chicago, Illinois
The Inn of Chicago — Chicago, Illinois
City Centre Hotel and Sports Club — Chicago, Illinois
Warwick International
Hotels
warwickhotels.com
Adams Mark Hotel Chain Acquisition
Indigo Hotel — Cherry Hill, New Jersey
Palmetto Lodge — Baton Rouge, Louisiana
The Worden Hotel — Saratoga Springs, New York
Desoto Hilton — Savannah, Georgia
Four Seasons Realty Inc
4seasonsrealtyinc.com
Pulte Homes
pultehomes.com
Barnsley Gardens Resort — Atlanta, Georgia
The Allegria Hotel — Long Beach, New York
The Ellis Hotel — Philadelphia, Pennsylvania
LaSalle Hotel Properties
lasallehotels.com
Access
Hotels &
Resorts
Providing the access you need
for a successful partnership.
You have a vision
of your property’s
potential. Together we
will turn potential into
reality .
AccessHospitality.com
400 E Royal Lane
Suite 290
Las Colinas, Texas 75039
972.869.7607