Managed and Cloud Services Outsource IT Solutions to Focus on Your Core Business Growth With over 6 years experience delivering the GlobalSURE suite of Managed Services solutions providing on-­‐premise and Cloud-­‐based services, GTRI brings advanced engineering expertise to take the IT burden off your staff, enabling them to focus on core business-­‐
effecting projects. GlobalSURE Cloud provides OpEx business solutions that eliminate the need for hardware procurement, administration and maintenance contracts. Cloud solutions support data center expansion, corporate data security and BYOD, Business Continuity and Disaster Recovery and Cisco-­‐Hosted voice over IP. Our 24x7x365 Denver-­‐based Network Operations Center (NOC) manages all GlobalSURE solutions. Solutions Your mission critical applications run on your IT infrastructure. GlobalSURE allows your IT staff to focus on your core business and monitor/manage your infrastructure 24x7 to maximize uptime of critical applications and minimize the downtime when issues arise. •
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24x7x365 monitoring and alerting ITIL-­‐based incident and problem management Advanced troubleshooting and remediation Capacity and life-­‐cycle planning analysis Hardware RMA and service provider notification Managed Cisco UC Top Cisco-­‐certified UC engineers monitor, manage, troubleshoot and remediate your CallManager, Unity and UCCX environments. •
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24x7x365 monitoring and alerting Moves, Adds, Changes and Deletes (MACDs) ITIL-­‐based incident and problem management Advanced troubleshooting and remediation Capacity and life-­‐cycle planning analysis Hardware RMA and service provider incident notification Managed WLAN Industry-­‐leading expertise in WLAN monitoring and managing internal and guest wireless LANs for Cisco, Meraki and Aruba platforms. •
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24x7x365 monitoring and alerting WLAN controller and access points ITIL-­‐based incident and problem management Advanced troubleshooting and remediation Capacity and lifecycle planning analysis Managed Infrastructure as a Service (IaaS) Minimize CapEx for data center growth. Provide the ability to rapidly provision services for application development and test teams to shorten your time to market/revenue. Eliminate future procurement, management and maintenance of physical assets. •
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Redundant design to meet your performance needs CPU, RAM, storage, network and VM licensing Rapid expansion and provisioning Backup with frequency and retention options Audit and charge-­‐back capability Managed Virtual Desktop Infrastructure (VDI) High performance application delivery to your on-­‐
campus and remote employees. Control corporate data access and application licensing costs with user profiles to meet your employee profiles. Industry experts design, implement and manage this mission-­‐critical environment. •
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Provide secure access to corporate data and applications Removes sensitive corporate data from end user devices Empower BYOD Cloud and hybrid deployments supporting OpEx VMWare and Citrix-­‐based solutions Managed Disaster Recovery as a Service (DRaaS) Ensure your Business Continuity (BC) with a Cloud-­‐based solution that includes developing/updating your BC plan, design requirements to meet your unique business requirements and environment, including annual operational failover test to validate your ability to fail AND fail back. •
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Business Continuity plans developed Testing windows planned and executed RTO and RPO to meet your business requirements Supports compliance requirements Cisco Hosted Collaboration Solution (HCS) Provide full-­‐featured Cisco Collaboration solution from the Cloud on a per-­‐phone basis. Full feature sets on an OpEx basis with no hardware or SmartNET costs. • Voice, Voice Mail, Messaging and Mobility features • Includes Cisco UC licenses, maintenance and upgrades • Full GTRI NOC monitoring, management and MACDs Managed Network Infrastructure MCSFS140303 www.gtri.com | sales@gtri.com | ©2014 Global Technology Resources, Inc. Page 1 of 2 Managed and Cloud Services Recent Accomplishments Performance Views of Your Infrastructure • 100% ITIL v3 Foundation certification of NOC GTRI engineers • Over 2,300 trouble tickets created and closed in 2012 • Added State, Higher Ed, Banking and Federal customers • Migrated IaaS customers VM environment across data centers • Launched customer portals providing real-­‐time dashboards • Customers in North and South America, Europe, Africa and Asia Common Challenges Solved with Managed and Cloud Services Challenge Applications Solution Set Advanced Technology Expertise • Doing more with limited staff • Budget and time constraints for training • Ever changing business requirements • Ever changing technology environment • LAN and WLAN monitoring • VoIP administration • Rapid provisioning of IT resources for application development and testing • Shorter time to market • Reliable back up •
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Managed Network Infrastructure Managed Cisco UC Managed WLAN Managed IaaS Managed VDI Managed Disaster Recovery Managed HCS 24 x 7 x 365 Support •
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Limited staffing budgets Business operations 24 x 7 Downtime = lost revenue Downtime = customer satisfaction issues • Downtime = lost brand reputation •
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LAN and WLAN monitoring VoIP administration Data center admin and monitoring Institutionalized data security 2012 average cost of downtime = $5,000/minute; $300,000/hour •
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Managed Network Infrastructure Managed Cisco UC Managed WLAN Managed IaaS Managed VDI Data Security • Protect sensitive corporate data • Increase worker efficiency • Unknowns of BYOD • Office worker access to email, web, and internal apps • Mobile workers access to apps and data • Centralized and secure corporate data Disaster Recovery • Maintain operations in case of disaster • Develop an up-­‐to-­‐date Business Continuity Plan (BCP) • Fail over to operational site per RTO and RPO requirements • Test plan development • Fail back when primary site operational • Annually executed test plan • Fail over and fail back validation Continual Business Growth • Limited staff resource keeping up with •
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growth demand • Capital procurement cycles delaying application development, testing and time to market • No more capacity in internal IT resources • Ownership of IT infrastructure not a competitive advantage LAN and WLAN management VoIP management Data center management Data security, mobility and BYOD Business continuity • Hosted Managed VDI • On-­‐premise Managed VDI • Managed Disaster Recovery •
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Managed Network Infrastructure Managed Cisco UC Managed WLAN Managed IaaS Managed VDI Managed Disaster Recovery Managed HCS Certifications GTRI team members continually achieve and update both vendor-­‐specific and technology/industry-­‐specific certifications. Corporate • Cisco Master Managed Services • Cisco Master Unified Communications • Cisco Master Security • Cisco Master Cloud Builder •
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Meraki Partner Aruba Partner VMWare Enterprise Partner Citrix Platinum Partner Contact GTRI For more information on GTRI’s Big Data practice or to engage GTRI in your next Big Data project, please contact us at sales@gtri.com MCSFS140303 www.gtri.com | sales@gtri.com | ©2014 Global Technology Resources, Inc. Page 2 of 2