CASSANDRA JAMES, PMP, CSM
TEN+ YEARS OF EXPERIENCE IN REQUIREMENTS MANAGEMENT,
TRAINING DOCUMENTATION AND PROJECT MANAGEMENT
WEB DEVELOPMENT
DATABASE:
OPERATING SYSTEMS:
MS PRODUCTS:
JavaScript, CSS, HTML, PHP
MySQL
Windows XP/2000, Linux Ubuntu 8.0
Office (v95 – 2010), Active Directory, Windows Server (NT – 2008),
Windows (95 – 7) MS Project, Visio
INDUSTRIES SERVED: Financial, Healthcare, and Education
TASK AREAS:
• Business Process Improvement, Change Management, Implementation. Balance strategic mission and
tactical methods for implementations that reach client goals (profit/savings). Duties include: creating
and updating schedules, scopes, forecasts, and communication plans. (SharePoint, MS Project, MS
Office).
Professional Experience
August 2015 – January 2016 – Project Manager | Louis Berger PMO
• Project scope: Establishment of Project Management Office
• Involved in establishing and deploying a common set of project management processes and templates.
• Establishing training to build core project management competencies and a common set of experiences
for reduction in overall training costs to outside vendors.
• Establishing project management coaching services to keep projects performing to established KPIs.
• Establish guidelines for providing visibility to management in a common and consistent manner.
April 2014 – July 2015 – Jr. Project Manager | CapGemini/Horizon EPMO
• Assist with managing multiple projects in matrix environment (teams 20+, budgets 1M+).
• Experience in implementation of changes in the existing claim processing integrated systems (EDW,
EDI, MFT, MDM/IDS, Member Portal, Single Sign-On and Web Access Management).
• Assist with managing software projects through all phases of the SDLC.
• Assist Senior Project Managers with financial projections and chargeback monitoring.
• Report to Program Manager, tweaking Executive level presentations, scheduling and facilitating
meetings.
• Assisted with developing and implementing stakeholder communications plan.
• Scribe and distribute meeting minutes for follow up to issue and risk resolutions.
• Maintain collaborative database(s) and project plans.
• Accomplishment: CapGemini Delivery Excellence Award Recipient, 4th Qtr, 2014
May 2013 – February 2014 Project Coordinator | Design Strategy/JP Morgan
•
•
Assisted with developing communications plan for Relocation Team consisting of staff, consultants, and
vendors.
Assisted with gathering data and figures for relocation budget; then devising project workbook for
monitoring tasks, milestone dates and budget.
Aug 2013 – Dec 2013 IT Consultant | Hewlett Packard/Bristol Myers Squibb
IPad/Salesforce Implementation Project
•
Assisted in eliciting, analyzing, and validating requirements using interviews, document analysis,
requirements workshops, storyboards, surveys, site visits, use cases, competitive analysis, and workflow
analysis (MS Office, Visio, SharePoint).
Mar 2013 – May 2013 Technical Writer | SunTrust Mortgage
•
Supervised project for on-the-job training materials and job aids as mandated by SAS audit standards.
May 2012 – Feb 2013 Project Coordinator | University of Alabama - Birmingham
• Coordinated meetings, maintained project metric reports (success, risk factors) in MS Office, Project,
SQL.
• Performed product demos (HealthStream, HTML, Adobe).
• Tracked resource utilization and budget (web based app).
Nov 2012 – Feb 2013 Project Coordinator/Jr Developer | Axcess Web Technologies
• Utilized Agile methodology to manage web development project activities.
• Gathered requirements for various client projects.
• Facilitated iterative planning and demo testing meetings between developers and clients.
• Assisted in eliciting, analyzing, and validating requirements using interviews, storyboards, surveys, site
visits, use cases, and competitive analysis (MS Office).
• Assisted in coding and debugging commercial websites (HTML, CSS, JavaScript, Linux Ubuntu).
Jan 2011 – August 2012 Project Lead/Coach | State University of New York,
Advantage Career Training Solutions, Shelton State Community College
• Project Lead ensuring cross-functional coordination (accounting, stakeholders, IT department) for
Certiport Testing Facility Certification Project (MS Project, MS Office).
• Designed and uploaded online curriculum to in-house training website (Moodle, MS Project, MS Office).
• Instruct in MS Office, SQL Server, A+ Prep, MCSA Prep, Supervisory Skills, Agile Methodology,
Champion Mindset.
Cassandra James
Aug 2001 – Dec 2010 Project Manager | Npower New York
• Established and managed relationships (executive, finance, project teams, vendors). Accomplishment:
100% retention rate for 3 years.
• Utilize MS Office and project management software for reporting (MS Project, web-based apps, SQL).
• Arrange and facilitated status meetings utilizing a detailed communication plan to ensure routine, timely
and accurate communication. (Microsoft Certified Professional; Cisco Certified Network Associate).
Education
• 1990 | Seton Hall University - Bachelor of Science, Public Administration
South Orange, NJ
• 1996 | Stevens Institute of Technology – 5 credits, M.S. Program, Management Info Systems Hoboken, NJ
Areas of Interest
• Author, “How to Go From BooHoo to WooHoo in 90 Days”
livincreatively@gmail.com
973-946-0706
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