Course profile
Page 1 of 3
August 2013
Internal Quality Management System Auditing
This course is awarded certification by the IRCA for the IRCA/2180
Number: AO17482
Number: A17483
Course aim
The aim of this course is to provide the delegates with the knowledge and skills required to perform an internal
audit of part of a quality management system based on ISO 9001 (or equivalent) and report on the effective
implementation and maintenance of the management system in accordance with ISO 19011.
This course does not address ISO 9001 in detail, and does not aim to equip delegates with the knowledge and
skills to determine conformity, or otherwise, with ISO 9001.
Learning objectives
On successful completion of this course, the delegates will have the following knowledge and skills:-
Knowledge
•
•
With reference to the Plan, Do, Check, Act cycle, explain the process-based quality management
system model for ISO 9001, and the role of internal audit in the maintenance and improvement of
quality management systems.
Explain the role and responsibilities of an auditor to plan, conduct, report and follow up an internal
quality management system audit, in accordance with ISO19011.
Skills
Plan, conduct, report and follow up an internal audit of part of a quality management system based on
ISO 9001, and in accordance with ISO 19011.
This course has been developed in line with ISO 9001:2008 QMS series of standards, ISO 19011:2011
Guidelines for auditing management systems, and IRCA/2180 13/2.
•
Course duration and timetable
2 days, starting at 9.00 am to 5.30 pm with 45 minutes lunch and 2 coffee breaks (am and pm)
Course content
•
•
•
Plan, Do, Check, Act cycle, process-based quality management system model for ISO 9001
Role of internal audits in the maintenance and improvement of quality management systems
Role and responsibilities of an auditor to plan, conduct, report and follow up an internal quality
management system audit, in accordance with ISO 19011
Future assurance through business quality
VAT Registration Number: 757271804
Tel: 0044 (0) 7785 392933 ~ Email: enquiry@abbassiltd.com ~ Web: www.abbassiltd.com
Registered Office: 2, Withybed Way, Thatcham, Berkshire, RG18 4DG ~ Company Number: 04038382
•
•
•
•
•
•
•
•
•
•
•
Page 2 of 3
August 2013
The requirements for internal audit, as described in ISO 9001
The terms and definitions used in auditing
Audit objectives, and contribution to the maintenance and improvement of quality management
systems
The Audit process
Audit planning and preparation
Conducting audit activities
Obtaining and evaluating audit evidence
Audit findings and reaching an audit conclusion
Reporting audit results (verbal report and written report)
Completing the audit
Following up on audit findings
Who should attend
All individuals involved in planning, conducting and managing internal QMS audits and audit programmes who
require to develop their knowledge and skills in internal auditing of Quality Management Systems.
Course style
•
•
•
•
•
•
•
•
Pre-course reading material, and reading list
tutor presentation
practical skills development exercises - case studies and role plays
interactive discussion and participation throughout the course
group work activities
continuous assessment of delegates' performance
highly interactive using accelerated learning techniques
Pre Course Requirements
The IRCA recommends that delegates attending this course have the following prior knowledge:
Management systems
• Understand the Plan-Do-Check-Act (PDCA) cycle
Quality management
• A basic knowledge of the concepts of quality management and the relationship between quality
management and customer satisfaction
• Understand commonly used quality management terms and definitions, as given in ISO 9000
ISO 9001
• An understanding of the requirements of ISO 9001, which may be gained by completing an IRCAcertified QMS Foundation training course or equivalent
Some pre-course reading material and a reading list is provided to assist delegates who wish to obtain some
knowledge of the above, or refresh and/or improve their knowledge of the above
Homework
The course includes light homework for the first evening requiring approximately 45 minutes time
Course assessment
It is a requirement of the IRCA Certified courses that delegates successfully achieve the course learning
objectives before a certificate of successful completion can be awarded.
Future assurance through business quality
VAT Registration Number: 757271804
Tel: 0044 (0) 7785 392933 ~ Email: enquiry@abbassiltd.com ~ Web: www.abbassiltd.com
Registered Office: 2, Withybed Way, Thatcham, Berkshire, RG18 4DG ~ Company Number: 04038382
Page 3 of 3
August 2013
Delegates’ assessment is important as it provides the delegates with feedback on their performance during the
course, helping them to identify their strengths and weaknesses and to take actions. In addition, the tutors’
continual assessment of delegates ensures that weaknesses in any areas are identified during the course so
that actions are taken to help the delegate achieve the learning objectives.
Delegates are assessed for achieving the course learning objectives. There is a two-part assessment
conducted throughout the course.
a) Continuous Assessment by the tutor
Each delegate will be assessed by the tutor throughout the course for the achievement of the course Learning
Objectives. This is carried out through the delegate’s feedback received for course workshops, activities and
quizzes, and also through a continuous assessment from delegate’s participation in discussions, teamwork,
time management and communication to the class and Tutor.
b) Course final Quiz
There is a short quiz at the end of day 2 to assess the learning objectives.
b) Attendance, Punctuality and Time management
Attendance, Punctuality and Time Management are good qualities for an auditor and essential for auditing.
These are therefore assessed, and full attendance is required for successful completion of the course. Time
management during exercises and feedback is assessed.
Course Certificate
A “Certificate of successful completion” of the course is awarded to those delegates who successfully
complete the course assessment.
Those delegates who are not successful in parts (a) and (b) of the assessment are only awarded a “Certificate
of Attendance” for the course.
Course outcome
Successful completion of this course satisfies only part of the Training requirements set by the IRCA for
Certification as an “Internal QMS Auditor”. Delegates must ensure that they meet additional training
requirement as well as other requirements set out by the IRCA, should they wish to apply to the IRCA for
certification as an “Internal QMS Auditor”.
For further information please visit www.irca.org
Future assurance through business quality
VAT Registration Number: 757271804
Tel: 0044 (0) 7785 392933 ~ Email: enquiry@abbassiltd.com ~ Web: www.abbassiltd.com
Registered Office: 2, Withybed Way, Thatcham, Berkshire, RG18 4DG ~ Company Number: 04038382