1. What is root cause analysis?
a) A problem solving technique
b) Clause of ISO 9001:2008
c) Something a gardener would use
d) None of the above
2. The non-fulfilment of a requirement is called
a) A concession
b) A nonconformity
c) A correction action
d) All of the above
3. Recurring action to increase ability to fulfil requirement is called
a) Continual improvement
b) Preventive action
c) Quality improvement
d) None of the above
4. Action to eliminate the cause of a detected nonconformity or other undesirable situation is
a) Management review
b) Document and data change
c) Corrective action
d) All of the above
5. A document review can be used to
a) Establish the documentation requirements of ISO 9001 have been met
b) Assess an organization’s readiness for an ISO 9001 audit
c) Plan the on-site audit
d) All of the above
6. What information is being sought during a third party audit of a quality system
a) A list of nonconformities to ISO 9001
b) Objective evidence of conformity with ISO 9001
c) Management commitment to quality assurance
d) None of the above
7. What are some of the goals of quality management?
a) Productivity and efficiency
b) Providing easily accessible documentation for procedures and work instructions
c) Improving the quality of the end product or service
d) All of above
8. What is the primary difference between quality control (QC) and quality assurance (QA)?
a) QC is a technique while QA is a strategy
b) QC pursues improvements while QA uncovers defects
c) QC uncovers defects while QA pursues improvements
d) QA is a technique while QC is a strategy
9. A system based on the requirements of ISO 9001 aims to
a) Achieve Customer Satisfaction
b) Demonstrate an organization’s ability to consistently supply conforming products
c) Prevent non conformities
d) All of the above
10. The purpose of ISO 9001:2008 is
a) It ensures that all organizations work in the same way
b) It ensures that the quality of an organization’s product and services is of the highest
c) It demonstrates that an organization is committed to enhance customer satisfaction
d) None of the above
11. Which of the following are appropriate as the criteria for a QMS Audit
a) ISO 9000
b) ISO 9004
c) ISO 19011
d) None of the above
12. Changes in an organization must be
a) Authorized only by Top Management
b) Allowed to occur naturally
c) Controlled to preserve the integrity of the quality system
d) None of the above
13. Quality System Audits are used to
a) Identify opportunities for improvement
b) Determine the effectiveness of the quality system
c) Permit listing of the audited organizations quality system in a register of certified quality
management system
d) All of the above.
14. The purpose of the ISO 9001:2008 certifications is to
a) Certify all suppliers worldwide
b) Establish international quality standards
c) Spread European standard worldwide
d) Certify products
15. Inspection assures that
a) The process is in control
b) Product meets specification
c) Quality problems are solved
d) Supplier quality is acceptable
Answers to be emailed to [email protected] or hand delivered to
Quality Department.
Entries to be forwarded on or before 11th November 2014.
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