State of Montana
Office of the Governor
Executive Order No. 20-04
Executive Order Establishing the Montana 2-1-1 Community Coalition
WHEREAS, the Federal Communications Commission of the United States of America has designated 211 to be
used for access to community information and referral services; and
WHEREAS, a 2-1-1 multi-tiered plan to establish a system to facilitate the public’s access to community, social
service and disaster prevention and response information, public and community health information will make our
state's communities safer, stronger and better prepared to respond to threats of domestic and international terrorism
and domestic emergency situations of all natures; and
WHEREAS, establishing a coordinated system at a statewide level to facilitate the public’s ability to access these
vital services is a critical component of Montana’s efforts to disseminate information and respond to critical
incidents including those related to Montana’s homeland security; and
WHEREAS, a fully integrated 2-1-1 system will allow the public and social service providers to access information
about various social and health services through a single information network by dialing 2-1-1 or accessing an
Internet website housing a comprehensive database of resources statewide;
NOW, THEREFORE, I, Judy Martz, Governor of the State of Montana, by virtue of the authority vested in me by
the Montana Constitution and laws of the State of Montana, hereby establish the Montana 2-1-1 Community
Coalition.
I. Purpose
1. The purpose of the Montana 2-1-1 Community Coalition (hereinafter the “Coalition”) is to serve in an
advisory capacity as the lead state entity in the development of an implementation plan for a multi-tiered
response and information plan in the State of Montana.
2. The Montana 2-1-1 Community Coalition shall develop an implementation plan for a statewide 2-1-1
system, including but not limited to:
 Defining an oversight structure for the implementation of a statewide 2-1-1 service with the state's
existing call center structure to ensure the prompt and efficient disseminations of information and
referral by a highly trained personnel of a call center maintaining the standards of the Alliance of
Information and Referral Systems;
 Defining processes, protocols and policies to guide the implementation, management and ongoing
operations of the state’s 2-1-1 system;
 Monitoring compliances with Alliance of Information and Referral Systems standards for the
creation of the state’s 2-1-1 system and its call center(s) operations;
 Identifying and maximizing the leveraging of resources to establish and sustain the state’s 2-1-1
system;
 Easing the public’s access to social service, health and safety information in times of emergency;
 Integrating the 2-1-1 system with other public safety, homeland security and social service
initiatives; and
 Working with the Montana Public Service Commission and telecommunication providers to establish
statewide 2-1-1 service that is free to the public.
3. The Montana 2-1-1 Community Coalition shall:
 Meet at least quarterly;
 Make recommendations about items detailed above to the Governor, including impact on select
populations; and
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Reach out to local communities regarding the state’s 2-1-1 initiative.
The Coalition is allocated to the Governor’s Office for administrative purposes.
II. Composition
The Montana 2-1-1 Community Coalition shall be comprised of up to twenty-five (25) members, as set forth below,
representing their respective areas, each of whom shall be appointed by the Governor, and serve, without
compensation, at the pleasure of the Governor:
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County Government;
United Way organization that currently funds a Information and Referral system;
Community information and referral provider;
Montana Department of Public Health and Human Services;
Indian Health Service representative;
Montana Coalition Against Domestic and Sexual Violence;
Montana Department of Military Affairs, Disaster and Emergency Services;
Montana Library Association;
Montana Department of Administration;
Tribal Government;
Community nonprofit organization that coordinates service providers;
Local or county law enforcement;
Community organization that coordinates disaster relief delivery;
Montana Public Service Commission;
State or Local Area Agency on Aging; and
Legislature
The Chair shall be elected by a majority vote of appointed members. The Chair shall have the power to convene the
Montana 2-1-1 Community Coalition and report on its activities and recommendations
III. Duration
The Council shall exist for a period of two years from the effective date of this order. This Order is effective
immediately.
GIVEN under my hand and GREAT SEAL of the State of
Montana, this ___ day of __________, 2004.
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JUDY MARTZ, Governor
ATTEST:
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BOB BROWN, Secretary of State