The Effects Of Information And Communication
Technologies (ICT) On The Performance Of The Office Staff
/Secretaries (Case Study Of First Bank Of Nig Plc Enugu
(Emene) Branch
1
TABLE OF CONTENTS
Title
i
Approval page
ii
Dedication
iii
Acknowledgement
iv
Abstract
vi
Table of contents
viii
CHAPTER ONE
1.0
introduction
1
1.1
background of the study
1
1.2
statement of the problems
4
1.3
the purpose of study
5
1.4
significance of study
6
1.5
research question
7
1.6
scope of the study
8
CHAPTER TWO
2.1
Review of relative literature
9
2
2.2
The concept of communication technology
11
2.3
What is information technology
12
2.4
Types of information technology
19
2.5
The effectives of modern information
communication equipment on the office staff
21
CHAPTER THREE
Research procedure / methodology
26
3.1
Research design
27
3.2
Area of study
28
3.3
Population of the study
28
3.4
Sample and sampling procedure
29
3.5
Instrument for data collection
29
3.6
Validation of the research instrument
30
3.7
reliability of the research instrument
30
3.8
Method of administration of the research instrument
32
3.9
Method of data analysis
32
CHAPTER FOUR
4.1
Presentation and analysis of data
34
3
4.2
Percentage analysis of data collected
34
CHAPTER FIVE
Discussion implication recommendation
45
5.1
Discussion of result
46
5.2
Conclusion
46
5.3
Implication of the results
47
5.4
Recommendation
48
5.5
Suggestion for further research
48
5.6
Limitation of the study
49
Bibliography
51
Appendix i
54
Appendix ii
55
CHAPTER ONE
INTRODUCTION
1.1
BACKGROUND OF THE STUDY
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In recent years, there has been great advancement in science and
technology. This advancement is growing rapidly and its impact is felt in
all part of the world and all works of life.
Everyday being about the birth of new organization. The incessant
growth of business organization has created massive development in office
technology. This development in office technology brought about the
introduction of various types of machines and systems to enhance office
efficiency. This includes the introduction of computer, fax machine
dictating machines, word processor, teleprinter electronic typewriter and
accounting machines etc.
Communication is a process in which people share information,
ideas and feelings.
Today there are many ways we can receive information and also
communicate back or give complete. Such as computer, electronics mail
telephone.
Information the oxford advanced learners dictionary of currents
English described information as fact heard or discovered about somebody
or something. Information techniques the same dictionary. Sees
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information technology as the study or use of electronics equipment,
especially computer for strong analyzing and distributing words numbers
and pictures. Information technology (IT) digest defines information
technology as a technology phenomenon in the revolutionary sense of the
word, which inter connects all fabrious of society and human activity and it
mission is to change the way we live, educate people, work and engage all
other life activities.
Although information technology (IMT) made its input after the
second world war, its remarkable impact could be said to have begin in the
1970’s with the rapid increase in computing power that resulted from
advances made in microchips and semiconductors, by such companies like
motorole an Intel. The process was accelerate by other factors as advances
in computer operating system software, communication (fibre optics and
satellite) as well as the internet, extract and internet.
Information is power while communication moves the wheels of
progress, but it is technology that rules the world. In the distant past, people
hardly knew anything beyond their immediate neighbourhood. When they
communicated, it was among themselves and their immediate neighbour
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but time changes everything wit the advent of the printing press which
revolutionized information and communication technologies, giving birth
as it were, to modern sophisticate technologies like the computer and the
internet.
David Harry (1986) argued vehemently that the advancement of new
technologies will generate redundancy among the staff as less hand will be
needed to man the machine. It could also make some secretaries resign
compulsorily their job as the machines will certainly replace the operations
of many of them.
It is not very easy for technologies to replace secretaries in the office
because the place of a secretaries is very significant.
The problems of the study is that many secretaries have been
replaced in office while many others have been hindered from securing a
good job by the introduction of technology in the society especially in the
case of secretarial profession.
All these facts are what the researcher intends to find out in this
study using one of the subsidiary company of (first bank) in Enugu Emene
(Branch) as its main focus. It is done to enable the researcher established
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the effect of information and communication technologies on the
performance of the office staff.
1.2
STATEMENT OF THE PROBLEMS
In some organization the management prefer to employ computer
operators, programme managers and equipment at the expense of providing
adequate training and education for their secretaries to handle such
machines and equipment.
Sanders (1979) states that information technology wage has often
made it possible for people to eliminate routine procedures and to use their
operative abilities in more challenging and rewarding wags. It is therefore
feared that the introduction of this viable equipment may throw some
secretaries out of job. It is a result of the complexity of office services
automated devices. Computers have become indispensable in modern
organization, the secretary who is an indispensable member of the office
has been affected on one way or the other by the introduction of these
information technology. Therefore this research work is designed to fine
how true these are and also highlight instead the challenge and prospects
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there are for the modern secretaries in this era of advanced information
technology.
1.3
PURPOSE OF THE STUDY
This research work will try to investigate the effect of information
and communication technologies on the performance of the office staff, by
doing the following.
1.
Finding out how information technology can reduce the work
load of the secretary
2.
Find out if an office can function well without the use of a
computer.
3.
Find out whether computer device has come to displace the role
of the secretary or to improve the secretary efficiency.
4.
To identify the modern office machine that are of vital important
in the office and to the secretary in particular.
5.
To find out the problems caused by effective information and
communication technology on the performance of the secretaries.
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1.4
SIGNIFICANCE OF THE STUDY
Information technology has brought repaid improvements through
information technology the world has been globalized to a village. Access
to information has become easier. Information technology has brought
great improvement in our organization.
This new equipment is capable of storing materials to the extent of
its memory capacity which might be several thousand of words. The
operators can correct, insert delete and edit materials easily it enable the
secretarial staff to produce more work with less effort. It removes the need
for repetitive typing and allows the secretary more time for other routine
jobs.
This project will help to enlighten organization on the need of
training their secretaries on the use of computer devices for efficiency and
productivity. Secretaries themselves will also see the need for them to get
more versed in their profession by acquiring computer training.
It is hoped that at the end of this study, organization will see the need
to introduce information technology (IT) in their organizations for the
benefit of the society and the secretary in particular.
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1.5
RESEARCH QUESTIONS
This research work will provide answers to the following questions.
1.
How will information technology reduce the work-load of a
secretary.
2.
Can an office function effectively without the aid of computer
3.
Will computer take over completely the work of a secretary.
4.
Information technology is it changing the work of the secretaries
or eliminating it.
5.
Has information technology enhance interpersonal relationship
and co-operation among the staff of the establishment.
1.6
SCOPE OF THE STUDY
The scope of this study is very wide if it was to be carried out in all
organization. The study is delimited, based on the fact that there is limited
time. Lack of finance and material resources to study the whole
organizations. Therefore this research study will be confined to secretaries
and staff of the First Bank of Nig. Plc. Enugu Emen Branch.
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