Subject Code
Subject Title
ISE509
Auditing and Registration of Quality Systems
Credit Value 3
5 Level
Pre-requisite/Corequisite/ Exclusion
Experience in QC, QA, quality management, or other related operational activities is desirable.
Exclusion subject LGT5159 Implementation and Auditing of Management
Systems
Objectives This subject provides students with
1.
managerial skills for interpreting the requirements of the ISO 9000 quality management system standards and their application, taking into account customer satisfaction and stakeholders’ interest in a company for the purpose of continual improvement in effectiveness and efficiency;
2.
managerial skills in the auditing and management review of quality management systems, identification of nonconformities and improvement opportunities, preventive and corrective action to rectify nonconformities, and realisation of opportunities;
3.
managerial knowledge, including an understanding of the underlying processes and key success factors of assisting a company to gain and maintain third party ISO 9001 certification in an effective and efficient manner;
4.
managerial knowledge, including an understanding of the underlying processes and key success factors of integrating a quality management system with the other relevant management systems of a company to achieve organisational effectiveness and efficiency.
Intended Learning
Outcomes
Upon completion of the subject, students will be able to a.
examine various existing work and managerial situations in quality management with reference to ISO 9000 standards and organisational issues, and formulate a quality management system that will enhance customer satisfaction and firm efficiency and effectiveness; b.
identify, select, and apply appropriate quality management system practices to improve existing or design new work/management methods and procedures with a wider quality perspective; c.
apply quality audit and management review techniques to identify quality management system nonconformities and improvement opportunities, and apply problem-solving techniques for corrective action;
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d.
apply ISO 9000 certification practices and managerial skills to develop and implement a quality management system in a company that is seeking third party registration; e.
critically examine and apply techniques to integrate a quality management system with the other management systems of a company.
Subject Synopsis/
Indicative Syllabus
1. Quality Management Systems
Evolution of approaches to quality management; ISO principles of quality management; framework for achieving TQM: the ISO 9000 series of standards, structure, and basic concepts. Process approach.
2. Elements of Quality Management Systems (ISO 9000 Model)
Management responsibility; resource management, product realisation, contract review; design control; document control; purchasing; purchaser supplied product; product identification and traceability; process control; inspection and testing; inspecting, measuring, and testing equipment; inspection and testing status; control of nonconforming products; corrective action; quality records; internal audits; training; servicing; statistical techniques; integration with other management systems including ISO 14001.
3. Quality Audits
Different types of audits; audit principles; preparing for an audit; conduct of an audit; identification of nonconformances; preparation of reports; follow-up action; examples.
4.
Registration of Quality Management Systems
Registration bodies and their accreditation procedures; schemes and general principles of registration; documentation of quality systems: quality manual, manufacturing operation procedures, manufacturing instructions, and quality records; audit visit preparation; post certification obligations. Typical problems in quality systems. Keys to successful registration; benefits of quality system registration.
Teaching/Learning
Methodology
A mixture of lectures, seminars, tutorial exercises, and case studies is used to deliver the various topics in this subject. Some material is covered using a problem-based format that incorporates complex organisational issues, where this advances the learning objectives. Other material is covered through directed study and discussion questions related to contemporary or cultural issues in quality management systems to enhance students’ “learning to learn” ability. Seminars featuring guest speakers from registration bodies, consultants, or members of companies with registered systems are organised at which experts present their experience in audits and system registration. Some case studies, largely based on consultancy experience, are used to integrate these topics and demonstrate to students how the various elements in the system are interrelated and applied in real-life situations in a company.
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Teaching/Learning
Methodologies
Lecture
Tutorial
Seminars
Project/case studies
Assessment Methods in Alignment with
Intended Learning
Outcomes
Specific assessment methods/tasks
1. Assignments
2. Case studies
3. Test
4. Examination
Total
Student Study
Effort Expected
Reading List and
References
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Intended Subject Learning Outcomes to be assessed a
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 b
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 c
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 d
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 e
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% weighting
Intended subject learning outcomes to be assessed
21%
21%
18%
40%
100% a b c d e
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   
   
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The case studies are aimed at assessing students’ ability to examine work situations, identify quality management system nonconformities, apply problem-solving techniques for corrective action, and improve existing or design new work methods and procedures with a wider quality perspective. The test and examination are aimed at assessing the knowledge and skills gained by the students.
Class contact:

Lectures/Seminars 3 hours/week for 10 weeks
Tutorials/Case studies 3 hours/week for 3 weeks
Other student study effort:

Studying and self-learning

Assignment, case study and report writing
30 Hrs.
9 Hrs.
45 Hrs.
30 Hrs.
Total student study effort
1.
ISO 9000-9004 (Latest revision)
114 Hrs.
2.
West, Jack, Ciansrani, Charles A. and Disakalf, Joseph J. 2009, ISO
9001:2008 , 3 rd edn, ASQ Press

3.
Tricker, Ray 2010, ISO 9001:2008 for Small Business , Oxford
4.
The Quality Management Journal, ASQ Press
5.
Quality Progress, ASQ Press
6.
Web Sites: www.iso.org
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