Information Literacy Running head: ASSESSING INFORMATION LITERACY SKILLS Assessing Information Literacy Skills of Students in the Basic Communication Course Stephen K. Hunt, K. Megan Hopper, Kevin R. Meyer, Kashmira V. Thakkar, Vicky Tsoumbakopoulos, and Kaylee J. Van Hoose Illinois State University Paper submitted competitively to the Basic Course Interest Group, 2006 Central States Communication Association Convention, Indianapolis, IN 1 Information Literacy 2 Abstract Information literacy is becoming a key component of general education programs nationwide. As a critical part of most general education programs, the basic communication course is on the frontlines of the charge to teach information literacy skills to first-year students. Thus, the pedagogy of the basic course should be altered to assist in student development of information literacy skills. Moreover, the information literacy skills of basic course students should be assessed to track the effectiveness of instruction and pedagogical practices. The present study used a pre-test/post-test design with experiment and control groups to assess the effectiveness of information literacy instruction in the basic course. Results of the present study are of interest to basic course directors and instructors, general education curriculum specialists, and librarians. Information Literacy 3 Assessing Information Literacy Skills of Students in the Basic Communication Course Library instruction is rapidly becoming a key component of general education programs for first-year students (Jacobson & Mark, 2000). In large part, this component of general education is based on the premise that information literacy is important, and that instruction in this area should begin in the first semester of a students’ college experience (Jacobson & Mark, 2000; Samson & Granath, 2001). Thus, information literacy instruction must be integrated into first-year classes. However, information literacy skills must also be assessed in order to gauge the effectiveness of library instruction. Increasingly, the basic communication course is assuming a larger role in the general education requirements of universities (Cutspec, McPherson, & Spiro, 1999; Morreale, Hanna, Berko, & Gibson, 1999). As a result, the basic course is at the forefront of the push to teach information literacy skills to first-year students. Being an integral part of general education, the basic course is typically responsible for, and often charged with the mission of, advancing students’ information literacy skills. As the role of the basic course in general education expands, the pressure to demonstrate student mastery of information literacy through assessment measures will likely increase. Assessment can indicate if the basic course is effectively teaching information literacy skills, and identify areas where the pedagogy of the basic course may need to be modified (Hunt, Novak, Semlak, & Meyer, 2005). Pedagogical content knowledge in the basic course should be expanded to include an evaluation of the instructional practices employed in the basic course with regard to library instruction and information literacy. “Pedagogical content knowledge refers to the ways of representing and formulating the subject that make it Information Literacy 4 comprehensible to others” (Friedrich, 2002, p. 374). Thus, basic course directors should develop pedagogy with regard to the instruction and assessment of information literacy. Literature Review Definition of Information Literacy Information literacy refers to the students’ ability to find, analyze, and synthesize information. Several specific skills are involved in the development of information literacy. For example, in their Final Report, the American Library Association Presidential Committee on Information Literacy (1989) observed that “to be information literate, a person must be able to recognize when information is needed and have the ability to locate, evaluate, and use effectively the needed information” (p. 1). In addition, information literacy entails finding and locating sources, analyzing and synthesizing the material, evaluating the credibility of the source, using and citing ethically and legally, focusing topics and formulating research questions in an accurate, effective, and efficient manner (Eisenberg, Lowe, & Spitzer, 2004). Furthermore, Stern (2003) argues that students, as lifelong learners, should be able to “effectively find, analyze, and apply relevant and reliable data from a variety of regulated and unregulated sources such as are found on the Internet” (p. 114). Thus, it is educators’ responsibility to direct students to higher levels of information literacy which reach the students’ individual needs, skills, and resources. However, before educators can do so, it is imperative to have a stable, clear, and concise definition of not only what constitutes information literacy, but also demonstrates how information literacy instruction fits into the overall curriculum (Stern, 2003). As a result, information literacy is a critical goal of general education (Jacobson & Mark, 2000). Information Literacy 5 General Education and the Basic Communication Course The basic course is a vital component of general education (Cutspec et al., 1999; Morreale et al., 1999), and serves as the cornerstone of the communication discipline (Dance, 2002). Importantly, the basic course provides an ideal environment to teach and assess information literacy, since students apply what they learn about library information through the construction of speeches and presentations. In essence, the opportunity to practice information literacy skills in an applied manner forces students to combine their content knowledge of communication with their library instruction. To enhance information literacy, Jacobson and Mark (2000) suggest that communication instructors and librarians must work in concert. There is no substitute for students being able to learn by doing, and the basic course affords students the opportunity to apply their skills to specific assignments. Currently, the basic course focuses mainly on developing a student’s ability to effectively and logically demonstrate ideas through writing, public speaking skills, as well as evaluate information and its sources, and platform abilities. Additionally, Dance states the recent argument that written and oral communication skills can be taught by faculty in other disciplines is not to be heeded. Rather, the instruction of speech and thought in both spoken and written communication needs to remain under the implementation of those who have had special content training. In order to teach students the skills they need to become information literate, Shulman (1987) recommends that communication education scholars address the content of teacher competency tests. Shulman (1987) recommends a shift from the focus on assessment of the capacity to teach, to an assessment of the content of instruction. In applying this “missing paradigm” to communication education, Friedrich (2002) argues that despite a broad knowledge base of effective instructional strategies, there is a lack of content knowledge specifically for Information Literacy 6 communication teachers. Teaching students to acquire, use, and evaluate information is a staple of communication education. However, as a discipline, communication has not sufficiently discussed the pedagogy of information literacy. Importance of Information Literacy Information literacy establishes the foundation for lifelong learning through the process of students assuming control for their own learning (American Association of College and Research Libraries, 2000; Lakos & Phipps, 2004; Milner Library, 2004; Phillips & Kearley, 2003). Consequently, information literacy is important to all disciplines, all subject areas and at all levels of education (Milner Library, 2004). Specifically, effective instruction in information literacy prepares students for college and career success, and to be contributing members of society (Jacobson & Mark, 2000). Information literacy is “central to the practice of democracy” (DeMars, Cameron, & Erwin, 2003, p. 253). “Critical literacy pushes students toward selfreflection, interpretation, understanding, and ultimately action” (Swanson, 2004, p. 264). Importantly, information literacy is also intertwined with, and linked to, the development of critical thinking skills (Eisenberg et al., 2004). Thus, information literacy has significant ramifications in terms of a student’s intellectual growth. Information Literacy at Illinois State University ISU, like many other institutions of higher learning, has a mission to teach information literacy to its students. Toward this end, ISU has established information literacy competencies and standards. According to these standards, a student must be able to understand the assignment by accessing appropriate tools and evaluating the credibility of sources (Milner Library, 2004). Following the assignment’s guidelines, a student must able to incorporate the necessary evidence ethically and legally (Milner Library, 2004). In this endeavor, ISU provides related instruction in Information Literacy 7 the basic communication course, through Library Instruction for Language and Communication (LILAC). During LILAC, students spend one class session with a librarian learning to utilize the university library’s on-line catalog and electronic periodical databases. Additionally, students complete a research worksheet on an informative speech topic. However, this type of library instruction is not the most effective means for students to become information literate (Jacobson & Mark, 2000). A more comprehensive program of instruction could be explored. Deficiencies in Information Literacy Skills A problem arises when students arrive at college without the proper information seeking skills. Most first-year students are not information literate, due to poor proficiency in database searches and critical thinking skills (Jacobson & Mark, 2000). Many students, as Jacobson and Mark (2000) note, know how to use the Internet to access needed information; however, most do not know how to build and expand effectively upon this knowledge. Thus, the problem is a lack of information literacy skills. Students are also faced with the somewhat daunting task of sifting through the abundance of information, distinguishing useful information as opposed to useless information. Proliferating information resources, due to rapid technological changes and easier access to resources via the Internet, complicate matters for students (American Association of College and Research Libraries, 2000; Swanson, 2004; Wilder, 2005). Students “need to know how to focus their topics, where (in addition to the Internet) to search, and how to evaluate and use the information they retrieve–skills commonly encompassed in the phrase ‘information literacy’” (Commission on Higher Education of the Middle States Association of Colleges and Schools, 1996, p. 15). Teaching students how to cite information correctly is a fundamental skill (Seamans, 2002). Especially with the vast majority of sources available on the Internet, students need to Information Literacy 8 able to distinguish between credible and not credible sources. For example, training students about ethical and legal issues bring many instructors to discussions on plagiarism and the task of teaching students how to cite their sources correctly. Samson and Granath (2001) posit that critical thinking skills are essential for this task. Hence, there is no doubt that educators should be emphasizing higher order thinking, instead of simple rote memorization. Student involvement goes hand in hand with teaching critical literacy. Most universities attempt to teach information literacy skills at the surface level by taking students to the library for a one-time tour and possibly a follow-up assignment. As a result of this, Phillips and Kearley (2003) point out that even after completing the library skills assignments, students cannot differentiate between a library catalog and an index, scholarly journal versus a magazine, and web and library sources. Even after completing the library skills assignments, students could not differentiate between a library catalog and an index, scholarly journal versus a magazine, and web and library sources (Phillips & Kearley, 2003). Information Literacy Instruction A logical progression should be followed when presenting material meaning that there should be a linear break down of steps in order for instruction of information literacy to be successful (Hunt & Birks, 2004; Samson & Granath, 2001). Hunt and Birks (2004) explain that: To achieve information literacy goals successfully, instructors must first break down the skills and concepts into their basic components—deconstructing what they may (or may not) do, without consciously thinking about it, into the smaller incremental steps and concepts that students need to learn. These components should then be presented sequentially and in increasing levels of complexity, allowing time for practice and repetition. (p. 28) Information Literacy 9 Not only should material be presented in a logical sequential order, this material of improving research skills are often more effective when used by an instructor actively during more than once class session (Lederer, 2000). Additionally, library research should be integrated throughout the learning process and may be the key to success in facilitating information literacy skills (Lederer, 2000). Moreover, Seamans (2002) suggests that faculty should work with librarians in designing research assignments. While the goal of information literacy begins with libraries, success is dependent on a campus-wide culture of learning (Arnold, 2000). As Hunt and Birks (2004) stress, constant advocacy to ensure widespread support on campus is essential to the success of information literacy. Additionally, they note that in order to develop information literate students and to close the gap between the library and the classroom, it is essential for an integration of the university library into the curriculum to close the gap. “By closing the gap between the classroom and the library, instruction is focused within the framework of the information environment. The library then takes its place as a curriculum integrated entity where students assume responsibility for their own learning” (Samson & Granath, 2001, p. 5). As Rockman (2002) states: The challenge ahead for educators is to recognize the value of including information literacy skills vertically and horizontally throughout the curriculum, integrated into such areas as lower and upper division general education courses, courses in the major, electives, and capstone learning experiences. When educators do so, all students will have the requisite skills, knowledge, and abilities to become both critical consumers and ethical producers of information. (n.p.) Large-scale changes in the curriculum requirements at a big university require involvement of many different, key individuals (Westphal-Johnson & Fitzpatrick, 2002). A great deal of Information Literacy 10 bureaucratic, political and financial issues are involved in large-scale changes and therefore involving key players and getting them on your side is very helpful in these processes of change. In addition, implementing change in terms of incorporating information literary across the entire university requires the attention, dedication, and involvement from all faculty, staff, and administration at the university (American Association of College and Research Libraries, 2000). “Incorporating information literacy across curricula, in all programs and services, and throughout the administrative life of the university, requires the collaborative efforts of faculty, librarians, and administrators” (American Association of College and Research Libraries, 2000, p. 4). In order for the change to be successful, everyone needs to be equally willing to implement it and carry it out across all levels of the university. Information Literacy Pedagogy A variety of successful pedagogical practices can be incorporated into information literacy instruction. Indeed, Hunt et al. (2005) argue that pedagogy must be modified in the basic course. Specifically, practices that help facilitate information literacy instruction in the basic course should be explored. Initially, information literacy must be student-centered and account for multiple learning styles. Additionally, information literacy must teach e-research skills (Samson & Granath, 2001). While the process of gathering information in the electronic age has accelerated, the ability to analyze and evaluate information has lagged behind (Bazillion & Braun, 1995). Samson and Granath (2001) explain that: To foster information literate students who graduate with the ability to be life-long learners, two important elements need to be incorporated into their academic careers—the ability to conduct electronic research in tandem with evaluation and critical thinking and the integration of these processes into the university curriculum. (p. 1) Information Literacy 11 Furthermore, active learning provides an effective method of fostering student achievement (O’Keefe, 1986). Finally, information literacy instruction should be assignment and content based (Jacobson & Mark, 2000). In order for information to be used to its full potential, the use of information must be interactive and the use of discussion must be student-centered (Lederer, 2000; Swanson, 2004). The pedagogy of the best practices of information literacy is based on the constructivist theory that requires an active learning process (Hunt & Birks, 2004). Also, in order to be efficient in promoting lifelong learning through information literacy, the instructional design process should be based on theory and thus organized in a cycle of activity with clearly defined stages (Stern, 2003). However, in order to address deficiencies in information literacy, it is essential for higher education to better understand how and why students gather information and then design instruction to determine “what students know, what they think they know, and what the need to know” (Stern, 2003, p. 118). First, students must learn about information before the library instruction session sends them searching (Swanson, 2004). The innovation of the World Wide Web has drastically changed the way faculty and students conduct research (Stern, 2003). Information literacy has been defined in many different ways and recently has been undergoing yet another redefinition to accommodate new technologies in the 21st century (Sellen, 2002). “Increasingly, information technology skills are interwoven with, and support, information literacy” (American Association of College and Research Libraries, 2000, p. 3). Because of the abundance of information available on the Internet, students in the 21st century are able to easily access information with one click of the mouse. Robinson and Schlegl (2004) found that students use electronic sources to access information that had previously been unavailable in print or otherwise difficult to use because of Information Literacy 12 library collection policies. Thus, the Internet not only allows students easy access to information, but it also broadens their access to source materials. Stern (2003) addresses the growing use of the Internet as a research tool and the responsibility of higher education practitioners to educate students in a proper instructional design to use this tool accurately. In using the Internet as a skillful research tool, it is essential for learners to be information literate because this digital information may be unregulated by qualified individuals. Thus, users must be able to critically evaluate each Internet source for reliability, quality, and validity (Stern, 2003). Although many students may have confidence in their own information literacy skills and using the Internet as a research tool, they can definitely “benefit from systematic and cumulative formal instruction on Internet usage” (p. 117). Additionally, Choinski, Mark, and Murphy (2003) also stated that students may benefit from additional classroom exercises allowing them to practice evaluating web sites. These scholars found that numerous students did not highly rate the content and structure of subscription databases as superior to free publications on the Internet. Also, students did not seem to understand that not all academic articles are available online in full text. Further, Sellen (2002) asserts that the World Wide Web and its capability to spread information that previously had been difficult to access or entirely inaccessible is “changing the paradigm of scholarly communication” (p. 120). Therefore, she states, information literacy can be a helpful tool when trying to make sense of the new ways in which information is being created and disseminated. In the 21st Century, researchers must be able to effectively utilize electronic resources, in addition to the traditional reference works, and be able to distinguish the legitimacy and usefulness of those electronic resources. Sellen (2002) states that giving students the skills and knowledge needed to be effective citizens in a democratic world is one of the aims of general Information Literacy 13 education with new technologies adding yet another dimension to this aim. “Minimally, information literacy gives students the skills to understand the structure, use, and evaluation of information. Through this understanding students gain a framework to evaluate the impact of these technologies on the decisions and choices they make” (Sellen, 2002, p. 125). Assessment of Information Literacy Skills According to Westphal-Johnson and Fitzpatrick (2002), the results of assessment should determine which methods most effectively meet the goals of the requirement. Conducting assessment is, therefore, an important method of determining if the objectives of general education are being realized. However, it is also important that students immediately use and apply these newfound skills to assignments not only in their basic courses, but throughout their lifetime (Jacobson & Mark, 2000). Consequently, assessment is a necessary component of the pedagogical content knowledge of the basic course. Assessment of student outcomes in information literacy is most effective if multiple measures are used. For example, portfolios are an excellent way to determine student success (Hunt & Birks, 2004, p. 33). As Choinski, Mark, and Murphy (2003) stated, “information literacy programs are an excellent place for a library to assess student learning programs” (p. 564). Choinski, Mark, and Murphy’s (2003) study examined the use of a conventional grading rubric as an objective assessment tool measuring student outcomes in an Information Resources class. Their study showed several weak areas of information literacy including areas of comprehension, which required higher order thinking as well as evaluating web sites. “Assessing student learning outcomes means describing and measuring what students should ‘know, think or do’ when they have completed a particular academic program” (Choinski et al., 2003, p. 563). Information Literacy 14 There is a dilemma when it comes to gathering data, assessing it and applying its implications. “We need the results of assessment to determine—for example, does the separate lecture/section model work effectively—but there is not time to wait for the results of a full-scale assessment in the timeframe required for institutionalizing the requirements” (Westphal-Johnson & Fitzpatrick, 2002, p. 95). Research Questions and Hypotheses Given that existing literature indicates that active learning and intensive instruction can improve students’ information literacy skills, it is likely as students are exposed to more information literacy training that their skills will improve at a rate greater than students who receive fewer library contact sessions and less intensive library training. H1: Students in the experiment group will outperform students in the control group on the information literacy assessment measure. Since existing literature indicates that students’ information literacy development is deficient, it is reasonable to expect that hands-on instruction and visits to the library will have a relationship to the level of information literacy skills of students. RQ1: Is there a relationship between the number of library visits and students’ information literacy skills? While existing literature indicates that students struggle with information literacy, it is unclear exactly which information literacy skills are of most concern. RQ2: In what areas of information literacy are students deficient? The purpose of the present study is to determine the most effective and best practices for information literacy instruction, expand basic course pedagogy to include information literacy, and identify the areas of deficiency for students’ information literacy skills. Information Literacy 15 Methods Participants The sample consisted of 369 undergraduate students (140 male and 193 female) from 16 sections of the basic communication course at a large Midwestern university. Eight sections were assigned to the control group (189 students) and eight sections were assigned to the experiment group (180 students). Participants were mostly first-year students (85.10%), followed by unidentified students (9.80%), seniors (2.20%), sophomores (1.90%), and juniors (1.10%). The mean age of participants was 18.60 years (SD = 1.02). Participants were mostly Caucasian (81.30%), followed by unidentified (10.00%), African American (3.30%), Latino/Latina (3.30%), bi-racial or mixed (1.10%), Asian/Pacific Islander (.50%), and other (.50%). The mean GPA of participants was 2.94 (SD = .72). Measures A pre-test, containing 10 items, was administered to all control and experiment group participants during weeks three and four of the semester (see Appendix A). Specifically, the pretest contained two items asking participants to indicate how many class sessions they had with the university library and how often they had visited either the physical university library or the library website. Six multiple choice items tested participants on identifying key words, the purpose of particular indexes and resources, locating timely information, documenting information from sources, and differences in types of resources. One item asked participants to construct a properly formatted APA citation using source information and sample citations. The final item asked participants to match five information categories to the best source. The KR20 reliability for the pre-test was .71. A post-test was administered to all control and experiment group participants during weeks 13 and 14 of the semester (see Appendix B). Ennis (2003) Information Literacy 16 argues that using the same instrument for the pre-test and post-test is preferable to developing different forms of the instrument since different forms are really different tests. Thus, the pre-test and post-test contained the same items. Treatment and Control Conditions A pre-test/post-test design using control and experiment groups was employed. In assessing information literacy, pre-test/ post-test measurements are objective in that these tests can be designed to address the intended student learning outcomes (Choinski et al., 2003). The control and experiment groups received different information literacy training and instruction. The control group received the traditional LILAC library session, which consisted on one visit to the library for instruction on database retrieval. The experiment group received three contact sessions with librarians, two in-class visits and one in the library, and completed three research logs (see Appendixes C, D, & E). The experiment group received a lesson covering tests of evidence (see Appendix F), and a glossary of argumentation terms (see Appendix G). Data Analysis An independent samples t-test was used to compare the control and experiment groups. A MANOVA was calculated to explore differences between means for the groups. The pre-test and post-test measures of information literacy served as repeated measure, while the experiment and control groups served as the between variable. Pearson’s r product-moment correlation coefficient was employed to determine correlations. 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