JOB DESCRIPTION
WELCOME CENTRE SUPERVISOR
REPORTING RELATIONSHIPS
The Welcome Centre Supervisor reports directly to the Visitor Services Manager and in his/her absence,
will report to the Visitor Operations Manager.
PURPOSE
The Welcome Centre Supervisor is responsible for the day-to-day management of the Welcome Centre
and ‘front-of-house’ team.
PRINCIPAL TASKS
Contribute to the Cathedral’s ‘Ministry of Welcome’ by:
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Ensuring that shepherds process visitors efficiently and appropriately, with special attention to the
needs of worshippers and disabled visitors.
Dealing with all visitor enquiries, requests for information and/or complaints.
Maintaining the stock of adequate levels of guide books and literature and informing the VSM of
required updates and/or re-prints.
Assisting the VSM in training the shepherds in all aspects of visitor care and visitor welcome.
Ensuring that shepherds appear smart and tidy.
Cleaning or arranging cleaning of staff uniforms and liaise with the VSM re purchase of new
uniforms.
Administering daily/weekly staff rotas and ensuring that work sheets and sickness notifications are
kept up to date.
Checking daily that tour operator vouchers are completed and processed correctly.
Ensuring that tills are up and running before opening times and in good working order throughout
charging periods.
Ensuring that Welcome Centre, payment booths and AV theatre are tidy and welcoming.
Ensuring promotional material and closure notices are distributed to all relevant points in the
Canterbury district.
Ensuring that all visitor management signs and notices are up-to-date and correctly displayed.
Liaising with the Visits Administrator/VSM in case of any cash irregularities, till training needs
and/or operator credit facilities.
Informing Visits/Schools/Security/Vesturer of any irregularities, problems or complaints from
visitors.
Cashing up at the end of the day.
Keeping the VSM informed of all that goes on in the Welcome Centre.
Dealing with any other visitor related issues or requests for assistance by the VSM or Visitor
Operations Manager.
Maintaining confidentiality at all times.
As an Employee of the Dean and Chapter to fully endorse, understand and exercise the roles and
responsibilities contained within the Dean and Chapter’s Health and Safety policy which is set out
in the Staff Handbook.
Undertaking any other reasonable task requested by Management deemed necessary to fulfil the
role
HOURS
An average of 30 hours per week (excluding breaks) normally 4 days out of 7, Monday to Saturday 08.30
to 17.00 Sunday 09.30hrs to 14.30hrs however the position holder should be flexible in their approach to
Welcome Centre Supervisor
December 2011
the hours and days worked as these will be dictated by operational needs. Fixed Term contract is offered
from April to September 2012
SALARY AND BENEFITS
Grade
Salary
Pension
Life Assurance
Holiday
7
£ 11,320 per annum (based on 30.00 hours)
For employees in the pension scheme, the Dean and Chapter contribute 7½ %
of salary into a Stakeholder Pension Scheme.
Staff in the pension scheme are insured against death in service 2 x annual
salary.
Based on 30 hours per week, the annual entitlement is 180 hours which
includes public holidays and Dean and Chapter Days on a pro rata basis of FTE
holiday.
PRE EMPLOYMENT REQUIREMENTS
A satisfactory disclosure from the Criminal Records Bureau will be required upon employment. This
position is exempt from the provision of Section 4(2) of the Rehabilitation of Offenders Act 1974 by virtue
of the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975. The grounds on which it is exempt
are that in the normal course of your duties you will have access to persons under the age of 18, and that
your normal duties will be carried out wholly or partly on the same premises where the provision of
training to persons under 18 takes place. Applicants are therefore not entitled to withhold information
about convictions which for other purposes are “spent”. The CRB Code of Practice is available on
request, alternatively you can obtain it from the CRB website www.direct.gov.uk.
Updated December 2011
This job description is provided to assist the post holder to know their principal duties. It may be
amended from time to time in consultation with you, by, or on behalf of, the Head of the Department,
without change to the level of responsibility appropriate to the grading of the post.
Agreed by Head of Department
Agreed by Jobholder
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Date …………………….
Date …………………….
Welcome Centre Supervisor
December 2011
PERSONAL SPECIFICATION
The personal specification below indicates the qualifications, experience, knowledge and skills required to
undertake the role effectively.
Essential
Desirable
Professional qualifications:
None required
Academic qualifications:
A’ level English and Maths or equivalent
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Experience:
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Experience in a front-of-house capacity in the tourism
industry
Supervisory and people management skills
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Knowledge:
Understanding of and sympathy with the aims and
purposes of the Cathedral, its mission and ministry
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Memberships:
None required
Personal attributes:
Methodical and numerate
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Excellent organisational and communication skills
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Confident and smart appearance
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Ability to speak foreign languages
Welcome Centre Supervisor
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December 2011