Named AMERICA’S BEST COMMUNITY COLLEGE by Washington Monthly
Office of HUMAN RESOURCES 1560 Metropolitan Parkway, Atlanta, Georgia 30310 404/225-4670
POSITION:
Job Duties:
MINIMUM
QUALIFICATIONS:
POSITION ANNOUNCEMENT
Technical Support Specialist (Help Desk)
Under general supervision, installs and provides technical support and problem
resolution to complex PC-based software used at the College. Installs desktops
(workstations), laptops, servers, switches and other technology applications according
to established specifications. Provides technical assistance and support on a continuing
basis to maximize use of available technology and assists in finding solutions to
computer and network-related problems. Upgrades operating systems and application
software. May assist with the maintenance and operation of the College’s voice and
video systems. Develops and conducts training programs on hardware, software, and
network applications to take full advantage of available technology for the efficient and
effective operation of the college. Troubleshoots problems and provides customer
assistance based on an analysis of the problem. Determines technology needs of
internal and external customers and recommends solutions to meet their needs.
Maintains current records (inventory) for IT equipment. Maintains knowledge of current
trends and developments in the field. Perform all other duties as assigned. Ability to
work evenings and on weekends.
Training and experience leading to demonstrated competencies to provide
software/hardware support to multi-user computer network systems; to evaluate
customer requests and identify current system requirements to recommend solutions.
Minimum of 2 years (within the past four years) work experience working in an
environment related to the duties and responsibilities outlined above. A minimum of 1
years work experience in an environment providing software/hardware support for a
multi-user computer network system and evaluating customer requests to identify
current system requirements or problems and recommend solutions. Ability to provide
support for Microsoft Office products (Word, Access, PowerPoint, Excel, Outlook).
Ability to provide support for Windows operating systems (XP, Vista, 7). Skilled with
Cloning hard drives (e.g., Symantec Ghost, Clonezilla, etc.), Microsoft Exchange
2007/2010, Windows 2003/2008 servers, Cisco switches, PHP scripting, HTML and
Cascading Style Sheets (CSS). NOTE: A combination of work and education will be
considered (i.e., a diploma in computer science or closely-related area and 1
years’ experience).
PREFERRED
QUALIFICATIONS:
Bachelor’s degree from a regionally accredited college or university in
instructional/educational technology, computer information systems or closely related
field. A minimum of 2 years work experience in an environment providing
software/hardware support for a multi-user computer network system and evaluating
customer requests to identify current system requirements or problems and recommend
solutions.
Skilled with Linux, Banner, Sharp/Xerox or other network printer
maintenance, Java Scripting, Macs, Apple Server/SAN. MCSE or MCP certification
preferred.
WORK SCHEDULE:
Monday - Friday
SALARY:
BENEFITS:
DATE POSTED:
TO APPLY:
Salary is commensurate with education and experience.
Regular State of Georgia benefits
08/10/2011
Atlanta Technical College only accepts electronic application from the following: Visit
https://www.easyhrweb.com/JC_AtlantaTech/Job%20Listings/JobListings.aspx to apply:
Instructions: Press control then click on link to go to ATC Job Center
Background screenings are conducted prior to employment.
CLOSING DATE:
Open Until filled
As set forth in its student catalog, Atlanta Technical College does not discriminate on the basis of race, color, creed,
national or ethnic origin, gender, religion, disability, age, political affiliation or belief, veteran status, or citizenship
status (except in those special circumstances permitted or mandated by law). To request reasonable
accommodations upon enrollment, contact or for further information regarding these laws (Title VI, IX and Section
504) contact Harriett Ferrell, equity coordinator, Atlanta Technical College, Cleveland Dennard Center, Suite 128,
404.225.4463. Email: hferrell@atlantatech.edu. Atlanta Technical College, 1560 Metropolitan Parkway, SW, Atlanta,
GA 30310.
08/10/2011