Technical Support Engineer
Cvent, Inc. (www.cvent.com) is the market leader of on-demand event management software and
strategic meetings management solutions. Cvent is a 480+ person, growing and profitable software
company headquartered in the Washington, DC area. Cvent offers web-based software with features
including online event registration, event management, event website creation, meeting site selection,
event sourcing and web surveys. Cvent helps over 12,000 planners manage 175,000 events, surveys and
marketing campaigns per year. Cvent's users have sent over 175 million event invitations, processed $1
billion in online payments and managed over 5 million event registrations and responses using Cvent's
software. The meetings industry is the 22nd largest industry in the U.S, and is valued at over $50 billion
dollars per year. The surveying or market research industry is an $8 billion dollar per year market.
We are looking for bright, energetic, self-described “techies” to provide technical and mental support to
end-users, as well as routine systems administration and infrastructure maintenance. This is a full time,
entry-level opportunity with potential for significant responsibility. While the focus of the position is
technical support and routine administration, Technical Support Engineers will have the opportunity to
learn about and work with sophisticated technical platforms, from VoIP telephony to Windows Active
Directory and enterprise SANs. This is a hands-on job working with modern systems, and this is an
entry/junior level position with opportunities for significant growth and professional development.
Position Duties:
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Provide technical support on standard software applications, hardware and network issues
Diagnose and resolve errors and problems in a timely manner
Routine systems administration
Author and maintain IS documentation
Assist technology team with IS initiatives
Candidate Requirements:
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Bachelors degree required – Desired majors include Information Systems, Computer Science,
Computer Engineering, Management Information Systems, etc.
Candidates must demonstrate a comfort level working with mainstream PC hardware and
software
Interest in, and a basic understanding of, common IS technologies -- such as networking, DNS,
anti-virus, anti-spam, SMTP, asset management, telephony and VPNs
Candidates with programming/scripting interest and experience are preferred
Excellent problem solving and analytical skills, and outstanding oral and written communication
skills
Please note, although the Technical Support Engineer works standard business hours, the
recommended career path for this role leads to positions that are expected, on occasion, to work
overtime and holidays
Self-motivation and the ability to work under minimal supervision are a must
There are multiple openings for this position. We are looking for candidates who have graduated in or
after May 2009 to apply for the immediate position. We are also looking for candidates who are expected
to graduate in May 2010. To apply, send cover letter, resume and unofficial transcripts to Aditya Arora at
aditya.arora@cvent.com