Vega 6.3
Supported Platforms
Contents and purpose
How to use this guide ……………………………………………………………………………………3
Changes for this release ………………………………………………………………………………. 3
Important Notice ………………………………………………………………………………………… 3

Table 1 –
Product v Operating System (Server and Client)
Which products are supported with your chosen operating system.

Table 2 Product v Database
Which versions of databases are supported with your products.

Table 3 Database v Operating System (Server and Client)
Which versions of databases are supported with your chosen operating system.

Table 4 Supported Database Drivers
Which versions of drivers are supported with the supported databases.

Table 5 Supported Web Browsers and Servers
Which versions of Web Browser and Servers are supported with this Vega release.

Table 6 Supported Applications that integrate with HelpDesk
Which versions of Third Party Applications integrate with this Vega release.

Table 7 Summary of Exceptions by Product
What are the exceptions for each product in the Vega suite.
Symbols
Touchpaper Product






Third Party Application


Information – clarification or more details
Exception – what is not supported
Database
Operating System
Database Driver
Web Browser
Web Server
Issue Date: 16/04/03
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How to use this guide
This document covers the complete Vega product suite, namely:










HelpDesk (including Password Reset and Command Line Interface)
HelpDesk Internet Edition
ChangeManager
ChangeManager Connect
DesignerPlus
SurveyCenter
Touchpaper Services
NMS
AQuire (including SupportMe)
AUtoserve
The first six tables apply to all of the above products, with exceptions, which are indicated in two
ways:
1) As footnotes to the tables
2) In exception summaries, by product, in the sixth table
The final table summarises the exceptions from the previous tables, by product.
Changes for this release
Newly supported
Oracle 9i
No longer supported
Oracle 8.0.6 / 8.1.6
Windows 95
LANDesk 6.4
Important Notice
Please note, that for this release although Microsoft Windows XP Professional is a supported
platform, Microsoft Office XP is not a supported product. It is expected that this will be supported
for the next release.
Issue Date: 16/04/03
Page 3
 Product v Operating System (Server and Client)
Table 1 –
Product
Operating System

98
NT
2000
XP
HelpDesk
DesignerPlus
Touchpaper Services
SupportMe
NMS




AQuire 2.0
ChangeManager
SurveyCenter
Password Reset
Command Line Interface




AUtoserve 





 This refers to the main AUtoserve application. AUtoserve’s distributed components
and monitors can also run on many non-Windows platforms, including VMS, IBM and
Unix.

 The web site used by SurveyCenter cannot run on NT, as it needs IIS5 or greater.
Issue Date: 16/04/03
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Table 2 –

Product v Database
Database
HelpDesk
HelpDesk Internet Edition
ChangeManager (Windows)

SQL Anywhere
MSDE
SQL Server
Oracle












Product
AQuire 2.0 
AUtoserve 
ChangeManager Connect
DesignerPlus
Touchpaper Services
SupportMe
NMS 
SurveyCenter

 This represents the HelpDesk database. AQuire’s internal inventory database can be
MSDE SQL 7/2000, or Oracle 8.1.7. LANDesk 6.5 and 6.6 do not work with Oracle 9i.

 This represents the HelpDesk database. AUtoserve’s internal inventory database can
be SQL 7/2000, Oracle or Access.

 This represents the HelpDesk database. NMS’s internal inventory database can be
MySQL, SQL 7/2000 or Access.
Issue Date: 16/04/03
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 Database v Operating System (Server and Client)
XP
2000
Advanced Server
Server
Professional
3
9.2.0.3 
4
Oracle
8.1.7
2000
1.0
5.5.05
5.5.04
MS SQL
Server
1





3





6a










Terminal Services 
NT 4
Windows

Operating System
Professional
MSDE
Operating System and driver installed on
Application Server or Client PC

 Service Pack
Sybase
SQL
Anywhere

2000
Database
7.0
Table 3 –
Server
Workstation
Terminal Server 
Novell NetWare
5
5
6
Operating System and driver installed on Client PC
Windows 98 SE 











 running on Windows 2000 Server or Advanced Server
 not including ME
 SQL 5.5.05 cannot reside on a Windows 2000 box if IE installed
 N.B. 9.2.0.3 only. No earlier versions of 9i are supported.
 optionally including Citrix MetaFrame
Issue Date: 16/04/03
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Table 4 –
Database

Sybase SQL Anywhere
Supported Database Drivers 
Driver
5.5.04
SQA ODBC
Driver
5.5.05
MSDE
Version
5.05.04 1867
5.05.05
2000.80.194.00 
1.0
2000
MS SQL Server

Version
SQL ODBC
Driver
2000.80.194.00 
7.0
3.70.0623
2000
2000.81.9031.14 
Oracle 8i
8.1.7
Oracle 9i
9.2.0.3
Oracle ODBC
Driver
8.1.7.8b 
9.2.0.3a 

 Touchpaper Services, and any applications that use them (NMS, SupportMe), do not
use Database Drivers but Data Providers. The only supported one is the MS Oracle .NET
Data Provider 1.0.0.3328. Even though it is an Oracle provider, it should be used for SQL
Server 7 and 2000 as well as for Oracle databases. This in turn requires the MS .NET
Framework v 1.0.3705.



 Installed with MDAC 2.6 (SP2) – automatically installed for all platforms.
 Installed with MDAC 2.7 – available on HelpDesk CD if required.

 This is the equivalent of 9.2.0.3 with patch 2664395 (a new version sqora32.dll).
 This is our recommended driver for Oracle 8i. Although 8.1.7.4.0 and 8.1.7.5.0 may
work, there are known Oracle issues with these drivers. However, if you are using
DesignerPlus and do not have NMS integration, 8.1.7.5.0 is the preferred choice.
Issue Date: 16/04/03
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Table 5 –

Supported Web Browsers and Servers
Package
Versions
 MS Internet Explorer 
5.0 
5.5 
 Netscape Navigator  
4.79 
6.23
 MS Internet Information Server
4.0 (NT only)
5.0 (2000 only)
6.0 (SP1)
5.1 (XP only)

 Netscape does not support the following new features in HelpDesk 6.1:
 Integrated Login
 Automatic spell checking on saving calls (but does support other spell checking
functionality)
 Display of feedback colour on Call Control Point window (from) Call – shows
code instead of colour. Not supported on Netscape 4, supported on Netscape 6.


 Not Touchpaper Services, or anything that runs on it i.e. NMS, SupportMe

 Maintenance of SurveyCenter requires IE 6.0, however end users can use any of the
above browsers. Note also that SurveyCenter needs a full install of Front Page 2002
to design surveys, even though Microsoft Office XP as a whole is not a supported
product for this release.
 Not ChangeManager Connect
Issue Date: 16/04/03
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Table 6 –
Application
 Supported Applications that integrate with Vega

Versions
Mail 
Lotus Notes
4.6 to 4.6.2 
5.0.9 – 5.0.11
MS Exchange
’97 
’98 (5.5) SP4 
2000 SP2
MS Outlook
’97 
’98 (5.5) SP4 
2000 SR 1
Lotus CCMail
7
8
GroupWise 
5.5.4
6
LANDesk
6.5 
6.6 
System Management Server (SMS)
1.2
2.0 SP 2
Telephony 
Rostrvm v3.2
TAPI 3
Citrix MetaFrame
1.8 FR1
AFD Postcode
4.0.1
Verity
2.0
2.6
Crystal Reports
8.0 
8.5
Other


 SurveyCenter needs an SMTP gateway set up on mail server.





 Not Outlook Integration

 Not with HelpDesk Lotus mail dll (HDMail.lot). Can use HelpDesk MAPI mail dll
(HDMail.mp1)
 Cannot run HelpDesk Monitor as a service if mail server is GroupWise.
 Not on Windows XP
 Requires MDAC 2.7
 The switches and TAPI service providers tested and supported by HelpDesk are as
follows:

Lucent Passageway Service Provider V3.0.9 to Definity

Siemens Uniclient Realtis Telephone Service Provider v 3.5
The mechanism for CLI and CTI within HelpDesk and SupportCenter is based upon the
TAPI v2 or TAPI v3 interface and should work for other switches, however, due to the very
specific nature of switches these will need to be proven on a case by case basis.
 Not on Windows XP
Issue Date: 16/04/03
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 Exceptions by Product
Table 7 –
Product / Module
HelpDesk (excl. Monitor)
HelpDesk Internet Edition
AQuire 2.0
Password Reset
Exceptions

None – as previous tables, without exceptions
HelpDesk Monitor
Cannot run as a service if mail server is  GroupWise
Outlook Integration
 MS Exchange/Outlook ’97 or ‘98
LANDesk 6.5
Crystal Reports 8.0
 Windows XP
LANDesk 6.5 & 6.6
Oracle 9i
ChangeManager
Password Reset
Command Line Interface
 Windows 98
AUtoserve
ChangeManager Connect
DesignerPlus
 Windows 98
 Windows XP
SQL Anywhere
 Netscape Navigator 4.x
SQL Anywhere
 Oracle ODBC Driver 8.1.7.8b – only use if NMS installed too,
otherwise use 8.1.7.5.0 instead
SurveyCenter
 Windows 98
Web site cannot run on  Windows NT – needs
Touchpaper Services
NMS
SupportMe
Issue Date: 16/04/03
 IIS5 or greater
SQL Anywhere, MSDE, Oracle
Maintenance cannot be done on  MS Internet Explorer 5.0 / 5.5
SQL Anywhere
 IE 5.0, 5.5
All ODBC drivers, use Data Providers instead
Page 10
Legal Notice
Information in this manual is subject to change without notice and does not represent a commitment on the part of Touchpaper Software plc.
The software and/or databases described are furnished under a license agreement or nondisclosure agreement. The software may be used or
copied only in accordance with the terms of the agreement. No part of this manual may be copied, photocopied, reproduced, translated, or
reduced to any electronic medium or machine-readable form, except with the express written consent of Touchpaper.
 Copyright 2003 of: Touchpaper Software plc, Dukes Court, Duke Street, Woking, Surrey GU21 5RT ENGLAND
For further information contact: support@touchpaper.com
All rights reserved. First edition printed 2003. Printed in UK.
Touchpaper, HelpDesk, AQuire, Hot Topics, Theme Designer, ActionTracks, Designer, DesignerPlus, EnVisage, Ticker and InfoMine are either
trademarks or registered trademarks of Touchpaper Software plc. Microsoft, Windows, the Windows logo, Windows NT, Windows 2000,
Windows XP, BackOffice, the BackOffice logo, and SQL Server are either registered trademarks or trademarks of Microsoft Corporation. Oracle
is a registered trademark of the Oracle Corporation.
All other product names are either registered trademarks or trademarks of their respective owners.
Document Number 6031/TEC/053 Issue 3.2
Issue Date: 16/04/03
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