Analytic Trouble Shooting®
How to Complete Your Workshop Applications for College Credit
If you are completing a degree in the U.S. and seeking college credit for the Kepner-Tregoe
Analytic Trouble Shooting (ATSSM) workshop you attended, you must complete three
applications: a Recognize a Problem, a Find True Cause, and either a Select a Fix OR Avoid
Future Problems. An application is where you apply the concepts you have learned during the
workshop to your specific work. The applications must be submitted on paper worksheets, Excel
worksheets (or in eThink®) and must meet the performance standards set for each process.
Refer to the Performance Standards document for details.
Here is how you can prepare to complete the applications before, during, and after the workshop.
Before the Workshop – Select the Applications
Meet with your manager, team leader, or team members to identify the applications you will
work on in the workshop. Information on how to select applications to work on is provided in
the pre-work that you will receive two weeks prior to the workshop.
During the Workshop – Work on the Applications
After each concept briefing and case practice, you will be given time to work on the applications
you selected. Use this opportunity to make as much progress as you can and make sure you
consult with the instructor and receive feedback on your application. Also make sure to tell the
instructor you are working on your applications for college credit. Before you leave the
workshop, get your instructor’s contact information so you can get further guidance, should you
need it, after the workshop.
After the Workshop – Complete and Submit the Applications
After the workshop, you will have five weeks to complete the three applications. You may
consult your instructor or your colleagues to refine and complete the applications. Each
application must be completed according to the performance standards specified for that process
and must be submitted on paper worksheets, Excel (or eThink) worksheet. Submit the completed
applications to jdavid@kepner-tregoe.com. Mail paper applications to Janet David, KepnerTregoe, Inc., P.O. Box 704, Princeton, NJ 08542-0704. When you submit your applications,
please provide us the following information: your name and contact information, name of the
workshop, name of the instructor, workshop dates, name of the company/organization, and
workshop location. Please complete the Data Template, which KT will forward on to the
American Council on Education Credit Recommendation Service.
01/09/08
Copyright © 2008 Kepner-Tregoe, Inc. All Rights Reserved.
Page 1
Analytic Trouble Shooting®
The deliverables are completed worksheets (Excel, eThink, or paper), with a narrative, and
the Data Template.
Once your applications are received, they will be reviewed and evaluated. Following the
evaluation you will be sent a letter of completion from Kepner-Tregoe.
Documents You Will Need to Complete the Applications
1. Prework
2. Performance standards for each process
3. Worksheet for each process (all worksheets are in one workbook)
4. Completed example for each process (all examples are in one workbook)
5. Data Template
To get the worksheets, go to www.kepner-tregoe.com. Click on “Client Support” (first button
along the top of the Home Page); click on “Download Area” (first button along the left of the
Client Support page). Enter an e-mail address and the following password: LS345808. All
other documents are available at http://www.kepner-tregoe.com/atsprework/.
How to Get College Credit
The American Council on Education (ACE) College Credit Recommendation Service has
evaluated the following Kepner-Tregoe workshops for college-level credit:




Analytic Trouble Shooting (5-day workshop, 3 lower level credits, KTI-0017)
Problem Solving Decision Making (3-day workshop, 2 upper level credits, KTI-0009)
Project Management (3-day workshop, 2 upper level credits, KTI-0016)
KT Resolve (3-day workshop, 2 lower level credits, KTI-0018)
If you are pursuing a college degree in the U.S. and your college or university accepts ACE
college credit recommendations, you may choose to join the ACE student registry. To receive
credit recommendations, you must first register at ACE’s registration site
(https://www.acenet.edu/transcripts/register/.) Once you have registered, the ACE recommended
courses that you have submitted will be verified, and approved courses will be made part of your
record in the ACE online transcript system. The one-time fee to establish an ACE transcript is
$40 and this includes the first transcript. Subsequent transcripts can be ordered for $15. To
order a transcript, go to the ACE online transcript site at https://acenet.edu/transcripts/.
Remember that while ACE has indicated the above workshops merit college-level credit, each
college or university makes its own decision regarding the amount of credit it will accept, based
on its requirements and the program you are pursuing. Before joining the ACE Registry, please
check with your college advisor whether the above workshops are relevant and will be accepted.
01/09/08
Copyright © 2008 Kepner-Tregoe, Inc. All Rights Reserved.
Page 2
Analytic Trouble Shooting®
If your college is unfamiliar with the ACE program, please call ACE’s Advocacy Program at
(202) 939-9476. For further information regarding ACE, visit their website at www.acenet.edu.
Please make sure you receive a letter of completion from Kepner-Tregoe before requesting an
ACE transcript. If you have not received a letter of completion within four weeks of submitting
your application, contact Janet David (609-252-2630; jdavid@kepner-tregoe.com).
01/09/08
Copyright © 2008 Kepner-Tregoe, Inc. All Rights Reserved.
Page 3