BENEFITS
Use a systematic
approach when
responding to
Incidents and
Problems and enter the
data directly into a tool
that supports the SA
and PA thinking.
Be guided by prompts
to support the steps,
and the logic of the KT
SAPA process.
Make your content
available on online
devices.
Kepner Tregoe online tool for Situation
Appraisal and Problem Analysis
For the first time, KT practitioners are enjoying the added benefits of accessing
a KT Situation Appraisal and Problem Analysis tool directly from the web. KT
Acceleration Application (KAA) is built natively on the Force.com platform,
accelerating the efficiency of process use for high-performance issue and
problem resolution.
Powered by the industry’s leading process for troubleshooting, KAA increases
organizational proficiency in isolating symptoms and determining root cause.
KAA also enables a full closed-loop process for ongoing coaching and
improved long-term results. With KAA, it’s easier than ever to track progress
and avoid unnecessary fixes, speeding time-to-resolution.
Existing users of the KT processes will immediately recognize the process
steps and will relish the additional benefits that this tool brings compared with
the paper or excel based process representation, especially true in the ‘Test
Possible Causes’ step where the tool supports that step very effectively.
New users will quickly adopt the KT process through using this tool, “including
the coaching loop”, reducing their time in reaching proficiency in process use.
T h e P o w e r o f K T A c c e l e r at i o n
24/7 access to the most up-to-date information from online
devices, anywhere in the world
Greater transparency and visibility into critical issues and
work priorities
Increased collaboration among experts from various
departments
Role-based control for seamless management
of user permissions
Real-time coaching feedback
Shared single repository eliminates spreadsheet management
allowing managers to focus on other critical tasks
Drives Results in KCS, KMS/KB, Web 2.0 applications, and VOC initiatives
700-10-P408210
KL 737
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800-537-6378
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Technical Features
Dynamic Prioritization: Interactive interface allows for a full range of responses,
which engages the user and leads to higher adoption rates. As the user inputs
data, the application dynamically reacts and displays information in order of
highest priority.
Coaching Model Support: Real-time assessments and integrated mentoring
support best-practice coaching processes.
Integration Components: Smart ninjas allow for simple integration between
KAA and external enterprise applications such as bug tracking and system
management.
Scalable & Fluid User Interface: Interface elements shift providing more screen
space to the user as needed. This creates a powerful and rich experience where
all relevant information is easily accessible.
Cloud-based Application: KAA users enjoy all the benefits that come standard
with the world’s top SaaS provider like security and ease of use. Force.com
provides a world-class security infrastructure trusted by a global subscription base
of 2 million and growing.
Subscription Model: A single price per user per month to provide access to this
application.
Can’t use the Force.Com platform?
Consider integrating features within your application environment.
For more information, visit us at www.kepner-tregoe.com, e-mail us at info@kepner-tregoe.com
KT Circle: Forums & features for Program Leaders,
or join discussions:
Process Facilitators and Workshop Alumni
Kepner-Tregoe, Inc.
P.O. Box 704
Princeton, NJ 08542
609-921-2806
Kepner-Tregoe: Success in the New Economy
Fax 609-497-0130
www.kepner-tregoe.com
e-mail: info@kepner-tregoe.com
700-10-P408210
KL 737
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Kepner-Tregoe, Inc.
w w w. k e p n e r - t r e g o e . c o m
800-537-6378
2