Service-Enriched
Housing: Curran House
Presented by: Quyen Le
Social Worker/Site Coordinator
Tenderloin Neighborhood
Development Corporation
Curran House
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New Construction Family Housing
67 Units
Types of Units: studios, 1, 2, 3-bedrooms
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14 studios, 15 1-br units, 14 2-br units, 24 3-br
units
Laundry, rooftop garden, community
room, backyard area, office space
Tenant Population
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Total Population: 194 tenants, 115 adults,
79 children
Family, couples, individuals
Multi-generation families, single parent
families, two parent families
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Family size – many have 2 or 3 children
Racial Diversity
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10% African American, 21% Caucasian, 41%
Asian, 3% Native American, 2% Pacific
Islander, 23% Other
Tenant Population
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Languages Spoken
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English, Spanish, Vietnamese, Cantonese, Russian,
Hindi
Income
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AMI Distribution
 100 % below 50% of AMI
 43% below 45% AMI
 57% below 30% AMI
Average Income = $26,126 (as of 1/22/07)
Sources of Income (per tenant)
 Fixed Income
 Employment
 Mixed Income
Affordable Housing
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Below Market Rate Rents, with income
limits
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$765; $893; $995; $1137
Rent as Percentage of Tenant Income
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29% of tenants have rents at 0-30% of their
income
66% at 30%-50% of income
5% at over 50% of income (as of 4/06)
Affordable Housing
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Subsidies – Rent is 30% of income
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Shelter Plus Care – 10 units set-aside for tenants
Section 8 – 19 units (16 project-based)
Characteristics
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Housing for low-income populations who need
affordable housing
Services needed for tenants to retain their housing
Services to improve tenants’ quality of life and help
tenants achieve their goals
Connect tenants to services in the community
Staff On-site
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Property Management
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General Manager, Administrative Assistant,
Desk Clerk, Maintenance, Night Supervisor
Support Services
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Social Worker
Service Model: How Services
Are Delivered
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Case Management
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Assessment, Individualized Service Plans, Goal
Setting
Information, Referral, and Linkage to
Community Based Services
Service Coordination
Supportive Counseling
Service Model: How Services
Are Delivered
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Participation in Services is Voluntary
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Confidentiality
Outreach is an important tool
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client-centered services
in person, by letter, bulletin boards, posting
flyers in the building
Relationship building, engagement,
awareness of tenants’ well-being
Service Model: How Services
Are Delivered
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Partnerships with Community Based Agencies
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Rent assistance, citizenship preparation class, health
fair, food bank, mental health
TASP – Tenderloin After-School Program
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Free to the community
Age: Ranging from 5-18 years of age
TNDC Tenants: 25% of participants live in TNDC owned
buildings
85% of the children and their families served live in the
neighborhood
Service Goals
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Housing Stabilization and Retention
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Outreach: late rent payment, 3-day notices,
nuisance behavior, lease violations, eviction
prevention
Develop Plan of Action
Promotion of Tenant Self-Esteem,
Independence, and Self-Sufficiency
Promotion of Supportive Community
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Community-Building
Service Needs & Utilization
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Rent assistance, eviction prevention
Child care, family support, parenting,
Educational issues, children with
disabilities
Child welfare, family reunification &
stabilization
Service Needs & Utilization
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Family relationships, domestic violence
Health & mental health, disability
Substance abuse & recovery
Employment
Crisis intervention
General support
Service Needs & Utilization
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Formerly Homeless Families v. Low Income
Families
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Disability/Needs
Service History
Linkage to Community Agencies
History of Homelessness
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housing stabilization is critical
Services provided to 88% of tenant population
35-40% of tenants have high utilization rates
Partnership with Property
Management
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Weekly team meetings
Referral and extensive outreach
Incident reports & 3-day notices
Nuisance behavior & lease violations
Rent issues
Well checks
Payment Plans
Pager System
Community Building
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Food Pantry
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Tenant volunteers
Holiday Celebrations, Holiday Food Bags
Cultural Events
Movies, Fun activities
Health Fair
Workshops
Monthly Resident Meetings