11962 version 3
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Fill shelves in a retail or distribution environment
Level
2
Credits
3
Purpose
People credited with this unit standard are able to prepare to fill shelves, and
fill shelves in a retail or distribution environment.
Subfield
Retail, Distribution, and Sales
Domain
Stock Control
Status
Registered
Status date
21 November 2008
Date version published
21 November 2008
Planned review date
31 December 2013
Entry information
Open.
Accreditation
Evaluation of documentation by NZQA.
Standard setting body (SSB)
ServiceIQ
Accreditation and Moderation Action Plan (AMAP) reference
0225
This AMAP can be accessed at http://www.nzqa.govt.nz/framework/search/index.do.
Special notes
1
Definitions
Retail or distribution environment refers to workplaces where the primary focus is on
customers purchasing goods and/or services.
Shelves may include but are not limited to shelves, racks, gondolas, bins, tables,
risers, cabinets, chillers, refrigerators.
Agreed indicates a course of action that is established between two or more people
(including the candidate) and which follows organisational procedures.
Organisational procedures refer to instructions to staff on policy and procedures
which are formally documented, or generally accepted within the workplace.
2
Performance of the elements of this unit standard must comply with the requirements
of the following: Health and Safety in Employment Act 1992; and Health and Safety
Regulations 1995.
3
Evidence is required of filling shelves on three occasions.
 New Zealand Qualifications Authority 2016
11962 version 3
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Elements and performance criteria
Element 1
Prepare to fill shelves in a retail or distribution environment.
Performance criteria
1.1
Shelves required to be filled are identified in accordance with organisational
procedures.
1.2
Stock requirements for shelves to be filled are established in accordance with
organisational procedures.
1.3
Stock for filling shelves is prepared and positioned in accordance with
organisational procedures.
Element 2
Fill shelves in a retail or distribution environment.
Performance criteria
2.1
Shelves are filled in accordance with organisational procedures within agreed
timeframe.
Range
may include but are not limited to – facing up of stock, placing new
stock behind old stock.
2.2
Damaged and expired stock is identified and removed from shelf in accordance
with organisational procedures.
2.3
Shelves are filled with correct stock in accordance with shelf plan and shelf
labels.
2.4
Out-of-stock items are replaced in accordance with organisational procedures.
Range
replaced may include but is not limited to – 'out-of-stock' sign,
similar stock, adjacent stock.
2.5
Disruption to customers due to filling shelves is minimised and customer access
to stock is maintained.
2.6
Documentation associated with filling shelves is completed in accordance with
organisational procedures.
Please note
Providers must be accredited by NZQA, or an inter-institutional body with delegated
authority for quality assurance, before they can report credits from assessment against
unit standards or deliver courses of study leading to that assessment.
 New Zealand Qualifications Authority 2016
11962 version 3
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Industry Training Organisations must be accredited by NZQA before they can register
credits from assessment against unit standards.
Accredited providers and Industry Training Organisations assessing against unit standards
must engage with the moderation system that applies to those standards.
Accreditation requirements and an outline of the moderation system that applies to this
standard are outlined in the Accreditation and Moderation Action Plan (AMAP). The
AMAP also includes useful information about special requirements for organisations
wishing to develop education and training programmes, such as minimum qualifications for
tutors and assessors, and special resource requirements.
Comments on this unit standard
Please contact the ServiceIQ qualifications@serviceiq.org.nz if you wish to suggest
changes to the content of this unit standard.
 New Zealand Qualifications Authority 2016