JOB DESCRIPTION – CHIEF EXECUTIVE OFFICER
Job Title:
Chief Executive Officer
Reports to:
Trustees
Salary:
‘Agenda for Change’: Pay Band 8B
Summary of Job Role:
To provide overall management, strategic leadership and sustainable development
for Basildon Women’s Aid
Main Responsibilities
1. Development and Implementation of Business and Strategic Plan.
2. To plan and direct the Organisation’s activities to achieve agreed targets and
standards for financial performance, service delivery, and legislative
adherence.
3. To maintain and develop the Organisational culture, values, reputation
policies and procedures with Trustees, Users, Staff, Stakeholders and
regulatory/official bodies.
4. To direct performance and function via the strategic management team.
5. Recruit, select and develop strategic management team.
6. Report to the Trustees on organisational plans and performance.
7. To execute the responsibilities of a Chief Executive according to lawful and
ethical standards.
8. Represent the Organisation at the highest level in order to promote its
values, aims and objectives.
9. Direct and manage the Diversity and Equal Opportunities Policies.
10. Develop relationships with organisations to establish sustainable funding
streams to support the work of Basildon Women’s Aid.
Core Competencies
Service user Focus
Level 1
Personal
Integrity/Self
Awareness
Level 1
Teamwork
Level 1
Ensuring
Understanding
Level 1
Development of
People
Level 1
Scale and Behaviour
Works hard to meet long-term service user needs
 Develops systems to ensure on-going feedback
from the service user
 Influences the business plan in order to improve longer term service
user service
 Adapts processes and procedures to provide a service sensitive to the
diversity of the service user base
 Discusses the service user’s ongoing needs and agrees the best way to
help the service user meet their objectives over time
 Takes initiative to find and allocate resources that provides a service
led by our service user needs
 Ensures that all relationships are built with service users at all levels of
the business
Takes action based on Values when significant cost or risk is associated
with doing so
 In negotiation, ensures there is full disclosure, mentioning the costs or
drawbacks as well as the advantages
 Makes difficult, unpopular decisions that may generate a negative
response in the short-term to ensure the long-term reputation and
integrity of Basildon Women’s Aid remain intact
 Challenge peers or individuals with greater seniority in a constructive
way when acting on supported values
Promoting team ethos and building spirit across the organisation
 Takes action to promote team morale and to encourage co-operation
and collaboration
 Encourages individuals to address and resolve conflicts within the team
 Takes action to promote or defend others outside the team
 Provides feedback on group processes to ensure the team works more
effectively
 Creates opportunities for cross-functional team working
Communicating effectively at all levels and in demanding situations
 Actively seeking out views of others, without imposing own values,
questioning to uncover hidden agendas
 Conveying a powerfully worded yet succinct message in the most
demanding situations
 Maintaining regular communication even when remote from our own
team/staff
 Provides information on organisational performance
Focuses on future organisational needs and developing future potential
 Creates positive learning environment where growth is rewarded and
opportunities are created
 Seeks internal /external opportunities to broaden organisations
knowledge and experience
 Creates a blame-free culture where individuals feel free to take on new
challenges without fear of failure


Drive –
Achievement Level
1
Thinking
Competencies
Analytical Thinking
& Decision Making
Level 1
Delegates fully and appropriately as necessary
Creates and environment where individuals feel comfortable to give
and receive feedback
Takes calculated entrepreneurial risks
 Takes a calculated risk to achieve a significant change in performance
 Makes a considerable investment (e.g. of own time) to achieve an
outstanding improvement or other goal
 Maintains overall direction, focusing energy despite diversions,
distractions and setbacks
 Accepting unpopularity as a risk of taking the right business decision
 Creating an environment of healthy competition and challenge within
the organisation and push for improved business results and client
services
Scale and Behaviour
Makes complex plans or analyses
 Uses a variety of analytical techniques to break apart complex
problems into component parts
 Uses a variety of analytical to identify alternative solutions and assess
the relative value of each solution
 Understanding the relationship between complex ideas and the ability
to weigh up long-term implications
 Reviewing data and information to make long-term predictions and
forecasts
 Is able to make tough decisions to support organisational need and
vision
 Makes strategic decisions which reflect the longer term business plan
Organisational
Sets climate for future growth and Aligns with Public Needs
Awareness
 Applies breadth of organisational knowledge and experience to
Level 1
generate strategic decisions
 Ensures the organisation and resources are aligned with the broader
organisational strategy
 Ensures the expertise is shared and benchmarked across the industry
 To ensure Basildon Women’s Aid is respected by other statutory and
voluntary organisations with whom it works
 Aligns program policies and services with the public need and
Government direction
Planning/Organising Implements strategic plans and Challenges Innovative Thinking
& Innovation
 Planning the overall direction and taking into account the impact of
Level 1
plans across the business
 Identifying and changing priorities taking into account the business
direction
 Develops and implements comprehensive plan(s) that bridge complex
issues and span across time


Aligns and uses resources to meet long-term or strategic goals. Is
prepared for most contingencies
Develops original business ideas which have not been tried and tested
before. Anticipates and responds to external change
Action
Competencies
Scale & Behaviour
Concern for Quality
Level 1
Promotes and implements a quality vision to ensure the safety of service
users and staff
 Creating a climate in which quality is constantly enhanced, driving
through quality initiatives
 Audits progress and the work of others to ensure key outputs meet the
required quality standards. i.e. procedures are being followed
 Seeks feedback from service users and colleagues to ensure quality and
standards are being maintained
 Continually striving for continuous improvement
Plans and executes an influencing strategy
 Builds and carries out an influencing strategy or plan
 Assembles advantageous coalitions over time
 Selects what information to give or withhold in order to have a specific
impact
 Challenging others on high profile business issues and principles
Acts as a figurehead supporting efforts and contributions to the business
 Creates a vision for the future
 Uses different leadership styles to gain the commitment of others
 Builds effective relationships to deliver business plans
 Communicates a belief in the teams abilities, motivating staff to deal
with and overcome difficult situations
 Acknowledge publicly the contributions made by the teams to the
overall business achievement
Impact & Influence
Level 1
Gaining
Commitment
(Motivation)
Level 1
Attainments
Essential
Desirable
EDUCATION/
QUALIFICATIONS
Professional qualification in management
A degree or equivalent professional
qualification in a relevant field
Evidence of continuing self-development
Current driving licence or access to a vehicle
and driver
DIRECT & INDIRECT
EXPERIENCE
Management of staff and resources at
manager or deputy manager level
Delivering a client centred service to
vulnerable people
Experience of project planning and budgeting
Experience of Supporting People contract
management or similar
Monitoring, evaluating and reporting on the
impact and outcomes of service provision
Experience of working collaboratively with a
range of agencies
Experience of change management
SKILLS & ABILITIES
Public speaking and
producing press
releases
Performance appraisals
Making funding
applications
Working with services that
deal with the causes and
consequences of domestic
violence
Co-ordination of
volunteers
Able to plan, write and implement strategic
Deliver training in-house
plans
and to external agencies
Able to inspire and influence others in
maintaining an overall long-term vision
Able t
Able to prepare and submit successful funding
applications
Able to plan, co-ordinate and prioritise
workload
Able to work and manage within a budgetary
framework
Report writing and presentation skills
Excellent interpersonal skills in order to
develop good working relationships
Computer literate with good word knowledge
of Microsoft Office Suite
Understanding of equality and diversity and
ability to apply these in relation to the duties
of the post
KNOWLEDGE
An understanding of effective intervention in
the broad area of combating domestic violence
An understanding of quality assurance across
the range of service provision
Health and Safety issues and risk management
Date of Description: Jan 2015