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Information for Migrant Workers Welcome to Devon Family Matters Page 11 Page 32 Community Life Health Page 12 Page 36 Consumer Rights and Trading Standards Housing Page 15 Page 40 Driving Leisure and Recreation in Devon Page 18 Page 43 Education Money, Banks & Bills Page 21 Page 46 Emergency Services Transport Page 26 Page 49 Faith & Belief Page 30 1 We may be able to provide this pack in other languages – please ask if you need this. This pack was created by the Devon Strategic Partnership and is available online in the following languages Polish Slovak Lithuanian Russian Hungarian Farsi Please go to http://www.devonsp.org.uk/migrantworkers/index.html The online version includes a general section on “Working”. For more information please e mail amble@devonrcc.org.uk If you’d like to know more about equality at the Trust, please contact: The Equality & Diversity Manager tony.williams@rdeft.nhs.uk Ext: 6942 2 Devon Strategic Partnership Index Subject Accidents (serious) Section Health Accidents (vehicle) Driving Accidents and Minor Injuries Health Adult Learning Education Airports Transport Alcohol Emergency Services Alcohol & Drugs and Driving Driving Allotments Leisure and Recreation Ambulance Emergency Services Banks Money, Banks and Bills Beaches Leisure and Recreation Benefits (Social Security) Money, Banks and Bills Bills Birth Money, Banks and Bills Family Matters Bus Travel Transport Car Insurance Driving Car Sharing Transport Catholic Mass for speakers of other languages Faith & Belief Child Abuse Family Matters 3 Childcare and Pre-school Education Citizen’s Advice Bureaux Money, Banks and Bills Coastguard Emergency Services Communities Community Life Contraception and Sexual Health Health Council Tax Money, Banks and Bills Councils - City, District and County Community Life Councils - Town and Parish Community Life Countryside and Moors Leisure and Recreation Credit Union Money, Banks and Bills Currency Money, Banks and Bills Death Family Matters Debt Dentists Money, Banks and Bills Health Dentists (out of hours) Health Devon Faiths Forum Faith & Belief Doctors, G.P.’s Routine Medical Care Health Domestic Violence Family Matters Driving and using Mobile Phones Driving Driving Law Driving 4 Driving License Driving Emergency Services Health English (getting help in school) Education English Language Training Education Family Learning Education Fare Car Transport Fire Emergency Services Fishing Leisure and Recreation Galleries Leisure and Recreation Hate Crime Emergency Services Report form at end of book Health - Out of Hours Help Health Homelessness Housing Hospitals Health Housing Advice Housing Housing Benefit Housing Housing provided by your Employer Housing Illegal Drugs Emergency Services Knives and Weapons Emergency Services Libraries M.O.T. Leisure and Recreation Driving Marriage Family Matters Moving House Housing 5 Museums NHS complaints Leisure and Recreation Health NHS Direct (telephone and online health) Health NHS Walk in Centres Health Park & Ride Transport Parking Driving Personal Security Emergency Services Pharmacists Health Police Emergency Services Police Complaints Emergency Services Post Office Money, Banks and Bills Pubs & Restaurants Leisure and Recreation Qualifications Education Rented Accommodation (Council or Housing Association) Housing Rented Accommodation (Private) Housing School Transport Transport School Transport Education Schools Education Seat Belts Driving Sending Money Home Money, Banks and Bills Smoking (giving up) Health Speed Limits Driving 6 Sport Leisure and Recreation Television License Money, Banks and Bills Train Travel Transport Translation and Interpreting Education Transport for the Elderly or Disabled Transport Volunteering Community Life Walking on the Coast Leisure and Recreation Education Young People – Education 7 Devon Strategic Partnership Foreword Those of us who live and work in Devon are proud of our county. We want it to be England’s greenest county, with strong local communities that are prosperous and welcoming with an excellent quality of life and a sustainable future. We hope that those who live here long term and those that visit for just a short time enjoy all that the county has to offer and help to contribute to that aim. People from other countries come here for many reasons – perhaps to earn money, to learn the language or to experience a different culture. Some stay for just a short time, whilst others settle permanently. However long you intend to stay you become part of our community and we hope that you enjoy your time here and play your part in making the county an even better place to live. It is not always easy to settle in a new country and we have put together this Guide to give you advice about a wide range of issues which we hope will be useful for you. It also gives you information about what is expected of you as a member of our community. Sometimes, your customs may seem different and it may take a little time for us to get to know one another. We hope that the Guide will help you to overcome any problems you might have and to understand some of our customs as you settle into Devon’s way of life. Questionnaire The questionnaire at the end of this book is designed to help us to understand your issues and concerns so that we can better respond to your needs in the future. We welcome your comments, so if there is anything you would like to share with us please feel free to include this. Please fill in the attached questionnaire and return it in the envelope provided. On behalf of the community of Devon we would like to welcome you to our county and wish you a successful stay. Sally Foxhall Chair Devon Strategic Partnership Cllr. Adrian Fullam Cllr. Brian Greenslade Leader Devon County Council Cllr. Sara Randall Johnson Leader Exeter City Council. Leader East Devon District Council 8 Cllr. Peter Hare-Scott Leader Mid Devon District Council Cllr Michael Harrison Leader North Devon Council Cllr. John Tucker Cllr. Alan Connett Leader South Hams District Council Leader Teignbridge District Council Nick Bye Elected Mayor Torbay Council Cllr James Morrish Leader Torridge District Council Cllr. James McInnes Leader West Devon Borough Council 9 10 Devon Strategic Partnership Welcome to Devon Welcome to the beautiful county of Devon. This guide is full of practical information to help you to understand your rights and responsibilities and to help you enjoy living and working in Devon. We hope that you get a chance to look around the county, as there is so much to enjoy. But first, a few words about the area.. Devon is part of the South West region of England, is a popular holiday destination and enjoys a moderate climate throughout the year. Much of the countryside is very hilly and green but Devon also has two National Parks – Dartmoor and Exmoor and a spectacular coastline, with a mixture of steep cliffs and beautiful beaches, small coves and fishing ports. The coastline includes a section of the Jurassic Coast which is a UNESCO World Heritage Site and much of north Devon is designated by UNESCO as a Biosphere Reserve. The wild moors are littered with stone circles, dolmens and other prehistoric remains, evidence that Devon has attracted people for thousands of years. Did you know? Walking is a very popular pastime in the UK, and Devon has plenty of short, medium and long walks in the beautiful scenery. Look out for the ‘Public Footpath’ signs around the country-side. One of the county’s most stunning footpaths is the 1014 km long South West Coast Path, which winds its way round the entire South West Coast, starting at Minehead in Somerset, taking in both the north and south coasts of Devon, and ending at Poole in Dorset. Exeter is the county capital and a University city, with a population of just under 120,000. The city is full of history and if you want to know more you can join one of the free ‘Red Coat’ guided tours or trails to explore the Norman Castle, Gothic Cathedral, Roman wall and historic quay. Devon’s maritime history established connections with countries and people across the world and this strong sense of the importance of international links remains true today. Like the rest of England, the county has a vibrant history of migration. Welcome to Devon! 11 Devon Strategic Partnership Community Life Devon’s communities Community is a word we use a lot in Devon. We think of communities in 2 ways: Groups of people who have something in common. For example, people who are over 65; members of ethnic minorities; or people who have a particular interest. You will often find voluntary or community organisations providing support, specialist advice and services for these groups. There is an introduction to the voluntary and community sector later in this leaflet. Find out about the range of voluntary and community organisations, there is bound to be something to interest you and its good to get involved with your local community. People in Devon, in general, feel a sense of belonging and a bond with others living in the same area. This may be a particular district within a town or city or a parish or a village in rural areas. These communities provide a focal point of support for their residents. The local community centre in towns and cities, a local pub, the village shop/post office and the village hall may all be places to find out more about what’s available in your community. There will be a wide range of local activities and support groups, including sports activities, leisure clubs and associations, adult learning opportunities and social activities. More importantly there will be the opportunity to meet other people, to make friends and to become a part of the community. Community news One way of feeling involved and finding out what’s going on in your local community is to read community newsletters or magazines, which will contain details of things that are happening where you live, contact details of local groups you can join and articles of interest written by local people. Look out for them in your local shop, church, village hall or other places where people gather Town and parish councils Local communities also form the basis of democratic government in the UK. You will find town or city councils in urban areas and parish councils in the more rural areas. These councils are elected by their residents. If you have a concern about local services talk to a member of your Parish or Town Council. You can find their names through community newsletters, notice boards or by asking other local people. Find out more about Parish Councils and what they do from The Devon Association of Parish Councils 01392 382534 www.dapc.org.uk 12 Other local councils Depending on where you live there will be other levels of elected councils: Devon County Council – covering all of Devon except Plymouth and Torbay 7 District Councils (East Devon, Mid Devon, North Devon, South Hams, Teignbridge,Torridge, West Devon) Exeter City Council Torbay Council Plymouth City Council Each council is responsible for providing particular services. The councillors are ordinary members of the public who want to help their local community. If you have a concern about local services you have a right to contact and talk to a member of your local council. You can find out who they are and write to them through www.writetothem.com An introduction to volunteering and the voluntary and community sector You may want to use the services of a voluntary or community organisation (such as a migrant network) or you may be interested in volunteering in your spare time, or in between jobs. ‘Volunteering’ is doing something without getting paid. It can be informal, such as helping a friend to fill in a form, helping with English, or giving someone moral support at a difficult time. Formal volunteering is when someone gives their time to an organisation – mostly charities – which provides a service, runs events, or organises activities for the community. For example, a migrant network where volunteers offer help and information to others. Voluntary and community organisations may have a mix of paid and unpaid (volunteer) workers. Unlike a private business, their aim is to provide a service that is needed in the community, rather than to make a financial profit. In the U.K. there are so many voluntary and community organisations that it forms its own economic sector, alongside the public and private sectors. This Welcome Pack is a good example of a public sector and voluntary sector partnership, working together to meet community need. The Community Council of Devon (CCD) is a voluntary and community sector organisation which aims to support anyone living in Devon’s rural communities. CCD’s Social Inclusion Team in particular works to support anyone from a minority group who may feel excluded or disadvantaged. Contact Community Council of Devon 01392 383443 www.devonrcc.org.uk Find out about the range of voluntary and community organisations in your area from your local Council for Voluntary Services (CVS): 13 Devon Association of CVS 01392 202057 Exeter CVS 01392 202055 East Devon CVS 01404 549045 Involve (Mid Devon) 01884 255734 www.dacvs.org.uk www.exetercvs.org.uk www.edvsa.org.uk www.involve- middevon.org.uk North Devon Voluntary Services West Devon CVS South Hams CVS 01271 326700 www.dacvs.org.uk/ndvs 01822 618224 01803 862266 www.westdevoncvs.org.uk www.southhamscvs.org.uk Teignbridge CVS 01626 203050 Torridge Voluntary Services 01237 421580 Torbay Voluntary Service 01803 212638 Plymouth Guild 01752 201766 www.teigncvs.org.uk www.torridegcvs.org.uk www.torbayvs.co.uk www.plymouthguild.org.uk Why volunteer? Becoming involved in a voluntary or community organisation is an excellent way of getting to meet people in an informal and friendly environment, of finding out about what happens locally and spending your spare time usefully and pleasurably. It is also a good way of pursuing a personal interest and even developing skills, such as improving your confidence in speaking English. Voluntary work can be mentioned on a CV in the same way as paid work, as it is recognised in England as a worthwhile activity. About 4 in 10 people in England will have volunteered at some point in their lives. One way to find out about opportunities for volunteering is through the ‘Volunteer Centres’ which are provided by all of the Councils for Voluntary Service listed above. Give them a call. Libraries and other public places such as notice-boards at village halls may also have lists of volunteering opportunities and local organisations. A number of charities raise money through selling second-hand goods in charity shops. Look out for these on many high streets. You could volunteer to help out (and they are also excellent places to find bargains). 14 Devon Strategic Partnership Consumer Rights & Trading Standards Consumer issues and your rights The UK has civil laws which protect consumers from bad business practices and give you certain rights. If you have problems with faulty or unsafe goods then you can seek advice from Consumer Direct: If Consumer Direct decide that your complaint is particularly complex, or relates to a bad business practice which could harm consumers, the matter may be passed to Trading Standards for their information or for further action. The Citizens Advice service helps people resolve their legal, money and other problems by providing free, confidential and independent advice from over 3,200 locations across England and Wales. These include the main Citizens Advice Bureaux, as well as GP surgeries, hospitals, colleges, prisons and courts. Face-to-face advice can be accessed at around 50 locations in Devon and most bureaux offer telephone advice as well. Some also offer advice by email, and in certain circumstances home visits can be arranged. For those who have access to the internet, Citizens Advice runs a self help website, www.adviceguide.org.uk, which contains up to date information including some translated content in Czech, Estonian, Hungarian, Latvian, Lithuanian, Polish, , Slovak, Slovenian Welsh, Bengali, Gujarati, Punjabi, Urdu and Chinese. Citizens Advice advisers are equipped to deal with any issue, from anyone, regardless of race, gender, sexuality, age, nationality, disability or religion. The subjects they cover include; debt, benefits, housing, employment, consumer issues, relationships, family matters, health, education, discrimination, immigration and the law. 15 To find your local Citizens Advice Bureau look under C in the Yellow Pages or search for their details online at www.citizensadvice.org.uk. Trading Standards – businesses Your local Trading Standards Service help to maintain an environment in which businesses can compete on equal terms and can also provide advice and assistance to businesses. If you are thinking of setting up your own business then they will be able to offer you advice on legislation and on quality assurance procedures. There are 3 Trading Standards Services in Devon - provided by Devon County Council, Plymouth City Council and Torbay Council. They are signed up to the Home Authority Principle which means they give priority to local businesses seeking their assistance. If you need to contact Trading Standards please contact the Service provided by your local council: Devon enquiries Devon County Council Trading Standards Service County Hall Topsham Road Exeter EX2 4QH Tel: 01392 381381 Fax: 01392 382732 Email: tsadvice@devon.gov.uk www.devon.gov.uk/index/business/trading_standards.htm Torbay enquiries Torbay Council Trading Standards Service Torbay Council Roebuck House Abbey Road Torquay TQ2 5TF Tel: 01803 208038 Fax: 01803 208043 Email: trading.standards@torbay.gov.uk www.torbay.gov.uk/trading-standards Plymouth enquiries Plymouth City Council Trading Standards Dept. of Development Plymouth City Council Plymouth PL1 2AA Tel: 01752 304141 Fax: 01752 307948 Email: trading.standards@plymouth.gov.uk www.plymouth.gov.uk/homepage/business/tradingstandards 16 Business Link Business Link is a free business advice and support service for people starting, running and growing local businesses. The service delivers relevant and practical information both online and through local advisers. Businesslinksw.co.uk helps your business save time and money by giving you instant access to clear, simple, and trustworthy information. Whether you're starting up, already running a business, or looking to grow and develop, you can get help to: * manage your finances * employ people * find and keep customers * pay the correct tax * comply with environmental legislation * trade internationally * understand regulations in your sector * find events and support near you We also provide 1:1 business advice with an experienced adviser in various locations throughout Cornwall, Devon and Somerset. To find out more about the service and how we can help you call us on 0845 600 99 66 or visit www.businesslinksw.co.uk 17 Devon Strategic Partnership Driving IMPORTANT Before you drive on the road make sure that you comply with 1, 2 and 3 below. If you do not, you will be breaking the law and could face legal action resulting in fines, driving bans or seizure of your vehicle. 1. About drivers You must have a valid current driving licence for the particular type of vehicle you are driving. If you have a driving licence that was issued in another country, outside the UK, you can drive in the UK for a limited time. The rules are complicated and depend on where your licence was issued. If your licence was issued in a country within the European Community / European Economic Area, and the licence has not expired, you can drive an ordinary car or motorcycle until you reach the age of 70. The rules for bigger vehicles are different. If your licence was issued in a country outside the European Community / European Economic Area, providing the licence has not expired, you can drive a car or motorcycle for 12 months in the UK, during which time you must apply for a UK Licence. You cannot drive a bigger vehicle (bus, minibus or lorry etc.) until you have a full UK licence. For full details and further information contact the Driver and Vehicle Licensing Agency (DVLA) or look up their website. See details below. 2. About insurance: The driver of any vehicle must have insurance to drive that specific vehicle. You must have a valid Certificate of Insurance covering, as a minimum, the risk to any third parties who might sustain injury or damages. You can obtain insurance through an insurance company. 3. About the vehicle: All vehicles must be registered with the Driver and Vehicle Licensing Agency. All vehicles need to have a Vehicle Registration Certificate issued by the Driver and Vehicle Licensing Agency. You must pay the Vehicle Excise Licence (a vehicle tax) which applies to all vehicles in the UK. You can buy your tax disc at most Post Offices. To show that the tax has been paid all vehicles display a Vehicle Excise Licence (or Tax disc) in the windscreen. It is illegal to display a tax disc from another vehicle. All vehicles over 3 years old must pass an MOT test every 12 months and obtain an MOT test certificate. The MOT test confirms that the vehicle is roadworthy at the time it is tested. 18 Getting a UK licence: Driving Licences are issued by the Driver and Vehicle Licensing Agency (DVLA): Tel: 0870 240 0009 Email: driver.dvla@gtnet.gov.uk www.dvla.gov.uk Learning to drive If you wish to drive a car in the UK but do not currently hold a valid licence you will need to apply for a Provisional Licence and take a driving test. The minimum age for driving in the UK is 17. Apply for your Provisional Licence to the Driver and Vehicle Licensing Agency (DVLA) as above. If you drive, using a provisional licence a driver with a full UK licence must be in the car with you at all times. Riding a motorcycle or moped Even if you drive a car, you still need to complete a Compulsory Basic Training (CBT) course before riding a moped or a motorcycle in the UK. Phone the Driving Standards Agency on 0115 901 2500 and ask for the CBT Section or see ‘Learner and new drivers’ at: www.direct.gov.uk/en/Motoring/LearnerAndNewDrivers/index.htm Roadworthiness of a vehicle It is your responsibility to make sure that you maintain your vehicle in a roadworthy condition. The police have the power to stop any vehicle on the road to check the roadworthiness as well as all the documents relating to the driver and the vehicle (as described above). Speed limits Speed limits are taken seriously in the UK. They are enforced using speed cameras and by Police Officers. Details of national speed limits are shown in the Highway Code, which is a booklet you can buy and is also available on the internet at: www.highwaycode.gov.uk If you are caught speeding you will be fined, your licence endorsed and you could be banned from driving. Parking The road markings and signs explaining parking restrictions are detailed in the Highway Code (see above). Car Parks may also have restrictions and you may have to pay. Look for the signs which will explain how much and how to pay. If you park illegally you may be given a Penalty Charge Notice (otherwise known as a Parking Ticket) and will have to pay a fine. In some cases cars which are parked illegally may be wheel clamped. A device is fitted to the wheel of the car to prevent it being moved until the parking fine (usually very expensive) has been paid. Look for instructions left with the car telling you how to pay and how to get the clamp removed. 19 Mobile phones Using a hand held mobile phone whilst driving is illegal. Using ‘hands free’ equipment is permitted, but can be dangerous and drivers are strongly advised not to use any sort of telephone whilst driving. Seats and seat belts You must wear a seatbelt if the vehicle has them fitted. Each person in the vehicle should have their own seatbelt. Children in cars The driver of the vehicle is responsible for making sure that any children under 14 years old are wearing seatbelts. All children under 1.35 metres tall or under 12 years old must use an approved child safety seat. Accidents If you are involved in an accident YOU MUST STOP. Think about whether you need to call the emergency services including the police if, for example, someone has been injured or the accident is causing a blockage. You need to give your name and address and the vehicle owner’s name and address as well as the registration number of the vehicle, to anyone else involved in the accident. Alcohol and drugs Drinking alcohol before you drive can be a very serious offence in the UK. It is safer not to drink any alcohol at all before driving. Driving under the influence of certain drugs is also illegal. If you are caught driving under the influence of alcohol or drugs you could be fined, banned from driving or even sent to prison. Your vehicle could also be seized. DO NOT DO IT. As a passenger, do not get into a car if you suspect the driver may have been drinking alcohol or taking drugs. 20 Devon Strategic Partnership Education Children and education Schools By law all children aged between 5 and 16 must attend school. Schools provided by the state (the UK Government) are free. In general, schools are divided into primary schools (age 5-11) and secondary schools (age 11-18). Some schools are linked to the church and emphasise religious values. How can I find a school for my child? State schools are provided through the Children and Young People’s Service (CYPS), part of Devon County Council. For a list of these schools visit: www.devon.gov.uk/schoolslist/asp/ahomepage.asp Most schools accept pupils living in their geographical area and secondary schools are often linked to particular primary schools. The following Education Development Service Helplines can tell you which schools cover your area. Devon (excluding Plymouth & Torbay) Plymouth: Torbay 0845 155 1019 01752 307400 01803 208908 You can ask the head teacher of any school in your area if they will take your child. Schools are not allowed to refuse a child because of their race or nationality. However they can refuse your child a place if the school is full. The CYPS has a legal responsibility to find a school for your child. Their Equality & Diversity Service will help you find a suitable school. 0845 155 1015 (Equality and Diversity Service) How will my child get to school? It is your responsibility to get your child to school. Depending how far from the school you live, your child might be entitled to free transport. Contact your local authority or the school for advice. Extra help with English. Children learning to speak English, as well as their own language, will receive extra support at school. A teacher specialising in English as an Additional Language (EAL) will advise the school how best to help children learning English. Talk to the school if you have any worries or contact the Devon EAL service on 01392 386813 or at ealadmin@devon.gov.uk 21 What can I do if I do not speak good English? You may need an interpreter when you visit the school. The school may help you find one or you can ask the CYPS. It is not a good idea to rely on your child as an interpreter. Children and Young People’s Service (CYPS) 0845 155 1013 What happens if my child has a disability or needs special attention? Wherever possible, children with ‘special needs’ such as a physical disability, a learning difficulty, or psychological problems are given extra help in a mainstream school. In exceptional circumstances children may benefit from being educated at one of Devon’s Special Schools for children with particular needs. For help and advice contact: What do I do if my child is being bullied or is in trouble? Talk to the school, the class teacher or the head teacher. Ask for an interpreter if you need one. Pre-school and childcare services Pre-school services for children under the age of 5 include childminders, crèches, parent and toddler groups, pre-schools, playgroups, and nursery schools. Out of school childcare services include breakfast clubs, after-school clubs and holiday schemes. They can look after your child while you are at work. The cost of these services will vary. Make sure whoever looks after your child is properly registered. Three and four year old children are entitled to some free provision. If you are working you may you may be able to claim Child Tax Credit to help pay for childcare. For advice contact DISC (Devon Information on Services for Children) 0845 155 1013 www.devon.gov.uk/disc Plymouth Family 0800 7834259 Information Service Young people age 16 - 19 Between the ages of 16 and 19 you are entitled to free education, and free ESOL (English for Speakers of Other Languages) classes. After the age of 19 there may be some fees. You may be eligible for work-based learning as well, through your employer. Find out about ESOL classes at your local college, through your local library or through the Devon County Council website www.devon.gov.uk/adultlearning If you need more help contact Connexions (a support service for all young people aged 13 – 19) Connexion 0800 9755 111 www.connexions-cd.org.uk Connexions will also be able to advise you about university places, including entry requirements and fees. 22 The Education Maintenance Allowance (EMA) scheme is available to 16 – 18 year olds. It helps young people with the cost of staying in education. You could receive up to £30 a week. Contact Educational Maintenance 0808 10 16219 www.direct.gov.uk/ema. Adult learning A wide variety of courses are available for adults. Devon Adult and Community Learning or Next Step provide information about training for adults, or ask at your local community centre, library or job centre. If you have access to the internet, including at public libraries, you can follow a “Learndirect” course. Learn Direct www.learndirect-advice.co.uk English Language Training If you want to improve your English, Adult and Community Learning Centres and Further Education colleges run English classes. In addition there are voluntary and community sector organisations such as the Olive Tree association, Open Doors International Language School and the Refugee Support Group which offer informal English classes. Your employer may arrange English classes for you and allow you to take time off work to go to classes. They have a responsibility to ensure you receive the training you need to do your job properly and safely. There may be a cost for Adult Learning, particularly for the English as a Foreign Language (EFL) courses overleaf. There are various types of English Language training provided by both the Further Education Colleges and independent training providers. Non Accredited Courses include: English@Work in Devon – a 20 hour introduction to English in the workplace. 01647 441050 www.devoneconomy.co.uk (follow Skills Provision and Productive Skills link) ELLIS – an online introduction through Learn Direct http://www.learndirect.co.uk/browse/mathsenglish/ ICE Project – Introduction to Communication in English – an interactive work-based DVD for independent learning, with support. www.skillsforlife-sw.org.uk Qualifications English for Speakers of Other Languages (ESOL) - National Certificate at Entry Level (Beginners) and Levels 1 & 2 (Intermediate and Advanced) English as a Foreign Language (EFL), Cambridge and Trinity Certificates Business English Certificates For courses in Devon go to www.devon.floodlight.co.uk Please note: There are many other qualifications relating to business or vocational training which include English training – this list is intended to be a guide and is not exhaustive. 23 Online Resources There are several Learn English Podcasts available online if you have access to an mp3 player. Simply type ‘Learn English Podcast’ into an online search engine. These are two examples: http://www.bbc.co.uk/radio/podcasts/how2/ www.listen-to-english.com Translation and interpretation There are organisations that can provide help with translation or an interpreter such as: Multilingua – Devon and Exeter Community Interpreting Service 01392 435385 www.multilingua.webs.com Multilingua also run courses for those who wish to train as Community Interpreters. You must have a very high standard of English, plus one other language to take this course. The Community Interpreting - Essential Skills and Knowledge course focuses on interpreting skills, the role of the interpreter and issues raised. There is also input from visiting speakers from the public services. How can I use qualifications achieved outside the UK? Employers in the UK may not understand your qualifications. The National Academic Recognition Information Centre will tell you what the British equivalent is to your qualifications. You will need to send them evidence of your qualifications with an English translation. General enquiries and advice are free. A charge is made for an individual assessment of your qualifications with a letter of comparability. National Academic Recognition Information Centre 01242 260010 www.naric.org.uk Family Learning There are a wide range of free courses for families to take together. You could learn English with your children, improve your maths or have a go at some creative activities. Contact: Family Learning 01392 386255 www.devon.gov.uk/index/socialcare/adultlearning/dacl-familylearning.htm Other Offices 01237 472462 0171 864171 01822 613701 01626 206410 01803 862020 01297 21904 01395 223851 01884 38326 Bideford Ilfracombe Tavistock Newton Abbot Totnes Seaton Exmouth Cullompton 24 Torbay adult and community learning 01803 316930 01803 403007 01803 853302 Torquay Paignton Brixham Further Education/Higher Education Colleges East Devon College Exeter College North Devon College South Devon College City College Plymouth University of Plymouth University of Exeter College of St Mark & St John Bicton College St Loye’s College Community based training Olive Tree Association Open Doors International Language School 01884 235200 01392 205222 01271 345291 01803 540540 01752 305300 01752 600600 01392 661000 01752 636700 www.edc.ac.uk www.exe-coll.ac.uk www.ndevon.ac.uk www.southdevon.ac.uk www.cityplym.ac.uk www.plymouth.ac.uk www.exeter.ac.uk/ www.marjon.ac.uk 01395 562400 01392 255428 www.bicton.ac.uk www.stloyesfoundation.org.uk 01392 253738 http://diversedevon.org 01752 242365 www.odils.com Training providers Devon Training Provider Network Equip Training South West 01392 216413 Worker’s Educational Association 01392 457300 North Devon Pathfinder Trust 01271 815812 Information and advice Next Steps 08458 505070 www.trainingprovider.com www.equipsw.co.uk www.wea.org.uk www.path-finder.org.uk www.nextstep-cds.org.uk 25 Devon Strategic Partnership Emergency Services Police, Fire, Ambulance, Coastguard In an emergency - dial 999 or 112 to call the Emergency Services. Calls are free (even from mobile phones). You will be asked which service you need: Police, Fire, Ambulance or Coastguard. If you are unsure ask for the Police. You will be asked your name, where you are calling from, and what the emergency is. Follow the instructions of the person dealing with your emergency call. Police Call the police if you are the victim of a crime or witness a crime. Call 999 or 112 in an emergency. For non-emergencies call 08452 777 444 or your local Police Station. Police in the UK are responsible for keeping law and order. They are not part of the army, they are independent from Government, and they do not usually carry guns. All police in Devon can call an interpreter if they need one to speak to you. Everyone in the UK has the same right to safety and protection. If you are a victim of any crime report it to the police. The matter will be taken seriously and investigated thoroughly. Each neighbourhood has a designated police officer to offer help and advice. To find your local police officer (called a Neighbourhood Beat Manager), visit www.devon-cornwall.police.uk. If someone is abused or attacked because of their nationality, skin colour, religion, sexual orientation or disability it is referred to as a hate incident or a hate crime. It is not acceptable in this country. Please report it to the police and they will investigate. It will also help the police to stop similar things happening to other people. Support and advice for victims of racism in Devon is also provided by: Devon REC (Racial Equality Council) Olive Tree Association Plymouth REC (Racial Equality Council) 01392 422566 The Monitoring Group Torbay 01803 203525 01392 253738 01752 224555 www.devonrec.org devonrec@devonrec.org http://diversedevon.org www.plymouthrec.org enquiries@plymouthrec.org www.monitoring-group.co.uk rrp@monitoring-group.co.uk To report a crime without having to give your name call; Crimestoppers 0800 555 111 www.crimestoppers-uk.org The Independent Police Complaints Commission (IPCC) deals with complaints about the behaviour of police officers and staff. If you think you have been treated badly by 26 the police, or a police officer or a member of police staff was rude to you or used excessive force, you have the right to make a complaint. If you require legal help for any reason you can contact the Citizen’s Advice Bureaux (C.A.B.). The telephone numbers are in the ‘Money’ section. The Devon Law Centre provides legal advice and representation in the areas of community care, education, housing and immigration. Some of their services are free. Contact them to find out if you are eligible. Devon Law Centre 01752 519 794 Domestic violence and abuse Domestic violence is not acceptable in the UK. For full details of how you can get help if you are a victim or a perpetrator please refer to the ‘Family Matters’ section. Some aspects of the law in the UK may be different. Knives and weapons You cannot carry weapons in a public place, not even for personal protection. This includes guns, particular types of knives, pepper spray, CS gas or any other sort of weapon. For your own safety and to make sure that you don’t break the law, do not carry a knife. If you are worried about your safety you can carry a personal alarm which will give off a loud noise when activated. Illegal drugs There is an illegal drug culture in some areas of the UK. Do not get involved. Do not experiment with illegal drugs: they are bad for your health and could result in you being arrested by the Police. Alcohol If you drink so much that your behaviour becomes unreasonable, or you are not capable of looking after yourself, you could be arrested by the Police. It is illegal to buy or supply alcohol to anyone under the age of 18. The Police will prosecute anyone found supplying alcohol to young people. Personal security Do not keep large amounts of money at home or carry it with you. You should put it in a bank account or many employers will keep money for you. Do not carry valuables with you unless you have to. Don’t drink too much alcohol as you put yourself at risk. Avoid illegal drugs at all costs. If you are in a situation which looks like it might become violent, walk away or call the Police. Do not take the law into your own hands – you may get yourself into trouble or hurt. 27 Fire If there is a fire, call 999 or 112 and ask for the Fire Brigade. The Fire Brigade can also do a fire safety check on the place where you live or the place where you work. Call (free) 0800 73 11 822 www.dsfire.gov.uk. For fire safety information in other languages www.fire.gov.uk. Basic fire safety information. Make sure there is a smoke alarm where you live, and that it works. Make sure you know how to get out of your home if there is a fire. Keep any keys for doors or windows in safe places where you can get at them if you need to use them. Put out cigarettes and candles properly. Switch off electrical appliances if you are not using them Fire action plan If a fire does occur, your chances of survival will depend on how quickly and safely you are able to get out. Be prepared – plan ahead: Work out the escape route from each room in your accommodation. Keep escape routes clear of obstructions Ensure that any keys required are close to locks in doors, windows etc. As a group or family, discuss what to do if fire breaks out or the smoke alarm sounds in the night. Plan today – tomorrow may be too late. Bedtime routine Make sure your accommodation is safe before going to bed: Extinguish all candles. Make sure that all kitchen appliances, and other electrical appliances that are not required, are switched off. Extinguish all cigarettes, empty ashtrays into a metal bin and put it outside. Close all internal doors. Your life is your most precious possession. Your accommodation can be replaced – you can’t! If you are trapped by fire Go to a room as far away from the fire as possible- preferably one with a phone. Close the door and block up any gaps around the door using pillows, duvets, etc Phone the Fire Brigade and tell them your exact location in the building. Stay by an open window and try to attract attention – shout ‘FIRE!’ If you have no way out except the window, first throw out soft things, such as a mattress, to break your fall. Then lower yourself from the window and drop – do not jump! 28 Ambulance Call 999 or 112 and ask for the Ambulance Service if you think someone is going to die or is too ill or injured to get to hospital by themselves. The Ambulance Call Operator will ask 3 important questions: What is the telephone number you are calling from? Where is the exact location that an ambulance is required? What is the problem? Remember vital minutes can be lost if inaccurate addresses are given. Knowing the address of where you are could be a lifesaver ICE (In Case of Emergency) If you carry a mobile phone, store an emergency contact under ICE in the phone book. ICE stands for ‘In Case of Emergency’, and can be used by ambulance staff to find out information about you if you are injured and can’t speak to them. If you can, try to make sure the person you choose to nominate as your emergency contact can speak English. Coastguard Call 999 or 112 and ask for the Coastguard for incidents on or near the coast, in the sea, or on boats. The Coastguard can rescue people who have fallen down cliffs or are trapped by the tide. 29 Devon Faith & Belief Strategic Partnership The UK has strong historical Christian traditions, but there are also followers of many other faiths and beliefs living here today. The Devon Faiths Forum The Devon Faiths Forum was formed in 2006. The aim of the Forum is to develop understanding of each other’s traditions and to try to end prejudice within faith groups and in the wider community. Devon Faiths Forum includes groups from a wide range of faiths: Christianity: (Anglican, Baptist, Congregational, Eastern Orthodox, Brethren, Methodist, Pentecostal, Quaker, Jehovah’s Witness, Mormon - Church of Jesus Christ of Latter Day Saints, Roman Catholic, Unitarian, United Reform) Atheism, Baha’I, Buddhism, Hinduism, Humanism, Islam, Jain, Pagan Religions. Judaism:(Humanist, Liberal, Orthodox, Reconstructionist, Reform), Rastafarian, Shinto, Sikhism, Taoism, Spiritualist, Wicca, Zoroastrianism For more information on these faith groups please contact Devon Faiths Forum 01392 294940 info@devonfaiths.org.uk www.devonfaiths.org.uk Catholic Mass for speakers of other languages There are a number of Catholic Masses in Devon conducted in Eastern European Languages. For the dates and times of these Masses please contact: Rev Edward Stachurski http://polish-priest.tripod.com/ Other useful contacts: 01392 294911 www.exeter.anglican.org (Church of England in Devon, Diocesan Communications Officer) 01803 845 023 www.plymouth-diocese.org.uk (Roman Catholic Diocese of Plymouth, Diocesan Communications Officer) 106 Steed Close, Paignton, Devon, TQ4 7SP 01392 251529 www.exetersynagogue.org.uk (Exeter Synagogue) Synagogue Place, Mary Arches Street, Exeter, Devon EX4 3BA 01392 250597 30 www.exetermosque.org.uk (The Islamic Centre) Exeter Mosque & Cultural Centre, 12-13 York Rd. Exeter, EX4 6PG Faithnet Southwest www.faithnetsouthwest.org.uk 01803 556632 www.palaceavenue-methodist.org.uk/community/torbayinterfaith (Torbay Inter Faith Forum) 01803 863454 (Totnes & District InterFaith Forum) 01392 275070 (Exeter Interfaith Forum) 01752 254438 www.plymouthcfcd.co.uk (Plymouth Centre for Faiths & Cultural Diversity) 0845 155 1019 www.devon.gov.uk (Devon County Council, Adviser for Religious Education, Children & Young Peoples Services) 31 Devon Family Matters Strategic Partnership Including information about: Births, Marriages and Deaths Forced and Arranged Marriages Domestic Violence and Child Abuse Births, marriages and deaths All births, marriages and deaths have to be officially registered at a Register Office. See contact details below. Births A birth must be registered within 42 days If the parents of the baby are married either the mother or father can register the birth. If the parents are not married both parents should register the birth together. Contact the Register Office for more details on registering a birth and the rules on naming a baby. The Register Office will issue a Birth Certificate. Getting married in England You must be at least 16 years old to get married. Between 16 and 18 years old you need consent from your parents or guardian. Couples must not be related to each other (in a way forbidden by English Law). Any type of forced marriage is illegal. Arranged marriages are acceptable providing both partners are acting of their own free will. You can marry in a religious ceremony conducted by a religious leader, or in a civil ceremony conducted by a Registrar. You must inform a Register Office of your intention to marry at least 15 days in advance. If one or both of you is not a UK citizen (or from one of the European Economic Area countries) there are other formalities to complete. A marriage cannot go ahead unless all the legal formalities have been completed. Second marriages and same sex couples Second marriages are permitted in the UK providing you have been divorced or that your previous partner has died You cannot ‘marry’ someone of the same sex but you can enter into a Civil Partnership, which gives you many of the same rights as married couples Registering a death A death can be registered by any relative of the person who has died or by another person who was present at the death. A death must be registered within 5 days. A death must be registered in person at the Register Office. You will need to make an appointment. Ask what other information and documents you need to bring with you. 32 Register Offices Barnstaple Bideford Exeter Honiton Newton Abbot Paignton Plymouth Tavistock Tiverton Totnes 01271 388456 01237 474978 01392 686260 01404 42531 01626 206340 01803 207130 01752 268331 01822 612137 01884 255255 01803 861234 Domestic violence and abuse Domestic violence and abuse is not acceptable in the UK. Domestic violence is any physical, sexual, psychological or financial violence (including forced marriage and so-called ‘honour crimes’) that takes place within an intimate, family type relationship. Domestic violence is not always physical. Men or women who abuse their partners or families will be arrested by the Police and charged with assault, threat to kill, wounding, harassment, rape or other criminal offences. Your legal rights You have the right to live free from abuse and fear. Women have equal rights to men. If you are frightened of a partner or former partner you have a right to be protected. Being assaulted by someone you know or live with is a crime. Report it to the Police who will take action. You can apply for a court order to stop someone harassing or hurting you, or to keep them away from your home. You can get help with emergency or temporary accommodation. The law also protects children. You can apply to a Family Court to make an order specifying where children must live and who they must live with. Who to contact The Emergency services - If you are concerned for your own or someone else’s immediate safety dial 999 (or 112) and ask for the Police. National Domestic Violence 0808 2000 247 Helpline helpline@womensaid.org.uk Free 24 hour helpline for women and children. The Helpline can provide an interpreter for non-English speaking callers. Men’s Advice Line 0808 801 0327 info@mensadviceline.org.uk Support for men who are experiencing domestic violence. Respect 0845 122 8609 For men who are violent to their partners and need support and advice to change their behaviour. The Hideout http://www.thehideout.org.uk/ Website support for children and young people 33 Domestic violence services You can phone any of the following directly: East Devon Safe House Exeter Women's Aid Mid Devon outreach North Devon Women's Aid Plymouth Women's Aid Ltd Plymouth Women's Refuge South Devon Women's Aid West Devon outreach 01404 44772 01392 667144 / 0800 328 3070 01392 426521 01271 370079 / 07854 394238 01752 252033 01752 562286 01364 644088 01837 53321 Forced marriage If you, or someone else, is afraid of being forced into marriage overseas, call the Forced Marriage Unit. All calls are dealt with confidentially by skilled and experienced workers. Call: 020 7008 0230 or 020 7008 0135 or 020 7008 8706. Child Abuse The abuse of children is not acceptable. Young people are considered as children up to their 18th birthday. The main forms of abuse are: Physical abuse - Where a child is physically hurt or injured: hitting, shaking, squeezing, burning or biting attempted suffocation or drowning giving a child poisonous substances, inappropriate drugs or alcohol Sexual Abuse - Where children (girls and boys) are abused by adults or other children through: Any form of inappropriate touching and any sexual contact Exposing children to pornographic material - including videos. Neglect - Where basic and essential needs are not provided. Being deprived of food, clothes, warmth and medical care. Leaving children alone and unsupervised. Emotional abuse Constant lack of love and affection Threats, verbal attacks, taunting and shouting Most child abuse is committed by members of the child’s own family or close friends. If you suspect a child is being abused Do not hesitate. Contact the Social Services Department or the Police immediately. All reports of suspected child abuse will be investigated. Your involvement will be treated in confidence. 34 Social Services Departments Barnstaple Exeter Newton Abbot Civic Centre George Street Teign House, Kingsteignton Road 01271 388660 01392 384444 01392 384900 Ottery St.Mary St Saviours, Exeter Road 01392 384444 Plymouth Ballard House, West Hoe Road 01752 308600 Tavistock Abbey Rise, Whitchurch Road 01822 614121 Tiverton Torquay Phoenix Lane Union House , Union Street 01392 384157 01803 208500 Totnes Parkers Barn, Parkers Way 01803 869300 Out of hours service For urgent calls overnight or at weekends contact the Social Services Emergency Duty Service: Plymouth All other areas 01752 346984 0845 6000388 Childline A free national telephone helpline for children and young people in trouble or danger. It offers confidential counselling for any child under 18 with any problem – 24 hours a day, every day Childline 0800 11 11 www.childline.org.uk Parentline Plus Free, flexible support for anyone (mums, dads, grandparents, family members or friends) caring for a child. Parentline 0808 800 2222 www.parentlineplus.org.uk 35 Devon Strategic Partnership Health Healthcare is provided free of charge in the UK through the National Health Service (NHS). Routine medical care Local doctors, (known as General Practitioners or GP’s) provide medical advice and care. You should register with a local doctor as soon as possible. To register, visit your local doctor’s surgery (also sometimes called Health Centres). For non-urgent medical care you will normally need to make an appointment to see your doctor. Out of hours help If you need a doctor outside normal hours for a problem that cannot wait until your own doctor is available call: Devon out-of-hours GP service 0845 6710 270. NHS Walk-in centres There are 2 Walk-in centres in Exeter where most people will be able to get medical advice and attention without an appointment. Sidwell Street, Exeter (in the City Centre) Royal Devon & Exeter Hospital, Barrack Road, Exeter 01392 276892 01392 411735 Accidents and minor injuries Minor injuries units If you have a minor injury such as cuts, bruises, burns, broken bones (where the bone does not protrude through the skin), sprains, strains and head injuries (where the person has not been unconscious) you can probably be treated at a Minor Injuries Unit. You don’t need an appointment. If you are not sure whether your injury can be treated in a Minor Injuries Unit phone your local unit, or NHS Direct (0845 46 47). More serious accidents For more serious accidents, go to your nearest Accident & Emergency Department. Keep calm, do everything you can to help the patient but don’t give them anything to eat, drink or smoke. Accident and Emergency Departments (A&E) will also treat minor injuries. 36 Emergency Services (see separate section page 26) In the case of an emergency call 999 or 112 for an ambulance. An emergency is a critical or life threatening situation that may include loss of consciousness, severe chest pain or loss of blood. Hospitals Not all hospitals have Minor Injuries Units or Accident and Emergency Departments. If you arrive at a hospital without these services they are unlikely to be able to treat you. All A & E Departments are open 24 hours a day but only the Minor Injuries Units shown as (24 hrs) will be open at night. Hospitals with Minor Injuries or Accident & Emergency (A & E) Departments. A&E Hospital Barnstaple: Devon Hospital) Ashburton Buckfastleigh Axminster Minor Injuries Telephone (24 hrs) (North District Bovey Tracey Budleigh Salterton Crediton Dartmouth Dawlish Exeter (Royal Devon Exeter) Exmouth (24 hr) and (24 hr) Honiton (24 hr) Kingsbridge Moretonhampstead Newton Abbot Okehampton 01271 322577 01364 203 01297 400 01626 279 01395 020 01363 588 01803 255 01626 500 01392 611 652 01395 684 01404 540 01822 612233 01647 217 01626 321 01837 279 630 832 442 775 832 868 411 540 440 354 658 37 Ottery St Mary (24 hr) Plymouth (Derriford Hospital) Seaton Sidmouth South Hams Tavistock Teignmouth Tiverton (24 hr) (24 hr) Torbay Totnes (24 hr) 000 01404 000 01752 111 01297 901 01395 512482 01548 852349 01548 349 01626 161 01884 400 01803 567 01803 622 816 777 23 852 772 235 614 862 Pharmacists (also known as chemists) Pharmacists can be found in all towns and cities and some villages. You can buy a range of products to treat most minor illnesses and injuries and get advice and information on medicines. However some medicines are only available ‘on prescription’ which means you will need to see your GP before you can obtain them from a Pharmacist. For location and opening hours of your local pharmacies contact NHS Direct. NHS Direct A 24-hour telephone and on-line service providing advice and information. NHS Direct 0845 4647 www.nhsdirect.nhs.uk NHS Direct can provide confidential interpreters in many languages. If you dial the number above, when the call is answered, just say which language you wish to use. Within a couple of minutes you will be connected to an interpreter who will help you get the information or advice you need. Dentists You can register with either a Private Dentist or with a National Health Service Dentist. National Health Dentists do charge for some aspects of treatment, although some patients are exempt. In general, Private Dentists will be more expensive. To find an NHS dentist contact: NHS Dental Registration PPSA, Dean Clarke House, Southernhay East, Exeter, EX1 1PQ. 0845 0020 034 ppsadental@nhs.net 38 Out of hours dentistry If you are not registered with a dentist and need relief from severe dental pain, acute infection, bleeding or trauma outside normal doctors hours call. Out of Hours Dental Line 01392 823 682 Family planning and sexual health For family planning or sexual health advice you can see your own doctor or if you prefer you can contact the following clinics: Barnstaple Exeter Plymouth Torbay 01271 322 483 / 01271 322 370 01392 405 226 01752 763 924 01803 295 153 Stop smoking A general Stop Smoking Service is available at most GP practices and community pharmacies. In some areas, more structured, specialist, stop smoking support is available. Contact: Devon Stop Smoking helpline 0845 111 1142 Monday to Friday, 9am-5pm (leave a message outside working hours). Help with concerns and queries about health The Patient Advice and Liaison Service (PALS) may be able to help. They are an informal and confidential service, providing information and support to patients and their families and to carers: PALS pals.devonpct@nhs.net 0845 111 0080 To comment or complain If you are unhappy with the service you have received from the NHS, you are entitled to make a complaint. Complaining about NHS services will not affect your healthcare now or in the future. Concerns or problems can often be dealt with most easily by speaking directly to a member of staff involved in your care, such as a doctor, nurse, dentist, GP or practice manager. They will often be able to put things right straight away. Complaints and Client Services Devon Primary Care Trust Dean Clarke House, Southernhay East Devon EX1 1PQ 39 Devon Strategic Partnership Housing Housing provided by your employer If you live in accommodation provided by your employer: There are legal standards about how many people should live in certain types of property, to prevent overcrowding and fire hazards. There are legal standards to make sure that people live in properties which are safe and will not damage their health. If you think your accommodation is not safe, or may not meet the standards, contact the Housing Department or the Environmental Health Officer at your Local Council. They will give you free advice. Your landlord does not need to know you have contacted them. There are also rules which say how much money an employer can deduct from your wages to pay for housing. The section on Working will tell you more about this. Renting from a housing association or local council If you are planning to stay in Devon for some time, you may wish to apply for Housing Association or Council Housing. You will need to complete a Housing Register application form to go on to the waiting list. There is a lot of demand for this type of housing and it is normally allocated on priority need. Privately rented accommodation If you need to find your own place to live, you will probably need to look for privately rented accommodation. You can find these properties by looking in local newspapers, shop windows and notice boards or by contacting a letting or estate agent. Tenancy agreement – it is important to get a tenancy agreement from your landlord. This is a contract you both sign which explains what is expected of you and of your landlord and what is included in the rent. It is a good idea when you sign your tenancy agreement to record the condition of the property and its contents and agree this with your landlord. If the landlord wants you to leave a legal process must be followed. It is against the law for a landlord to try to force you out without following this process. References and deposits - landlords usually ask for references, a deposit and one month’s rent in advance. From the 6th of April 2007 deposits must be paid into a government authorised tenancy deposit scheme. At the beginning of a new tenancy, pay your deposit to your landlord and within 14 days they must tell you how your deposit is protected. This scheme is to make it easier to get your deposit back if you are entitled to it but remember to return the property in the same condition as it was let to you, allowing for fair wear and tear. More 40 information is available at www.direct.gov.uk/tenancydeposit Moving in – Ask if bills, like electricity, water and gas, are included in the rent. If you have to pay these bills, you should make a note of all the meter readings (gas, water, electricity) on the day you move in and if there is a telephone you should contact the telephone company and inform them that you are a new tenant. These precautions are to ensure that you are not overcharged or paying for someone else’s bills. Ask when the rubbish is collected. You could face a fine of up to £80 if you put your rubbish out on the wrong day. Every household with a television must have a television licence. You could face a fine if you do not have a valid licence. Rent – is usually paid weekly or monthly, it is important to keep a record of the rent you have paid with a rent book, with receipts or with bank statements if you pay by direct debit. Council Tax - a local tax set by councils to help pay for local services like policing and rubbish collection. It applies to all homes and you will probably have to pay. Check with your landlord. Overcrowding - If you think your property is overcrowded, for example if more than one person who are not related are sharing a single room, then contact Environmental Health at your Local Council for advice. For any other problems - If the property you live in is unsafe, has inadequate fire safety arrangements, lacks heating or hot water, has damp or mouldy walls or anything else that may affect your health and safety, you should report it to your landlord. Ask them to put it right and ask how long it will take. If you are unhappy with the response, contact one of the listed agencies. Houses of Multiple Occupation - Any property with three or more floors and five or more tenants must be licensed with the local authority as a House of Multiple Occupation. This is to make sure that certain safety standards are met. The licence should be clearly displayed in the property. Housing Benefit - If you are earning a low wage or have dependant family, you may be eligible for help with the cost of your accommodation. The Local Housing Allowance (LHA) was introduced on the 7th of April 2007 as a new way of working out Housing Benefit for private tenants. LHA is based on the area where you live, the number of people you live with and the size of your family. Payment is usually to the tenant who will then pay the landlord. You can claim LHA as soon as you have a rent agreement; contact your local council to discuss your claim. If you are homeless or threatened with homelessness - or have a problem with your property or landlord, contact your Local Council Housing Department, Shelter or Citizen’s Advice Bureaux for free advice. 41 Local Councils East Devon Exeter Mid Devon North Devon Plymouth South Hams Teignbridge Torbay Torridge West Devon Housing Departments 01395 516551 01392 265726 01884 255255 01271 325757 01752 307094 01803 861234 01626 361101 01803 208723 01237 428858 01822 813600 Environmental Health 01395 517456 01392 265036 01884 234600 01271 388870 01752 304141 01803 861234 01626 361101 01803 201201 01237 428858 01822 813600 Shelter Devon Housing Aid Centre 08448 935 599 or 0808 800 4444 Citizen’s Advice Bureaux (CAB) East Devon Citizens Advice Bureau (CAB) Exmouth CAB Exeter CAB Crediton CAB Tiverton CAB Barnstaple CAB South Hams CAB Dawlish CAB Newton Abbot CAB Teignmouth CAB Bideford CAB Bude/Holsworthy CAB Okehampton CAB Tavistock CAB Plymouth CAB Torbay CAB 01404 44213 01395 264645 0844 499 4101 01363 773904 01884 234926 01271 377077 01803 862392 01626 864110 01626 203141 01626 776770 01237 473161 01288 354531 01837 52574 01822 612359 0870 1264011 01803 521726 Other organisations that you could contact for advice include: The Devon Inclusive Housing Project Plymouth (01752) 224 555 Exeter (01392) 422 566 Torbay (01803) 208 015 Advice for people from ethnic minority backgrounds who are homeless or threatened with homelessness (covers the whole of Devon) Exeter Homeless 01392 430228 www.ehag.org.uk Action Group (EHAG) Free advice to anyone living in or near Exeter who is homeless or threatened with homelessness. The Eastern 0208 7411288 www.eeac.org.uk European Advice Centre Free advice to people of Eastern European origin to help them settle in the UK.(telephone enquiries Monday, Tuesday, Thursday, Friday 2 pm – 3 pm) 42 Devon Strategic Partnership Leisure and Recreation There are a lot of sports and leisure activities available in Devon. If you want to find out about them you can visit any Tourist Information Centre (many offering information in several languages). They will provide a long list of options to enjoy. Public libraries and local council offices also provide information on recreational activities, sports facilities and leisure clubs. You will find something for everyone, all ages, abilities and interests. Or browse the internet to find out what’s available. Try: www.discoverdevon.com or www.beautiful-devon.co.uk or any of the local councils’ websites. Sport You will find lots of opportunities to play sport through the wide range of sports clubs. On the other hand if you prefer to watch you can see live football and rugby union at venues across the county. Try: Exeter City Football Club Torquay United Football Club Plymouth Argyle Football Club (Or) Exeter Chiefs (Rugby Union) Plymouth Albion Rugby Club 01392 411243 01803 328666 01752 562561 01392 890890 0870 3500402 www.exetercityfc.com www.torquayunited.com www.pafc.co.uk www.exeterchiefs.co.uk www.plymouthalbion.com On the beach Most of Devon’s beaches are safe for bathing and families can enjoy them all year. Always be aware of the following information: A red flag flying means CAUTION (be careful!). Swimming is dangerous and you should not enter the water. Lifeguards commonly wear red or yellow tops often with “LIFEGUARD” written on the back. Lifeguards are skilled in rescue, life saving and first aid. Lifeguards are there for your safety. Ask for, and listen to, their advice. Walking the coast It is very easy to be trapped by an incoming tide, so never walk or bathe in an area that is likely to be cut off at high tide. Obtain a tide table for the area and check first. The cliff paths around the north and south Devon coastline are beautiful places to walk and learn more about the nature and wildlife of Devon. However, stay away from the cliff edge as they can break away very easily. Anyone in difficulty or seeing someone else in difficulty at sea or on the cliffs, should call the Coastguard by dialling the Emergency Services on 999 or 112. 43 The countryside and the moors Devon has two areas of high moorland, Dartmoor and Exmoor, which are national parks. There are lots of parts of these moors where you can walk freely. Do be careful though, the moors can be dangerous. Some parts of Dartmoor are also used by the army for training – make sure you take notice of warning signs. There are also lots of Public Footpaths across farmland which everybody can walk on. When using these paths please respect the land, stay on the marked paths and help the landowner by following the Countryside Code. More information in English and other languages is available at: www.countrysideaccess.gov.uk Wherever you go to enjoy Devon’s countryside please consider your safety. Weather conditions, visibility and temperatures can change very quickly. Make sure you have a good map, a compass and appropriate clothing. Tell someone where you are going and when you will be back. Better still, join a local group of walkers to enjoy the added company and shared experiences and knowledge of Devon’s flowers, plants and wildlife. Contact The Ramblers Association Devon Area 01884 266435 http://website.lineone.net/~devon.ramblers/ Fishing Fishing is a very popular hobby in England. You need to buy a licence (called a rod licence) before fishing in rivers or lakes (freshwater fishing). You can buy a licence at any Post Office or from the Environment Agency, telephone 08708 506506, or on line at www.environment-agency.gov.uk A licence does not permit you to fish on private property or where signs indicate that fishing is private. To fish in these places you may need to pay an additional fee for a Fishing Permit. For a list of fishing clubs and where to fish try your local library or Tourist Information Centre or go to www.gethooked.co.uk Your local public library service Libraries, whether they are large city based libraries, smaller local libraries or our mobile libraries all provide a wide range of services: Free books to borrow. Talking and large print books, magazines, newspapers and text books CD’s and DVD’s to rent Book ordering service, including books in languages other than English Internet for all - computers and staff trained to help you use them Family reading and learning activities – baby rhyme time, homework clubs, holiday reading challenges. A safe, accessible and welcoming local space for everyone, Young people are made particularly welcome. Resources for learning (including improving reading and writing skills). Expert, helpful staff to answer your questions and offer advice. To find out about joining a local public library service in Devon contact: Devon County Council: 0845 1551001 www.devon.gov.uk/libraries Plymouth City Council: 01752 305923 www.plymouth.gov.uk/libraries Torbay Council: 01803 208300 www.torbay.gov.uk/libraries 44 Allotments If you have no garden, or a small garden, you could think about getting an allotment. These are areas of land often owned by a Local Council or the Town / Parish Council which people rent in order to grow fruit, vegetables and flowers. They are a great way of producing good, low cost food and they can also provide healthy exercise, social contacts and the fun and challenge of growing vegetables, fruit and flowers. Allotments are very popular and there is often a waiting list. Contact your Local Council or your Town / Parish Council to find out what’s available in your area. Museums and galleries Devon claims to have the ‘most densely populated museum landscape in the country’. There are over 50 museums in Devon and something for everyone, whether you are looking for Ancient Greek Pottery or World War II memorabilia. Find it through: www.devonmuseums.net Pubs and places to eat The traditional English pub has been a centre for social gathering for many years. In the past pubs were usually for adults only, with little consideration given to children and younger people. More recently and certainly in rural areas our pubs have become more family friendly, often providing play areas for children, gardens, family rooms and varied lunchtime and evening food menus. You will be just as welcome having a non-alcoholic drink or a coffee in many pubs. The atmosphere has also changed for the better with the recently introduced ban on all smoking in pubs. Enjoy a warm, friendly welcome, a drink and a meal – but don’t drink alcohol if you are driving. In the UK, you must be over 18 to buy or drink alcohol in a pub or restaurant. You may be asked to provide identification (I.D.) to prove that you are over 18. In many pubs, off licenses, and shops, if you look under 25 they will ask you for I.D. The most widely accepted forms of I.D. are a passport or a U.K. Photo Driving License. Many places will not accept a European driving license as I.D. If you do not have either your passport or a U.K. driving license, you can apply for a ‘Proof of Age’ card. There are several available online but none of them are guaranteed to be accepted in all places. It is up to the license holder to decide whether they will accept your I.D. and whether they will serve you alcohol. Devon has a wide range of cafes, shops, hotels and restaurants serving every type of food from different countries around the world. Make sure to try local specialities such as seafood. In hotels and restaurants, if you are concerned about price, do ask about the menu before booking a table. In general a service charge is not included in the bill (although some restaurants do). If service has not been included you do not have to make an additional payment (called a ‘tip’), although it is considered polite to do so, particularly if the service has been good. Between 10% - 15% of the bill is normal but it is your decision. 45 Devon Strategic Partnership Money, Banks & Bills Currency The UK is not part of the Euro currency area and still has its own currency, the British Pound (also called Pound Sterling). Banks To open a bank account you will need proof of your identity. This can include a valid passport, a UK driving licence or a benefits book. You will also need proof of your address which can be a gas, electricity, water, phone or Council Tax bill, a local council rent card or your tenancy agreement. If you are having trouble opening a bank account you can contact Devon Pound for free help (phone number on next page). An alternative to banks A Credit Union can help you to manage your money, even if you cannot get a bank account. Credit Unions are locally run financial co-operatives owned and controlled by their members. Members save and borrow money at good rates. You will need proof of address and a formal document with your signature on to open an account. You can save as little or as much as you can afford. It usually costs £2 to open a Credit Union account. For more information contact Devon Pound free: Devon Pound 0800 316 92 96 www.devonpound.co.uk Post Offices Post Office branches are widely available and offer a range of services including: Postal services; Banking; Payment of Bills; Insurance Services; Currency Exchange; Car Tax; Phone Cards; Mobile Phone Top-Ups. For details of products and services contact: Post Office helpline 08457 22 33 44 www.postoffice.co.uk Television licence If you have a television in your house, you must also have a television licence, even if you are already paying for cable television or other services. You can apply for a TV licence from a PayPoint outlet. You'll find PayPoint outlets in some newsagents, local shops, supermarkets, post offices and petrol stations. Or you can go to: www.tvlicensing.co.uk A colour TV licence currently costs £139.50 a year. For many people, this is a lot of money to pay in one go but it can be paid in monthly instalments to help spread the cost. If you do not have a TV licence you can be heavily fined. 46 Sending money home If you want to send money to your family outside the UK you can do this safely using either: The Money Gram system operated by main Post Offices. Money Gram will transfer money to post offices or banks in many countries around the world. Banks in the UK will transfer money to most countries, even when Money Gram is not available. There is a charge for these services. There are other organisations that will transfer money for you. You should be careful to ensure they are reliable. Do not send cash in the post. Bills Whether you own your own home or live in rented property you may need to pay for services such as gas, electricity, water, council tax and phone. The main supply companies are listed below. There may be others which are cheaper. Water is provided throughout Devon exclusively by South West Water. South West Water BT (phones) EDF Energy (gas & electricity) British Gas (gas & electricity) 0800 169 1133 0800 800 150 0800 096 2270 0845 600 6113 www.southwestwater.co.uk www.bt.com www.edfenergy.com www.house.co.uk There are different ways you can pay your bills. Talk to the service provider or look at the back of your bill to see which is the best option for you. One commonly used system in the UK is to set up a Direct Debit so that regular payments are taken out of your bank account. It is a secure and convenient method of paying bills. Your bank will give you more information about Direct Debits. Council Tax Council Tax applies to all homes in the UK. This is a tax set by your local authority on all residential property. Council Tax pays for local services such as domestic waste collection. There are rules about who should pay the tax. If you are living in accommodation provided by your agent or employer, and you are not staying permanently in the UK, it is unlikely that you will have to pay the tax yourself. Your Local Council (listed below) will be able to tell you whether you have to pay or not. Also, if you are on welfare benefits or a low income, you may be entitled to Council Tax Benefit, which could reduce the amount of Council Tax you have to pay. Talk to your local Council or the Citizens Advice Bureau. East Devon District Council Exeter City Council Mid Devon District Council North Devon District Council Plymouth City Council South Hams District Council Teignbridge District Council Torbay Council Torridge District Council West Devon Borough Council 01395 516551 01392 265440 01884 234259 01271 388395 01752 668000 01803 861234 01626 215000 01803 207207 01237 428700 01822 618888 www.eastdevon.gov.uk www.exeter.gov.uk www.middevon.gov.uk www.northdevon.gov.uk www.plymouth.gov.uk www.southhams.gov.uk www.teignbridge.gov.uk www.torbay.gov.uk www.torridge.gov.uk www.westdevon.gov.uk 47 Social security benefits If you have come from a country which is within the European Economic Area (EEA), including the countries which have joined recently ( Czech Republic, Estonia, Hungary, Latvia, Lithuania, Poland, Slovak Republic, Slovenia, Bulgaria and Romania) you will normally be entitled to claim social security benefits or tax credits if you satisfy the conditions or are on a low income. It will depend on your immigration status and you will normally need to have a UK National Insurance number. The rules about immigration and benefits are complicated and you should ALWAYS ask for advice before making a claim for a benefit or tax credit. Contact the following agencies for advice: Citizens Advice Bureau (CAB) The CAB service is a network of independent charities that provide free, confidential and independent advice on a wide range of topics including social security benefits, debt and tax issues, housing and employment rights and discrimination. The CAB service can provide information in a wide range of languages. Exeter CAB Crediton CAB Tiverton CAB Barnstaple CAB South Hams CAB Dawlish CAB Newton Abbot CAB Teignmouth CAB Torridge & Bude CAB Okehampton CAB Tavistock CAB Plymouth CAB Torbay CAB East Devon CAB Devon Law Centre 0844 499 4101 01363 773904 01884 234926 01271 377077 01803 862392 01626 864110 01626 203141 01626 776770 01237 473161 01837 52574 01822 612359 0870 1264011 01803 521726 01395 264645 01752 519794 (Immigration Advice) Jobcentreplus 0845 6021036 (Benefits administration) HM Revenue & Customs 0845 300 3900 (Tax Credits administration) Devon Welfare Rights Unit www.dwru.org.uk Getting into debt If you find that you are getting into debt you should get advice from someone at your local CAB as soon as possible. 48 Devon Strategic Partnership Transport Travelling by bus To find out which bus takes you where and what times they run call: Traveline 0871 200 22 33 www.traveline.org.uk Timetable books giving details of all bus services and an area map are available from local Tourist Information Centres and Libraries. Or you can order them from devonbus@devon.gov.uk 01392 382000 www.devon.gov.uk/buses Text for times A mobile phone texting service which allows you to get bus times by sending a text message. The service is available on all bus routes across Devon. Contact: 01392383509 devonbus@devon.gov.uk www.devon.gov.uk/text_messaging_service Free bus travel If you are over 60 or disabled you may be able to travel free on some of Devon’s buses. If you live in Exeter, Mid Devon, North Devon, South Hams, Teignbridge, Torridge or West Devon you can apply for a Devon wide bus pass which gives you free travel on most local buses throughout Devon. For further information contact: devonwide@devon.gov.uk 01392 383688 www.devon.gov.uk/devonwide East Devon District Council 01395 571500 www.eastdevon.gov.uk/index/community/buspasses.htm Plymouth City Council 01752 668000 www.plymouth.gov.uk/homepage/transportandstreets/publictransport/concessionaryf ares.htm Torbay Council 01803 207766 www.torbay.gov.uk/index/transportandstreets/publictransport/bustravel/concessionar yfares.htm East Devon, Plymouth and Torbay have different schemes. If you live in one of these areas contact your local council: East Devon District Council 01395 571500 www.eastdevon.gov.uk/index/community/buspasses.htm Plymouth City Council 01752 668000 www.plymouth.gov.uk/homepage/transportandstreets/publictransport/concessionaryf ares.htm Torbay Council 01803 207766 www.torbay.gov.uk/index/transportandstreets/publictransport/bustravel/concessionar yfares.htm 49 Travelling by train Train services are available to and from a number of towns and cities across Devon including Barnstaple, Exeter, Plymouth, and Torquay. There are fast and frequent services to London and other parts of the UK. For details of train times and fares contact: National Rail Enquiries 08457 484950 www.nationalrail.co.uk You can also use Traveline for information on train journeys (see above) Airports Devon has 2 passenger airports: Exeter International Airport 01392 367 433 www.exeter-airport.co.uk (UK and direct international flights) Plymouth City Airport 01752 204090 www.plymouthairport.com (Flights to other UK airports - and onward connections) Other services Park & Ride If you are travelling by car to Barnstaple, Exeter or Plymouth you can use the Park and Ride service and avoid parking problems. Special car parks are located on the outskirts of the city and a bus takes you into the city centre. Park and Ride are easy to use for getting to work, shopping or just for a day out. For further information contact: Exeter and Barnstaple devonbus@devon.gov.uk 01392 382000 www.devon.gov.uk/park_and_ride Plymouth publictransport@plymouth.gov.uk 01752 668000 www.plymouth.gov.uk/parkandride Access Wallet This is a scheme to help make journeys by bus or train easier for anyone with communication difficulties, people with disabilities, with hearing difficulties and those whose first language is not English. For further information contact: 01392 383509 accesswallet@devon.gov.uk www.devon.gov.uk/devonaccesswallet Fare Car A public transport service that works like a taxi. Available to anyone, it allows people in rural areas to get to work, doctors, hospitals and other services in the town. To see if there is a scheme near you and for further information contact: devonbus@devon.gov.uk www.devon.gov.uk/fare-car 01392 383481 50 Devon Wheels to Work A scheme providing motor scooters to people (aged 16 to 65) living and working in Devon, who are having problems getting to work or training due to a lack of transport. To find out if you are eligible and for further information contact: admin@devonwheels2work.co.uk www.devonwheels2work.co.uk 0845 0944 308 Car sharing When two or more people travel together instead of in separate cars. This can help provide a solution where there is a lack of public transport in rural areas. There is an organised scheme which you can contact on: environment@devon.gov.uk 08700 11 11 99 www.carsharedevon.com – click on the Trust logo. Or make your own arrangements with other people in your local area. It can also help to create new friendships. Home to school transport Getting children to school is the responsibility of the parents but, depending how far from the school you live, your child might be entitled to free transport. Contact your local authority to find out or ask the school for advice. Transport for elderly or disabled people. Help is available through local community transport based schemes for elderly and disabled people, who cannot use normal public transport. The most popular of these is Ring and Ride, a local bus service into town to allow people access to services and shops. For more information on schemes available contact : Plymouth 01752 600633 www.plymshopmobilityct.fsnet.co.uk/randrbus.htm Torbay 01803 201000 www.torbay.gov.uk/index/transport-streets/transport/communitytransport/ringride.htm Exeter and the rest of Devon 01392 382123 www.devon.gov.uk/community_transport 51 What to do if things go wrong Try and speak to your employer. Your contract of employment may include a formal “Grievance Procedure” which you should follow. If you are dismissed unfairly you may be able to take your case to an Employment Tribunal. This has to be within 3 month of being dismissed. Seek advice from the CAB Contact your trade union or look at the TUC employment rights advice on www.worksmart.org.uk What to do if you become unemployed If you lose your job, you can go to the Job Centre to look for work. The telephone numbers are on page 2 of this booklet. There are also many recruitment agencies across the county: You can get a quite detailed list by typing ‘Employment Agencies Devon’ into an online search engine or looking in your local ‘Yellow Pages’ or ‘Thompson’s’ directory at your local library. If you are out of work you may also be entitled to Social Security Benefits. Please see the entry in the Money booklet for where to go to find out more. Other useful contacts Health & Safety at Work (accidents, working time, rest breaks) Health & Safety Executive 0845 3009923 Employment agencies in Farming, Food Processing, Shell-fishing Gangmaster Licensing Authority (GLA) 0845 602 5020 Employment Tribunals www.employmenttribunals.gov.uk/ For employment advice in other languages 0845 795 9775 www.tuc.org.uk/international/index.cfm?mins=288 52 Hate Crime: 3rd Party and Self-Reporting Form Please help the fight against prejudice and hate in Devon. Please report all Hate Crime. You don’t need to give your name. You don’t need to go to court, if you don’t want to. Even if the case doesn’t get to court, the information you provide will help the police and other authorities to plan against Hate Crime Your report might help prevent the same thing happening to others Devon County Council and the police take all prejudice related crimes and incidents very seriously. Offences that are motivated by prejudice can carry more severe punishments. This form is for you to report any form of hate crime that you have experienced, or witnessed or want to report on behalf of someone else. You can report all types of hate crime, including damage to property, assault, verbal abuse and harassment. Please note that all racist incidents can be reported anonymously and that victims do not have to give their personal details unless they wish to be referred to another agency for further help and support as appropriate. All the information contained in this form will be treated in confidence. If you prefer, you can report the incident by visiting your local police station or by phoning the police on 0845 777444 53 Details of Incident When did it happen? (Date, time) Where did it happen? What happened? Please use this space to describe what happened, including any information about the offender(s) which you think might be important or helpful (Do you know their name/s? Can you describe them or their vehicle?) Use an additional sheet of paper if you need to. 54 Victim Details (Optional) - If you want to remain anonymous, leave this section blank. Last Name First Name Address Postcode Telephone Number/s Home Mobile Date of Birth Gender Religion Nationality Ethnic Origin Occupation Do you require a translator? If Yes please specify language(s): What do you want to happen now? Do you want the police to investigate the incident? If so, are you prepared to make a statement to the police? If you want, we can arrange for a police officer to meet you in a place of your choosing. You might want this incident to be reported to the authorities but for no further action to be taken. If you would like more advice, guidance or support or would just like someone to talk to about what happened, please tell us and we will arrange for someone to contact you. Once completed please send to: Hate Crime Prevention Coordinator, Devon County Council. Room G41, County Hall Topsham Rd, Exeter. EX2 4QD dave.wright@devon.gov.uk 55 W eWe are asking people who have come to Devon to work from other countries, to tell us ’a bit about their experiences here. We will use this information to understand the dcommunities better and to help us design support and services which will help Migrant Workers coming to Devon. You don’t have to answer all the questions and the questionnaire is completely anonymous. We will only use your answers as part of a larger set of data, for our research, and we will not refer to any individual response. We would be very grateful if you could tell us a bit about your circumstances. Please enter today’s date Where did you complete this form? Citizens Advice Bureau Place of employment /Other Which country were you born in? Your Age Male Female Less than 6 months ago 6 months to a year ago 1 to 2 years ago 2 to 3 years ago 3 to 5 years ago 5 or more years ago Your sex Where did you enter the UK? When did you arrive in the UK? Please tell us where are you living in Devon (just the name of your town or village is fine) 56 How long do you plan to stay in the UK? Up to 6 months Up to 1 year Up to 2 years Up to 3 years More than 3 years How long do you intend to stay in Devon? Up to 6 months Up to 1 year Up to 2 years Up to 3 years More than 3 years Is this more or less time than you planned when coming here? More Less Did you register to work? Yes No Where are you registered for work? When did you register for work? Less than 6 months ago 6 months to a year ago 1 to 2 years ago 2 to 3 years ago 3 to 5 years ago 5 or more years ago Are you employed? Yes No Are you satisfied with your current work? Yes No Are you looking for other work? Yes No Are you aware of a support group in the area where you live? Yes No Are you part of this support group? Yes No Would you like to be involved? Yes No If yes, who is your employer? 57 Do you need any help with: (tick all that apply) Have you seen the Welcome Pack for new migrants? Housing Employment Tax/National Insurance Benefits/Tax Credits Transport/Driving Doctor/Dentist Education Reporting crime to police Yes No To obtain a copy of the Welcome Pack please telephone (01392) 383443 Community Council of Devon, County Hall, Exeter, EX2 4QB Or write to: Community Council of Devon, County Hall, Exeter, EX2 4QB Information, including the welcome pack and more copies of this questionnaire can be found online at: www. devonsp.org.uk/migrantworkers/index.html 58
