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ENABLE CARE & HOME SUPPORT LTD
JOB DESCRIPTION
POST:
TEAM LEADER
REPORTS TO:
ASSISTANT SERVICE MANAGER
RESPONSIBLE TO:
SERVICE MANAGER
JOB PURPOSE:
Maintain, with other professionals supported living environments which
respect service users rights and choices within their own homes and in
the community, in line with CQC Regulations and ECHS Policies and
Procedures.
Lead teams of support workers, working in supported living environments,
ensuring the highest standards of care and support are provided to the
service users,
DUTIES:
Line Management:
Ensure that standards of care and support comply with the Operational
Policies and Procedures of ECHS and CQC Regulations pertaining to
domiciliary care and supported living.
Work closely with the local Social Services Department, Local
Authorities, Families and other statutory agencies providing housing and
other services to Service Users.
Contribute to the ongoing development of the services provided within
supported living.
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Assist the Assistant Service Manager with Recruitment and Selection of
new support workers, involving service users and families where
appropriate.
Monitor with the teams each Service User’s individual health, with their
involvement, reporting any concerns to the Assistant Service Manager
Ensure the implementation of person centred Care and Support Plans,
involving service users and their families and is based on their assessed
needs.
Provide written reports on Service Users, organise and attend reviews,
with their involvement.
Ensure safe storage and recording of medication in the service user’s
home in line with drug administration procedures.
Ensure that vehicles used by the staff teams are regularly checked and
maintained, ensure the reporting of any faults and accidents as required.
Provide regular (every 6 weeks) supervision sessions for support workers
to improve individual and team work performance.
Undertake Personal Development Reviews (PDR), on an annual basis for
support workers, identifying development needs.
Ensure support workers can access training which supports their
development needs as identified in the PDR process whilst also meeting
the mandatory requirements. This includes QCF training at the
appropriate level and other subsequent qualifications.
Ensure all newly appointed staff complete full induction and the CIS,
accurate records are to be kept and shared with HR.
Ensure that all accident/incidents are reported to the Assistant Service
Manager following Vulnerable Adult Protection Procedures where
relevant.
Plan and implement staff rotas, deploying staff in the most effective and
efficient way to produce the highest quality care and support, ensuring
adequate cover and meeting CQC Standards and Regulations pertaining to
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supported living. Individual service users need must be met, whilst taking
in to account 1:1 hours and the Working Time Directive.
Oversee allocated finances and budgets where applicable and support
Service Users with their finances where identified following the support
plan. Report irregularities and/or losses to the Assistant Service
Manager immediately.
In line with policies and procedures regularly check financial logs.
Monitor sickness absence with HR department to address any issues.
Ensure good communication between support staff.
Act as mentor and coach to the support workers.
Operational Duties:
Ensure the promotion of Advocacy and Equal Opportunities for service
users, enabling them to integrate effectively into the community.
Ensure the service users are supported to maintain personal and
environmental hygiene in line with Health and Safety policies and
procedures and complete relevant documentation.
Ensure support teams encourage healthy eating and advise re meeting
health and wellbeing needs.
Facilitate team meetings in line with policies and procedures and attend
Team Leader meetings.
Ensure all relevant administration is completed – monthly/weekly returns,
time sheets, rotas and risk management documentation etc and passed on
to the relevant departments.
Ensure all contracted hours of support are provided and documented.
Work with the HR team and line managers to resolve any issues re
support staff.
Support Assistant Service Managers/Service Managers to fulfil The
Enable Group’s values as required.
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Created Jan 2010
Updated Jan 2011
Updated Nov 2013
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Person Specification
Team Leader
Essenti
al
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2
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5
6
Skills
Prioritisation/ organisational skills
To be able to manage teams and work on own initiative
Demonstrate an understanding of the job description
Communication skills, written and oral
Knowledge
Awareness of Health & safety Issues within supported
living
Knowledge of Care Quality Commission
Ability to respect an individuals rights and dignity at all
times
Understanding of Personalisation and how to provide
personalised service
Awareness on Individuals emotional needs
Knowledge of support planning and documentation of
records
Awareness/obtaining information on local and community
resources
Awareness of personal finances and benefit system
Understanding of staff management e.g. compiling rotas
to meet service user’s needs
Experience
Experience of working with individuals with learning
disabilities
(minmum2 years)
An awareness of management responsibilities
Leadership/supervisory skills
Qualification/Educational
Minimum NVQ 2 required or working towards/willingness
to work towards NVQ 3 or equivalent
Willing to participate in training opportunities and
willingness to continue to develop
Equal Opportunities
An awareness of Equal Opportunities and implementation
when working with individuals with learning disabilities
Other
Flexible approach
Prepared to work on a rota basis including evenings,
weekends, bank holidays, waking nights or sleep ins.
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Desirabl
e
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To work as part of a team
To work additional hours to contract to cover annual
leave and sickness (at support worker rate)
Car Driver
Clean Licence
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