Barbara Ann Steinberg
339 N. State Street
Lyons, GA 30436
912-526-8301
LinkedIn: http://www.linkedin.com/in/barbarasteinberg
May 2008 – present
Member, moderation team Habbo UK
Answering player support questions, Learning new tools as Habbo develops its back-end technologies,
Being a role model to players, finding predators and problem teen players and escalating the logs, finding
social trends within the game as new tools are developed and bringing them to the attention of community
management. Writing shift reports. I was also on the UK moderation team from June 2004 – June 2007.
May 2008 – August 2008
Member, Player Support-Moderation Management Team, Sulake NA
Answering player support questions from complicated unfair-ban queries to simple delete-my-habbo requests.
Questions came from both players and parents in email and in our customer service tool on the US and CA Hotels. I
also moderated the US and UK hotels.
August 2007 – May 2008
Moderator, WEGO Health
I moderate the Mental Health Communities, which involves posting on boards,
content review and outreach. This is a second part-time job I took on because
I thought I could do some good.
July 2007 – May 2008
Member Community Management Team, Sulake Labs Headquarters based in Helsinki
This is a remote, contracted position, which reports to Safety and Education Officer
Emma Monks. She is based in the UK. We are part of an elite three-member Community
Management Team under Director Mikkel Helmer-Nielsen, who is based in Copenhagen.
The team is responsible for global Online Safety, Customer Service, and Moderation efforts for
the Sulake corporation. I also trained new moderators for the US Hotel.
My role: As Community Assistant for Safety and Education, I maintain a global database of
scam sites, retro sites, online videos, and other destructive content, process DMCA notices,
recommend legal action on problem sites, recommend police action on problem players, do
moderation quality assurance, and work on community events and campaigns.
March 2004 – June 2007
Moderator, Habbo Hotel, US, CA, UK: Sulake Labs: http://www.habbohotel.com
Community building in this fast-paced multimedia environment involves the same psychology as
practicing the craft in an adult online setting. The language is different, the philosophy is the same.
I work on the USA and UK hotels on a secret network tool, called George, which can observe
private conversations. I also moderate in game. On George, you look for predators and kids who
are exchanging personal information.
In game:
Uphold hotel rules of conduct by administering bans according to the Moderator Handbook
Advise members on how to follow the Habbo Way and keep their information secure
Attend to member concerns
Refer security issues, such as exchange of personal information, to the Head Hobba
Write Shift Reports
Be a role model for Habbos
Director, General Management, HabboHut Radio: http://www.habbohut.com
Build a department of original content producers, from writers, to sound mixers, to video artists
to form a library.
Direct the creative direction of programming at the station
Mentor the General Manager and staff
Do a weekly 2-hour radio show that combines a Habbo chat room with djing, and encompasses
participation from habbos on many levels, from contest design to chat-room hosting.
September 2002 - March2004
Ran an eBay collectibles business
http://feedback.ebay.com/ws/eBayISAPI.dll?ViewFeedback&userid=websociology
May 2001 - August 2002
Community Builder, Computerworld Executive Suite
This was a community for Chief Information Officers of companies with revenues of $100
million or more. We also had 100 CIOs of billion-dollar companies. My job was to get them to talk.
Our environment was a bulletin board fueled by targeted emails, which persuaded members to start
or contribute to discussions. I developed the database system in Access to sort the member list
and measure participation. I also wrote feature articles for the site. Some of my work at
Computerworld can be seen here: http://www.barbarasdreams.com/work/
April 1998 - April 2001
Founded, built, and ran Radio Free Monterey
Born out of a pirate radio station, RFM was the first audio/visual - chat community on the net. It
was the thesis project for my masters degree at the Interactive Telecommunications Program at
NYU. RFM was about redemption. It took people who were completely rejected and allowed them
to find a society of listeners who understood them. Self-esteem resulted, and real lives changed.
Selected links for RFM can be found here: http://www.barbarasdreams.com/work
The actual site is here: http://www.radiofreemonterey.org
Sept 1997 - June 2000
Student at the Interactive Telecommunications Program at NYU. Graduated with a masters degree in
Professional Studies in 2000, finishing up from California, where I was already running RFM. Among courses
Taken were SQL, sound lab, digital spaces, QTVR, Macromedia Director, interactive narrative, design
experience, and entrepreneurship. I have a talent for databases.
Nov 1995 - present
Still running the first mailing list community I founded in 1995: The Websociology List. Although
a ghost of what we once were, the story collection we put together in our glory days is as good as
any. I'm proud to show it. http://www.panix.com/~barbara/bestofsocks1.html
Other Education: Bachelor of Music in Violin Performance from the Manhattan School of Music in NYC. Graduated in
1982.
References available upon request.
Citizenship: USA