Business Etiquette Quiz 1. The following is a proper introduction: “Ms. Boss, I’d Like you to meet our customer, Mr. Hans.” True / False 2. Dear Sir or Ms. should be used as a salutation? True / False 3. Thank you notes should be typed. True / False 4. When meeting someone new, it is appropriate to discuss: ______________________________________________ 5. Important mail should be answered within a. 48 hours b. four days c. one week 6. Who goes through a door first? ______________________________________________ 7. The best seating arrangement at a meeting for people with opposite points of view is across the table from each other. True / False 8. Tinted glasses are a good choice because you need only carry one pair and do not have to change glasses in front of the customer. True / False 9. It is rude to use your voice mail for Key Accounts? True / False 10. What percentage of your message is communicated through your appearance? a. 30% b. 55% c. 75% 11. When you are standing and talking to one of your Key Accounts, how far apart should you stand? a. 1 ½ feet b. 3 feet c. 7-10 feet 12. A man should wait for the woman to extend her hand for a handshake. True / False 13. A man should shake a woman’s hand very lightly to avoid hurting her. True / False The Telephone Answer Test 1. Do you answer the phone within three rings? Yes No 2. Does your answer include a greeting such as “hello”? Yes No 3. Does your answer include your full name? Yes No 4. Does your answer include a verb? Yes No 5. Does your answer include your company’s name? Yes No 6. Is the answer fewer than ten words? Yes No CONVERSATION CHECKLIST Was my smile genuine? What did my body language say? Did I focus on the customer? Did I ask questions? Did I talk 80% less than I normally do? Did I make appropriate eye contact? Did I sound enthusiastic? Was I interested instead of interesting? Did the customer LIKE me?