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Maintain and enhance professional and technical knowledge in the
telecommunications industry
Level
4
Credits
4
Purpose
This unit standard is for people who currently are, or will be, using
professional and technical knowledge in their day to day activity in the
telecommunications industry.
People credited with this unit standard are able to:
– maintain professional and technical knowledge in the telecommunications
industry; and
– enhance professional and technical knowledge in the telecommunications
industry.
Subfield
Telecommunications
Domain
Telecommunications - Management and Operational
Support
Status
Registered
Status date
20 September 2002
Date version published
25 February 2008
Planned review date
31 December 2012
Entry information
Open.
Accreditation
Evaluation of documentation and visit by NZQA and
industry.
Standard setting body (SSB)
ElectroTechnology Industry Training Organisation
Accreditation and Moderation Action Plan (AMAP) reference
0003
This AMAP can be accessed at http://www.nzqa.govt.nz/framework/search/index.do.
Special notes
1
This unit standard has been developed for learning and assessment in the
workplace.
 New Zealand Qualifications Authority 2016
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2
In order to meet the requirements of this unit standard, it is assumed that trainees
already have achieved technical and professional expertise in at least one area of
telecommunications.
3
Definitions
Industry practice – those practices, which competent practitioners within the industry
recognise as current industry best practice.
Professional and technical knowledge – may be related to any of the following areas
in the telecommunications industry: installation or maintenance of products and
services, engineering, marketing, competitors, business, company, customers,
products, or manufacturing.
4
Range
a The phrase in accordance with current industry practice is implicit in all
performance criteria in this unit standard.
b Customers may be internal or external to the organisation and may include end
users and clients.
Elements and performance criteria
Element 1
Maintain professional and technical knowledge in the telecommunications industry.
Performance criteria
1.1
Sources of professional and technical information are identified within agreed
timeframes, and information obtained is accurate and current.
Range
typical sources – conferences, trade shows, periodicals, journals,
manufacturers' manuals, brochures, correspondence, personal
networks.
1.2
Professional and technical knowledge relevant to work is current, accurate,
complete, and recalled as necessary.
1.3
Relevant professional and technical knowledge is shared with internal and
external customers in a format and timeframe that meets the need of the enduser.
Range
typical internal and external customers – peers, colleagues,
departments, divisions, branches, management, clients, suppliers,
manufacturers;
typical format – written, verbal, fax, facsimile, mail, electronic
media, memo.
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1.4
Professional and technical information is maintained in a safe and tidy manner,
and is readily accessible by authorised personnel.
Range
typical professional and technical information – manuals,
periodicals, letters, newspapers, press releases, data sheets,
books, reports, correspondence, memos, conference and training
course material.
Element 2
Enhance professional and technical knowledge in the telecommunications industry.
Performance criteria
2.1
Identified opportunities to enhance professional and technical knowledge are
taken whenever possible.
Range
2.2
Regular professional and technical information is obtained, verified as accurate,
current, and complete, and is shared with relevant personnel that may be
affected by the information, in a format that meets their needs.
Range
2.3
typical professional and technical information – manuals,
periodicals, letters, newspapers, press releases, data sheets,
books, reports, correspondence, memos, conference and training
course material;
typical relevant personnel – management, peers, colleagues, intercompany branches, divisions, customers;
typical format – written, verbal, facsimile, mail, electronic media,
memo.
Personal networks with customers are established, and professional and
technical information is exchanged to enhance performance.
Range
2.4
typical opportunities – conferences, trades shows, internal and
external training courses, meetings, books, brochures, manuals,
surveys.
typical customers – peers, colleagues, departments, divisions,
branches, management, clients, suppliers, manufacturers.
Realistic workable alternatives to improve professional and technical
performance are submitted to relevant authorised personnel in a format and
timeframe that meets their needs.
Range
typical alternatives – changes that affect or improve the
performance of equipment, methods, processes, personnel,
procedures;
authorised personnel – supervisors, management or other
personnel that have the authority to effect change.
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2.5
Professional and technical information is documented and filed in a manner that
is readily accessible by end-users.
Please note
Providers must be accredited by NZQA, or an inter-institutional body with delegated
authority for quality assurance, before they can report credits from assessment against
unit standards or deliver courses of study leading to that assessment.
Industry Training Organisations must be accredited by NZQA before they can register
credits from assessment against unit standards.
Accredited providers and Industry Training Organisations assessing against unit standards
must engage with the moderation system that applies to those standards.
Accreditation requirements and an outline of the moderation system that applies to this
standard are outlined in the Accreditation and Moderation Action Plan (AMAP). The
AMAP also includes useful information about special requirements for organisations
wishing to develop education and training programmes, such as minimum qualifications for
tutors and assessors, and special resource requirements.
Comments on this unit standard
Please contact the ElectroTechnology Industry Training Organisation
reviewcomments@etito.co.nz if you wish to suggest changes to the content of this unit
standard.
 New Zealand Qualifications Authority 2016