4934 version 4
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Define telecommunications system's operational performance
Level
5
Credits
4
Purpose
This unit standard is for people who are, or will be, defining performance
criteria for telecommunications networks.
People assessed as competent in this unit standard are able to monitor
network and systems performance, and identify opportunities for
improvement to network or system.
Subfield
Telecommunications
Domain
Telecommunications - Service Delivery
Status
Registered
Status date
28 July 1995
Date version published
25 January 2008
Planned review date
31 December 2012
Entry information
New Zealand Certificate in Engineering or Bachelor of
Engineering or demonstrate equivalent knowledge and
skills.
Accreditation
Evaluation of documentation and visit by NZQA, industry
and teaching professional in the same field from another
provider.
Standard setting body (SSB)
ElectroTechnology Industry Training Organisation
Accreditation and Moderation Action Plan (AMAP) reference
0003
This AMAP can be accessed at http://www.nzqa.govt.nz/framework/search/index.do.
Special notes
General Range
Telecommunications systems: networks, bearer systems, technical equipment related to
telecommunication products, switches, transmission systems, monitoring equipment.
 New Zealand Qualifications Authority 2016
4934 version 4
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Elements and performance criteria
Element 1
Define system operational performance criteria.
Performance criteria
1.1
Performance criteria for operational performance of telecommunications
systems are accurate and complete.
Range
availability, in-service measurements, quality, error rates, delays
for dial tone on CPE.
1.2
Telecommunications equipment performance is evaluated in relation to
telecommunications system and recorded in the agreed format.
1.3
Performance data obtained as a result of evaluation are accurate and relevant.
Range
error rate, signal to noise ratio, availability, mean times between
failures, customer complaints per calls received.
1.4
Records of evaluated telecommunications equipment performance are clear,
accurate, and include aspects of the services carried and the impact of
equipment on overall system performance.
1.5
The evaluation process causes no disruption to the provision of services, and
results are confirmed against existing performance standards.
Range
disruptions – damage, faults, out-of-service, breakdown;
standards – performance level, statistics, objective measurements,
percentage, frequency.
Element 2
Recommend improvements to telecommunications system operational performance.
Performance criteria
2.1
Improvements to telecommunications systems operational performance are
identified and are accurate and complete.
2.2
Recommended improvements are based on realistic, factual data, and are
supported by reasoned argument.
2.3
Recommended improvements are documented in the agreed format, and are
available to authorised personnel in a timeframe that allows sufficient
consideration prior to recommended action.
Range
technicians, project managers, management, customers,
installers, contractors.
 New Zealand Qualifications Authority 2016
4934 version 4
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2.4
Recommended improvements to telecommunications system's operational
performance are presented to authorised personnel using visual aids that
support and make clear the benefits of recommendations.
Range
graphs, charts, figures, tables.
Please note
Providers must be accredited by NZQA, or an inter-institutional body with delegated
authority for quality assurance, before they can report credits from assessment against
unit standards or deliver courses of study leading to that assessment.
Industry Training Organisations must be accredited by NZQA before they can register
credits from assessment against unit standards.
Accredited providers and Industry Training Organisations assessing against unit standards
must engage with the moderation system that applies to those standards.
Accreditation requirements and an outline of the moderation system that applies to this
standard are outlined in the Accreditation and Moderation Action Plan (AMAP). The
AMAP also includes useful information about special requirements for organisations
wishing to develop education and training programmes, such as minimum qualifications for
tutors and assessors, and special resource requirements.
Comments on this unit standard
Please contact the ElectroTechnology Industry Training Organisation
reviewcomments@etito.co.nz if you wish to suggest changes to the content of this unit
standard.
 New Zealand Qualifications Authority 2016