4969 version 4
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Design, write, and maintain reports, manuals, and documents for
telecommunications operations
Level
5
Credits
16
Purpose
This unit standard is for people who write technical manuals and reports, or
who wish to be trained to do so.
People assessed as competent in this unit standard are able to identify
relevant material for reports, manuals, or documents; write technical reports,
manuals, and reports to the selected, required, or best formats; verify
accuracy; and maintain documents.
Subfield
Telecommunications
Domain
Telecommunications - Management and Operational
Support
Status
Registered
Status date
28 July 1995
Date version published
25 January 2008
Planned review date
31 December 2012
Entry information
Open.
Accreditation
Evaluation of documentation and visit by NZQA, industry
and teaching professional in the same field from another
provider.
Standard setting body (SSB)
ElectroTechnology Industry Training Organisation
Accreditation and Moderation Action Plan (AMAP) reference
0003
This AMAP can be accessed at http://www.nzqa.govt.nz/framework/search/index.do.
 New Zealand Qualifications Authority 2016
4969 version 4
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Special notes
1
Complementary unit standards: Unit 4967, Share information to solve problems and
make decisions for telecommunications operations; Unit 125, Demonstrate and apply
knowledge of an organisation’s record management system; Unit 108, Apply
language and text processing skills to produce business documents; Unit 109, Apply
language and text processing skills to produce specialist documents; Unit 2789,
Produce desktop published documents for organisation use; Unit 2786, Create and
use a simple computer flatfile database to solve a problem; and Unit 2792, Produce
computer graphic documents using templates.
2
It is desirable that people undertaking this unit standard have been assessed in the
technical unit standards relating to the expertise required in the writing of related
manuals, or have the equivalent in workplace experience in the areas related to the
technical manuals to be written.
3
General Range
Reports, manuals, and documents: produced manually or on word processor,
equipment user manuals, guidelines and instructions for technical equipment,
reference manuals, reports for management, operational procedures and regulations
reports, customer survey reports, staff reports, research reports.
Elements and performance criteria
Element 1
Research and select information for documents.
Performance criteria
1.1
Selected information is identified from existing resources to meet the document
objectives within agreed timeframes.
Range
1.2
Where available information is inadequate, additional information is obtained
through research.
Range
1.3
existing resources – readily available information and data,
internal, external, libraries, consultant reports, surveys, media
files, publications, Government Department statistics,
manufacturer and supplier specifications, computerised data,
manual records;
document objectives – objectives agreed with the intended reader
to meet their expectations.
all types of data (including technical, financial, statistical,
management, survey, research) relating to job holder's sphere of
responsibility, specifications, plans, drawings, charts, diagrams
which support logical reasoned arguments and document
objectives.
Assessed information is current, valid, and reliable.
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4969 version 4
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1.4
Information is organised into a format that aids the writing of the document.
Range
1.5
chapter headings, design layout.
Confidentiality is maintained.
Element 2
Design and write documents.
Performance criteria
2.1
Documents include title and date, and identify writer and intended readers.
Range
reader by individual name, reader groups eg customers,
management, product and service users, trainers, trainees,
suppliers, media, etc.
2.2
Required copyright and confidentiality notices are displayed on each page and
are consistent.
2.3
Document pages are numbered or otherwise referenced so they are
immediately identified and traceable to their right order in the document.
2.4
Accurate contents and index sections are provided as required, and guide the
reader quickly to the desired subject.
2.5
The content of the document is comprehensive, accurate, reliable, and
presented in a clear, logical order.
2.6
The selected format, style, and length of the document suits its purpose and
meets identified readers' needs.
Range
format – as is suited to the document purpose, layout eg chapter
headings, numbered paragraphs, numbered lines, legal format.
2.7
Conclusions drawn from relevant information are based on reasoned argument
and supporting evidence.
2.8
Text is supported by visual charts and diagrams as required to aid
understanding.
2.9
Sources are acknowledged.
Element 3
Provide and maintain documents.
Performance criteria
3.1
Documents are produced and distributed to the agreed readers and within
agreed timeframe.
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3.2
Confidentiality, including access by authorised users, is maintained.
3.3
File copies, and reference copies as required, are easily located and available
and maintained in good condition.
3.4
Each page of updatable documents is identified with author, date of last
amendment, and order identifier.
Range
3.5
order identifier – page reference identifies preceding and following
page, or other sequence indicator.
Distribution list of all holders of updatable documents is accurate and complete.
Range
updatable documents – documents which require updating from
time to time, eg training manuals, user manuals, procedures and
regulations; any document in which new pages are periodically
provided to replace existing pages or to expand the document.
3.6
Recorded movement of documents is accurate and complete.
3.7
Maintenance system ensures distributed documents are complete and current.
Range
communications, distribution networks, training programmes for
document users in maintaining documents, quality assurance
checks, access and retention of documents, handling of
referenced and non-referenced documents.
Please note
Providers must be accredited by NZQA, or an inter-institutional body with delegated
authority for quality assurance, before they can report credits from assessment against
unit standards or deliver courses of study leading to that assessment.
Industry Training Organisations must be accredited by NZQA before they can register
credits from assessment against unit standards.
Accredited providers and Industry Training Organisations assessing against unit standards
must engage with the moderation system that applies to those standards.
Accreditation requirements and an outline of the moderation system that applies to this
standard are outlined in the Accreditation and Moderation Action Plan (AMAP). The
AMAP also includes useful information about special requirements for organisations
wishing to develop education and training programmes, such as minimum qualifications for
tutors and assessors, and special resource requirements.
Comments on this unit standard
Please contact the ElectroTechnology Industry Training Organisation
reviewcomments@etito.co.nz if you wish to suggest changes to the content of this unit
standard.
 New Zealand Qualifications Authority 2016