MEDICAL CRISIS PLAN RISK RESPONSE
As the progress in level of severity risk changes, recommendations covered in previous categories will apply where appropriate.
RESPONSE CATEGORY
Medical
LEVEL 1
CAUTIONARY
LEVEL 2
SERIOUS
LEVEL 3
SEVERE
LEVEL 4
CRITICAL
High Awareness – Business
Operations -Normal
Medical Situation:
Medical Situation:
Medical Situation:
Business Operations – Severely
Impacted
Medical Situation:





Actions:
Actions:
Evidence of widespread
person to person spread in
country.
 Possible/probable essential
infrastructure
compromised.
 Lack of reliable
information to make
informed decisions.
 WHO, CDC, U.S. State
Department, and/or other
reliable source issue
significant travel
restriction/border closing
advisory.
Actions:





Medical Concern
identified in region of a
country.
Limited case identification
in-country.
No documented human to
human transmission




Regional response team(s)
and business updated.
Obtain medical
information and guidance
as situation dictates to
assess situation.

Limited person to person
spread (cluster).
WHO, CDC, U.S. State
Department, and/or other
reliable sources
recommend a travel alert.
Public Health measures
implemented or needed to
mitigate risk.
Minimal healthcare system
impact.
Regional response team
activated.
Regular updates to
Corporate level team(s)
supporting the regional
response team, e.g.
Medical, Travel, Security,
Communications, others as
deemed appropriate.


Corporate response team is
engaged and on standby to
support regional response
team(s).
Ongoing communication
to assess local health care
resources.
Quarantine guidance
provided as required by
the country laws and
regulations.



Pandemic (human to human
transmission)
Global essential
infrastructure compromised
Healthcare system
overwhelmed.
Quarantine in affect (e.g.
borders closed)
Actions:



Corporate response team
takes lead role in managing
situation.
Regular updates to Executive
level team.
Ongoing communication to
assess and support local heal
care resources.
Quarantine guidance for
preventive and symptomatic
as required by the country
laws and regulations.
MEDICAL CRISIS PLAN RISK RESPONSE
RESPONSE CATEGORY
Copyright Shoreland, Inc. 2005
LEVEL 1
LEVEL 2
LEVEL 3
LEVEL 4
CAUTIONARY
SERIOUS
High Awareness – Business
Operations -Normal
Actions (continued):
Actions (continued):
Actions (continued):



Coordinate with local
Department of Health
Ministries.

Consider temporary
relocation nonmanufacturing operations.
Activate business portion
of Continuity plan.
Consider Flexible Work
Arrangements for
employees to work from
home.
Consider restricting
vendor site visits as well
as employee off site visits.

Contact regional medical
assests to assess situation
(e.g. health care infrastructure, local support,
evacuation plans, etc.)
Confirm that corporate
level communications is
prepared to support the
crisis and begin the
pandemic communications
plan.




Business/Operations
SEVERE



Communicate general
crisis situation to
worldwide employee
population on the situation
and how the company is
managing the crisis.
Follow all corporate
medical guidance
documents.
Review local Department
of Health
recommendations.

Medical information and
guidance documents
posted on designated
website and disseminated
to the regional business
organizations.
Assess and confirm local
health care resources.
incorporate the business
leadership into the
regional response team so
that they are fully aware of
the situation in accordance
with the Continuity Plan.
Business leadership will
need to be prepared to take
the appropriate action in
accordance Medical
Preparedness Grid.
Direct expatriate medical
concerns through
corporate medical assets.
Frequent communication
(weekly) of general
medical information,
travel restrictions,
evacuation and leave
policy guidance to
employees.



CRITICAL
Business Operations – Severely
Impacted
Actions (continued):

Consider temporary
relocation of business critical
personnel to another location
to conduct business.
MEDICAL CRISIS PLAN RISK RESPONSE
RESPONSE CATEGORY
Copyright Shoreland, Inc. 2005
LEVEL 1
CAUTIONARY
LEVEL 2
SERIOUS
LEVEL 3
SEVERE
LEVEL 4
CRITICAL
Business/Operations
(continued)
High Awareness – Business
Operations -Normal
 Communicate guidance
for work fitness for duty
protocols in accordance
with the Medical
Preparedness Grid.
Business Operations – Severely
Impacted


Travel

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
Monitor travel advisories
(e.g. CDC, WHO, U.S.
State Department or other
designated authorities).
Limit elective travel to
affected areas.
Recommend limit personal
travel to affected areas.



Protocols in place relative
to customer and employee
site visits in accordance
with the Medical
Preparedness Grid.
Review local Department
of Health guidelines.
Business critical travel
only
Consider approval of
travel to/from and within
Country at higher
authority level (e.g.
Business/Functional Vice
President level or
equivalent).
Discourage personal travel
within or to affected areas.


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

Travel ban to, from and
through affected
country(s).
All current travelers within
affected areas will return
to home location
immediately.
Company Visitors, e.g.
customer, etc. from out of
country subject to
previously designated
higher authority level.
Consider imposing selfquarantine for individuals
coming from Level 3
(Severe) or 4 (Critical)
locations (obtain advice
from regional medical
staff ).
In concern over exposure,
Regional response team
with Medical Department
(or equivalent) advisement
can determine
appropriateness of
quarantine precautions.


Travel ban to, from and
through affected country(s).
Impose quarantine for
individuals from Level 3
(Severe) or Level 4 (Critical)
locations.
MEDICAL CRISIS PLAN RISK RESPONSE
RESPONSE CATEGORY
LEVEL 1
CAUTIONARY
High Awareness – Business
Copyright Shoreland, Inc. 2005
LEVEL 2
SERIOUS
LEVEL 3
SEVERE
LEVEL 4
CRITICAL
Business Operations – Severely
Transfers and Relocations
Operations -Normal
 Evacuation plans updated.
 Policies dealing with
international mobility
reviewed.
 Identify expatriates with
high risk medical
conditions and consider
preemptive evacuations as
warranted.
Copyright Shoreland, Inc. 2005



Transfers of employees to
affected area may be
postponed.
Evacuate high risk
personnel if medical
condition(s) exceed local
medical capabilities.
Consider voluntary
evacuation of expatriate
families or early home
leave offer and parental
leave.


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
Transfers of employees to
affected area may be
postponed.
Evaluate evacuation
actions of other
companies, embassies, etc.
Consider evacuation of
non-critical personnel, and
other high-risk employees.
Consider relocation
opportunities.
Impacted
 Transfer of employees to
affected areas will be
deferred.
 Evaluate evacuation actions
of other companies,
embassies, etc.
 Consider evacuation of all
expatriate employees and
families.