ELEVEN53
HOST DOCENT
MANUAL
2014-15
Host Department – Hosts Help Create Great Memories
Docents – Service Standards and Success Activities
1. Follow PAR requirements
a. For Hosts, uniform consists of Host jacket with a name tag and black pants
b. For Interns, uniform consists of interdepartmental government issued
jacket or shirt with a name tag
2. Arrival set up
a. Retrieve the Green Bag in the wall closet, which contains the following
i. Monitor Remote Control
ii. Handheld USB Mouse/Trackball for Docent Monitor
iii. PC Keyboard
iv. Touchscreen Mouse for Monitor #2
b. Plug trigger mouse into docent computer cords to switch it from slide
show to active use
i. Click anywhere on the screen to return to the slide show menu
ii. Exit to the Docent monitor for choices between Eleven53
Programs, Sierra Nevada Trails Data, Sierra Nevada Topo Maps or
the Slideshow Menu
c. For Monitor #2, use touch pad mouse from cabinet, switch it on; self-serve
menu should load automatically
d. Confirm all other monitors, including those above the door and on the
steel beams as well as the stomp pad are working properly
e. Set up Skins, skulls, tracks and scat display, removing products from
cabinets and grouping each product appropriately
i. Key to the cabinets is in the wall cabinet on the door with
additional keys in the green bag; the one key works on all locks
f. Put water in rock display area to float pumice, when the table has been set
up to handle the water. Fill the bowl only one-quarter full.
g. Set up “Kinetic Sand” table
h. Confirm Fly Over touch screen computers are running
i. Walk through sitting areas to insure cleanliness
j. Use vacuum cleaner from closet under the stairs if needed in the Center
3. Engage guest contact first
a. Greet guests as they enter Eleven53 Interpretative Center
b. Use eye contact and a sincere smile
c. Determine interests and questions
4. Provide assistance with Eleven53 activities
a. Insure self-serve monitor menu is up when guests have moved away from
touch pad mouse
b. Directions for use of self-serve monitor
i. Control cursor with touch pad mouse
ii. Select menu items with a tap
iii. Return to menu by tapping cursor anywhere on screen
iv. Docents and guests can bring up thumbnails on Mono Lake,
Mammoth Gold and Silver Mining Operations and Lifts at
Mammoth Mountain in 1959 menu choices by sliding two fingers
down on touchpad mouse; two fingers up will hide the thumbnails
v. Slideshow tools appear if the cursor is on the screen
1. I< Beginning of slide show
2. << Moves back one slide
3. When slideshow mode is available (>)Play or (II) Pause
4. >> Moves to next slide
5. >I End of slide show
vi. Pull cursor off screen to hide slideshow tools
c. Use Docent computer to find more details on any of the items found on the
self-serve monitor or on any of the other screens around the Center
i. If guests express interest in trails in specific areas, use docent
computer to show topography map with trailheads and trails.
ii. If guests express interest in flora, identify the type of flora guests
are looking for and follow the trails app to show which trails offer
the opportunities to see specific plants
d. Show guests information about water sources and issues through docent
computer or on the self-serve menu item “Where Does Your Water Come
From”
i. Ask guests where they are from to show the source of their water
using the cities app on either computer
ii. Show information about all water resources and CA reservoirs as
found on the “California 3 year Drought”
e. Snow pack and snow depths
i. Display photos and graphs for illustration
ii. Direct guests to totem to provide the best perspective on depth
f. Use Skins, skulls, scat and track displays to provide touch and feel of
examples of bear, mountain lion, coyote, fox and beaver
i. Keep each of the species products together for best perspective
ii. Display miscellaneous products including deer skull and scat
iii. Answer questions about each of the species represented, showing
guests photos using docent computer
iv. Use “Kinetic Sand” for children to create tracks of animals using
casting tools
g. Rock display areas
i. Keep water tub neat and filled one-quarter full
ii. Periodically take the pumice out of the water and set the rocks in
the sun to dry out
iii. Answer questions about the differences in the rock types
h. Fly over touch screen computers
i. Direct guests how to navigate the touch screens to learn more
about our natural and human history
ii. Use fly over to give a moving picture of our area
iii. Check regularly to be sure both computers are working
iv. Contact 3500 ext. 3 if any problems arise
i. Relief maps to give guests perspective of the topography in our quadrant
and directly north and south; Mammoth is close to the center of the
combined maps
5. Provide information and direction about Mountain Tours
a. Offer information about daily Mountain Tours
6.
7.
8.
9.
i. Leave Canyon and Main Lodge supersigns at 10:15
ii. Require a Mammoth Mountain Lift Ticket or Cali4nia pass
iii. Tours are intermediate level or above
Provide information and directions about Naturalist tours
a. Tamarack tours
i. 11:00 start at Tamarack Cross Country Ski Center
ii. Equipment available in the Yurt.
iii. Fridays, Saturdays, Sundays and holiday Mondays for snowshoe
tours
iv. Fridays, Saturdays and holiday Sundays for cross-country ski tours
v. Cross-country ski tours require a trail pass
vi. Ski tours are easy to intermediate level
b. June Mountain tours
i. 10:30 and 1:00 ski tours starting from the June Mountain Chalet
sundeck at the top of chair J1
ii. Skins and skulls display used there as well
iii. Requires a June Mountain lift ticket or Cali4nia pass
iv. Tours are intermediate level or above
Custodial
a. If floor is dirty, vacuum floor using the vacuum, usually found in the
closet under the stair, especially on Friday mornings
b. Walk through sitting areas whenever guests in the Interpretative Center are
occupied to check on tables and chairs
c. Clean any tables
Closing procedure
a. Clean up rock area, emptying water from basin and the tub under the bowl
b. Store skins, skulls, tracks, scat and sand in the cabinets under the display
areas and lock doors
c. Shut docent computer down and turn 1959 Lifts slide show on from the
Slideshow Menu, pulling cursor off the screen and storing mouse in bag
d. Turn the Images of the Eastern Sierra slide show on monitor #2, turning
touch pad mouse off and placing it back in bag
e. Complete contact information on clipboard sheet, using data from counter
f. Be sure the contents of the green bag is intact and the key to the cabinets
and the hand counter is hanging on the door
g. Walk through seating area for final check on cleanliness
Closing procedure for Special Events
a. Docent Computer –
i. Use mouse to turn off programs
ii. Access Windows Start program with mouse and shut down
iii. Unplug power and power strip from wall; place in cabinet
iv. Unplug screen cord and blue internet cord from computer; wrap
cables and store behind monitor
v. Unplug extension cables for mouse and keyboard; wrap and place
in green bag
vi. Wrap mouse and keyboard cables and carefully place monitor in
cabinet
b. Using Remote, turn off all monitors
c. Store display items as with regular closing
10. Trouble Shooting
a. If the Docent computer has been turned off and stored for a catering event
i. Take computer out of cabinet and carefully place it on the floor
where you have easy access
ii. Attach “Video” cable from behind Monitor #1 to PC
iii. Attach “Power” cable from behind Monitor #1 to PC
iv. Attach and thread the extended cables up through the computer
desk and attach the keyboard and trackball mouse
v. After restoring power, push the computer under the desk
b. To restore power to the Docent computer and bring up the computer
screen
i. Push round power button on front of PC to power it on
ii. When it appears, select the “Phil” User Icon with the
Mouse/Trackball
iii. Enter the required password, host_docent
c. Power failure causing computers and monitors to turn off
i. Turn monitors on carefully by pointing the remote control at the
bottom center of each monitor
1. Shield the other monitors to avoid controlling multiple
monitors at once by turning away from them.
ii. All monitors should be on HDMI #4 input
iii. Monitor #2 (self-serve menu) and Monitor #4, controlled by small
computers mounted behind
1. Push the buttons on the front lower left corner of the
computer to power up
2. Use the Touchpad Mouse on Monitor #2 to select the
“Slideshow Menu” to open the self-serve menu
3. Use the small red mouse labelled #2 found in the NUC box
labelled #2 to select the “Slideshow Menu on Monitor #4
a. Select the Mammoth Mining option to display the
correct slideshow on Monitor #4
iv. Monitor #3 (flower video)
1. Point the remote away from other monitors and toward the
middle bottom of monitor
2. Use the Home button to bring up Media Player on the
bottom of the screen
a. Select the Media Player using the center round
button on the remote control
3. At the top left corner of the monitor, it should be on music
4. Mass Storage should display with the flowers video as an
option.
a. If it does not display the flowers video, use the
scroll keys to move the cursor to the top right where
media type is displayed.
b. Use the center round button to select options under
music
d.
e.
f.
g.
c. Have the cursor highlight “All” under media type;
at that point the flower video should become visible
d. Use the center round button to start the flower
display by pointing it at the bottom center of the
monitor
e. If the flower video is still not displaying, reach
behind the monitor, wiggle the flash drive and
repeat the earlier steps
v. Monitor #5 (Maud photo display)
1. Follow the directions for Monitor #3
2. After starting Maud show, confirm the player is in a repeat
mode by opening options from the remote control.
Monitor is completely black and does not display an error message after
attempting to turn it back on
i. Check to see if the power to the monitors are off or unplugged
ii. Try the remote control first to see if the power and light come on
iii. If there is still no power, check the power strip connections behind
the monitor
1. Confirm all three connections are solid (the plug to the
wall, the plug into the converter box and the plug into the
monitor)
Fly Over computers
i. These computers should start automatically but they will not be in
the full screen mode
ii. They are touch screen monitors; go to the view menu on the top
bar and switch it to “Full Screen”
iii. If they have not been plugged in properly, everything will be
black; contact Helpdesk at (760) 934-2571, ext 3500, choice 3 for
them to come fix (they want to confirm there are no other issues
with the system)
Monitors above the door and on the steel beam in the center of the room
i. Use the remotes to turn the power back on as described above.
ii. These monitors are controlled at Main Lodge through a PING
system and should restart in the appropriate view
If none of the above methods work, contact the Helpdesk at (760) 9342571, ext 3500, choice 3 or Anna Allen