JOB DESCRIPTION
TITLE: MANAGER, Special Projects
DIVISION:
Health Services Group
JOB GROUP: Band 6/Executive Officer Level 1
JOB PURPOSE
To lead and manage special health collaboration projects by working
cooperatively across and outside the health services group in order to meet
organisational objectives.
Lead the business program development of Pharmacy including relationships
with claims management, medical specialists and pharmacists on clinical
pharmacy matters to ensure best and efficient access to pharmacy care by
workers and clients
Lead an IT interface program that supports Pharmacy to ensure a streamlined
approach to pharmacy approvals
Lead the business program development of Chronic Pain packages of care to
ensure best and efficient access to chronic pain care by workers, clients and
GPs.
ORGANISATIONAL RELATIONSHIPS
Reports to
Director Health Services Operations
Directly manages
VWA x 1 TBA
TAC Claims Manager Specialist Pharmacy x2
Internal contacts
CEO Group
Senior Managers (Health, Claims, Legal, Finance)
Claims staff
Legal
Medical Convenors
External contacts
Professional associations and industry peak bodies eg
Pharmacy Guild
Consumer groups
Other motor accident authorities and workers
compensation insurers
DIMENSIONS/DELEGATION
Number of direct/indirect
reports
2
Budget responsibility
TAC/Worksafe Pharmacy $24M
TAC/Worksafe Pain Program TBA
KEY ACCOUNTABILITIES
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Create a direct point of contact for Pharmacy providers
Lead formal and informal relationship building programs with peak
bodies and professional associations
Oversee the development of Pharmacy strategy in conjunction with
claims operations teams to ensure optimum outcomes for TAC/Worksafe.
Develop and oversee an outlier management program for pharmacy
providers to ensure optimal outcomes of clients and workers
Oversee the development and commercial requirements of a
“preferred” arrangement for chronic pain programs.
Implement and manage a patient streaming process that directs clients
and injured workers to quality chronic pain management programs
KEY SELECTION CRITERIA
SKILLS
Essential
High level conceptual, analytical and strategy
setting skills
x
A strong interest in health & RTW outcomes for x
injured workers and clients, specifically
pharmacy and chronic pain
Highly developed written and
communication and negotiation skills
verbal x
Well developed interpersonal and people x
management skills
Proven ability to build, influence and sustain x
effective iworking relationships with external
and internal stakeholders
Demonstrated ability in work and process x
planning
Desirable
KNOWLEDGE AND EXPERIENCE
Essential
Desirable
Relevant work experience
A record of successful performance in the x
management of health/community providers
and projects
Demonstrated experience in managing
personal injuries claims in a leadership role
x
Demonstrated ability to develop and x
implement innovation in the provision and
delivery of health services.
Relevant qualifications
Relevant tertiary qualifications eg health, x
rehabilitation, public health
Postgraduate qualifications in business or
policy
Specialised knowledge
Knowledge and experience in general, acute x
and/or
rehabilitation
medicine,
and
Community Care
High level understanding
environment
of
the
claims x
x