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The Celtic Manor Resort
TEAM MEMBER JOB DESCRIPTION
DEPARTMENT: Client Services
POSITION: Event Executive – Golf Specialist
BAND: E
POSITION OVERVIEW: To promote and sell all the facilities, specialising in golf of the Celtic Manor Resort in order to achieve the Resort’s financial budget. To provide an efficient and professional service to all customers with information that is clearly administered and communicated to all parties. To deal with
our Tour Operators in a professional manner. To ensure that the correct allocations of rooms/courses are maintained at all times to achieve customer satisfaction. To implement and follow a sales strategy, using the systems and information available in order to achieve maximum rate and occupancy, thus achieving budget.
REPORTS TO: Head of Events
Note:
This job description in no way states or implies that those duties listed below are the only ones to be performed by the employee occupying this position. Employees will be required to perform any other job-related duties assigned by their Senior Manager.
GENERAL
1.
Responsible for helping to maintain a customer-focused culture which support the values expressed in the Resort mission statement and the Resort’s business goals of profitability and service quality.
2.
Establishes and maintain effective and positive relationships within the team as well as other departments.
3.
Complies with the resort’s Health and safety, Hygiene policies as well as all other resort policies and procedures.
4.
Report all situations that may present a danger to guests or staff immediately to the relevant people and take action to rectify the situation if possible.
5.
To ensure that resources are used effectively, minimising waste to protect our environment and to reduce costs.
6.
To perform related duties and special assignments as and when required.
JOB FUNCTIONS
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Employees are encouraged to take a lively interest in the activities of the company and, should there be anything on which you have insufficient information or where you are unsure, should ask your immediate line manager. Employees are encouraged to ask questions and to speak to each other.
Budgets
Maintains an understanding and acceptance of the monthly budgets and a motivation to achieving these.
Standards
Maintains an understanding of the standards set and expected for the Department and is responsible for the enforcement of these standards through associated job requirements.
Controls
Maintains an understanding of the controls in place that monitor performance of the
Department.
ORGANISING
Structure
Respects the organisational structure in place and the duties and responsibilities of all team members.
Conducts yourself professionally and with respect for the professionalism of all other team members and the roles they play in achieving the departmental objectives.
Team
Ensuring you are trained in all relevant courses applicable to your position and remains passionate about achieving the ultimate internal/external customer experience.
Delivery
Responsible for delivering the ultimate in professional internal/external customer service with the standards expected and trained by the Department.
Responsible for all stock and the care and control of all professional equipment within your working environment.
Responsible for the cleanliness and presentation within your working environment in accordance with set standards.
Participates in monthly audits and checks on all equipment to verify its location and ensure its full, safe operation.
Responsible for escalating any complaints to the Department Manager immediately, providing full details.
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To actively work towards achieving all budgeted and individual targets as set by the Head of
Events.
To attend relevant sales meetings and training as required.
To action new sales initiatives introduced to the department, e.g. trough periods.
To actively participate in client hospitality events, i.e. familiarisation trips and trade exhibitions as required, overnight stays may be required to be undertaken to promote Celtic
Manor Resort as a golfing destination.
To be main point of contact for Tour Operators/agents group bookings.
To handle all golf bookings for 8 or more from enquiry through to contract, sending proposals and contracts.
To ensure that the rational pricing strategy is followed at all times.
To adhere to the company credit policy.
To use effective sales techniques to convert enquiries into confirmed bookings.
To professionally promote and sell all the Resort facilities at appointments and over the telephone.
To conduct professional show-rounds of the Resort facilities.
To when required produce accurate BEO’s by set deadlines and to communicate to all parties concerned.
To be responsible for the co-ordination and administration of all event-related correspondence, including quotations, contracts and brochure requests as per CMR standard.
To establish and maintain effective and positive relationships with his/her own team as well as with other departments.
To comply with Resort’s Health, Fire and Safety and Hygiene policies as well as all other
Resort policies and procedures. Reports all situations which may represent a danger to guests or staff immediately to his/her supervisor and takes action to rectify the situation, if possible.
To set a standard of personal conduct which will maintain and develop stature of both employee and department within resort structure.
To seek every opportunity to broaden professional expertise for both self-improvement and that of the resort.
To observe highest standards of personal and professional integrity in respect of relationship with colleagues and employers.
To ensure that resources are used effectively, minimising waste to protect our environment and to reduce costs.
To perform related duties and special assignments as and when required.
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To do all above within the parameters of the department mission statement, code of practice and brand standards manual.
MOTIVATING
Training
Responsible for attending all required training as scheduled.
Leadership
Maintains an understanding of the departmental objectives and contributes to a positive team environment, focussed on achieving the ultimate Department experience.
Is present for all briefings and debriefs conducted by the Supervisor on duty.
Team Building
Responsible for contributing to team building sessions both within and outside the resort.
CONTROLLING
Checking
Contributes to the gathering of information as directed by the Department Manager including customer feedback, staff feedback, financial performance and any other as required.
Evaluation
Contribute to compiling periodic reports based on the checking process.
Contributes to the analysis of information gathered and in proposing changes within the department.
Innovation
Supports the implementing of changes to ensure continuous innovations and improvements are made within the department.
Signed by Senior Manager: ……………………………………….
Print Name: ………………………………………. Date: …………………………………….
Signed by Employee:
Print Name:
……………………………………….
………………………………………. Date: …………………………………….
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