Scott V. Larocque
3 Crestview Terrace - Nashua, NH 03060
Home:(603) 881-9775 - Cell:(603) 864-9664
ScottL@ohyaya.com
Professional Qualifications
Lead Engineer for multiple, concurrent, enterprise-level server projects. Able to handle all areas of design,
implementation, documentation and troubleshooting for complex projects. Proven Professional Services experience.
Able to effectively converse and present at a pre-sales, technical or executive level. Outstanding documentation
and visual diagramming skills. Able to hire and effectively manage teams of employees or contractors. A goal
orientated individual who welcomes challenges and exceeds expectations.
Certifications:
ITIL Fundamentals
HP Certified Systems Administrator
Hardware:
HP9000/IA64
Sun Ultra & SPARC
Software:
HPUX
Linux RedHat/Debian
Solaris
HP Blade Servers
Dell Servers
HP Prolient
EMC Symmetrix
HP EVA 3000/5000/8000
Windows 2003/2008
VMware ESX 3
Service Guard
HP Data Protector
Shell Scripting
Perl
SMTP
DNS
HTTP
Professional Experience:
CSS Corporation, Bedford, MA
Senior Solutions Engineer
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Serve as a technical lead and liaison for customers
Resolve customer escalations
Execute change planning and management
Execute capacity management
Develop and document solutions at a technical level
Review solutions for technical and operational feasibility
Manage projects from concept through execution utilizing project timelines and customer expectations
Lead a project team of operations staff and engineers
Provide onsite consulting
InteQ Corporation, Bedford, MA
Senior Solutions Engineer
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5/10 to Present
6/99 to 5/10
Serve as a technical lead and liaison for customers
Resolve customer escalations
Execute change planning and management
Execute capacity management
Develop and document solutions at a technical level
Review solutions for technical and operational feasibility
Manage projects from concept through execution utilizing project timelines and customer expectations
Lead a project team of operations staff and engineers
Provide onsite consulting
Senior Systems Engineer
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Perform second and third level support of RedHat Linux, HPUX, Solaris, EVA, Windows 2003, and EMC for
InteQ customers in a 7x24 environment.
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Scott V. Larocque
Create performance analysis of systems, capacity plans, recommend security improvements, and
recommend cost saving measures.
Manage all aspects of customer disaster recovery plans and testing.
Collaborate with Service Delivery Mangers on quarterly review meeting preparations as well as present to
customers at quarterly review meetings.
Consistently analyze customer service and make recommendations for improvement.
Investigate revenue opportunities with existing customers.
Routine administration duties include: maintain backups, perform system hardware and software upgrades,
perform kernel modifications, respond to system down requests, shell scripting and general system
administration.
Work as a consultant for customers requiring on-site implementations and upgrades.
Information Technology Operations Manager
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Developed a team of IT professionals to implement InteQ’s nationwide business operation.
Managed staff of 7, which consisted of high level systems and telecom engineers, desktop professionals,
and help desk staff. Project manager for all IT projects.
Responsible for drafting and controlling a $1M IT budget.
Maintained corporate technology stability and innovation while the company grew from 30 to 200
employees and from 2 to 11 office sites throughout the country.
Solely responsible for all IT functions as primary support person of corporate systems.
Responsible for InteQ’s Unix (HP, Sun, and RH) and NT servers as well as applications including sendmail,
DNS, DHCP, Lawson, Oracle, Apache, Exchange, WINS, NAV, and Domain Controllers.
Planned, implemented and maintained backup strategy using HP DataProtector, off-site storage, and HP
Tape library.
Responsible for implementation and maintenance of entire Cisco network including all firewalls, routers,
switches and VPNs.
Migrated company from a public to a private IP infrastructure.
Designed and implemented the WAN IP infrastructure using a frame relay T1 with an ISDN fail over.
Maintained Lucent Merlin Legend phone system.
Oasis Systems Inc., Burlington, MA
Senior Systems Engineer
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Member of the engineering group responsible for developing and deploying new technologies for Hanscom
Air Force Base.
Member of a team designing and installing an ATM backbone for the Base.
Managed project to redesign Base’s internet connections by staging equipment in a test lab, created tests
to provide proof of concept and then deployed edge devices on network.
Member of a team implementing Secure Systems Sidewinder firewall for the Base as well as provided
support to implementation team by coordinating efforts with groups affected by new firewall.
Involved in documenting current firewall environment.
Member of security team providing guidance and solutions to increase data security for the Base.
Involved in testing of network management software for use by the engineering and operations groups.
Hewlett Packard, Nashua, NH
Information Technology Engineer
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11/98 to 6/99
5/93 to 11/98
Designed site network with 8 Ethernet segments and 1 FDDI segment using a switching hub as the
backbone.
Wrote the network proposal, acquired the necessary equipment and software, configured and installed the
network hardware, created the network segmentation structure, and cabled areas for new segments.
Collected usage data for trending with network test equipment to simulate different segmentation
configurations for improved performance.
Installed & maintained 2 T1s, one for data and the other for voice/data, as well as installed and configured
DSU/CSUs and Cisco routers.
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Scott V. Larocque
Installed and administered a Novell network using NetWare3.11. The LAN consisted of 25 users, the file
server, and a print server. Configured the file server, planned and created the directory structure, installed
users, wrote the system and user login scripts.
Performed system administration functions for 50+ UNIX workstations running HPUX, Solaris, and SunOS.
Maintained backups, installed OS, performed system hardware/software upgrades, kernel modifications,
network troubleshooting, general system administration and responded to system down requests.
Maintained an LMX server that served as the PC file server for the site. Maintained a diskless cluster
consisting of a cluster server and 10 diskless clients.
Installed and maintained the site dial back system consisting of a LeeMah Defender, a MultiTech modem
rack, and a Xyplex terminal server.
Maintained user database and produced usage reports.
Maintained site PBX including moves, adds, and changes. Wired cross connects from PBX to office cabling,
cabled offices, and installed phones.
Maintained Octel voice mail system. Performed additions/deletions and created class of services.
Monitored monthly usage of voice mail system, by mailbox and disk space. Performed site cabling for
100baseT, 10baseT, and voice.
Managed contractors and performed tech support duties for the NetMetrix product.
Provided technical support to end users as well as administered applications on the network for
DOS/Windows and UNIX.
Installed an NT4.0 server and 25+ WindowsNT 3.51/4.0 Workstations for development, marketing and
home use. Integrated NT with existing Lan Manager environment.
Technical Aid Corporation, Newton Upper Falls, MA
1/92 to 5/93
Programmer Analyst
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Maintained 3 Sun based networks for a resume retrieval system consisting of Sun, scanners, and NCD X
terminals. Each network was linked via 56Kb dedicated phone lines.
Designed network configuration and recommended new hardware for an upgrade from ASCII terminals to
X-terminals. Collaborated with external vendors to obtain necessary information to prepare for system
upgrade. Provided pricing information and detailed explanation of recommended configuration to the
comptroller for costing analysis.
Performed system analysis functions including identification and documentation of existing problems,
training of end users, customization of system, creation of menu utilities by shell scripts, and interfaced
with the software vendor to eliminate identified problems.
Designed and installed a NetWare 3.11 5 user network. Performed system administrator functions for
NetWare 3.11 and 2.2 networks.
Performed system administration functions and acted as in-house technical support for both the Sun
systems and the Resumix system.
Maintained a XENIX 2.3.4 system for a municipality. Performed system administration functions including
maintaining script based menu system, documented the system, performed periodic system backups, and
provided technical support to the end users.
Wrote shell scripts for a XENIX system to provide a menu utility for the end users. Examined existing
scripts, modified and debugged where necessary.
Provided technical support to end users, administered applications on the network and provided phone
support for applications on the network.
Education:
Franklin Pierce University, Nashua, New Hampshire
Mount Wachusett Community College, Gardner, Massachusetts
B.S.C.S.
A.S.E.E.T.
1993
1980
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