‫اخلطة الدراسية للمقرر العملي‬
Practical course Lesson Plan
English Department
4
‫القسم‬
English for Emergency Call Center
Operator
En.281
Weekly Hrs. ‫عدد الساعات األسبوعية‬
Dept.
Weeks
Content
1
Introduction
2
Reading comprehension p.4 – p7. Vocabulary build up p. 9 – 10.
Writing p.12 – p.13
3
4
Oral Speaking based on pictures p. 15 – p.16. Listening
Comprehension p.18 – 19. Reading comprehension p.22 – p.23.
Vocabulary build up p.25
(Reading comprehension quiz 1)
Vocabulary build up p.25 – p.26. Writing p.28 – p.29. Oral speaking
based on pictures p.31 – p.32. Listening comprehension p.34 – p.35
(Speaking Quiz 1)
6
7
Revision by going over a sample Midterm Exam p.55 – p.60.
8
Midterm Exam
9
10
Mid-term
Exams
11
Reading comprehension p.63 – p65. Vocabulary build up p.67 – 68.
Writing p.70 – p.71
‫أهداف املقرر‬
This module is designed to develop
listening competence and
comprehension of English on technical
topics related to emergency studies.
Learning and understanding vocabulary
and terminology related to emergency
studies. Understanding how to respond
to emergency phone call.
‫موعد اختبار منتصف الفصل‬
Mid-term Exam Date
22/03/2015 – 26/03/2015
‫ درجة‬100 ‫توزيع الدرجات الكلية واليت جمموعها‬
Grading Policy ( Total of 100 )
Oral Speaking based on pictures p.73 – p.74. Listening Comprehension
p.76 – 77. Reading comprehension p.80 – p.84. Vocabulary build up
p.86
‫االختبار الفصلي‬
Vocabulary build up p.86 – p.87. Writing p.89 – p.90. Oral speaking
based on pictures p.92 – p.93. Listening comprehension p.96 – p.97
‫اختبار منتصف الفصل‬
% 60
Final Exam
% 20
Mid-term Exam
Revision
‫االختبارات القصرية‬
% 10
Quizzes
Practice on Final Exam with Final Exam Sample p.99 – p.112
13
15
‫رمز املقرر‬
‫يبلغ املدرب مجيع املتدربني ابملوعد‬
12
14
Course Code
(Listening Comprehension quiz 1)
Mid-term
Exams
Mid-term
Exams
‫اسم املقرر‬
Course Objectives
Reading comprehension p.38 – p40. Vocabulary build up p.44 – 45.
Writing p.47 – p.48
(Vocabulary quiz 1)
Oral Speaking based on pictures p.50 – p.51. Listening Comprehension
p.53 – 54.
5
Course Name
‫االنتظام‬
Attendance
Conduct practical Final Exams
‫موعد بداية االختبارات النهـائيـة‬
Final Exams (10 /05/2015 – 21/5/2015)
‫ختم القسم‬
Dept. Seal
% 10
Course Plan
EN 281
4th semester
Emergency Call Center Operator
Technical English
4 / hours / week
General Outline: ( Objectives )
-
To enhance the listening ability to comprehend received emergency calls.
To enhance the speaking ability when receiving an emergency call.
To improve vocabulary skills with listening and speaking
To teach students various ways to ask questions and obtain correct information
from callers
To teach students to think logically and use English to produce clear, simple
sentences and to ask simple and direct questions.
Teachers should concentrate more on the language aspect than on the technical
content of the material.
Course based on a complete supplementary book Prepared by Reem Al-Nouri
Passages are from various teaching Website.
Grading System:
- Attendance
- Written Quizzes
- Mid-term exam
- Final Exam
10 marks
10 marks
20 marks
60 marks
Week 1
-
Introduction
Week 2
- Class 1:
- Unit 1: Chopped Arm
o Reading Comprehension:
o Reading real life transcripts to receive a better understanding on how to
respond to a call.
o Reading Comprehension: Enhance the skills of skimming, scanning and
reading for detailed information on p. 4 – 6 . Exercises based on the
transcript are provided on pages 6 – 7.
o Suggestions: Teachers can use the material provided any way they like
to enhance reading and comprehension. Teachers can either use the
exercises provided or make their own questions on the material as
exercise.
o Teacher can ask the students to re-enact the call.
o Vocabulary Build up
o Understanding the new vocabulary related to an emergency call
operator.
o Definitions of words – exercise A on p.9
o Explaining the new vocabulary
o Exercises for the new vocabulary.
o Writing simple definitions
-
Class 2
o Vocabulary Build Up (continue)
o Complete the remaining exercise of the vocabulary
o Learn on how to use new vocabulary by completing exercise B on p. 9
o Solve the crossword puzzle on p.10 as a revision for the vocabulary of
the previous week.
o Writing:
o Students should be able to write their own definition for each word and
not copying from the dictionary om p. 12
o Students should be able use the new vocabulary in their own sentences
without the help of dictionary on p.13
Week 3
- Class 1:
o Practical Exercise: Oral Speaking
o Allow each student to exam the pictures provided p.15 – 16
o Each student must first write a description on what they see in the
picture. What do they think has happened? What lead to this? Where do
they think it took place?
o Have each student orally explain the pictures that they just wrote a
description on.
o Practical Exercise: Listening Comprehension
o The main purpose of this listening exercise is to enhance the student’s
listening ability when receiving a call.
o Have the student listen to the movie first and then answer the questions
provided in the supplementary on p.18 - 19
o Suggestion: after completing the questions have the students discuss the
situation and ask them if they would have done anything differently.
-
Class 2:
Unit 2: What is a Stroke
o Reading Comprehension:
o Reading real life transcripts to receive a better understanding on how to
respond to a call.
o Reading Comprehension: Enhance the skills of skimming, scanning and
reading for detailed information on p.22 . Exercises based on the
transcript are provided on pages 22 - 23.
o Suggestions: Teachers can use the material provided any way they like
to enhance reading and comprehension. Teachers can either use the
exercises provided or make their own questions on the material as
exercise.
o Teacher can ask the students to re-enact the call.
o Vocabulary Build up
o Understanding the new vocabulary related to an emergency call
operator.
o Definitions of words – exercise A on p.25
o Explaining the new vocabulary
o Exercises for the new vocabulary.
o Writing simple definitions

Reading Comprehension Quiz 1
Week 4
- Class 1:
o Vocabulary Build Up (continue)
o Complete the remaining exercise of the vocabulary
o Learn on how to use new vocabulary by completing exercise B on p. 25
o Solve the crossword puzzle on p.26 as a revision for the vocabulary of
the previous week.
o Writing:
o Students should be able to write their own definition for each word and
not copying from the dictionary om p. 28
o Students should be able use the new vocabulary in their own sentences
without the help of dictionary on p.29
-
Class 2:
o Practical Exercise: Oral Speaking
o Allow each student to exam the pictures provided on p.31 – 32.
o Each student must first write a description on what they see in the
picture. What do they think has happened? What lead to this? Where do
they think it took place?
o Have each student orally explain the pictures that they just wrote a
description on.
o Practical Exercise: Listening Comprehension
o The main purpose of this listening exercise is to enhance the student’s
listening ability when receiving a call.
o Have the student listen to the movie first and then answer the questions
provided in the supplementary on p. 34 - 35
o Suggestion: after completing the questions have the students discuss the
situation and ask them if they would have done anything differently.

Speaking Quiz 1
Week 5
- Class 1:
- Unit 3: Choking Wife
o Reading Comprehension:
o Reading real life transcripts to receive a better understanding on how to
respond to a call.
o Reading Comprehension: Enhance the skills of skimming, scanning and
reading for detailed information on p. 38 – 40 . Exercises based on the
transcript are provided on pages 41 – 42.
o Suggestions: Teachers can use the material provided any way they like
to enhance reading and comprehension. Teachers can either use the
exercises provided or make their own questions on the material as
exercise.
o Teacher can ask the students to re-enact the call.
o Vocabulary Build up
o Understanding the new vocabulary related to an emergency call
operator.
o Definitions of words – exercise A on p.44
o Explaining the new vocabulary
o Exercises for the new vocabulary.
o Writing simple definitions
-
Class 2:
o Vocabulary Build Up (continue)
o Complete the remaining exercise of the vocabulary
o Learn on how to use new vocabulary by completing exercise B on p. 44
o Solve the crossword puzzle on p.45 as a revision for the vocabulary of
the previous week.
o Writing:
o Students should be able to write their own definition for each word and
not copying from the dictionary om p. 47
o Students should be able use the new vocabulary in their own sentences
without the help of dictionary on p.48

Vocabulary Build Up Quiz 1
Week 6
-
Class 1:
o Practical Exercise: Oral Speaking
o Allow each student to exam the pictures provided on p.50 – 51.
o Each student must first write a description on what they see in the
picture. What do they think has happened? What lead to this? Where do
they think it took place?
o Have each student orally explain the pictures that they just wrote a
description on.
o Practical Exercise: Listening Comprehension
o The main purpose of this listening exercise is to enhance the student’s
listening ability when receiving a call.
o Have the student listen to the movie first and then answer the questions
provided in the supplementary on p. 53 – 54.
o Suggestion: after completing the questions have the students discuss the
situation and ask them if they would have done anything differently.
-
Class 2:
o Listening Comprehension Quiz 1
Week 7
Sample Midterm Exam p.55 - 60
Week 8:
- Class 1:
o Midterm Exam Part 1
-
Class 2:
o Midterm Exam: Practical
Week 9
- Class 1:
- Unit 4: Food Poisoning
o Reading Comprehension:
o Reading real life transcripts to receive a better understanding on how to
respond to a call.
o Reading Comprehension: Enhance the skills of skimming, scanning and
reading for detailed information on p. 63 . Exercises based on the
transcript are provided on pages 64 - 65.
o Suggestions: Teachers can use the material provided any way they like
to enhance reading and comprehension. Teachers can either use the
exercises provided or make their own questions on the material as
exercise.
o Teacher can ask the students to re-enact the call.
o Vocabulary Build up
o Understanding the new vocabulary related to an emergency call
operator.
o Definitions of words – exercise A on p.67
o Explaining the new vocabulary
o Exercises for the new vocabulary.
o Writing simple definitions
-
Class 2:
o Vocabulary Build Up (continue)
o Complete the remaining exercise of the vocabulary
o Learn on how to use new vocabulary by completing exercise B on p. 67
o Solve the crossword puzzle on p.68 as a revision for the vocabulary of
the previous week.
o Writing:
o Students should be able to write their own definition for each word and
not copying from the dictionary om p. 70
o Students should be able use the new vocabulary in their own sentences
without the help of dictionary on p.71
Week 10
- Class 1:
o Practical Exercise: Oral Speaking
o Allow each student to exam the pictures provided on p.73 – 74.
o Each student must first write a description on what they see in the
picture. What do they think has happened? What lead to this? Where do
they think it took place?
o Have each student orally explain the pictures that they just wrote a
description on.
o Practical Exercise: Listening Comprehension
o The main purpose of this listening exercise is to enhance the student’s
listening ability when receiving a call.
o Have the student listen to the movie first and then answer the questions
provided in the supplementary on p. 76 - 77.
o Suggestion: after completing the questions have the students discuss the
situation and ask them if they would have done anything differently.
-
Class 2:
Unit 5: House on Fire
o Reading Comprehension:
o Reading real life transcripts to receive a better understanding on how to
respond to a call.
o Reading Comprehension: Enhance the skills of skimming, scanning and
reading for detailed information on p. 80 - 82 . Exercises based on the
transcript are provided on pages 83 - 84.
o Suggestions: Teachers can use the material provided any way they like
to enhance reading and comprehension. Teachers can either use the
exercises provided or make their own questions on the material as
exercise.
o Teacher can ask the students to re-enact the call.
o Vocabulary Build up
o Understanding the new vocabulary related to an emergency call
operator.
o Definitions of words – exercise A on p.86
o Explaining the new vocabulary
o Exercises for the new vocabulary.
o Writing simple definitions
Week 11
- Class 1:
o Vocabulary Build Up (continue)
o Complete the remaining exercise of the vocabulary
o Learn on how to use new vocabulary by completing exercise B on p. 86
o Solve the crossword puzzle on p.87 as a revision for the vocabulary of
the previous week.
o Writing:
o Students should be able to write their own definition for each word and
not copying from the dictionary om p. 89
o Students should be able use the new vocabulary in their own sentences
without the help of dictionary on p.90
-
Class 2:
o Practical Exercise: Oral Speaking
o Allow each student to exam the pictures provided on p.92 - 93.
o Each student must first write a description on what they see in the
picture. What do they think has happened? What lead to this? Where do
they think it took place?
o Have each student orally explain the pictures that they just wrote a
description on.
o Practical Exercise: Listening Comprehension
o The main purpose of this listening exercise is to enhance the student’s
listening ability when receiving a call.
o Have the student listen to the movie first and then answer the questions
provided in the supplementary on p. 96 - 97.
o Suggestion: after completing the questions have the students discuss the
situation and ask them if they would have done anything differently.
Week 12
-
Revision
Week 13
-
Sample Final Exam
Week 14
-
Final Practical Exams
Guidelines for Mid-Term Exam
En. 281 (4th Semester for Emergency Call Center)
Reading Comprehension (250 - 350 Words)
A – Answer the following questions in complete sentences. (3 marks) (3 x
1)
B – Complete the sentences with the correct answers. Choose from a, b or
c.
(3 marks) (3 x 1)
C – Are the following statements True or False? Correct the false
statements
(provide 2 true sentences and 2 false sentences) (2
marks) (4 x 0.5)
Vocabulary
A – Match the following words with their correct definitions. (2.5 marks)
(5 x .5)
B – Fill in the blanks with the correct words from the list given below.
(2.5 marks) (5 x 0.5)
Writing (Descriptive Writing)
A – Give a definition for the following words by using your own words.
Do NOT copy from the dictionary. (2 Marks) (4 x 0.5)
Speaking Exam
Verbally explain the picture provided of an emergency scene. (5 marks)
Total: 20
Marks
Guidelines for Final Exam
En. 281 (4th Semester for Emergency Call Center)
Written Exam (33 marks):
Reading Comprehension (250 – 350 words)
A – Answer the following questions in complete sentences. (5 marks) (1 x 5)
B – Complete the sentences with the correct answers. Choose from a, b or c.
(4 marks) (1 x 4)
C – Are the following statements True or False? (2 marks) (1.5 x 4)
Vocabulary ( All units )
A – Match the following words with their correct definitions. (6 marks) (1 x 6)
B – Fill in the blanks with the correct words from the list given below.
(6 marks) (1 x 6)
Writing
A – Give a definition for the following words by using your own words. Do
NOT copy from the dictionary. (5 Marks) (1.5 x 10)
B – Use the following words in a sentence of your own. Do NOT use the sample
sentence in the dictionary. ( 5 Marks) (1.5 x 10)
Practical Exam (27 marks):
Speaking
A. Look at the following pictures and give a brief oral description of the pictures
and what you think is happening. ( 7 marks)
Listening
Answer the following question based on the video you watched.
A. Answer the following questions. (10 marks) (1 x 10)
B. Choose the correct answer from a, b or c. (5 marks) (1 x 5)
C. Are the following sentences true or false? (5 marks) (1 x 5)
Total Marks: 60 Marks