About Us
Aberdeen Performing Arts (APA) is a major cultural hub for the North East of
Scotland responsible for the strategic and operational management of three
significant Aberdeen city centre venues; His Majesty's Theatre; the Music
Hall; and The Lemon Tree. APA presents, produces and commissions diverse
and distinctive arts and cultural programmes of regional and national reach
and impact with annual cultural attendances in the region of 500,000 and
nearly 7,000 creative learning participations.
Our Mission
Creating a Spark
Our Vision
A vibrant, cultural hub at the heart of city life
- inspiring, exploring and engaging through live performance and creative projects
Arts and Culture
We are a key theatre, music and dance promoter and producer in the North East
and in Scotland. We consider our strength to be the range and diversity of our
programme. We champion music across the spectrum. Our theatre programme
ranges from the West End in the North East to Fringe Firsts. We welcome all the
national companies and we showcase the best of the North East. From ceilidhs to
comedians, from weird to wonderful, we're here to inspire, entertain and enthral.
Creative Learning
We believe that participating in creative projects helps to enrich the experience and
understanding of the arts and provides an inspirational context for learning. We run
a wide range of creative activities, projects and workshops for all ages and stages
in our venues, in schools and communities.
Our Venues
His Majesty's Theatre
His Majesty's Theatre is a category A listed proscenium arch theatre designed by
celebrated architect Frank Matcham and opened in December 1906. It is a fully
equipped producing and receiving theatre with a capacity of 1400 which since its
opening has welcomed international touring companies, nationally renowned artists
and Scottish and homegrown talent.
The Music Hall
The Music Hall is one of Scotland's oldest and most historic concert halls and a fine
example of a traditional 19th century concert hall. It stands on Union Street in the
centre of Aberdeen and has been at the heart of cultural life in the city for over 150
years. The main auditorium has an excellent acoustic and a capacity of 1300
seated. APA is currently progressing exciting plans to redevelop and upgrade the
Music Hall ensuring its place at the heart of cultural, civic and community life.
The Lemon Tree
The Lemon Tree was formed in 1992 as the base venue for Aberdeen's Alternative
Festival, named after a pub originally situated on the site. The two performance
spaces - the 550 capacity Lounge, and 166 seat Studio - bring cutting edge music,
theatre, comedy and dance to the city, and provide unforgettable, intimate
opportunities to see an exciting array of small-scale performing arts in the North
East.
The Post
Front of House Assistant
Job purpose
To provide exceptional customer service and a friendly, professional welcome in our
venues to ensure that our customers have a safe and memorable experience.
Organisational relationships
Front of House Assistants report to the Duty Manager and are expected to work
across all three venues as required.
Main Duties and Responsibilities

Ensure the health and safety of our customers

Perform pre-show and post-show security checks

Greet and welcome customers. Ensure our customers feel they have had the best
possible service from us and looks for ways to make their visit a memorable
occasion

Be courteous, friendly, open and helpful towards customers and colleagues at all
times

Check tickets and assist customers to their seats

Help keep the public areas tidy

Assist with sales of programmes, merchandise, ice cream and sweets

Serve in the bar areas

Keep up to date with show and venue information, be knowledgeable about APA in
general and the local area

Be aware of and assist customers with access and additional support requirements
– induction loops, wheelchair spaces, audio described performances, touch tours,
BSL interpreted performances, captioning and have a positive attitude

Cloakroom duties as required.
General responsibilities

Be aware of the work of other departments in the achievement of APA’s aims

Take an active part in communicating and co-operating with other staff and
departments

Follow guidelines, procedures and policies provided by the company

Attend meetings, training events and company briefings as required

Work in accordance with our Equal Opportunity and Dignity at Work Policy

Be aware of and comply with Health and Safety at work rules and legislation

Ensure confidentiality and compliance with the Data Protection Act

Work the hours as designated in the Terms and Conditions of Employment and
carry out the duties of the post in an enthusiastic and diligent manner.
Terms and Conditions
Rate of pay is £6.55 per hour for all hours worked.
Overtime is not payable.
Evening and weekend work is required.
You will accrue holiday pay proportional to the hours you have worked .
Benefits
Uniform provided
Staff Discounts in our cafes, bars and restaurant:
HMT café (downstairs) and Music Hall cafe:
o 40% off hot drinks and soft drinks, cakes, sandwiches, hot filled rolls.
o 15% off other hot food
1906 Restaurant
o 15% off all food, hot drinks and soft drinks.
There is NO discount on alcohol anywhere and NO discounts on ANY drinks
in our bars. The discount does not apply to promotions and offers.
APA Friends membership providing access to offers and concessions on
certain shows in APA venues.
Note
In accordance with the requirements of the Immigration, Asylum and
Nationality Act 2006, you must be eligible to live and work full time in the UK.
Documented evidence of eligibility will be required from all potential
employees as part of the recruitment process.
Person Specification
Aberdeen Performing Job Title: Front of House Salary Grade:
Arts
Assistant
CRITERIA
ESSENTIAL
DESIRABLE
1. Experience
Experience of working with the
Experience of handling
public (1 year minimum)
cash
Experience of bar work
2. Qualifications
3. Special
skills/aptitudes
Good literacy and numeracy skills
Excellent customer care skills
Good problem solving skills
Familiar with Health &
Safety
Familiar with Manual
Handling
Excellent communication skills
First Aid Training
4. Personal qualities
Ability to lift and carry catering
related stock and furniture
Pleasant, helpful and open
manner
Smart and tidy personal
appearance
Flexible approach to working
hours
Good timekeeping
Ability to work as part of a team
Knowledge of or interest
in the arts